Good afternoon!Thanks for reaching out to us by email. I don't recall receiving a letter but since we moved over shop three months ago we've had issues with our mail. Nonetheless I'm hoping I can respond and resolve this now.I'm very sorry that this customer had this experience with us. We do have...
our store policies posted in our store in addition to it being on our customer receipts that clearly state sales are final on all needles. I'm attaching a photo of a receipt for you to review. Our policies exist so that we can ensure the integrity of our products. If we except returns on certain items then we cannot ensure that the product is in good condition when trying to resell to another customer. We also recommend that before a customer purchases a needle set that can go upwards in cost from $86 to $300 we recommend they try one needle first to see how they like it. I will be more than happy to give the customer a refund if they are willing to come to our shop with the receipt. I will direct my colleagues to do so in the instance that I am not available. Hopefully this resolution will be satisfactory please let me know thank you very much.
Good afternoon!Thanks for reaching out to us by email. I don't recall receiving a letter but since we moved over shop three months ago we've had issues with our mail. Nonetheless I'm hoping I can respond and resolve this now.I'm very sorry that this customer had this experience with us. We do have...
our store policies posted in our store in addition to it being on our customer receipts that clearly state sales are final on all needles. I'm attaching a photo of a receipt for you to review. Our policies exist so that we can ensure the integrity of our products. If we except returns on certain items then we cannot ensure that the product is in good condition when trying to resell to another customer. We also recommend that before a customer purchases a needle set that can go upwards in cost from $86 to $300 we recommend they try one needle first to see how they like it. I will be more than happy to give the customer a refund if they are willing to come to our shop with the receipt. I will direct my colleagues to do so in the instance that I am not available. Hopefully this resolution will be satisfactory please let me know thank you very much.