Powell's Plumbing

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because:
(1) The fact remains that I was charged $172.50 for an item that sells for $75-$85 at retail stores. Powell’s Plumbing overcharged me about $100 for this item.
(2) Powell's Plumbing offered no information related to how much they paid for this item from their vendor (i.e. local plumbing store). If Powell's Plumbing paid more than $85 for this item from their vendor, I strongly suggest they change vendors. Most companies receive a discounted price from their vendors, not overcharges.
(3) Warranties should not factor into the vendor's price because retail stores offer manufacturer warranties on items purchased from them at no charge. They also have reasonable return policies if the item malfunctions or if the customer is unsatisfied with the item.
(4) Further, stocking, carrying and delivering items are not valid reasons for raising the price of an item (as stated in Powell's Plumbing response to my complaint). If you need to charge someone for stocking, carrying, or delivering an item, list it as a separate charge, so customers clearly know about it. Hiding these charges within a product’s price is misleading and not good business practice.
(5) I did not post complaints "everywhere", as alleged. I only posted one complaint online ([redacted].com) and another with the Revdex.com.
(6) I never stated I was going to "bash" Powell's Plumbing. I did say, however, that I was going to report both incidents to the Revdex.com in an effort to raise awareness of these overcharges from Powell’s Plumbing.
In closing, Powell's Plumbing ultimately loses from this situation. They have not only lost a valuable customer (who spent $1,000s of dollars for their service over the past decade), they also risk losing future business if they continue the practice of overcharging for labor or hiding extra fees such as a delivery cost within an item’s price (or passing these surcharges onto the customers as they claim in their letter). And, when given the opportunity to explain themselves, Powell’s Plumbing offered no valid explanation for the overcharges.
Regards,[redacted]

Review: Location: 306 Winchester Drive, Winchester VA 22602

This is a Rental property of which I am the owner. I made this very clear to all of the service men I interacted with.

On Saturday, September 14th, 2013 - [redacted]'s Plumbing sent two servicemen to re-install my water system. We had them out the day before on Friday, Sept 13th to remove our pressure tank, house filter, and water heater without incident. During their re-installation I specifically asked the servicemen to check all fittings and pieces for leaks and watched as they took time to take apart and re-attach all of the pieces. Satisfied that the work was being done as requested, I left the house. Upon my return the next day, Sunday, the tenant and I noticed that there was a leak from the pressure release valve attached to the pressure tank. I called [redacted]'s back and attempted to schedule a repair time but they are not open on Sundays. I called early on Monday morning and was assured that they could fit me in the schedule and return to the house to assess the situation. True to their word, service men arrived on Monday afternoon to address the leak.

Here is where my issues begin:

- During the servicing on Monday I never received any phone calls or notifications of any work or repairs performed. This included their service time and replacement parts. I later found out that they had replaced the pressure switch which they claimed was "sticking" and that was the cause of the problem. My first concern is that they charged my card without my authorization and made repairs to the house without consulting me. They claimed to have the tenants permission - but I made very clear that I am responsible for the house and am the primary contact. I am also the credit card holder and the only one allowed to authorize such purchases. Had this solved the leaking issue I might have let it go.

- However, later that evening the tenant contacted to me to let me know that it was still leaking from the same spot. This information leads me to believe that the replacement part was not needed and that I was charged for unnecessary service to install this replacement part. Since the issue was still occurring this clearly was not the issue.

I spoke with **. [redacted] on Tuesday morning and made my case for returning to the house to rectify the leak. He agreed and was very amenable to having a service team return to the house.

A service team showed up in the late morning and again attempted to repair the small leak. However I was notified again that it was still leaking within a few hours after their departure. I again called [redacted]'s to complain and was assured that yet another service team would be by the house later in the day - making this the second time they had visited on the same day and now the the third time for the same problem.

I requested that the technician call me prior to leaving the property so that I could hear for myself what was taking place and authorize any charges - however this never came to be either.

Here are the facts as I see them:

- [redacted]'s wrongfully charged me for what I believe are unnecessary parts and labor, and did so with out my signature, notification, or authorization. This is exampled by their returning to the house for, at this point, two times to address a small leak - that they claimed to be caused by faulty equipment. As evidenced by the continual leaking - the equipment they replaced does not appear to be the issue.

NEW INFO: On Wednesday, Sept 18th - **. [redacted], the owner, called me directly to again discuss this issue. He called because I had left a message for the manager to contact me because I had requested that the service technician who worked on the leaking valve on Tuesday Evening - contact me before leaving the house (something that never happened). I began to speak to **. [redacted] about this issue and my dissatisfaction with the communication skills of the service technicians. He interrupted me numerous times and began to speak in very rushed and loud tones. I then informed him that I had started to file a complaint with the Revdex.com and at that moment **. [redacted] began to shout obscenities and foul language at me over the phone. Some of his exact phrases were: "Are you fking serious?" "Are you out of your fking mind?" "Don't you ever call my company again you son of a b!" I tried to speak over his tirade but eventually hung up as I have no intention of being spoken to in such a rude and discourteous manner. I also find such behavior inappropriate for a business owner and would also request a formal apology from **. [redacted] as part of this process.

Thank you,

Phil [redacted]Desired Settlement: I desire a refund of $140.03 which is the amount I was charged for their parts and labor to make repairs that I did not approve - and that clearly did not fix the situation.

Business

Response:

The service for this property began on September 13,2013 (See enclosed invoice # [redacted]) to remove Pressure tank and water heater and also the filter in a closet upstairs, customer had water damage to floors and walls. We removed everything so they could perform cleanup. We were called back on Saturday September 14 to reinstall "Customer Supplied" parts (invoice # [redacted]). It is clearly stated on our invoice we do not warranty parts supplied by others. **. [redacted] called in over the weekend on Sunday to our service and yes we are closed on Sundays. When we returned Monday September 16 other issues were found. There was indeed contact between **. [redacted] and his tenant at the time of this visit there was no "Unauthorized charges" **. [redacted] knew full well what was going on. **. [redacted] spoke to **. [redacted] on September 17 2013 and after repeated phone calls to our office and the rudeness he was delivering **. [redacted] in good faith sent our tech out "Free of charge" not once but twice that day in an effort to simply appease **. [redacted]. We do not warranty other people's parts, every trip we made there were yet other issues upon arrival,

**. [redacted] was very obnoxious and rude to both my techs and my office personnel. Yes **. [redacted] did tell **. [redacted] to never call our office again, but not in the manner **. [redacted] is stating.

Our hands are tied with this one and there simply is nothing further we will do for **. [redacted]

Sincerely,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response for Four reasons.

1) **. [redacted] stated: There was indeed contact between **. [redacted] and his tenant at the time of this visit there was no "Unauthorized charges" **. [redacted] knew full well what was going on. The only communication that I had with the tenant was to notify him of the times that the technicians would be coming to the house. As I stated previously, I made very clear to all of the Technicians, **. [redacted], and his office staff - that I am the owner of the house, the primary contact, and the source for payment. I never received any notifications from them about any of the work done or new parts installed after September 14th. You can clearly see my credit card information on the invoice of the 14th, but not on the invoice of any future services. This is because I did not provide them with any other information. They chose to charge the card I had previously given - which if I had known I was going to be charged an extra amount - I would have given them a different card number. The simple truth is that I asked them repeatedly to keep me informed and they did not - and they charged me for work and parts that I did not approve of.

2)**. [redacted] stated: **. [redacted] spoke to **. [redacted] on September 17th 2013 and after repeated phone calls to our office and the rudeness he was delivering **. [redacted] in good faith sent our tech out "free of charge" not once but twice that day in an effort to simply appease **. [redacted]. Saying that I was rude over the phone is a fallacy. Secondly, **. [redacted]'s actions to send out technicians repeatedly in the same day is far from an appeasement strategy (my house is located a good 30 minute drive from their office location) - It is my opinion that **. [redacted] sent his technicians out to my house because they failed to complete their job correctly. I would also like to point out a few things from their invoices that would highlight this claim. Invoice [redacted] - identifies the leak as coming from the relief valve. The technician assumed it was caused by a faulty pressure switch and replaced the switch. The following two invoices ([redacted], [redacted]) also mention the relief valve as the issue, and since this part was replaced on invoice ([redacted]) it should be covered under their warranty policy - meaning that the second visit on Sept 17th was not an appeasement but to again fix their faulty work.

3) Based off the information provided in the section above - **.[redacted]'s statement that We do not warranty other people's parts, every trip we made there were yet other issues upon arrival - is false. His technicians returned to the house to fix their work and their provided parts, as I would expect them to do. My issue in this compliant is that they replaced a part (pressure valve) that I do not believe to have been the problem.

4) **. [redacted] stated: **. [redacted] was very obnoxious and rude to both my techs and my office personnel. Yes **. [redacted] did tell **. [redacted] to never call our office again, but not in the manner **. [redacted] is stating. I am fine with being called obnoxious - I had no problem being the squeaky wheel in this situation. **. [redacted] and his staff are certainly entitled to their opinions. However, I am able to demonstrate that I was never rude to any of his technicians, and that **. [redacted] did indeed speak to me as described in my initial statement. While I was at the house I was always in the presence of his technicians and my Tenant. My tenant is willing to vouch for my interactions with his technicians while we were at the house. I was, if anything, initially impressed by the technicians professionalism and demeanor. I even spoke with them about returning to clean and pump my septic system and repeatedly told my tenant how impressed I was with their work. As noted in my compliant my issues do not stem from the technicians, but from the business procedures that I feel should have been followed. It would also be impossible for me to be rude to them over the phone because they never called me to talk about their work! As for **. [redacted] and his choice of words - My mother was present with me when he called me that morning. She was able to hear him yelling and the foul language he was using and is willing to speak to that if needed.

Regards,

Business

Response:

In response to **. [redacted]'s second response, I will not get into anymore "he said"' back and forth. We have refunded the Credit card used for the $140.03 in order to put this matter to rest. The credit card was present at the time of service aid we have the signed receipt so no way for us to make any "unauthorized charges"

Sincerely

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I received most of what I asked for and have no desire to discuss anything further with **. [redacted]. Thank you for your assistance with this matter.

Regards,

I called Powells to pump my septic. They arrived and pumped one tank then told me they had to dig the cap to allow proper pumping. I was told he'd have to dig two feet, I agreed for them to dig so they could pump the second tank properly. Less thank a week later our septic alarm went off. I opened the lid and our septic was full. I called Powells and spoke to a lady informing her that our septic was working fine before Powells came out and now it isn't working at all. I asked if they would come out to look at it and see what happened. This lady barated me telling me Powells doesn't make mistakes and she's been there for years and years with nothing like this happening. I informed her that the two guys that came out to pump our septic had also smashed one of our solar landscaping lights and had said nothing. This lady got nasty with me and louder. I hung up the phone and called OWS for our normal septic tech look at it. Our tech identified an electrical issue after he found the pump was not getting power. He referred me to Art M[redacted] at M[redacted] Contracting. Art came out on a Saturday and found the problem within 20 min. He found that the guys hit a power wire when digging the cap out. The wire was not in the way of the cap and was buried properly. Art showed me the wire and advised me how he can fix it.
Art fixed the issue in no time at all. We both took pictures of the area of the wire and the wire itself. My wife called John Powell himself to explain all of this to him and requesting that they pay for both ([redacted] and M's[redacted]) service bills. John was extremely rude and disrespectful to my wife. My wife kept the emails of how this dishonest company operates and how he gave her a hard time in emails. Art had spoken to John but he was still extremely rude to my wife and went on to blame me and had refused to accept fault of his employees. Eventually he paid for the money and damages his employees were responsible.

Review: Once we arrived back home from vacation, we found that our plumbing was having issues. The toilets, bathtubs and stand up shower had filled with feces and sewage water, and was sitting. It would not drain, and if you tried to flush it, they would overflow. We called around for plumbers, and Powell’s Plumbing was the first company that answered and could make it out to our home. We needed someone fast, since we have two children and it is unsafe to have sewage/ feces sitting. Powell’s Plumbing came out the next day and at first tried to snake the lines by hand. This did not work. They then went to their work van and took out a snaking machine. They continued to snake the lines for about 15-20 mins. They came to me and said they were able to unclog the quest bathroom, and that "everything was flowing great". The charged us $209 - this was for labor, the machine and travel time. Our plumbing seemed to be working ok, but not 100%. We figured it just needed time. 5 days later, the same issue happened. The toilet’s, bathtubs and stand up shower were over flowing again. Again, we had feces and a horrible smell coming from our bathrooms. My Boyfriend called Powell’s Plumbing and asked if they could return to complete fixing our plumbing. They stated that if they returned, they would have to charge $155 for a camera, $110 to use/ relocate the camera, $98/hr for Labor and another travel charge. This is just to look, not to repair anything. They also stated that the first day they had open was Monday (We called on Friday). By Monday morning, I had called Powell’s Plumbing about the situation. I first spoke with a Receptionist, I told her what our issue was and she stated the same charges to return. I told her that the reason I needed them to return, was to complete the repair I had asked them to do the first time. She said they did, when the unclogged our system. I asked why they didn’t use the camera the first time to find the issues, and fix them correctly the first time. She stated that they don’t carry cameras on their work vans. After speaking to her for a moment, I asked to speak to the manager. Again, I explained the situation. I also asked him, why they didn’t use the camera on their first visit to find and fix the issues correctly. He stated that they only bring the cameras, if they are requested by the customer. I stated that I do not know about plumbing, and that I was never given that option. I stated that I would have chosen that option, if it had been given to me. I would have rather the situation be fixed right the first time, then to continue to pay their company to return, over and over. I stated that the issue they were called on to fix was never fixed. He stated “we fixed it for the moment”. I agreed, they fixed it for the moment, but that’s not what we wanted. We did not want nor pay for a temporary fix. He continued to say that “Powell’s does not warranty drain lines” which was never told to us. I also explained that we called Friday, and that the only time they had open was Monday, but I felt that was unacceptable due to the fact we had sewage and feces sitting in water in our home with children and pets. He went ahead to tell me, that they had appointments opened on Saturday, and that we didn’t want to pay the overtime charges. This was the first that I had heard that. I explained that we were never offered that appointment, and that we would have taken it due to the home being unsafe. H continued to ask me who I was and if my name was on the property, because he claimed it was not on the paperwork, and that he could not talk to me. (It is my phone number on the paperwork, I was the one at the at home during the visit, and it was my signature on the receipt.) I asked if I could speak to another manager. He told me that no one was in, but that he would have [redacted] call me back. This was at 7am. By 11am, I still had not received a phone call back. I called again, left another message for [redacted] to return my call. By 450pm (we still have sitting feces, this being 4-5 days later, and not being able to use our plumbing) still no phone call back. I called again, spoke to another lady. She explained to me, that [redacted] had gone home for the day. That he left at 4pm. I told her that it is unacceptable that the owner. Manager did not find it necessary to call a customer back, in regards to their service and that we were in an unsafe situation. After speaking to her for about 5-10 mins, she then stated “there is a manager here who will take your call”. The manager gets on the phone, and it’s [redacted]. (Apparently he didn’t leave at 4pm like I was told originally) I explained the situation again for the 5th time. Explaining that we needed their company to return to complete fixing the issues. He just continued to state that they would not return unless we paid the fees (About another $300 just to look at our plumbing, again) I asked why I wasn’t given the option to have the camera used on the first visit. He stated they don’t offer that to new clients. I told him that the other manager I spoke with told me they did and that I had to request it. I also stated that if they don’t carry cameras on their vans, what if the machine snaking did not work. Would I have to pay for your company to travel back to the shop, to pick up the camera, and come back to complete the work? He laughed and said no. So I stated why would I have to pay you now to return with the camera, since they should have looked at my drains on the first visit? He just continued to say, we don’t offer that option to new clients, because the camera cost is $155, plus $110 to use – and that he didn’t want to charge a new client $500 on a visit if the camera was not needed. Well in this case, the camera was needed, and I am a new client, and if they return – I would be paying the $500 +. He got rude and stated me by another name. I asked what name he was calling me? He said oh, I’m sorry – I don’t have your paperwork in front of me. He asked also asked me who I was, and if my name was on the property. I told him That [redacted] is the owner, and that I am his girlfriend that has been living in this location for 4 years – that It is my phone number on the paperwork, I was the one at the at home during the visit, and it was my signature on the receipt. I also stated that I would be filing a report about his company with Revdex.com and he stated “Do what you feel you have to, just don’t slander us” and hung up on me. I was in shock.

We called another company out, since we could not live in a home with feces just sitting. The other company came out and looked at our system. They used a camera and found that we have something called a belly and possibly a broken pipe under the house. They also cleaned out and flushed our pipes (No more feces) they asked what Powell’s Plumbing did. I stated they went into the guest bathroom and snaked the toilet. The other company asked if Powell’s went outside or into the master bath. I said they only went into to the master bath to see if the water was running. They did not complete any work in the master bath or outside. The Other Company stated that Powell’s plumbing should have known there was a major problem with the drain pipes. And that only looking at the guest bathroom would not have fixed our issues. The problem we had would have had to be seen by going into the master bath and outside where the “catch drain” is. The other company also stated that we have air vents on the roof or ceiling, which was also causing the problem due to poor air flow. None of this was told to me by Powell’s Plumbing. They didn’t even look at any of this. The other Company stated that Powell’s Plumbing should have been able to tell me this and to fix the issues the first time. But because Powell’s Plumbing snaked the Guest Bathroom, and “Unclogged” the pipe – they only pushed the clog more into the belly, causing more problems.

This has caused us nothing but problems. We were unable to use the plumbing for days, due to Powell’s Plumbing not completing the repair correctly and possibly causing more damage. I don’t see how any professional business owner can hang up on a customer who is having a major issue, an issue that could cause health issues due to feces sitting in the bathrooms. I also did not appreciate being lied to and not having a call returned after leaving several messages. The way they handled our situation is just unacceptable.Desired Settlement: Since the job they were called out on, was not completed, nor repaired. Plus with the "repair" Powell's Plumbing did do - caused more damage. We would like a refund on the work that was done. We now have to pay another plumbing company more money to complete the repairs and to repair the job Powell's Plumbing did in our home.

Business

Response:

See Attachment

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

There are a couple of things that were stated in Powells Plumbings response that are incorrect. The first one being, I never said I paid for the services. I stated in my first complaint that I was the one that signed for the services, that my contact number was the only one on the invoice, and that I was the one there in the home for the services provided by Powells Plumbing. I have attached the signed invoice as proof, with my contact number and Signature. Also as stated by ** Powell, he said that it states on the invoice that drain lines are not covered under warranty. It states Drain cleaning is not, but not drain lines. He alslo stated that I called on April 12th and told the company I would speak to my mother in law about the bill. This is also incorrect, I never called on Friday April 12th. The person who called on April 12th was in fact [redacted]. I did not call their company until Monday, April 15th. He also stated that I was immediately irate with his dispatcher - this again is incorrect. I called That morning and explained our problem. I stated that I needed their company to come back out to our home to complete the repair they were first called out to do. She did state that they would have to charge $155 for the camera, $98 per hour for labor and a travel fee. I was not happy with the charges they wanted to collect due to the fact the problem they were called out on was never fixed. I never used the "F Bomb". The words I did use were "ridiculous" and "unacceptable". I also work in the customer service/ construction business and know that certain words are not tolerated. After speaking to the dispatcher and getting no where. I requested to speak to a manager. She put the manager on the phone and we continued the conversation. He never said "he would not be spoken to that way and ended the call" I asked if I could speak to the owner of the company and he put me on hold. He came back to say that he would have "[redacted]" Call me back shortly. Then we both ended the call. (Not sure if [redacted] is [redacted] or not, was never given a last name. And if he ended the call like stated by ** powells, how did I know his name was [redacted]?) I waited, and no return call. I called back 4 hours later, since I had no received a phone call back. I Asked for [redacted] and was told by another lady that [redacted] was not at his desk. She took a message from me and said she would have him call back. Agian, hours went by and no call back. I called again for the 3rd time, and asked for [redacted]. It was about 450pm when I called, and she stated that [redacted] had gone home for the day. That he had left at 4pm. I stated what the issue was that I was having. She said "I can give him the message, but I cant make him call someone" After going back and forth with her, she stated that there was someone in the office that would speak to me. Thats when [redacted] got on the phone (Even though I was told he went home for the day at 4pm and I had been waiting all day for his return call) He continued to ask me things as stated in my first compliant. As stated by ** Powell, "the manager hung up on me after verbal abuse". Again This is incorrect. I stated I was going to report their company to the Revdex.com and he stated "Do what you feel you must, just dont slander us" and proceeded to hang up on me. While making this phone call and having this conversation, I had my minor son in the room, I would not dare use verbal abuse while having a minor listening.

It also states on the invoice that our issue was a main sewer line clog. But as you can see on the invoice I have attached, they only pulled the hall toilet and ran drain machine. The toilet they pulled, was not the Main line. Therefore, the issue they were called out to fix, was indeed not fixed. The invoice also stated that the lines were running great. As I stated in my first complaint, it was not running 100%, therefore it was not running great. I have attached photos of our bathrooms to show you what it looked like after Powells Plumbing came to our home. Nothing but sitting sewer water and feces. This is how it was all weekend till we called another Plumbing company to come out. ** Powell also stated that he "would be leery of a company that made statements of that nature" The other plumbing company only made true statements about Powells Plumbing, and the fact that Powells should have been able to tell us we had a serious problem. I have contacted the other company and requested a statement. If they are able to send me one, I will forward their statement.

I am still wanting a refund to the Credit Card used. Since the job Powells Plumbing was asked to complete, was never fixed. On top of that, the job they performed, ended up giving us more damage. I find it hard for Mr. Powell to respond to my complaint, since We have never spoken. The facts he is receivng, would be Hearsay. Also the facts he stated in his response, were incorrect "Untrue". Not sure why he repected serveral times about "discussing other clients accounts" When I never asked about other clients accounts.

Regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: The work that was done was not done correctly. Powell’s Plumbing is not about doing good work for their clients, they are about collecting money.

Review: I called Powell's plumbing for a leak that was coming from the outside water spout. The representative they sent could not fix the problem. Cut 2 holes in my wall and charged more than was quoted to meDesired Settlement: They are a plumbing company not sheet rock so I do not want them to repair their damages. However, since the job was not done I would like my money back

Business

Response:

See Attachment

Review: On May 1, 2014, Powell's Plumbing responded to my call to replace a defective garbage disposal in my kitchen. They installed a [redacted] Continuous Feed Garbage Disposal 1/3 HP (which sells for about $75-$85 at [redacted] or [redacted]). They charged me $172.50 for this unit - about a $100 mark up. I called to complain and was told this was standard business practice. On February 21, 2014, I had a similar experience when they were asked to replace a bathroom facet (which I provided). They overcharged the labor by $120. After calling to complain about this incident, they reimbursed the extra $120 labor. However, they refused to reimburse the $100 markup on the garbage disposal. Just wanted to alert the Revdex.com to this practice of over charging the customer after the fact. This is only a recent practice we've experienced from Powell's Plumbing. We have been using their services for the past 10 years and have found them to be honest in their business practices. Apparently, this is no longer the case.Desired Settlement: I would like Powell's Plumbing to reimburse the $100 price difference for the garbage disposal. Obviously, they did not pay that much for the unit. Unfortunately, they did not accept my request.

Business

Response:

May 29, 2014We already had a response done up for [redacted] since he is posting complaints everywhere:We are sad to hear of [redacted]'s feelings and felt we should address his statement. The first statement made is we OVERCHARGED $120 on his invoice in February. We have set rates and do not upcharge or undercharge unless the tech calculates the invoice incorrectly. We did refund [redacted] $120 in February for the simple fact he was a longtime customer and the faucet install did take longer than anticipated. The tech in training he is referring to is what we call a "plumbers helper", there is no extra charge for a plumbers helper. The plumber that did the faucet install holds a master plumber card so he is in no way "In training either". Now onto his recent complaint for a call done last week, not sure how [redacted] even knows what our markup is considering he does not even know what we pay for one. We do not shop at [redacted] and [redacted] nor do we compete with their pricing. We deal with local plumbing supply stores so that we can sufficiently handle warranty issues for products when they arise. This is not comparing apples to apples. This is like expecting a mom and pop grocery store to sell for the same price as [redacted]. We do not buy in the BULK like [redacted] and [redacted]. This disposal was also delivered straight to [redacted]s door not to mention the handling prior to this delivery. The comment that we jack up our price if you supply your own parts is Ludacris and "Slander". This is simply not true at all. As stated previously we charge a certain rate per county and do not raise or lower according to the job. We also have a price list that is followed by every tech and we charge the same price for materials to everyone. Again we are sorry for [redacted]s feelings but feel this post was a result of not giving in to his demands for a refund on this job like we did for the one in February, he stated he was going to "Bash us" if we did not refund this time as well.**To the comment he knows what we pay for a disposal and we "Marked it up" $100 please enlighten us how he even knows what we pay "our vendor" for one. This item was also delivered to his home, there is cost involved in us stocking and carrying these items along with sales tax etc....

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Review: [redacted]I am rejecting this response because: