Power Auto Group

Complaint: [redacted] I am rejecting this response because: My vehicle was not totaled because of the damage due to my accidentIt was totaled due to the prior damageMy insurance company stated that the vehicle should have been totaled before it was sold to meThe insurance company did not pay me for the full value of the vehicle because of the prior damageAll the money I paid into the vehicle is gonePower mazda never made an offer to loan me a vehicle.This statement is and also why I stopped having phone conversations with them and insisted on correspondence via email as to hold them accountable for their wordsI had spent months trying to tell the dealership that something was wrong with the vehicle when at the time of my accident the safety featuress did not deploy and I was injured and almost lost my unborn childThey claimed no fault and told me to call Kia because that is the maker of the vehicleAs soon as I found out my vehicle had been totaled and that it was due to prior damage I contacted Power Mazda once againI spoke with a manager named Anthony who then told me they were not at faultI demanded to speak to the main managerThe main manager Drew said they could put me in a new vehicle for a small down paymentI declined this offerThe loss of my vehicle cost me my jobi had no way to make paymentsTo me this was not a reasonable offerPower Mazda has expressed no sympathy whatsoever and have made this experience extremely disheartening and difficultThis has put my family under extreme stress and hardship Sincerely, [redacted]

We have contacted the customer and have invited her to the Dealership to help her resolve the complaint Thank You, Rick R***

Refund issued Customer is Happy Thank you, Rick R [redacted] Sales Manager Power Auto Center

Hi ***, Thank you for your assistance regarding the issue with Ms [redacted] At this time I do believe we have reached a resolution with [redacted] We are waiting to hear back from her and as soon as we do we will let you know Thanks again,Drew K [redacted] Power Mazda

When the machine came in for repair it had been overheated and a hose in the engine compartment was melted which would spray water and reduce performanceAs per your approval we did the repairWe then put the ski in our water tank and ran the machine for mins with no issuesWhen you picked up the machine you advised us you did not want to pay for the work completedWe agreed to a reduction of the service bill and collected $from youI spoke to the service department and if we can send a tech to you and test the machine on the waterPlease advise as to when you are availableDavid S [redacted]

I did not get a call, I called him around 4:to make sure he received the truck and what they thought

To begin with, 185K miles on a year old Acura Vigor isn’t considered high miles or common for the transmission to fail when PROPERLY maintained According to my records and in my original complaint, when I asked the service manager why the transmission fluid was never changed or any recommendations to have it done, he said “we would have if it needed it” That in itself is admitting that it hadn’t EVER been serviced A transmission WILL fail if nothing is done to it! My records indicate that the last transmission service took place in California prior to my move up here .six years and 77K miles ago! I’ve always requested the same technician, Jay, to take care of my car so he could become familiar with its condition and to advise further recommendations I’m not sure if it’s the responsibility of the technician or the service manager that follows a maintenance schedule, but obviously this got overlooked or missed completely! There needs to be some accountability somewhere As I’ve always kept my car in ‘pristine’ condition, inside and out, what goes on under the hood wasn’t something I thought I had to worry about as that was being taken care of by the ‘best’ in the business .so I was told When my car was towed back to my residence from the dealership, the driver handed me the invoice that was given to him from Power Honda It said: INSPECTED AND FOUND TRANSMISSION HAS FAILED NEEDS TO GO TO ACURA FOR REPAIRS In their response to my complaint, it was stated that I didn’t opt to replace my transmission with Power Honda I was NEVER given that option nor was there any conversation with the service manager or anyone else that they would have offered to help me with the financing of my repair and/or discount the [redacted] due to my status as a repeat customer It was also stated that the other option they would have provided would be to let me trade in my vehicle and they would give me the travalue of my vehicle as though it had a functioning transmission ALL of this is news to me as none of this was ever offered, discussed or even brought up! The ONLY recommendation given to me by the service manager, Derrel, was that I could donate my car to BCC (Benton City College) and use it as a tax write-off This is how they treat their ‘repeat’ customers?? My desired settlement still stands

It certainly is not the most enjoyable conversation when we tell a good customer that the transmission has failed in their vehicleHowever, that certainly does happen in our business and it most commonly takes place on older vehicles with higher milesThe vehicle we are discussing is over years old and when we saw it last it had over 185,miles on itWhile we are emphatic to the hardship this has caused the customer we are not in a position to guarantee the life span of transmissions on year old vehiclesI would highly doubt [redacted] from [redacted] transmissions would be willing to guarantee Ms*’s transmission for 20+ years eitherNo matter how much preventative maintenance she did on her vehicleMs*did not opt to replace her transmission with Power Honda (we don’t rebuild transmissions)However, if she did we would have offered to help her with the financing of her repair and/or discount the [redacted] due to her status as a repeat customerThe other option we would have provided would be to let her trade in her vehicle and we would give her the travalue of her vehicle as though it had a functioning transmission

It is our goal that all of our customers be completely satisfied with their purchases and overall experienceWe understand from this complaint that Mr [redacted] is not completely satisfied and would like to take the steps possible for us to rectify the situation for himFirst we would like to thank you for bringing this to our attentionIt is not our intent that any of our staff say something like "I am sorry you feel that way I don't have a magic wand"We would like to apologize for thatWe will work on continued customer service training in order to assure that it doesn't happenAt one point in the complaint it is mentioned that you asked if their was an inspection preformed which their wasWe replaced the rear brakes and found the front brakes to be at 6mm (most industry standards suggest replacing them between 2-3mm, we replace them at 3mm)If their is any brake wobble we would be more than happy to get it fixedAlso if their are any open recalls we would me more than happy to fix those as soon as possible (CARFAX doesn't currently show any open recalls but we will check all databases to find out)If getting these repairs taken care of are not satisfactory we would be more than happy to find a car that is better suited for you and help you get out of the saturn and into a newer model via trade inPlease contact us if that is something you would like to pursueThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] ,and find that arbitration is necessary Sincerely, [redacted]

We typically do not reimburse for work being done at separate repair shopsWould Mr*, please reconsider allowing a Power location to do the work? If so, we would gladly inspect his vehicle and do the brake repairs recommended by Les Schwab

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
The window issues have always been the sameALL WINDOWS WERE NOT WORKING CORRECTING FROM THE BEGINNING
If Aaron was still there he would be able to tell you
I have all the dates relating to the complaint of the transmission overheatingAGAIN IF AARON WAS THERE HE COULD TELL YOUIt isn't my fault thing were not documented correctly
I have always paid my bill and do business fairly but do NOT like feeling RIPPED OFF WITH YOUR EXCESSIVE CHARGES
I am more then happy to pay whats fairly charged
I will send you a check for the oil, fuel filter and glow plugI HOWEVER Would like to see a reduction in the labor charges for the brakes
Sincerely,*** ***

The vast majority of the work we did for this customer was per the customers requestThe customer requested a specific technician to do specific work on her vehicleWe certainly appreciate this customers business and we are disappointed the transmission on her vehicle failedHowever, this is a Acura with over 170,miles on it and the vehicle is no longer covered by any warranties for its transmission via Acura/Honda

We have offered *** the ability to exchange her vehicle for a different new or pre-owned vehicleWe have offered her the full purchase price minus $per mile for usage towards another vehicleWe hope to resolve this as soon as possibleIf *** decides to keep her vehicle and it still needs repairs we will participate in paying for and fixing anything that needs to be done that was pre-existing from the time of purchaseThank you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. ...

If my desired outcome does not happen. I will file another complaint. Nothing at the point then my desired outcome will be satisfactory. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:
My vehicle was not totaled because of the damage due to my accident. It was totaled due to the prior damage. My insurance company stated that the vehicle should have been totaled before it was sold to me. The insurance company did not pay me for the full value of the vehicle because of the prior damage. All the money I paid into the vehicle is gone. Power mazda never made an offer to loan me a vehicle.This statement is false and also why I stopped having phone conversations with them and insisted on correspondence via email as to hold them accountable for their words. I had spent months trying to tell the dealership that something was wrong with the vehicle when at the time of my accident the safety featuress did not deploy and I was injured and almost lost my unborn child. They claimed no fault and told me to call Kia because that is the maker of the vehicle. As soon as I found out my vehicle had been totaled and that it was due to prior damage I contacted Power Mazda once again. I spoke with a manager named Anthony who then told me they were not at fault. I demanded to speak to the main manager. The main manager Drew said they could put me in a new vehicle for a small down payment. I declined this offer. The loss of my vehicle cost me my job. I had no way to make payments. To me this was not a reasonable offer. Power Mazda has expressed no sympathy whatsoever and have made this experience extremely disheartening and difficult. This has put my family under extreme stress and hardship. 
Sincerely,[redacted]

Dear Mr. [redacted], We understand the concern for your credit score. There are many factors that weight heavier than inquires on ones report. Here below is a link from Equifax and an article that shows how scores are calculated. As you mentioned you also are a business owner. We all strive for...

excellent customer service. I hope the information below will help.Sincerely,Power Auto Centerhttps://www.equifax.com/personal/education/credit/score/how-is-credit-scor...⇄ are credit scores calculated?The main factors involved in calculating a credit score are:The number of accounts you haveThe types of accountsYour used credit vs. your available creditThe length of your credit historyYour payment history If you look at your credit scores based on data from each of the three national CRAs – Equifax, Experian, and TransUnion – you may see three different scores even if the same credit scoring model is used. This is completely normal. Your scores may not all be the same because not all creditors and lenders report to all three CRAs. Many creditors do report to all three, but you may have an account with a creditor that only reports to one, or any. There are many different scoring models and here is a general breakdown of the factors the models consider:Payment history: 35%Your credit history includes information about how you have repaid the credit you have already been extended on credit accounts such as credit cards, lines of credit, retail department store accounts, installment loans, auto loans, student loans, finance company accounts, home equity loans and mortgage loans for primary, secondary, vacation and investment properties. In addition to reporting the number and type of credit accounts that you’ve paid on time, this category also includes details on late or missed payments, public record items and collection information. Credit scoring models look at how late your payments were, how much was owed, and how recently and how often you missed a payment. Your credit history will also detail how many of your credit accounts are delinquent in relation to all of your accounts on file. So, if you have 10 credit accounts (known as “tradelines” in the credit industry), and you’ve had a late payment in 5 of those accounts, that ratio may impact your credit score. Your payment history also includes details on public record and collection items, including bankruptcies, foreclosures, wage attachments, liens, judgments and any delinquencies that have been reported to collection agencies. The scoring model will take all of this information into account, which is why the payment history section account may have the biggest impact in determining your credit score. Used credit vs. available credit: 30% A key part of your credit score analyzes how much of the total credit line is being used on your credit cards, as well as any other revolving lines of credit. A revolving line of credit is a type of loan that allows you to borrow, repay, and then reuse the credit line up to its available limit. Also included in this factor is the total line of credit. This is the maximum credit limit you could charge against a particular credit account, say $2,500 on a credit card. Credit scoring models take into account how much you currently owe compared to the original amount of the installment loan. How you manage monthly payments is important. Type of credit used: 15% Your credit score reflects the different types of credit accounts, or “trade lines,” you have, including revolving debt (such as credit cards) and installment loans (such as mortgages, home equity loans, auto loans, student loans and personal loans). The other key factor is how many of each type of tradeline you have. Creditors like to see that you’re able to manage multiple tradelines of different types and the credit score algorithm reflects this. New credit: 10-12% Your credit score also reflects how many new credit accounts you have opened compared with the total number of “tradelines” in your credit file. Credit score models take into account how many recent requests for credit you have initiated, as indicated by inquiries by creditors to credit reporting companies. (These inquiries are known in industry jargon as “hard pulls,” of your credit.) Your credit score does not take into account requests a creditor has made for your credit file or credit score in order to make a preapproved credit offer, or to review your account with them, nor does it take into account your own request for a copy of your credit history (known as “soft pulls” of your credit).  Your credit score will factor in the length of time since creditors made credit file inquiries. Length of credit history: 5-7% This section of your credit history details how long your credit accounts have been established. The credit score calculation includes both how long your oldest and most recent accounts have been open. In general, creditors like to see that you’ve been able to properly handle credit accounts over a period of time. Credit score models look at how long different types of accounts have been established, how recently each credit account has been used, and whether there has been a judgment or public record item listed on your credit history. Any business or person who receives a copy of your Equifax credit report will be listed under the “Inquiries” section of your Equifax credit report. If you learn that your Equifax credit report has been obtained outside of the reasons outlined in FCRA, please contact:Equifax Information Services LLC P.O. Box 105069 Atlanta, GA 30348

We sold the vehicle to [redacted] 7/7/15 and included the 1st service in our deal at no additional cost to the customer. The service was completed 8/31/15 at our dealership. Customer advised us that he took machine to another shop to complete the next service and could not verify service was...

done. We pull a buds file from the machine at every service and send this file to Cam-Am. These repairs are reflected on the factory site that are accessible to any Can-Am dealer. We have attached copies of the repair completed at our shop. If the customer has problems with making a claim on his extended warranty for a repair this should help. Please call our service department if we can help further.

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]