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Powdersville Animal Hospital

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Powdersville Animal Hospital Reviews (1)

09/02/16Revdex.com Claim # [redacted]To whom it may concern:This client boarded her pets at our facility for the first time beginning 8/19/16. She stated this was the first time her petshad ever been in a boarding environment. It is our normal protocol to monitor patients closely and communicate with...

theirowners if any concerns should arise throughout their stay in our kennel. Such was the case for this client. We monitoredher pets and first had to determine which pet was having diarrhea because both pets were boarding together. Thisspecific patient, who was boarded for the first time ever, was monitored and treated for diarrhea at our hospital, as wascommunicated to the owner. The patient first exhibited symptoms of pain in his rear area on the day of discharge and thedoctor examined and prescribed medication. This was communicated to the client at pick up on 8/23/16. The followingday, the client's family veterinarian referred the patient to the specialist and the client called and spoke with me, themanager, to relay her experience and pet's current state. I explained that stress induced diarrhea is an extremely commonin a boarding environment because animals are exposed to different noises and smells, they are not at home with theirfamily, their routine is disrupted, and for those patients who are boarding for the first time, these symptoms may beamplified. I told her I would investigate the situation, reach out to the attending veterinarian at the specialty practice to get abetter idea of what diagnoses and treatment were being pursued, and call her back.Our office corresponded with the referral veterinarian office several times throughout the week to monitor the patient. Wealso spoke with the client again on 8/23 and 8/25. On Friday 8/26/16, our business owner/veterinarian called the specialtypractice and spoke with the attending veterinarian. They discussed the case and that the patient would be dischargedtoday . Our business owner/veterinarian told them that our practice would cover all charges incurred to ensure clientsatisfaction. We have never had a case like this before. Our business owner/veterinarian did not want to call the client untilthe pet was discharged and at home, so as not to interfere with any treatment recommendations from the attending doctor.Monday 08/29/16, our owner/veterinarian called the client to check on the patient. The client told him the pet's rear washealing, he was no longer in pain, and having no diarrhea. The doctor apologized for the miscommunication about hisdiarrhea and informed her we covered the charges from the specialty practice as a courtesy because such incidents arerare and we feel very badly about his discomfort and necessity for additional treatment elsewhere. The client was verycordial and appreciative and will call us with any additional concerns. To our knowledge this complaint has been resolved.

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