Pounds Photographic Labs

See attached.Good afternoon Here is the email trail from my communications with Ms [redacted]. Attached is a copy of the cancelled check for the amount she agreed to below. Please let me know that this matter will be recorded as having been satisfactorily addressed by us in...

your records. Thanks [redacted] Pounds Labs From: [redacted] Reply-To: [redacted] Date: Friday, December 12, 2014 at 12:56 PM To: [redacted] Subject: FW: RE: Re: credit posted to your charge card for $496.68 and account closed > From: [redacted] > Date Sent: 11/13/2014 05:05pm > To: [redacted] > Cc: > Subject: RE: Re: credit posted to your charge card for $496.68 and account closed > Will do! From: [redacted] [mailto:**@poundslabs.com] Sent: Thursday, November 13, 2014 5:04 PM To: [redacted] Subject: FW: Re: credit posted to your charge card for $496.68 and account closed [redacted] Please put a copy of the $2,200 check to Ms [redacted] in the paid vendor file along with a copy of this message. Thanks ** > From: [redacted] > Date Sent: 11/12/2014 10:30am > To: [redacted] > Cc: > Subject: Re: credit posted to your charge card for $496.68 and account closed > Hi [redacted], That sounds like a satisfactory resolution and I will amend my Revdex.com and online reviews. You can make a check to [redacted] and send to the address you have on file for me. Thanks, [redacted] From: [redacted] Reply-To: [redacted] Date: Wed, 12 Nov 2014 09:55:20 -0600 To: [redacted] Subject: Re: credit posted to your charge card for $496.68 and account closed Good morning Ms [redacted] If you are satisfied with $2,200 we will cut a check for that amount today and get it in the mail to you. Upon your receipt of that payment, we would then look for you to let the Revdex.com know that the issue has been resolved and to post a similar update to your online comments. Please let me know how to make out the check (who is the payee, you or your business?) Thanks ** On 11/10/2014, 12:28pm, [redacted] ([redacted].org) wrote: Hi [redacted], I originally asked you for reimbursement of all my metal orders. There were two orders prior to order [redacted] from August of 2012 which I believe amount to roughly the same dollar amount as the 2012 order you reference in your email. I had written off those first two orders because I was assured the problem I was having with the prints was fixed on your end. I figured I would make up the loss on sales from the new order. In good faith, I placed that order in Aug 2012 instead of asking for reimbursement on my previous order at that point because of Pounds' reassurance that the problem was fixed and all the prints going forward would hang properly. In hindsight I should have asked for a refund after the fiasco with those first orders. My feeling on the matter is that it is a damn shame the problem was not actually fixed early on. People loved the prints and I would have been able to sell many thousands of dollars worth of them had they been able to actually stay on the wall. But when things fall off the wall, the galleries won't hang them anymore and no one wants to buy them. People remember these things. In graphic detail. For a long time! And people talk, so the word spreads like wildfire. It becomes a major branding issue, people associate me and my work with those falling metal prints. It's been very damaging to me, both personally and professionally, and it is a major loss of business for you as well. I've spent years in a sort of weird limbo, not being able to hang, much less sell, these prints, and being out of pocket several thousand dollars with all this metal I can't do anything with. I never had the opportunity to make up the loss I wrote off in 2012 because I never received a set of metal prints without this fatal flaw. I feel that being refunded for all my metal orders, including the one in Aug 2012 and the two prior to that is a fair thing to ask considering the various sort of damages this whole thing has caused me. In my Revdex.com complaint, I asked for a full refund of my past metal print orders which I estimated to be somewhere around $2200. I think that is actually less than my total metal orders, but I can't access my old orders online anymore, so that is a rough estimate. If you refund the Aug 2012 metal order, along with the two metal orders prior to that, then I would gladly amend my Revdex.com complaint as well as the reviews I've posted online to indicate a satisfactory resolution to this issue. Regards, [redacted] From: [redacted] Reply-To: [redacted] Date: Thu, 6 Nov 2014 04:26:00 -0600 To: [redacted] Subject: Re: credit posted to your charge card for $496.68 and account closed Ms [redacted] Sorry for the delayed response. This is not an email account that is closely monitored. We did improve our mounting system and have used it on our own display prints and for our customers for almost two years now without the failures that you experienced. While it is our policy to reprint rather than refund we see that the large print on metal order that you submitted in August of 2012 was billed at 50% off which is honestly very close to our material cost on that product. So from our standpoint writing you a check versus reprinting is basically a wash. If the order you are referring to was [redacted] from August of 2012 for which you were billed $1,214.33 and our refunding that amount will bring this matter to a close we will refund it. We would like your assurance that you will update your Revdex.com report to indicate that the matter was resolved satisfactorily and would like the same indicated on your internet postings where you disparaged our abilities as a lab and our business ethics. We look forward to your response. [redacted] Pounds Labs On 11/05/2014, 05:09pm, [redacted] ([redacted].org) wrote: I still have not received any response to my repeated request to refund my metal print order from 2012. That order was plagued with the same problems that your metal prints have had from the beginning. I had a number of them reprinted last year, and those reprints fell off the wall faster than the original order. I do not want any more of your crappy reprints, I want my money back in full. I cannot hang those prints in a gallery. I am a fine art photographer, I produce a body of work to hang in a gallery. If the whole set of prints can't hang, none of them can. They are absolutely 100% worthless to me because of your failure to fix the problem which you had known about for at least two years prior to that order. As far as I can tell, you never even tried to fix the problem, even knowing the personal and professional humiliation it was causing me. You are not good human beings, and you certainly do not run your business with any sense of integrity whatsoever. I have filed a Revdex.com complaint on pounds and I am prepared to pursue legal action if necessary. I want a refund for my order immediately or I will be pursuing legal action that includes damages for the thousands of dollars I had to refund my own clients, and not just for the cost of your worthless metal prints. [redacted] From: [redacted] Reply-To: [redacted] Date: Thu, 30 Oct 2014 04:27:27 -0500 To: [redacted] Subject: Re: credit posted to your charge card for $496.68 and account closed Good Morning Ms [redacted] Pounds has not managed to stay in business for almost 40 years by turning out inferior products and then expecting our customers to just accept them. We stand behind our products and will reprint or repair as needed. But we could also not stay in business if we simply refunded everything a customer had ever spent with us. And asking for work to be returned to us in exchange for a refund makes little sense as it can not be resold or reused. My recollection is that the concerns you had with the prints on metal was with the hangers. I do not recall any mention of problems with the quality of the printing. To my knowledge none have been returned for that reason. And while the mounting coming loose is certainly a problem I recall that you mentioned you had found a suitable adhesive that worked. Since it has been a year since your last order and during that time we have received no communication from you, presumably that work and what preceded it was acceptable. In the end crediting almost $500 to your account seems to us to be sufficient compensation to address the problems you experienced with the mounting. Again, we appreciate the opportunity to work for you and wish you the best in the future. Sincerely [redacted] Pounds Labs On 10/29/2014, 06:50pm, [redacted] ([redacted].org) wrote: [redacted], And what of all the other metal orders that I've had endless problems with? Most of those have been reprinted 2 or 3 times and STILL fall off the wall. The order from last year for $496.68 was only one of many metal orders I've made in the last few years, and while refunding that is a start, it is only the tip of the iceberg considering I have yet to receive any metal prints from pounds that actually stay on the wall for any amount of time. I have invested a lot more than just five hundred dollars in metal prints from pounds that are 100% worthless. [redacted] From: [redacted] Reply-To: [redacted] Date: Wed, 29 Oct 2014 16:48:01 -0500 To: [redacted] Subject: credit posted to your charge card for $496.68 and account closed Ms [redacted] After reviewing the recent correspondence and our internal notes concerning your account we have posted a credit of $496.68 back to your charge card ending 8621. This is the amount that we charged to your card earlier this month to pay the unpaid invoice from October 2013. As it happens we had already written off that balance the first of this month after emails in late 2013 and early 2014 plus about a year's worth of paper statements had failed to generate a response from you. A copy of the credit receipt from our credit card processor is attached. In addition, we have taken you at your word that you wish to sever any business relationship with Pounds and have closed your account permanently. We appreciate the business you have done with Pounds in the past and wish you the best in your future activities. Sincerely [redacted] Pounds Labs