Unfortunately I fear we are at a dead endI will not continue to be called a liar when everything I have stated has been or can be backed with with supporting evidenceThe facts in Mr [redacted] ' story seem to be keep changing from the selling price, to when the cable broke, to the brake cable being broken and frayed to us not fixing the horn(it did not work, now it doesI'm at a loss how that is incorrect) to what they were looking for to how much work the truck needs(First it was $and now it is thousands)As I stated before, our incoming calls are recordedWe fixed the two issues that we did not need toIn Mr [redacted] ' last response he accused us of an illegal sale, which is an absolute falsehoodThere was no part of this sale that was illegal and we do not partake in any illegal sales and I will not stand to be accused of such thingsThis is the type of remarks that caused me to end communications with himAs I stated in my last response, we have already gone above and beyond in an effort to help Mr [redacted] when we clearly have no obligation toWe owed Mr [redacted] nothing when he purchased the truck, at a deep discount and still helped him outWe did not lie to him nor were we "frequent drivers" of the truck as he accused us of being, in fact, as Mr [redacted] pointed out, the truck only drove miles in over a month AND that included his multiple test drivesI have made and proved my facts in this matterI trust you will find that again, we have gone above and beyond in trying to resolve this matter but again, I will no longer allow Mr [redacted] or anyone else on his behalf to keep putting us down, calling us liars, yell at us or continue to imply that we do illegal activitiesThank you
Good morning, I have received and reviewed the complain filed by Mr [redacted] While the complaint has many points that are spot on, it also has many points that are inaccurateMr [redacted] did purchase a [redacted] from us on 1/28/There is no arguing this pointThis was not an impulsive decision on his part thoughMr [redacted] visited the dealership multiple times before going through with this purchaseHe was encouraged to take the truck on a test drive as he was informed from day one that he was buying a year old plow truckHe was also encouraged to take the truck to an independent mechanic for reviewHe did take us up on the test driveIn fact, he took the truck for multiple test drives on multiple days with and without the plow on the truckI do not know if he choose to have a mechanic look at it thoughOn 1/28/he took the truck for a final test drive and purchased the truckHe is correct, we were asking $for the vehicle but that is not what he purchased the truckThe truck was discounted down to $9,knowing it had a few issues like the door locks not working, the radio not working, etcThe almost $1,discount was taking the vehicles condition into consideration at the time of saleMr [redacted] knows this and I have attached a signed bill of sale showing this is the caseMr [redacted] ' wife called me up and was very rude on 1/30/She stated that the emergency brake never worked, the struts were leaking and the horn did not workI tried talking to her but she was over the top rude and I could not get a word inShe then put Mr [redacted] on the phone who was very reasonableHe told me that he knew he bought the truck as seen but the horn did not work and the struts were leaking and the emergency brake broke in his drivewayPlease keep in mind his wife just told me it was broke when they purchased the truckI told Mr [redacted] that even though he purchased it as seen and took the truck on multiple test drives and was encouraged to have it checked over by another mechanic, I would replace both front shocks and get the horn workingI told him because the emergency brake was working when he picked the truck up, a month after the inspection, that I would not take care of thatIt was at this point in time when Mr [redacted] told me that he looked at the cable and it was visibly frayed and even though it worked, it should have been replacedI told him that in light of this information, I would replace the cable and split the bill with himHe agreedWe scheduled an appointment to have the truck fixed on 2/1/The night before the repair his wife sent us an e-mail to confirm the repairsOn 2/1/we did replace the front struts and got the horn workingI was off but our service manager called me and asked about the parking brakeHe stated to me that the cable was not visibly broken as stated by Mr [redacted] I asked him to relay to Mr [redacted] that I would be happy to pay for half of the cable as agreed but that was it and we could not see the cable broken as he claimed and I would be happy to discuss with him the following day when I returned to workAt that point he got extremely upset and hostile to our service manager and demanded my personal contact info which he was deniedHis wife sent our entire dealership an email that night instead of waiting to talk to me the next dayThe next day I called Mr [redacted] back first thing in the morning and left a voice mailMy phone call was returned around 3pmAt that time I stated to Mr [redacted] that we replaced the stuts and got the horn working as promisedI told them the reason that we did not continue with the brake job is the fact that Mr [redacted] told me that he could visibly see the cable frayed and we could notI told him this is why I agreed to half the billHe stated to me at that time that he thought the cable was frayed and that was besides the pointI told him again that the only reason I agreed to fix the cable that broken while in his possession was because he told me it was visably frayed and if that was the case, we should have caught it but that was not the case and he deceived meI again offered to pay half the cable if it was just the cable but now they said they wanted the shoes and hardware replaced and I refused and told them that was not the agreement.At this point both Mr [redacted] and his wife got very upset and started yelling at me over the phone and telling me I lied to themThey then asked if [redacted] was my boss and hung up on meI walked feet down the hall and told [redacted] that they may calling her and they did [redacted] asked that I handle the situation as it was my job as the General Sales Manager and I had already talked to the owner regarding itI picked up the phone where I was yelled at again, cursed at, called names and had the dealership called namesIt was about two minutes into this belittling that I kept trying to talk and just kept getting yelled atI told them that I would not continue to get treated this way and we needed to talk instead on yell and when they refused, I ended the callPlease keep in mind that our incoming calls are recorded.To wrap everything up, Mr [redacted] purchased a year old plow truck with 133K miles on it as seenHe was took the truck on multiple test drive and was encouraged to take it to his mechanicHe even signed off stating that he was offered this rightI have attached that formHe also signed the form stating that the truck was sold with any and all faults it may haveHe was offered an almost $1,discount off the truck to cover any faults it hadThe bill of sale stating this is also attachedEven though all this was in place, I still offered to and did replace the struts and horn after the fact as a good will gesture at a cost of almost $1,Mr [redacted] misled me regarding the issue with the parking brake but I still offered to replace this cable at a 50% discount but after he wanted it all covered plus someI think that us doing any repairs to this vehicle after the fact shows that we really tried to help this customer outWe were under no obligation to help them but did the repairs as a good will gestureGood will stops the moment that a customer starts yelling and swearing and calling staff names thoughAt this point we will no longer do any other repairs to this truck free of charge as we have all ready gone above and beyond to help him out on never got a thank you, just threatsI am sure after reading this and seeing the paperwork that goes along with the facts that you will also feel that we have gone above and beyond all readyThank you for your time
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below This response was not directed to me or my husbandbut rather to the Revdex.comThe first discrepancy, about us buying a previous car from these "businessmen", is irrelevant to this matterIn fact, it only indicates that we were stupid enough to trust them twiceI did not have the information on hand regarding the purchase price, since our request has nothing to do with the purchase priceAs a dealership in the business of creating profit for themselves, regardless of the price we paid, I'm fairly certain Poulin made a decent profitStill, NOT RELEVANT TO THIS CASEWe are in no way going to trust Poulin to do anything, especially at this point--I have no doubt that they would sabotage the vehicleSince we were instructed to "stop bothering them," and because they have shown themselves completely lacking any degree of understanding anything about customers other than "what's their credit limit?"--we still believe that they should pay for the work to be done at a REPUTABLE mechanic thanks, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] this will be my last responseI am no mechanic, I told [redacted] what I sawThe truck was taken to a mechanicI was incorrect the cable isn't broken in one placeIt's broken in multiple places, the hardware, cables,and shoes are in need of replacementAs days went on more and more serious issues became and apparentSo yes the cost of repairs goes up.the truck was picked up SaturdayAll of these issues were discovered in the first days of ownership All paperwork we signed should at this point be void [redacted] inspected an uninspectable vehicle and sold it as safeIt seems as though an inspection sticker was just slapped on without any inspection whatsoeverAs was stated in the previous message, miles were put on the truck from the date of inspected to date soldIt is virtually impossible for the transmission to slip, power steering to start leakingTransfer case to leak, fuel transmission and brake lines to leakRear pads and rotors go, emergency brake to fall apart, horn to stop working and shocks to goto say I purchased a year old plow truck whit a few issues is accurateBut it was advertised as a safe and inspected vehicleThat it is not [redacted] repaired what should have been done before the truck was ever soldThey deserve no thank you for thisAt this point at least of these issues are warranty relatedRegardless of anything else stated previously, these should be adressedThus far [redacted] has only attempts to discredit us and our statementsWhat they did to us is just wrong plain and simpleWe have all photos timestamped to prove our caseAlso the truck has been deemed unsafe and is now parked Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] We are not going to go back and forth and continue arguing over who said what with the businessIt should be noted that we were sold a vehicle that we were lied to by Mr [redacted] and Ms***This truck is not safe to driveIt needs thousands of dollars of work done before we can safely operate itMr [redacted] prides [redacted] for fixing the shocks and the hornThese are safety concerns that should have been taken care of before even putting a for sale sticker on the truckIt also should be re-addressed that the horn was not properly repaired by [redacted] ’s mechanicsThe lists that have been provided in previous complaints are also SAFETY issues that are related to VT STATE INSPECTIONS [redacted] Auto “inspected” this vehicle on 12/28/Mr [redacted] and Ms [redacted] lied on various occasions throughout the sale as well as the statement responding to our complaintThe fact that Mr [redacted] states that we were rude, is out of lineWe attempted to work with the business to resolve this issue and all we received in response was Mr [redacted] cutting us off and continuously stating that it is sold as isWell, [redacted] has sold an unsafe, un-inspectable truck and something needs to be doneAs a dealership and former frequent drivers of this used vehicle, Mr [redacted] and Ms [redacted] are aware of the history of the truckWe were lied toWe are frustrated customers who are seeking the right thing to be done out of this illegal saleA lie is a lie no matter how you try and justify itWe were lied to and all we are asking for is either all safety issues taken care of so that it can leave our driveway safely but more importantly pass VT state inspectionIt should also be noted that within our list of problems, some are under the warranty we have with [redacted] that has not once been addressed by Mr [redacted] .Regards, [redacted]
Unfortunately I fear we are at a dead endI will not continue to be called a liar when everything I have stated has been or can be backed with with supporting evidenceThe facts in Mr [redacted] ' story seem to be keep changing from the selling price, to when the cable broke, to the brake cable being broken and frayed to us not fixing the horn(it did not work, now it doesI'm at a loss how that is incorrect) to what they were looking for to how much work the truck needs(First it was $and now it is thousands)As I stated before, our incoming calls are recordedWe fixed the two issues that we did not need toIn Mr [redacted] ' last response he accused us of an illegal sale, which is an absolute falsehoodThere was no part of this sale that was illegal and we do not partake in any illegal sales and I will not stand to be accused of such thingsThis is the type of remarks that caused me to end communications with himAs I stated in my last response, we have already gone above and beyond in an effort to help Mr [redacted] when we clearly have no obligation toWe owed Mr [redacted] nothing when he purchased the truck, at a deep discount and still helped him outWe did not lie to him nor were we "frequent drivers" of the truck as he accused us of being, in fact, as Mr [redacted] pointed out, the truck only drove miles in over a month AND that included his multiple test drivesI have made and proved my facts in this matterI trust you will find that again, we have gone above and beyond in trying to resolve this matter but again, I will no longer allow Mr [redacted] or anyone else on his behalf to keep putting us down, calling us liars, yell at us or continue to imply that we do illegal activitiesThank you
Good morning, I have received and reviewed the complain filed by Mr [redacted] While the complaint has many points that are spot on, it also has many points that are inaccurateMr [redacted] did purchase a [redacted] from us on 1/28/There is no arguing this pointThis was not an impulsive decision on his part thoughMr [redacted] visited the dealership multiple times before going through with this purchaseHe was encouraged to take the truck on a test drive as he was informed from day one that he was buying a year old plow truckHe was also encouraged to take the truck to an independent mechanic for reviewHe did take us up on the test driveIn fact, he took the truck for multiple test drives on multiple days with and without the plow on the truckI do not know if he choose to have a mechanic look at it thoughOn 1/28/he took the truck for a final test drive and purchased the truckHe is correct, we were asking $for the vehicle but that is not what he purchased the truckThe truck was discounted down to $9,knowing it had a few issues like the door locks not working, the radio not working, etcThe almost $1,discount was taking the vehicles condition into consideration at the time of saleMr [redacted] knows this and I have attached a signed bill of sale showing this is the caseMr [redacted] ' wife called me up and was very rude on 1/30/She stated that the emergency brake never worked, the struts were leaking and the horn did not workI tried talking to her but she was over the top rude and I could not get a word inShe then put Mr [redacted] on the phone who was very reasonableHe told me that he knew he bought the truck as seen but the horn did not work and the struts were leaking and the emergency brake broke in his drivewayPlease keep in mind his wife just told me it was broke when they purchased the truckI told Mr [redacted] that even though he purchased it as seen and took the truck on multiple test drives and was encouraged to have it checked over by another mechanic, I would replace both front shocks and get the horn workingI told him because the emergency brake was working when he picked the truck up, a month after the inspection, that I would not take care of thatIt was at this point in time when Mr [redacted] told me that he looked at the cable and it was visibly frayed and even though it worked, it should have been replacedI told him that in light of this information, I would replace the cable and split the bill with himHe agreedWe scheduled an appointment to have the truck fixed on 2/1/The night before the repair his wife sent us an e-mail to confirm the repairsOn 2/1/we did replace the front struts and got the horn workingI was off but our service manager called me and asked about the parking brakeHe stated to me that the cable was not visibly broken as stated by Mr [redacted] I asked him to relay to Mr [redacted] that I would be happy to pay for half of the cable as agreed but that was it and we could not see the cable broken as he claimed and I would be happy to discuss with him the following day when I returned to workAt that point he got extremely upset and hostile to our service manager and demanded my personal contact info which he was deniedHis wife sent our entire dealership an email that night instead of waiting to talk to me the next dayThe next day I called Mr [redacted] back first thing in the morning and left a voice mailMy phone call was returned around 3pmAt that time I stated to Mr [redacted] that we replaced the stuts and got the horn working as promisedI told them the reason that we did not continue with the brake job is the fact that Mr [redacted] told me that he could visibly see the cable frayed and we could notI told him this is why I agreed to half the billHe stated to me at that time that he thought the cable was frayed and that was besides the pointI told him again that the only reason I agreed to fix the cable that broken while in his possession was because he told me it was visably frayed and if that was the case, we should have caught it but that was not the case and he deceived meI again offered to pay half the cable if it was just the cable but now they said they wanted the shoes and hardware replaced and I refused and told them that was not the agreement.At this point both Mr [redacted] and his wife got very upset and started yelling at me over the phone and telling me I lied to themThey then asked if [redacted] was my boss and hung up on meI walked feet down the hall and told [redacted] that they may calling her and they did [redacted] asked that I handle the situation as it was my job as the General Sales Manager and I had already talked to the owner regarding itI picked up the phone where I was yelled at again, cursed at, called names and had the dealership called namesIt was about two minutes into this belittling that I kept trying to talk and just kept getting yelled atI told them that I would not continue to get treated this way and we needed to talk instead on yell and when they refused, I ended the callPlease keep in mind that our incoming calls are recorded.To wrap everything up, Mr [redacted] purchased a year old plow truck with 133K miles on it as seenHe was took the truck on multiple test drive and was encouraged to take it to his mechanicHe even signed off stating that he was offered this rightI have attached that formHe also signed the form stating that the truck was sold with any and all faults it may haveHe was offered an almost $1,discount off the truck to cover any faults it hadThe bill of sale stating this is also attachedEven though all this was in place, I still offered to and did replace the struts and horn after the fact as a good will gesture at a cost of almost $1,Mr [redacted] misled me regarding the issue with the parking brake but I still offered to replace this cable at a 50% discount but after he wanted it all covered plus someI think that us doing any repairs to this vehicle after the fact shows that we really tried to help this customer outWe were under no obligation to help them but did the repairs as a good will gestureGood will stops the moment that a customer starts yelling and swearing and calling staff names thoughAt this point we will no longer do any other repairs to this truck free of charge as we have all ready gone above and beyond to help him out on never got a thank you, just threatsI am sure after reading this and seeing the paperwork that goes along with the facts that you will also feel that we have gone above and beyond all readyThank you for your time
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below This response was not directed to me or my husbandbut rather to the Revdex.comThe first discrepancy, about us buying a previous car from these "businessmen", is irrelevant to this matterIn fact, it only indicates that we were stupid enough to trust them twiceI did not have the information on hand regarding the purchase price, since our request has nothing to do with the purchase priceAs a dealership in the business of creating profit for themselves, regardless of the price we paid, I'm fairly certain Poulin made a decent profitStill, NOT RELEVANT TO THIS CASEWe are in no way going to trust Poulin to do anything, especially at this point--I have no doubt that they would sabotage the vehicleSince we were instructed to "stop bothering them," and because they have shown themselves completely lacking any degree of understanding anything about customers other than "what's their credit limit?"--we still believe that they should pay for the work to be done at a REPUTABLE mechanic thanks, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] this will be my last responseI am no mechanic, I told [redacted] what I sawThe truck was taken to a mechanicI was incorrect the cable isn't broken in one placeIt's broken in multiple places, the hardware, cables,and shoes are in need of replacementAs days went on more and more serious issues became and apparentSo yes the cost of repairs goes up.the truck was picked up SaturdayAll of these issues were discovered in the first days of ownership All paperwork we signed should at this point be void [redacted] inspected an uninspectable vehicle and sold it as safeIt seems as though an inspection sticker was just slapped on without any inspection whatsoeverAs was stated in the previous message, miles were put on the truck from the date of inspected to date soldIt is virtually impossible for the transmission to slip, power steering to start leakingTransfer case to leak, fuel transmission and brake lines to leakRear pads and rotors go, emergency brake to fall apart, horn to stop working and shocks to goto say I purchased a year old plow truck whit a few issues is accurateBut it was advertised as a safe and inspected vehicleThat it is not [redacted] repaired what should have been done before the truck was ever soldThey deserve no thank you for thisAt this point at least of these issues are warranty relatedRegardless of anything else stated previously, these should be adressedThus far [redacted] has only attempts to discredit us and our statementsWhat they did to us is just wrong plain and simpleWe have all photos timestamped to prove our caseAlso the truck has been deemed unsafe and is now parked Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] We are not going to go back and forth and continue arguing over who said what with the businessIt should be noted that we were sold a vehicle that we were lied to by Mr [redacted] and Ms***This truck is not safe to driveIt needs thousands of dollars of work done before we can safely operate itMr [redacted] prides [redacted] for fixing the shocks and the hornThese are safety concerns that should have been taken care of before even putting a for sale sticker on the truckIt also should be re-addressed that the horn was not properly repaired by [redacted] ’s mechanicsThe lists that have been provided in previous complaints are also SAFETY issues that are related to VT STATE INSPECTIONS [redacted] Auto “inspected” this vehicle on 12/28/Mr [redacted] and Ms [redacted] lied on various occasions throughout the sale as well as the statement responding to our complaintThe fact that Mr [redacted] states that we were rude, is out of lineWe attempted to work with the business to resolve this issue and all we received in response was Mr [redacted] cutting us off and continuously stating that it is sold as isWell, [redacted] has sold an unsafe, un-inspectable truck and something needs to be doneAs a dealership and former frequent drivers of this used vehicle, Mr [redacted] and Ms [redacted] are aware of the history of the truckWe were lied toWe are frustrated customers who are seeking the right thing to be done out of this illegal saleA lie is a lie no matter how you try and justify itWe were lied to and all we are asking for is either all safety issues taken care of so that it can leave our driveway safely but more importantly pass VT state inspectionIt should also be noted that within our list of problems, some are under the warranty we have with [redacted] that has not once been addressed by Mr [redacted] .Regards, [redacted]