Power Brake Booster Exchange

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Mr*** returned core to us with a broke part (see attached photo) We have taken off the core refund for this part Mr*** not happy so we offered to take back the booster we sold to him for a full refund and return his core to him and we will pick
up frt cost We honor what you all do and will abide with your resolution Thanks

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]Complaint ID [redacted]Dear [redacted], Revdex.com Resolutions ConsultantAlthough the brake booster I returned to this company was COMPLETELY FUNCTIONAL and was only replaced due esthetics I would argue that the replacement of any plastic, rubber or electrical parts in any 50 year old car part returned as a “core” would be replaced during a thorough rebuilding process by any reputable company. A “core” by definition is a “rebuildable” part, not one that functions or looks 100% The Brake Booster Exchange Company simply uses their bogus “core” policy to inflate the actual cost of their product making it impossible to shop for the best value.   Below are definitions and examples of “Core Charges” that are standard in the automotive industry.  Definitions of “Core Charges” by National Auto Parts Stores“Taken directly from their web pages”Advance Auto Parts core charge: What is a Core Charge?A “Core Charge” is similar to the deposit you might pay for a can or bottle of soda. In many states, to promote recycling, you are charged a deposit when you purchase a can of soda and you receive your deposit back when you return the empty can. Many automotive parts have a Core Charge, or Core Price, that works the same way as a soda can deposit. Here’s how the Core Charge works:•    The part you are purchasing contains a component that is recyclable•    The Core Charge deposit is charged at the time of purchase•    When the recyclable component from your old part is returned to us, the charge is refunded to youAutoZone Auto Parts core charge: What is a core?When a vehicle is repaired, the old or failed part that was replaced is called a core.These cores are then remanufactured (recycled) by companies to original equipment specifications. Remanufacturing is the process of taking used parts, completely disassembling and thoroughly cleaning them, replacing the faulty and/or worn components with original quality components, and restoring them to their original function. The testing and procedures are the same as the original equipment manufacturers.How do I get the core deposit back?     Simply bring the core back to any AutoZone store along with your receipt and your core refund will be issued!Internet definition with examples:*Core: A rebuildable auto part used as a partial trade in for a new or rebuilt part.
If you've ever purchased an auto part, you've probably heard of a core charge, core return, core deposits -- all sorts of things that relate to a core. But what's a core anyway? We're talking about car parts here, not produce, right?
If you buy brake pads or spark plugs at the auto parts store, they don't talk about cores. That's because a core is a rebuildable part. Lots of components you replace on your car or truck have either been rebuilt already, or they can be.
A starter is the perfect example of a rebuildable part that you would have to pay a core deposit on. A starter is an electrical component, and electrical parts tend to wear out. One reason is the fact that they usually involve movement, and anything that moves a lot will eventually wear itself out. The second reason is that the electrical contacts inside a starter, while pretty tough, are actually sensitive to heat.Simply put core charges are part of the automotive industry and anybody who has purchased any large car parts knows how it works, you buy a part and your charged for the “core”, you return the core and deposit is credited to your account, nothing new here.  Power Brake Booster Exchange Inc. - Core Policy taken directly from their webpage:Core Policy$25-100 Standard core charge$100 - $500 Rare core charge30 Days to return cores; otherwise 1/2 creditFull credit given on rebuildable core; otherwise 1/2 credit "Full Credit given on rebuildable cores" - Is Power Brake Booster Exchange saying my core is not rebuildable because of the broken plastic part in their picture??  Its ashamed that there is unscrupulous company’s like this one out there taking advantage of consumers anyway they can.Thank you,**

Dear [redacted],
Thanks for your helping to resolve this customer complaint.  We disagree with Mr. [redacted] claims.  The evidence of the broken part speaks for itself.  Out of respect for Mr. [redacted] and customers in general, we have issued a $30.00 credit to Mr. [redacted] credit card.  
We wish Mr. [redacted] enjoyable and safe driving.  Again thanks for your help.