Powell Funeral Home, Inc.

November 20, 2014In response to the complaint submitted by *** *** *** *** is being sent her refund by mail as of this dateEnclosed is a copy of the check being sentWe have been in touch several timesOur business phone was reconnected shortly after she visited the
funeral home and was given my cell number by my sonPatience is a virtueThe funds were placed in a temporary account until *** *** completed her arrangements and selectionsShe’d indicated to me her confusion about having to spend money on her sonThis refund completes my business with her.Janet P, FD-Supervisor/Owner

------ Forwarded message ----------From: Revdex.com of Metro Washington DC <[email protected]>Date: Tue, Nov 25, 2014 at 9:20 AMSubject: Fwd: Review My Attach DocumentTo: [redacted] <[redacted]>---------- Forwarded message ----------From: veda <[redacted]>Date: Mon, Nov 24, 2014 at 11:34 PMSubject: Re: Review My Attach DocumentTo: Janet P[redacted] <[redacted]>, "[email protected]" <[email protected]>
The [redacted] doc document was not attached properly, I accessed  it from Revdex.com  site, not from this email, Furthermore when you remit the final balance of $18.00 be kind enough to send the oney order with maiden name which is [redacted], address [redacted]. Thank you
[redacted]
On Monday, November 24, 2014 12:32 PM, Janet P[redacted] <[redacted]> wrote:
Hello,Please view the document I uploaded for you using [redacted] docs.CLICK HERE to sign in with your email to view the document, its very important.Thank you

Review: On October 13th 2013, I paid cash in advance to Mrs. Janet P[redacted], in the amount of $1,657.00 all cah I have the receipt. Icontacted Mrs. D[redacted] on September 24th to downgrade or not to do prearrangements at all for my son [redacted] I explained the changes and Mrs Powell stated she did not remember if she had the money deposoited into a CD, also she did remember who I was,she asked me to see if that was on the receipt it is not. That prompted to research I dicovered she wsa suppose to send me a written document within 30 days letting me know she deposited the money into the cremation/funeral account , if so I could not do anything until my son passed. I have been trying to call these two numbers for almost 3 weeks ###-###-#### and ###-###-#### and both numbers are not in service. I also called the other ###-###-#### that also isn't the correct number from the internet either, location on [redacted] which at times she goes there and the same thing number not in service. I am going to the loacation today to see if the business is still there. I would like to have all the funds I gave her for my sons [redacted] pre-arrangements since it is obvious to me something isn't professional and unethical is occurring. I never received a letter or document stating how she deposited the funds which is required by law. and now since our conversation I am unables to reach the business at all. [redacted]Desired Settlement: The full amount of $1,675 for Pre-arrangements paid for by me [redacted] who at the time I resided at [redacted] Ny [redacted]. I now live at [redacted] Pa [redacted]. I am requesting the refund since it calls in question what would have happenend if my son passed and the business may not been there when the time comes and I would not have those services I paid for. This is toatally unaccpetable, it is stressful because the numbers aren't in service, bad business..

Business

Response:

November 20, 2014In response to the complaint submitted by [redacted] is being sent her refund by mail as of this date. Enclosed is a copy of the check being sent. We have been in touch several times. Our business phone was reconnected shortly after she visited the funeral home and was given my cell number by my son. Patience is a virtue. The funds were placed in a temporary account until [redacted] completed her arrangements and selections. She’d indicated to me her confusion about having to spend money on her son. . This refund completes my business with her.Janet P, FD-Supervisor/Owner

Consumer

Response:

------ Forwarded message ----------From: Revdex.com of Metro Washington DC <[email protected]>Date: Tue, Nov 25, 2014 at 9:20 AMSubject: Fwd: Review My Attach DocumentTo: [redacted] <[redacted]>---------- Forwarded message ----------From: veda <[redacted]>Date: Mon, Nov 24, 2014 at 11:34 PMSubject: Re: Review My Attach DocumentTo: Janet P[redacted] <[redacted]>, "[email protected]" <[email protected]>The [redacted] doc document was not attached properly, I accessed it from Revdex.com site, not from this email, Furthermore when you remit the final balance of $18.00 be kind enough to send the oney order with maiden name which is [redacted], address [redacted]. Thank you