Poulin's Pest Control

To the Revdex.com,

Treating bed bugs is a very big undertaking. When people call Poulin"s Pest Control, we always inform the customers at the time of booking that on average 3 to 4 treatments may be required to totally eliminate bed bug infestations. Certainly extreme infestations require even more treatments. As well, tenant co-operation makes a huge impact on the number of treatments and the results for getting rid of bed bugs.
Our Pest Management Professional(PMP) attended to your tenant's location on August 31, 2019, did a complete inspection and treatment and found no signs of live or dead bed bugs at the time. The PMP also placed out new dated monitors and recommended a follow up in 10 to 14 days. The customer stated he waited for 3 weeks and then called asking for another treatment to be done, which we would be more than happy to do, however each treatment is a chargeable service as there is no guarantee as to how many treatments will be needed to eliminate the bed bug problem. The customer needs to call us to schedule the follow up date as we have know way of knowing what date is good for them.
Poulin's Pest Control is more than pleased to offer a follow up chargeable service to the location. We are not prepared to refund the treatment or offer any free service treatment.

Thank you

We have been in business for over 70 years, all our customer service staff are well trained and always advise customers, on average 3-4 treatments are required to totally eliminate bed bugs and that is with customer co-operation. We also state there can be no guarantee for this type of service, it requires follow up and each service call is chargeable, we make that very clear.

I, Lincoln ***, Vice President of Poulin's Pest Control, spoke with Shelley *** on November 22, 2017. I have reviewed the documents and saw we were out for service on January 10, 2017. This service was our first service at the site and upon inspection in the attic we noticed large infestations of mice. We took the necessary approach and baited the attic with Contrac bait bags. At this time, the mice had caused damage and created a mess in the ***'s attic. During this service, we installed 80 - 43-gram Contrac bait bags in the attic. Unfortunately, due to the time of year, we were unable to complete a detailed inspection on the exterior to locate entry points due to snow.

Poulin's was called back on May 12, 2017, as activity was still reported in the attic. We rebaited the attic and installed exterior bait stations around the property. It was documented that neighbors had bird feeders which provide a food source for mice. When mice have a food source they will then start looking for openings into a structure. It was also noted on our report of May 12, 2017, that the homeowner had sealed a number of holes around the property.

We were called back out on August 1, 2017, and inspected the attic and still found heavy rodent activity. Still having activity indicates an entry point has not been addressed. This service we used 174 - 43-gram Contrac bait bags to eliminate the problem. The Contrac bait bags from the previous services had all been consumed. Contrac Bait bags are mixed with a coated grain and the customer is under the understanding that the mouse ate the grain and not the rodenticide, this is not true as the grain is coated with rodenticide. During the August 1st inspection, it was documented that the attic void/door be closed off with 1/4 inch steel screen. This recommendation was not made in May. Due to this recommendation not being made, Poulin's offered a refund for the May service of $333, plus taxes for a total of $369.17, for our mistake.

The customer wants a full refund of the total amount for the January and August services as well as the May service. This is not reasonable as it's not our fault that they had mice in the attic in January. As stated the activity in January was already high activity. The removal of insulation and having it reinsulated and the related cost has no responsibility to Poulin's. It was not our fault that the mice were in there to begin with. The customer also believes that the 43-gram Contrac bait bags in the attic attracted more mice into the attic. It has been scientifically tested by manufacturers, rodent control experts, and our own company, that rodents enter bait stations or structures for shelter. Poulin's wants to be known as a reputable company and will still stand by in offering a refund for the May service work. It should also be noted that we waived the labor costs for the August service and only charged for the product used.

If you require any further information, please feel free to reach out to myself, Lincoln ***.

Dear Sir or Madam:

As stated in the letter on December 12, 2017, Poulin's Pest Control will not refund the entire amount.

In January, Poulin's was called for a mouse problem in the attic, which is not our fault that mice were in the customer's attic. We provided the appropriate treatment by placing Contrac bait bags into the attic. When we attended in May we overlooked an entry point, which was our mistake. This is why Poulin's is offering a refund for the May treatment. In August, an opening was found and a recommended solution was made to fix that.

Poulin's did manufacture our own bait and it was discontinued in 2017. Contrac bait bags are made by ***, the leader in rodent control products. Contrac bait is a superior product in the pest control industry. *** When mice consume rodent bait in bait bags, it is very common that they will tear the bag open, consume the bait and scatter/spill the bait from the bags. As explained to the homeowner, Contrac grain bait (which is in the bait bags) are all completely coated with poison.
Will still offer the refund for the May treatment but will not offer a full refund.

Sincerely,

Lincoln ***
Vice President
Poulin's Pest Control