May 29, We already had a response done up for ** *** since he is posting complaints everywhere:We are sad to hear of ** ***'s feelings and felt we should address his statementThe first statement made is we OVERCHARGED $on his invoice in FebruaryWe have set rates
and do not upcharge or undercharge unless the tech calculates the invoice incorrectlyWe did refund *** *** $in February for the simple fact he was a longtime customer and the faucet install did take longer than anticipatedThe tech in training he is referring to is what we call a "plumbers helper", there is no extra charge for a plumbers helperThe plumber that did the faucet install holds a master plumber card so he is in no way "In training either"Now onto his recent complaint for a call done last week, not sure how *** *** even knows what our markup is considering he does not even know what we pay for oneWe do not shop at *** and *** *** nor do we compete with their pricingWe deal with local plumbing supply stores so that we can sufficiently handle warranty issues for products when they ariseThis is not comparing apples to applesThis is like expecting a mom and pop grocery store to sell for the same price as *** ***We do not buy in the BULK like *** and *** ***This disposal was also delivered straight to *** ***s door not to mention the handling prior to this deliveryThe comment that we jack up our price if you supply your own parts is Ludacris and "Slander"This is simply not true at allAs stated previously we charge a certain rate per county and do not raise or lower according to the jobWe also have a price list that is followed by every tech and we charge the same price for materials to everyoneAgain we are sorry for *** ***s feelings but feel this post was a result of not giving in to his demands for a refund on this job like we did for the one in February, he stated he was going to "Bash us" if we did not refund this time as well.**To the comment he knows what we pay for a disposal and we "Marked it up" $please enlighten us how he even knows what we pay "our vendor" for oneThis item was also delivered to his home, there is cost involved in us stocking and carrying these items along with sales tax etc
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because:
(1) The fact remains that I was charged $for an item that sells for $75-$at retail storesPowell’s Plumbing overcharged me about $for this item
(2) Powell's Plumbing offered no information related to how much they paid for this item from their vendor (i.elocal plumbing store)If Powell's Plumbing paid more than $85 for this item from their vendor, I strongly suggest they change vendorsMost companies receive a discounted price from their vendors, not overcharges
(3) Warranties should not factor into the vendor's price because retail stores offer manufacturer warranties on items purchased from them at no chargeThey also have reasonable return policies if the item malfunctions or if the customer is unsatisfied with the item
(4) Further, stocking, carrying and delivering items are not valid reasons for raising the price of an item (as stated in Powell's Plumbing response to my complaint)If you need to charge someone for stocking, carrying, or delivering an item, list it as a separate charge, so customers clearly know about itHiding these charges within a product’s price is misleading and not good business practice
(5) I did not post complaints "everywhere", as allegedI only posted one complaint online (***.com) and another with the Revdex.com
(6) I never stated I was going to "bash" Powell's PlumbingI did say, however, that I was going to report both incidents to the Revdex.com in an effort to raise awareness of these overcharges from Powell’s Plumbing
In closing, Powell's Plumbing ultimately loses from this situation. They have not only lost a valuable customer (who spent $1,000s of dollars for their service over the past decade), they also risk losing future business if they continue the practice of overcharging for labor or hiding extra fees such as a delivery cost within an item’s price (or passing these surcharges onto the customers as they claim in their letter)And, when given the opportunity to explain themselves, Powell’s Plumbing offered no valid explanation for the overcharges
Regards,*** ***
I called Powells to pump my septicThey arrived and pumped one tank then told me they had to dig the cap to allow proper pumpingI was told he'd have to dig two feet, I agreed for them to dig so they could pump the second tank properlyLess thank a week later our septic alarm went offI opened the lid and our septic was fullI called Powells and spoke to a lady informing her that our septic was working fine before Powells came out and now it isn't working at allI asked if they would come out to look at it and see what happenedThis lady barated me telling me Powells doesn't make mistakes and she's been there for years and years with nothing like this happeningI informed her that the two guys that came out to pump our septic had also smashed one of our solar landscaping lights and had said nothingThis lady got nasty with me and louderI hung up the phone and called OWS for our septic tech look at itOur tech identified an electrical issue after he found the pump was not getting powerHe referred me to Art M*** at M*** ContractingArt came out on a Saturday and found the problem within minHe found that the guys hit a power wire when digging the cap outThe wire was not in the way of the cap and was buried properlyArt showed me the wire and advised me how he can fix itArt fixed the issue in no time at allWe both took pictures of the area of the wire and the wire itselfMy wife called John Powell himself to explain all of this to him and requesting that they pay for both (*** and M's***) service billsJohn was extremely rude and disrespectful to my wifeMy wife kept the emails of how this dishonest company operates and how he gave her a hard time in emails Art had spoken to John but he was still extremely rude to my wife and went on to blame me and had refused to accept fault of his employeesEventually he paid for the money and damages his employees were responsible
May 29, We already had a response done up for ** *** since he is posting complaints everywhere:We are sad to hear of ** ***'s feelings and felt we should address his statementThe first statement made is we OVERCHARGED $on his invoice in FebruaryWe have set rates
and do not upcharge or undercharge unless the tech calculates the invoice incorrectlyWe did refund *** *** $in February for the simple fact he was a longtime customer and the faucet install did take longer than anticipatedThe tech in training he is referring to is what we call a "plumbers helper", there is no extra charge for a plumbers helperThe plumber that did the faucet install holds a master plumber card so he is in no way "In training either"Now onto his recent complaint for a call done last week, not sure how *** *** even knows what our markup is considering he does not even know what we pay for oneWe do not shop at *** and *** *** nor do we compete with their pricingWe deal with local plumbing supply stores so that we can sufficiently handle warranty issues for products when they ariseThis is not comparing apples to applesThis is like expecting a mom and pop grocery store to sell for the same price as *** ***We do not buy in the BULK like *** and *** ***This disposal was also delivered straight to *** ***s door not to mention the handling prior to this deliveryThe comment that we jack up our price if you supply your own parts is Ludacris and "Slander"This is simply not true at allAs stated previously we charge a certain rate per county and do not raise or lower according to the jobWe also have a price list that is followed by every tech and we charge the same price for materials to everyoneAgain we are sorry for *** ***s feelings but feel this post was a result of not giving in to his demands for a refund on this job like we did for the one in February, he stated he was going to "Bash us" if we did not refund this time as well.**To the comment he knows what we pay for a disposal and we "Marked it up" $please enlighten us how he even knows what we pay "our vendor" for oneThis item was also delivered to his home, there is cost involved in us stocking and carrying these items along with sales tax etc
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because:
(1) The fact remains that I was charged $for an item that sells for $75-$at retail storesPowell’s Plumbing overcharged me about $for this item
(2) Powell's Plumbing offered no information related to how much they paid for this item from their vendor (i.elocal plumbing store)If Powell's Plumbing paid more than $85 for this item from their vendor, I strongly suggest they change vendorsMost companies receive a discounted price from their vendors, not overcharges
(3) Warranties should not factor into the vendor's price because retail stores offer manufacturer warranties on items purchased from them at no chargeThey also have reasonable return policies if the item malfunctions or if the customer is unsatisfied with the item
(4) Further, stocking, carrying and delivering items are not valid reasons for raising the price of an item (as stated in Powell's Plumbing response to my complaint)If you need to charge someone for stocking, carrying, or delivering an item, list it as a separate charge, so customers clearly know about itHiding these charges within a product’s price is misleading and not good business practice
(5) I did not post complaints "everywhere", as allegedI only posted one complaint online (***.com) and another with the Revdex.com
(6) I never stated I was going to "bash" Powell's PlumbingI did say, however, that I was going to report both incidents to the Revdex.com in an effort to raise awareness of these overcharges from Powell’s Plumbing
In closing, Powell's Plumbing ultimately loses from this situation. They have not only lost a valuable customer (who spent $1,000s of dollars for their service over the past decade), they also risk losing future business if they continue the practice of overcharging for labor or hiding extra fees such as a delivery cost within an item’s price (or passing these surcharges onto the customers as they claim in their letter)And, when given the opportunity to explain themselves, Powell’s Plumbing offered no valid explanation for the overcharges
Regards,*** ***
I called Powells to pump my septicThey arrived and pumped one tank then told me they had to dig the cap to allow proper pumpingI was told he'd have to dig two feet, I agreed for them to dig so they could pump the second tank properlyLess thank a week later our septic alarm went offI opened the lid and our septic was fullI called Powells and spoke to a lady informing her that our septic was working fine before Powells came out and now it isn't working at allI asked if they would come out to look at it and see what happenedThis lady barated me telling me Powells doesn't make mistakes and she's been there for years and years with nothing like this happeningI informed her that the two guys that came out to pump our septic had also smashed one of our solar landscaping lights and had said nothingThis lady got nasty with me and louderI hung up the phone and called OWS for our septic tech look at itOur tech identified an electrical issue after he found the pump was not getting powerHe referred me to Art M*** at M*** ContractingArt came out on a Saturday and found the problem within minHe found that the guys hit a power wire when digging the cap outThe wire was not in the way of the cap and was buried properlyArt showed me the wire and advised me how he can fix itArt fixed the issue in no time at allWe both took pictures of the area of the wire and the wire itselfMy wife called John Powell himself to explain all of this to him and requesting that they pay for both (*** and M's***) service billsJohn was extremely rude and disrespectful to my wifeMy wife kept the emails of how this dishonest company operates and how he gave her a hard time in emails Art had spoken to John but he was still extremely rude to my wife and went on to blame me and had refused to accept fault of his employeesEventually he paid for the money and damages his employees were responsible