Business responded to complaintSee attached Business response copied and pasted below by Revdex.com staff 10/2/ REGARDING Revdex.com COMPLAINT ID [redacted] September 9, - Powell crew, including Owner, commenced siding workworking on a consistent basis through September 27, to complete exterior project detailed in original Purchase Order Agreement # October - Owner communicates with customers regarding specific issues and concerns and agrees to commence additional detail work and repair of pre-existing roof conditionOwner also adds free install of front door in efforts to have a "Happy Customer" October 15-17, - Powell crew, including Owner, commence with detail work for resolution of all post completion concerns as understood by customer communications with Owner October (Following Week) - Customers and Owner have conference and customers add areas of project to addressOwner agrees to resolve and sets up additional labor time for work not detailed in any contract, at no additional cost, which was done in October November - Customers add shutters and painting of front doorwork not on contract and was completed with no additional charges per Owner December - Customers express not happy with projectOwner agrees to pay for Independent inspector to review project January 15, - Customers, inspector and Owner meet at home January/February - Powell completes all desired and documented work from Customers, inspector and Owner April 1, - Customers and Owner meetCustomers sign off on final work order and Customers pay balance [deducting amount for lights purchased by customers, deducting agreed value of damaged bench and deducting agreed value of customers lumber used on project)Owner agreed to allow customers to hold back $for the (12) man hours of detail work April — Powell completed final signed off work order in a professional manner, keeping with industry standards June/July - Customers communicate with Owner that they have damaged/split siding, a loose faucetleaking gutters and areas they want further detailedAnother company came in after Powell and worked on the guttersOwner scheduled, had repaired and detailed August/September - Customer brings in new companies and presents new dissatisfactionsOwner, after resolving all customers concerns, documenting and completing all agreed work, Owner puts General Manager in charge of service as a statement of goodwillCustomer rejects General Manager's ideas As documented, numerous resolutions were offered and completed, company made several concessionsMultiple completions of work and resolutions are signed by customerAll agreements have been completed Unfortunately, the project was not perfection, but we went above and beyond to ensure reasonableness in terms of workmanship [redacted] Powell
Business statement taken over the phone by Revdex.com staff 10/23/ They spent some time together last evening and their next step is for MrPowell, their general manager, and the technician to go to their home next week to do a further inspectionThey are working on coordinating a date and time now, but shooting for early next week
Consumer sent the following update:
I wanted to give you an update on the situation: RESOLVED! *** Powell agreed to fix all the problems and then someWork was completed last weekThank you for your assistance with this
We really would like the review appended with the positive resolutionIs there something I need to do?
Thank you,
*** ***
In response to this complaint, we have called and got no answer, so we left a message. We have also sent her an email stating that her project is still under warranty and asked what we could do to correct this situation. Customer has not responded. We would like to work with her to get this issue...
John wrote this complaint the same day that the office manager was going to call him with a date and time for the follow up meeting. After reading the complaint, the owner was contacted and agreed to refund Mr. [redacted] the $300. This has been done. What customers have to understand at the start of...
construction season is that they are not the only customers and it takes time to coordinate all the moving parts to a clients project. This project included needing a structural analysis from the architect as well as getting a landscape plan. We are sadden by the outcome of this situation. Progress was being made on the project he asked for. Please consider this case closed.
Business response copied and pasted below by Revdex.com staff 10/2/14.
REGARDING Revdex.com COMPLAINT ID [redacted]
September 9, 2013 - Powell crew, including Owner, commenced siding work. working on a consistent basis through...
September 27, 2013 to complete exterior project detailed in original Purchase Order Agreement #2897.
October 2013 - Owner communicates with customers regarding specific issues and concerns and agrees to commence additional detail work and repair of pre-existing roof condition. Owner also adds free install of front door in efforts to have a "Happy Customer".
October 15-17, 2013 - Powell crew, including Owner, commence with detail work for resolution of all post completion concerns as understood by customer communications with Owner.
October 2013 (Following Week) - Customers and Owner have conference and customers add areas of project to
address. Owner agrees to resolve and sets up additional labor time for work not detailed in any contract, at no additional cost, which was done in October.
November 2013 - Customers add shutters and painting of front door. work not on contract and was completed with no additional charges per Owner.
December 2013 - Customers express not happy with project. Owner agrees to pay for Independent inspector to review project.
January 15, 2014 - Customers, inspector and Owner meet at home.
January/February 2014 - Powell completes all desired and documented work from Customers, inspector and Owner.
April 1, 2014 - Customers and Owner meet. Customers sign off on final work order and Customers pay balance
[deducting amount for lights purchased by customers, deducting agreed value of damaged bench and deducting agreed value of customers lumber used on project). Owner agreed to allow customers to hold back $250 for the (12) man hours of detail work.
April 2014 — Powell completed final signed off work order in a professional manner, keeping with industry standards.
June/July 2014 - Customers communicate with Owner that they have damaged/split siding, a loose faucet. leaking gutters and areas they want further detailed. Another company came in after Powell and worked on the gutters. Owner scheduled, had repaired and detailed.
August/September 2014 - Customer brings in new companies and presents new dissatisfactions. Owner, after resolving all customers concerns, documenting and completing all agreed work, Owner puts General Manager in charge of service as a statement of goodwill. Customer rejects General Manager's ideas.
As documented, numerous resolutions were offered and completed, company made several concessions. Multiple completions of work and resolutions are signed by customer. All agreements have been completed.
Unfortunately, the project was not perfection, but we went above and beyond to ensure reasonableness in terms of workmanship.
Business statement taken over the phone by Revdex.com staff 10/23/14. They spent some time together last evening and their next step is for Mr. Powell, their general manager, and the technician to go to their home next week to do a further inspection. They are working on coordinating a date and time now, but shooting for early next week.
Business responded to complaintSee attached Business response copied and pasted below by Revdex.com staff 10/2/ REGARDING Revdex.com COMPLAINT ID [redacted] September 9, - Powell crew, including Owner, commenced siding workworking on a consistent basis through September 27, to complete exterior project detailed in original Purchase Order Agreement # October - Owner communicates with customers regarding specific issues and concerns and agrees to commence additional detail work and repair of pre-existing roof conditionOwner also adds free install of front door in efforts to have a "Happy Customer" October 15-17, - Powell crew, including Owner, commence with detail work for resolution of all post completion concerns as understood by customer communications with Owner October (Following Week) - Customers and Owner have conference and customers add areas of project to addressOwner agrees to resolve and sets up additional labor time for work not detailed in any contract, at no additional cost, which was done in October November - Customers add shutters and painting of front doorwork not on contract and was completed with no additional charges per Owner December - Customers express not happy with projectOwner agrees to pay for Independent inspector to review project January 15, - Customers, inspector and Owner meet at home January/February - Powell completes all desired and documented work from Customers, inspector and Owner April 1, - Customers and Owner meetCustomers sign off on final work order and Customers pay balance [deducting amount for lights purchased by customers, deducting agreed value of damaged bench and deducting agreed value of customers lumber used on project)Owner agreed to allow customers to hold back $for the (12) man hours of detail work April — Powell completed final signed off work order in a professional manner, keeping with industry standards June/July - Customers communicate with Owner that they have damaged/split siding, a loose faucetleaking gutters and areas they want further detailedAnother company came in after Powell and worked on the guttersOwner scheduled, had repaired and detailed August/September - Customer brings in new companies and presents new dissatisfactionsOwner, after resolving all customers concerns, documenting and completing all agreed work, Owner puts General Manager in charge of service as a statement of goodwillCustomer rejects General Manager's ideas As documented, numerous resolutions were offered and completed, company made several concessionsMultiple completions of work and resolutions are signed by customerAll agreements have been completed Unfortunately, the project was not perfection, but we went above and beyond to ensure reasonableness in terms of workmanship [redacted] Powell
Business statement taken over the phone by Revdex.com staff 10/23/ They spent some time together last evening and their next step is for MrPowell, their general manager, and the technician to go to their home next week to do a further inspectionThey are working on coordinating a date and time now, but shooting for early next week
Consumer sent the following update:
I wanted to give you an update on the situation: RESOLVED! *** Powell agreed to fix all the problems and then someWork was completed last weekThank you for your assistance with this
We really would like the review appended with the positive resolutionIs there something I need to do?
Thank you,
*** ***
In response to this complaint, we have called and got no answer, so we left a message. We have also sent her an email stating that her project is still under warranty and asked what we could do to correct this situation. Customer has not responded. We would like to work with her to get this issue...
taken care of.
John wrote this complaint the same day that the office manager was going to call him with a date and time for the follow up meeting. After reading the complaint, the owner was contacted and agreed to refund Mr. [redacted] the $300. This has been done. What customers have to understand at the start of...
construction season is that they are not the only customers and it takes time to coordinate all the moving parts to a clients project. This project included needing a structural analysis from the architect as well as getting a landscape plan. We are sadden by the outcome of this situation. Progress was being made on the project he asked for. Please consider this case closed.
Business responded to complaint. See attached.
Business response copied and pasted below by Revdex.com staff 10/2/14.
REGARDING Revdex.com COMPLAINT ID [redacted]
September 9, 2013 - Powell crew, including Owner, commenced siding work. working on a consistent basis through...
September 27, 2013 to complete exterior project detailed in original Purchase Order Agreement #2897.
October 2013 - Owner communicates with customers regarding specific issues and concerns and agrees to commence additional detail work and repair of pre-existing roof condition. Owner also adds free install of front door in efforts to have a "Happy Customer".
October 15-17, 2013 - Powell crew, including Owner, commence with detail work for resolution of all post completion concerns as understood by customer communications with Owner.
October 2013 (Following Week) - Customers and Owner have conference and customers add areas of project to
address. Owner agrees to resolve and sets up additional labor time for work not detailed in any contract, at no additional cost, which was done in October.
November 2013 - Customers add shutters and painting of front door. work not on contract and was completed with no additional charges per Owner.
December 2013 - Customers express not happy with project. Owner agrees to pay for Independent inspector to review project.
January 15, 2014 - Customers, inspector and Owner meet at home.
January/February 2014 - Powell completes all desired and documented work from Customers, inspector and Owner.
April 1, 2014 - Customers and Owner meet. Customers sign off on final work order and Customers pay balance
[deducting amount for lights purchased by customers, deducting agreed value of damaged bench and deducting agreed value of customers lumber used on project). Owner agreed to allow customers to hold back $250 for the (12) man hours of detail work.
April 2014 — Powell completed final signed off work order in a professional manner, keeping with industry standards.
June/July 2014 - Customers communicate with Owner that they have damaged/split siding, a loose faucet. leaking gutters and areas they want further detailed. Another company came in after Powell and worked on the gutters. Owner scheduled, had repaired and detailed.
August/September 2014 - Customer brings in new companies and presents new dissatisfactions. Owner, after resolving all customers concerns, documenting and completing all agreed work, Owner puts General Manager in charge of service as a statement of goodwill. Customer rejects General Manager's ideas.
As documented, numerous resolutions were offered and completed, company made several concessions. Multiple completions of work and resolutions are signed by customer. All agreements have been completed.
Unfortunately, the project was not perfection, but we went above and beyond to ensure reasonableness in terms of workmanship.
[redacted] Powell
Business statement taken over the phone by Revdex.com staff 10/23/14. They spent some time together last evening and their next step is for Mr. Powell, their general manager, and the technician to go to their home next week to do a further inspection. They are working on coordinating a date and time now, but shooting for early next week.