We have received the complaint filed with the Revdex.com concerning a purchase made by our customer [redacted] and after researching the issue our findings are as follows: We are sorry that Mrs [redacted] feels unsatisfied with her purchase and feels that we have not provided good service.Please be advised that after Mrs [redacted] made her purchase she felt compelled to comment on social media that she was not happy with her salesperson due to the fact that during the transaction he did not shake her hand Once delivery was made to Mrs [redacted] she complained that the tailoring on her furniture was not to her liking Powell’s Customer Service department sent a technician to Mrs [redacted] home to inspect the merchandise and his findings were within factory specifications Mrs [redacted] again expressed that the tailoring was unacceptable and at this time Powell’s offered to exchange Mrs [redacted] furniture An even exchange was scheduled and upon delivery Mrs [redacted] refused the new furniture as well citing tailoring issues Powell’s Management asked that Mrs [redacted] come into the store to look at our floor sample The sofa that is shown on our floor is the EXACT sofa that Mrs [redacted] saw when she made her original purchaseMrs [redacted] deemed it to have unacceptable tailoring as well In addition to exchanging merchandise we have offered to allow Mrs [redacted] to re-select to something different from over other living room groups shown on our floor Mrs [redacted] has advised that she does not find anything acceptable.We have since offered to exchange the merchandise again, however the new merchandise is not available until August In order for the manufacturer to agree to an additional exchange we are required to pick up the merchandise from Mrs [redacted] home and return it back to the factory We have offered Mrs [redacted] loaner furniture to accommodate her needs until the newly manufactured furniture arrives in August Mrs [redacted] initially agreed and then called back to advise that this was an unacceptable solution It is our opinion that Mrs [redacted] is a customer who is experiencing buyer’s remorse and is doing everything in her power to get her money back In Mrs [redacted] complaint she states that she has read and signed the Terms and Conditions of Sale Mrs [redacted] has spoken to every member of our Management team as well as MrPowell and has been given the same answers every time as per our policy.Sincerely, [redacted]
In reference to above mentioned complaint case # [redacted] customer [redacted] , the customer came to Powell’s on the morning of May 14th as stated in the customer’s statement, and was refunded the amount agreed upon per the [redacted] and MrBlasko’s conversation on the 13th The agreed upon amount ($1579.39) was for canceling the sofa and loveseat and the adjustment down for [redacted] Warranty coverage for those pieces When the customer agreed to the settlement for this matter, he was told that the request of the cancel or return of the recliner was denied by the owner Earlier attempts to satisfy the customer with loaner merchandise or other offers were not accepted The delays that were stated to the customer, several times over the course of their order, by the vendor were indeed factual This particular purchase order/shipment was indeed on order with [redacted] in mid February The resulting delays (at least times) are NOT within the reasonable 8-week time frame we would like But this particular Vendor repeatedly issued these delays with which we must deal as the retailer #of Powell’s Furniture Guarantee states: “10.) A reasonable time limit of 8-weeks has been established as the industry standard for factory orders Powell’s strives to do business with vendors who can deliver within this time frame However, seller cannot be responsible for delays or defaults in delivery caused by acts of God, fires, labor and transportation difficulties, strikes, or any other causes beyond control of the seller Actual availability will not invalidate this order.” At the time of the sale on Feb23, 2014, the customer signed our copy stating they read and understood the terms of the sale, including the above #of points of our Guarantee We do apologize for their inconvenience, but Powell’s Furniture has honored our commitment to this customer and fulfilled our part of the contract as agreed upon Sincerely, [redacted] ***
We have received the complaint filed with the Revdex.com concerning a purchase made by our customer [redacted] and after researching the issue our findings are as follows: We are sorry that Mr [redacted] feels that he was “treated shabbily” concerning the purchase of his [redacted] chairs Mr [redacted] order was placed with [redacted] on time, unfortunately the items were not in stock at the manufacturer at the time of purchase Powell’s called the manufacturer for updated status information on a regular basis and that information was passed on to Mr [redacted] with every update Per the terms and conditions of sale that Mr [redacted] signed at the time of sale, Powell’s is not responsible for delays beyond our control In addition, the terms and conditions state that “Actual availability will not invalidate this order” Mr [redacted] sent an inquiry to our website on Tuesday November 29, requesting an update Both our General Manager and our Sales Manager have spoken to Mr [redacted] concerning his order and offered our apologies for the delay from the manufacturer Mr [redacted] was given the options of keeping the chairs on order until they arrive, or a refund As of November 29, Mr [redacted] had been granted a full refund with our apologies Per the complaint, it sounds as if Mr [redacted] still wishes to purchase the chairs Powell’s welcomes Mr [redacted] back into the store to repurchase the chairs as they are still on order Because of this order we have decided to drop Leather Italia from our vendor list
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below They offered nothing, just reiterated their original refusal to address the problem PLease record this issue as unresolved and Powell's reply as unsatisfactory [redacted]
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] the customer called our office and stated that the business reached out to her directly and resolved the complaint by delivering the furniture
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Powells employees keep repeating the same thing over and over and it's falseI am NOT complaining because these tables do not match my tv stand...I AM complaining that these tables do not represent the picture shown online by the model number and manufacturer that was referenced to order themIn one of my many conversations with different representatives from their company they also looked it up and agreed the picture made the items appear almost black and they can't help it if the manufacturer changed their stainsIf I didn't get what I ordered then any company with even a minimal amount of customer service would try to solve the problemThis company however has no customer service and is dishonest when claiming they never suggested I refinish the furniture Regards, [redacted]
In Reference to the complaint ID# [redacted] by [redacted] regarding his original Saleon May 21, Our records indicate that his original problem with his recliner closing mechanism was logged August 27, which was several months after the June 14, delivery A service call was then set for September 11, At that time parts were ordered and then not received until November 6, 2013, at which time a service apptwas set up for Dec.21, When our service tech went out on Dec21, [redacted] had also mentioned other problems that the tech looked at in addition to installing the parts on the mechanism These parts for the newly mentioned problems were ordered on December 26, And [redacted] was told then that we would notify the [redacted] as soon as the parts were received Not realizing that the customer had just lodged his complaint with Revdex.com on Feb2, 2014, the parts were received by [redacted] on Feb 3, and [redacted] was called and scheduled for service on Feb21, We apologize to the [redacted] for the delays associated with the time it takes to get parts for the repairs We feel we did notify the customer when parts were received, but the customer feels that we should have called more often to state that the parts weren’t in yet We sincerely hope that the customer will be satisfied with their service call on Feb21, and that this case can be deemed resolved Sincerely, [redacted] ***
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]
I recently went into the Fredericksburg store, where I live, in search of new a dining room setI was very satisfied with the customer service that I receivedI was helped by MsJacque B [redacted] , who was very pleasant and knowledgeableShe answered the many questions that I had regarding the furnitureI have lived in Fredericksburg since and purchased most of the furniture in my home over the years from Powell's In fact, as I look around my house today, I can honestly say that 97% of my homes furniture came from Powell's FurnitureI have shopped around but always come back to Powell'sThanks for quality furniture and good customer service
We have received the complaint filed with the Revdex.com concerning a purchase made by our customer [redacted] and after researching the issue our findings are as follows: We are sorry that Mrs [redacted] feels unsatisfied with her purchase and feels that we have not provided good service.Please be advised that after Mrs [redacted] made her purchase she felt compelled to comment on social media that she was not happy with her salesperson due to the fact that during the transaction he did not shake her hand Once delivery was made to Mrs [redacted] she complained that the tailoring on her furniture was not to her liking Powell’s Customer Service department sent a technician to Mrs [redacted] home to inspect the merchandise and his findings were within factory specifications Mrs [redacted] again expressed that the tailoring was unacceptable and at this time Powell’s offered to exchange Mrs [redacted] furniture An even exchange was scheduled and upon delivery Mrs [redacted] refused the new furniture as well citing tailoring issues Powell’s Management asked that Mrs [redacted] come into the store to look at our floor sample The sofa that is shown on our floor is the EXACT sofa that Mrs [redacted] saw when she made her original purchaseMrs [redacted] deemed it to have unacceptable tailoring as well In addition to exchanging merchandise we have offered to allow Mrs [redacted] to re-select to something different from over other living room groups shown on our floor Mrs [redacted] has advised that she does not find anything acceptable.We have since offered to exchange the merchandise again, however the new merchandise is not available until August In order for the manufacturer to agree to an additional exchange we are required to pick up the merchandise from Mrs [redacted] home and return it back to the factory We have offered Mrs [redacted] loaner furniture to accommodate her needs until the newly manufactured furniture arrives in August Mrs [redacted] initially agreed and then called back to advise that this was an unacceptable solution It is our opinion that Mrs [redacted] is a customer who is experiencing buyer’s remorse and is doing everything in her power to get her money back In Mrs [redacted] complaint she states that she has read and signed the Terms and Conditions of Sale Mrs [redacted] has spoken to every member of our Management team as well as MrPowell and has been given the same answers every time as per our policy.Sincerely, [redacted]
In reference to above mentioned complaint case # [redacted] customer [redacted] , the customer came to Powell’s on the morning of May 14th as stated in the customer’s statement, and was refunded the amount agreed upon per the [redacted] and MrBlasko’s conversation on the 13th The agreed upon amount ($1579.39) was for canceling the sofa and loveseat and the adjustment down for [redacted] Warranty coverage for those pieces When the customer agreed to the settlement for this matter, he was told that the request of the cancel or return of the recliner was denied by the owner Earlier attempts to satisfy the customer with loaner merchandise or other offers were not accepted The delays that were stated to the customer, several times over the course of their order, by the vendor were indeed factual This particular purchase order/shipment was indeed on order with [redacted] in mid February The resulting delays (at least times) are NOT within the reasonable 8-week time frame we would like But this particular Vendor repeatedly issued these delays with which we must deal as the retailer #of Powell’s Furniture Guarantee states: “10.) A reasonable time limit of 8-weeks has been established as the industry standard for factory orders Powell’s strives to do business with vendors who can deliver within this time frame However, seller cannot be responsible for delays or defaults in delivery caused by acts of God, fires, labor and transportation difficulties, strikes, or any other causes beyond control of the seller Actual availability will not invalidate this order.” At the time of the sale on Feb23, 2014, the customer signed our copy stating they read and understood the terms of the sale, including the above #of points of our Guarantee We do apologize for their inconvenience, but Powell’s Furniture has honored our commitment to this customer and fulfilled our part of the contract as agreed upon Sincerely, [redacted] ***
We have received the complaint filed with the Revdex.com concerning a purchase made by our customer [redacted] and after researching the issue our findings are as follows: We are sorry that Mr [redacted] feels that he was “treated shabbily” concerning the purchase of his [redacted] chairs Mr [redacted] order was placed with [redacted] on time, unfortunately the items were not in stock at the manufacturer at the time of purchase Powell’s called the manufacturer for updated status information on a regular basis and that information was passed on to Mr [redacted] with every update Per the terms and conditions of sale that Mr [redacted] signed at the time of sale, Powell’s is not responsible for delays beyond our control In addition, the terms and conditions state that “Actual availability will not invalidate this order” Mr [redacted] sent an inquiry to our website on Tuesday November 29, requesting an update Both our General Manager and our Sales Manager have spoken to Mr [redacted] concerning his order and offered our apologies for the delay from the manufacturer Mr [redacted] was given the options of keeping the chairs on order until they arrive, or a refund As of November 29, Mr [redacted] had been granted a full refund with our apologies Per the complaint, it sounds as if Mr [redacted] still wishes to purchase the chairs Powell’s welcomes Mr [redacted] back into the store to repurchase the chairs as they are still on order Because of this order we have decided to drop Leather Italia from our vendor list
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below They offered nothing, just reiterated their original refusal to address the problem PLease record this issue as unresolved and Powell's reply as unsatisfactory [redacted]
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] the customer called our office and stated that the business reached out to her directly and resolved the complaint by delivering the furniture
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Powells employees keep repeating the same thing over and over and it's falseI am NOT complaining because these tables do not match my tv stand...I AM complaining that these tables do not represent the picture shown online by the model number and manufacturer that was referenced to order themIn one of my many conversations with different representatives from their company they also looked it up and agreed the picture made the items appear almost black and they can't help it if the manufacturer changed their stainsIf I didn't get what I ordered then any company with even a minimal amount of customer service would try to solve the problemThis company however has no customer service and is dishonest when claiming they never suggested I refinish the furniture Regards, [redacted]
In Reference to the complaint ID# [redacted] by [redacted] regarding his original Saleon May 21, Our records indicate that his original problem with his recliner closing mechanism was logged August 27, which was several months after the June 14, delivery A service call was then set for September 11, At that time parts were ordered and then not received until November 6, 2013, at which time a service apptwas set up for Dec.21, When our service tech went out on Dec21, [redacted] had also mentioned other problems that the tech looked at in addition to installing the parts on the mechanism These parts for the newly mentioned problems were ordered on December 26, And [redacted] was told then that we would notify the [redacted] as soon as the parts were received Not realizing that the customer had just lodged his complaint with Revdex.com on Feb2, 2014, the parts were received by [redacted] on Feb 3, and [redacted] was called and scheduled for service on Feb21, We apologize to the [redacted] for the delays associated with the time it takes to get parts for the repairs We feel we did notify the customer when parts were received, but the customer feels that we should have called more often to state that the parts weren’t in yet We sincerely hope that the customer will be satisfied with their service call on Feb21, and that this case can be deemed resolved Sincerely, [redacted] ***
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]
I recently went into the Fredericksburg store, where I live, in search of new a dining room setI was very satisfied with the customer service that I receivedI was helped by MsJacque B [redacted] , who was very pleasant and knowledgeableShe answered the many questions that I had regarding the furnitureI have lived in Fredericksburg since and purchased most of the furniture in my home over the years from Powell's In fact, as I look around my house today, I can honestly say that 97% of my homes furniture came from Powell's FurnitureI have shopped around but always come back to Powell'sThanks for quality furniture and good customer service