Power Brake & Spring

I called T&T to come check for water damage after my dirty arm line brokeThey came out quickly that same day and after about minutes, they said that they detected water and that I was going to need to enlist my insurance company and file a claimNo other estimates, or description of what needed to happen was given at that timeThey said, give us $( same as your deductible) and we will get to workI complied, as the thought of potential mold growing in the walls made me very nervous with dogs and children in the houseThe repair unfortunately coincided with some major rainstorms we had just had and they were booked up dealing with other more "important" jobsWhen they repair men came out they disconnected the sink and dishwasher and moved the cabinets back from the wallThe water damage was minimal but needed to be dried outThey left their drying equipment and said they would be back the next dayThe next day they didn't have time to check on the drying and would be out the following dayThey showed up and took equipment and leftI asked when someone would be out to put everything back in place and no one could answerI was finally able to get someone to come back a couple of days later to hook sink and dishwasher back upThe were obviously very rushed and didn't appear to know what they were doingThe dishwasher didn't work and the cabinets were not level or in the right placeI had to get different contractors to fix what they had done, including a repair man for the dishwasher which they reimbursed me forI received a bill for $that seemed to be egregious given the actual time they spent and the quality of work providedNot to mention they charged me for extra drying time even though that was due to their overbooked scheduleI received the invoice and paid it within a week of getting itI voiced my concerns in an email and instead of a representative from the company getting back to me to address my concerns they threaten me with legal action and interest if the invoice isn't paid(mind you it's been a week since I received the invoice and it's not even due yet as I write this review)No where at any time in my email to them did I say I was withholding payment, I simply wanted to talk with someone regarding the serviceMy conclusion is that this company has terrible business practices and once an insurance company is involved they over bill because they know the insurance company will pay itAt no time did anyone try to contact me to resolveInstead I get threatened with legal action?? Horrible customer service, unethical business practices

From the inquiry up to the installation, I found out that this company is very-well knowledgeable and customer friendly

I called T&T to come check for water damage after my dirty arm line broke. They came out quickly that same day and after about 5 minutes, they said that they detected water and that I was going to need to enlist my insurance company and file a claim. No other estimates, or description of what needed to happen was given at that time. They said, give us $1000 ( same as your deductible) and we will get to work. I complied, as the thought of potential mold growing in the walls made me very nervous with dogs and children in the house. The repair unfortunately coincided with some major rainstorms we had just had and they were booked up dealing with other more "important" jobs. When they repair men came out they disconnected the sink and dishwasher and moved the cabinets back from the wall. The water damage was minimal but needed to be dried out. They left their drying equipment and said they would be back the next day. The next day they didn't have time to check on the drying and would be out the following day. They showed up and took equipment and left. I asked when someone would be out to put everything back in place and no one could answer. I was finally able to get someone to come back a couple of days later to hook sink and dishwasher back up. The were obviously very rushed and didn't appear to know what they were doing. The dishwasher didn't work and the cabinets were not level or in the right place. I had to get different contractors to fix what they had done, including a repair man for the dishwasher which they reimbursed me for. I received a bill for $1539 that seemed to be egregious given the actual time they spent and the quality of work provided. Not to mention they charged me for extra drying time even though that was due to their overbooked schedule. I received the invoice and paid it within a week of getting it. I voiced my concerns in an email and instead of a representative from the company getting back to me to address my concerns they threaten me with legal action and interest if the invoice isn't paid. (mind you it's been a week since I received the invoice and it's not even due yet as I write this review). No where at any time in my email to them did I say I was withholding payment, I simply wanted to talk with someone regarding the service. My conclusion is that this company has terrible business practices and once an insurance company is involved they over bill because they know the insurance company will pay it. At no time did anyone try to contact me to resolve. Instead I get threatened with legal action?? Horrible customer service, unethical business practices.