On June 15, I signed a Treatment Acceptance and Payment arrangement form with them Per this contract, the patient financial responsibility was for $ I made an initial payment of On July 30, another payment of $was made On or about December 18, I did not have the contract with me, but I was told my final payment was $806.60, which I paid On February 26, 2018, I received a statement saying I still owed $ If you add all these together, they ended up billing me for a total of $3436.30, which is $more than my contract I contacted them on March 9th, and was told them would call me back within weeks after they found out what was wrong I never received that call Today, I received another bill for $ My dental insurance is Delta Dental which is one of the largest dental insurers in the country I had not used any dental services in over years When they filled out the Treatment and Payment plan, they should have been ab
I had upper and lower dentures made by Aspen Dental. The first set was so poorly fitting that they were beyond salvage and had to be discarded. The second set was no better than the first and also were so poorly fitting that they could not be used or salvaged. I first went to Aspen about a month before I had to return to Canada. That is ample time to fabricate dentures as it should not take more than about two weeks. By the time the second set was fabricated and many attempts were made to make them fit the time ran out and I did not have time left for the third set. Upon returning to Canada I had the third set made here in Calgary with no problems. The Denturist in Calgary confirmed that the ones made by Aspen could not be salvaged and composed a letter explaining to Aspen what the problems were and why they could not be salvaged. I returned the dentures to Aspen requesting a refund as they "Guarantee satisfaction or money refunded". They refused the refund because I w
Altamonte springs, floffice made me upper dentures which never fit me from the startThey kept saying they would fit better once my gums receded from the extractionsAfter many visits for soft relines, they still never fitI went at the end of Decfor the final hard lining and they handed me my dentures in a plastic bag .When I complained, the dentist did not want to correct the problemThey should have made me another denture because they still don't fitI asked for a refund and they tried to give me less than half what I paidThey finally agreed to give me a full refund of the cost of the denturesI give them a zero rating
I came to Aspen Dental in March to have teeth pulled and dentures made, as part of a package they were offeringThe package was prepaid and teeth were removedThe oral surgeon was not a staff doctor, but a fly by night doctorThe first, temp dentures that were made never fitI was always having issues with them fittingThey also did some cleanings and crownsHowever, when I tried to schedule this work, after the oral surgery, I kept being told they would call me to set it upAfter months, and me coming in constantly with pains from the dentures, the decided to do the cleanings and the crownsThe crown molds were LOST in shipping to a lab back east, and I was not toldJust a cancelled appointment I didn't know about until I called to verify the appointmentI was told if the work wasn't completed in months, the cost for the services would go up, and they would try to charge me in excess of our agreementI still have issues with the final dentures, but have been unsu
Purchased upper dentures that do not fit properly after returning for several appointments over a two month period of time for reworking I was advised to purchase the more expensive dentures at a cost of $1,instead of their advertised $denturesAt the last appointment I asked for a refund because I cannot wear the denturesThey do not fitThey came asking me to come back and come back so they could make them work properly - they never did make them to fitThis happened to be my third set of dentures since I am a senior citizen and have over the years obtained a new upper plateI have my own lower
In fileing this for my teeth when I got my dentures I got a seven year guarantee on them and today I had a appointment for a reline and they tried to charge meto do it when I was there they never told me that my guarantee did not cover this procedure so I am filing this report for this reason
I had upper and lower dentures made by Aspen Dental The first set was so poorly fitting that they were beyond salvage and had to be discarded The second set was no better than the first and also were so poorly fitting that they could not be used or salvaged I first went to Aspen about a month before I had to return to Canada That is ample time to fabricate dentures as it should not take more than about two weeks By the time the second set was fabricated and many attempts were made to make them fit the time ran out and I did not have time left for the third set Upon returning to Canada I had the third set made here in Calgary with no problems The Denturist in Calgary confirmed that the ones made by Aspen could not be salvaged and composed a letter explaining to Aspen what the problems were and why they could not be salvaged I returned the dentures to Aspen requesting a refund as they "Guarantee satisfaction or money refunded" They refused the refund because I w
Paid Aspen $in anticipation of amount due after insurance on 1/6/on a claim of $2, Insurance sent EOB on 1/23/indicating patient should have paid $858.20, leaving an overpayment due TO patient of $ Aspen continues to find reasons not to return said funds Latest EOB (10/23/15) NOW indicates $2,in claims and only $patient responsibility Patient is due refund of either $or $ Am looking for return of funds due to patient
I am receiving bills for dental work that I received three years ago that had a price guarantee which the billing department denies ever existedOn March I paid for services that were over a year oldI was told that my account was up to date with no outstanding balance at that timeTwo months later I received a bill for $with a balance of $for services received on 4/1/and 6/24/
Altamonte springs, floffice made me upper dentures which never fit me from the startThey kept saying they would fit better once my gums receded from the extractionsAfter many visits for soft relines, they still never fitI went at the end of Decfor the final hard lining and they handed me my dentures in a plastic bag .When I complained, the dentist did not want to correct the problemThey should have made me another denture because they still don't fitI asked for a refund and they tried to give me less than half what I paidThey finally agreed to give me a full refund of the cost of the denturesI give them a zero rating
On June 15, I signed a Treatment Acceptance and Payment arrangement form with them Per this contract, the patient financial responsibility was for $ I made an initial payment of On July 30, another payment of $was made On or about December 18, I did not have the contract with me, but I was told my final payment was $806.60, which I paid On February 26, 2018, I received a statement saying I still owed $ If you add all these together, they ended up billing me for a total of $3436.30, which is $more than my contract I contacted them on March 9th, and was told them would call me back within weeks after they found out what was wrong I never received that call Today, I received another bill for $ My dental insurance is Delta Dental which is one of the largest dental insurers in the country I had not used any dental services in over years When they filled out the Treatment and Payment plan, they should have been ab
In fileing this for my teeth when I got my dentures I got a seven year guarantee on them and today I had a appointment for a reline and they tried to charge meto do it when I was there they never told me that my guarantee did not cover this procedure so I am filing this report for this reason
I came to Aspen Dental in March to have teeth pulled and dentures made, as part of a package they were offeringThe package was prepaid and teeth were removedThe oral surgeon was not a staff doctor, but a fly by night doctorThe first, temp dentures that were made never fitI was always having issues with them fittingThey also did some cleanings and crownsHowever, when I tried to schedule this work, after the oral surgery, I kept being told they would call me to set it upAfter months, and me coming in constantly with pains from the dentures, the decided to do the cleanings and the crownsThe crown molds were LOST in shipping to a lab back east, and I was not toldJust a cancelled appointment I didn't know about until I called to verify the appointmentI was told if the work wasn't completed in months, the cost for the services would go up, and they would try to charge me in excess of our agreementI still have issues with the final dentures, but have been unsu
I had upper and lower dentures made by Aspen Dental The first set was so poorly fitting that they were beyond salvage and had to be discarded The second set was no better than the first and also were so poorly fitting that they could not be used or salvaged I first went to Aspen about a month before I had to return to Canada That is ample time to fabricate dentures as it should not take more than about two weeks By the time the second set was fabricated and many attempts were made to make them fit the time ran out and I did not have time left for the third set Upon returning to Canada I had the third set made here in Calgary with no problems The Denturist in Calgary confirmed that the ones made by Aspen could not be salvaged and composed a letter explaining to Aspen what the problems were and why they could not be salvaged I returned the dentures to Aspen requesting a refund as they "Guarantee satisfaction or money refunded" They refused the refund because I w
I am receiving bills for dental work that I received three years ago that had a price guarantee which the billing department denies ever existedOn March I paid for services that were over a year oldI was told that my account was up to date with no outstanding balance at that timeTwo months later I received a bill for $with a balance of $for services received on 4/1/and 6/24/
On June 15, I signed a Treatment Acceptance and Payment arrangement form with them Per this contract, the patient financial responsibility was for $ I made an initial payment of On July 30, another payment of $was made On or about December 18, I did not have the contract with me, but I was told my final payment was $806.60, which I paid On February 26, 2018, I received a statement saying I still owed $ If you add all these together, they ended up billing me for a total of $3436.30, which is $more than my contract I contacted them on March 9th, and was told them would call me back within weeks after they found out what was wrong I never received that call Today, I received another bill for $ My dental insurance is Delta Dental which is one of the largest dental insurers in the country I had not used any dental services in over years When they filled out the Treatment and Payment plan, they should have been ab
Purchased upper dentures that do not fit properly after returning for several appointments over a two month period of time for reworking I was advised to purchase the more expensive dentures at a cost of $1,instead of their advertised $denturesAt the last appointment I asked for a refund because I cannot wear the denturesThey do not fitThey came asking me to come back and come back so they could make them work properly - they never did make them to fitThis happened to be my third set of dentures since I am a senior citizen and have over the years obtained a new upper plateI have my own lower
On June 15, I signed a Treatment Acceptance and Payment arrangement form with them Per this contract, the patient financial responsibility was for $ I made an initial payment of On July 30, another payment of $was made On or about December 18, I did not have the contract with me, but I was told my final payment was $806.60, which I paid On February 26, 2018, I received a statement saying I still owed $ If you add all these together, they ended up billing me for a total of $3436.30, which is $more than my contract I contacted them on March 9th, and was told them would call me back within weeks after they found out what was wrong I never received that call Today, I received another bill for $ My dental insurance is Delta Dental which is one of the largest dental insurers in the country I had not used any dental services in over years When they filled out the Treatment and Payment plan, they should have been ab
I had upper and lower dentures made by Aspen Dental. The first set was so poorly fitting that they were beyond salvage and had to be discarded. The second set was no better than the first and also were so poorly fitting that they could not be used or salvaged. I first went to Aspen about a month before I had to return to Canada. That is ample time to fabricate dentures as it should not take more than about two weeks. By the time the second set was fabricated and many attempts were made to make them fit the time ran out and I did not have time left for the third set. Upon returning to Canada I had the third set made here in Calgary with no problems. The Denturist in Calgary confirmed that the ones made by Aspen could not be salvaged and composed a letter explaining to Aspen what the problems were and why they could not be salvaged. I returned the dentures to Aspen requesting a refund as they "Guarantee satisfaction or money refunded". They refused the refund because I w
Altamonte springs, floffice made me upper dentures which never fit me from the startThey kept saying they would fit better once my gums receded from the extractionsAfter many visits for soft relines, they still never fitI went at the end of Decfor the final hard lining and they handed me my dentures in a plastic bag .When I complained, the dentist did not want to correct the problemThey should have made me another denture because they still don't fitI asked for a refund and they tried to give me less than half what I paidThey finally agreed to give me a full refund of the cost of the denturesI give them a zero rating
I came to Aspen Dental in March to have teeth pulled and dentures made, as part of a package they were offeringThe package was prepaid and teeth were removedThe oral surgeon was not a staff doctor, but a fly by night doctorThe first, temp dentures that were made never fitI was always having issues with them fittingThey also did some cleanings and crownsHowever, when I tried to schedule this work, after the oral surgery, I kept being told they would call me to set it upAfter months, and me coming in constantly with pains from the dentures, the decided to do the cleanings and the crownsThe crown molds were LOST in shipping to a lab back east, and I was not toldJust a cancelled appointment I didn't know about until I called to verify the appointmentI was told if the work wasn't completed in months, the cost for the services would go up, and they would try to charge me in excess of our agreementI still have issues with the final dentures, but have been unsu
Purchased upper dentures that do not fit properly after returning for several appointments over a two month period of time for reworking I was advised to purchase the more expensive dentures at a cost of $1,instead of their advertised $denturesAt the last appointment I asked for a refund because I cannot wear the denturesThey do not fitThey came asking me to come back and come back so they could make them work properly - they never did make them to fitThis happened to be my third set of dentures since I am a senior citizen and have over the years obtained a new upper plateI have my own lower
In fileing this for my teeth when I got my dentures I got a seven year guarantee on them and today I had a appointment for a reline and they tried to charge meto do it when I was there they never told me that my guarantee did not cover this procedure so I am filing this report for this reason
I had upper and lower dentures made by Aspen Dental The first set was so poorly fitting that they were beyond salvage and had to be discarded The second set was no better than the first and also were so poorly fitting that they could not be used or salvaged I first went to Aspen about a month before I had to return to Canada That is ample time to fabricate dentures as it should not take more than about two weeks By the time the second set was fabricated and many attempts were made to make them fit the time ran out and I did not have time left for the third set Upon returning to Canada I had the third set made here in Calgary with no problems The Denturist in Calgary confirmed that the ones made by Aspen could not be salvaged and composed a letter explaining to Aspen what the problems were and why they could not be salvaged I returned the dentures to Aspen requesting a refund as they "Guarantee satisfaction or money refunded" They refused the refund because I w
Paid Aspen $in anticipation of amount due after insurance on 1/6/on a claim of $2, Insurance sent EOB on 1/23/indicating patient should have paid $858.20, leaving an overpayment due TO patient of $ Aspen continues to find reasons not to return said funds Latest EOB (10/23/15) NOW indicates $2,in claims and only $patient responsibility Patient is due refund of either $or $ Am looking for return of funds due to patient
I am receiving bills for dental work that I received three years ago that had a price guarantee which the billing department denies ever existedOn March I paid for services that were over a year oldI was told that my account was up to date with no outstanding balance at that timeTwo months later I received a bill for $with a balance of $for services received on 4/1/and 6/24/
Altamonte springs, floffice made me upper dentures which never fit me from the startThey kept saying they would fit better once my gums receded from the extractionsAfter many visits for soft relines, they still never fitI went at the end of Decfor the final hard lining and they handed me my dentures in a plastic bag .When I complained, the dentist did not want to correct the problemThey should have made me another denture because they still don't fitI asked for a refund and they tried to give me less than half what I paidThey finally agreed to give me a full refund of the cost of the denturesI give them a zero rating
On June 15, I signed a Treatment Acceptance and Payment arrangement form with them Per this contract, the patient financial responsibility was for $ I made an initial payment of On July 30, another payment of $was made On or about December 18, I did not have the contract with me, but I was told my final payment was $806.60, which I paid On February 26, 2018, I received a statement saying I still owed $ If you add all these together, they ended up billing me for a total of $3436.30, which is $more than my contract I contacted them on March 9th, and was told them would call me back within weeks after they found out what was wrong I never received that call Today, I received another bill for $ My dental insurance is Delta Dental which is one of the largest dental insurers in the country I had not used any dental services in over years When they filled out the Treatment and Payment plan, they should have been ab
In fileing this for my teeth when I got my dentures I got a seven year guarantee on them and today I had a appointment for a reline and they tried to charge meto do it when I was there they never told me that my guarantee did not cover this procedure so I am filing this report for this reason
I came to Aspen Dental in March to have teeth pulled and dentures made, as part of a package they were offeringThe package was prepaid and teeth were removedThe oral surgeon was not a staff doctor, but a fly by night doctorThe first, temp dentures that were made never fitI was always having issues with them fittingThey also did some cleanings and crownsHowever, when I tried to schedule this work, after the oral surgery, I kept being told they would call me to set it upAfter months, and me coming in constantly with pains from the dentures, the decided to do the cleanings and the crownsThe crown molds were LOST in shipping to a lab back east, and I was not toldJust a cancelled appointment I didn't know about until I called to verify the appointmentI was told if the work wasn't completed in months, the cost for the services would go up, and they would try to charge me in excess of our agreementI still have issues with the final dentures, but have been unsu
I had upper and lower dentures made by Aspen Dental The first set was so poorly fitting that they were beyond salvage and had to be discarded The second set was no better than the first and also were so poorly fitting that they could not be used or salvaged I first went to Aspen about a month before I had to return to Canada That is ample time to fabricate dentures as it should not take more than about two weeks By the time the second set was fabricated and many attempts were made to make them fit the time ran out and I did not have time left for the third set Upon returning to Canada I had the third set made here in Calgary with no problems The Denturist in Calgary confirmed that the ones made by Aspen could not be salvaged and composed a letter explaining to Aspen what the problems were and why they could not be salvaged I returned the dentures to Aspen requesting a refund as they "Guarantee satisfaction or money refunded" They refused the refund because I w
I am receiving bills for dental work that I received three years ago that had a price guarantee which the billing department denies ever existedOn March I paid for services that were over a year oldI was told that my account was up to date with no outstanding balance at that timeTwo months later I received a bill for $with a balance of $for services received on 4/1/and 6/24/
On June 15, I signed a Treatment Acceptance and Payment arrangement form with them Per this contract, the patient financial responsibility was for $ I made an initial payment of On July 30, another payment of $was made On or about December 18, I did not have the contract with me, but I was told my final payment was $806.60, which I paid On February 26, 2018, I received a statement saying I still owed $ If you add all these together, they ended up billing me for a total of $3436.30, which is $more than my contract I contacted them on March 9th, and was told them would call me back within weeks after they found out what was wrong I never received that call Today, I received another bill for $ My dental insurance is Delta Dental which is one of the largest dental insurers in the country I had not used any dental services in over years When they filled out the Treatment and Payment plan, they should have been ab
Purchased upper dentures that do not fit properly after returning for several appointments over a two month period of time for reworking I was advised to purchase the more expensive dentures at a cost of $1,instead of their advertised $denturesAt the last appointment I asked for a refund because I cannot wear the denturesThey do not fitThey came asking me to come back and come back so they could make them work properly - they never did make them to fitThis happened to be my third set of dentures since I am a senior citizen and have over the years obtained a new upper plateI have my own lower