To whom it may concern;Ms [redacted] and her boyfriend authorized motor tear down after a representative from their warranty company inspected the vehicle for a minor engine noise Once the motor was disassembled the warranty company again inspected the disassembled motor for internal failure Unfortunately no cause of failure was discovered, and the extended warranty company declined the claimThe noise the motor makes is inherent to the vehicleAs a good will gesture to Ms [redacted] we have waived the rental car charges in the amount of $and have established a payment plan to cover re-assembly of the motor and get the vehicle back it Ms [redacted] The vehicle has been reassembled, inspected, and redelivered to the customer and we are confident that we have done everything in our power to satisfy Ms [redacted] and cover our obligation under her no-charge Certified Pre-Owned warrantyHowever, Ms [redacted] is welcome to take her vehicle to ANY other Hyundai dealer under her warranty policy if she feels there is still an issue with her vehicle..SincerelyEd S [redacted] IIIGeneral Manager
update: Yes my car is still under warranty, but they told me that I was misinformed about what type of extended warranty I boughtThey told me that I bought drive tran and not bumper to bumper.I asked for a warranty that included everything but again was misled Also, monday, 6/19/2017, another problem with the vehicle, the water pump went and the serpetine beltThe water pump is covered under warranty that I bought but the belt is not, however I am having a hard time getting approval for the water pumpI bought the extended warranty through ed s***, but they said that they only collect the money but they buy the warranties elsewhereThey gave me to different people yesterday before I could even get a number to the warranty company itself, AULAUL informed me that ed s [redacted] has not sent them the proper paper work, ed s [redacted] says they did, so its another waiting game for meI do not know if they will cover my water pump or not, or if its more money out of pocketThe manager stated that if they get approval then I would just have to pay for the belt and the deductibleI have never had this many issues with any company before, I have left messages with the owner and manager chad who have not returned my callsWhen I tried to speak to the other owner of the other store I was told he was out of the countryI had multiple issues with this car and alot a bad accident due to failure of the vehicleI always have to pay out of pocket because they say the warranty dont cover thatbut this time I read the contract and saw that the water pump was covered but I have been waiting days now for an answerIt should be easy, its in my contract that its covered, so they should cover itBut instead AUL is having us jump through hoopsThe manager at ed s [redacted] in warren pennsylavnia has been the ONLY helpful personThe jamestown ny store just transfers me, or takes a message, or keeps telling me they cant help meSo again, its sad that a company treats the clients so poorly but once they make that sale, its like they dont care about you or your safety anymoreagain, THE ONY PERSON who has helped me and been decent in thos whole situation is mike who isnt even from the store I bought it fromHe is from another store but atleast he has tried to help me the best he can but now its another waiting game from the warranty company, AUL
To whom it may concern;Please find the attached documentation regarding [redacted] *** purchase of a Dodge Nitro with 84,miles on 2/8/ I have reviewed the file and our paperwork is in order Please note that this case should be closed for the following reasons:-The vehicle was purchased pre-owned from us almost 1/years ago It had a NYS Lemon Law warranty and [redacted] purchased an AUL extended service plan, attached.- Other than maintenance, the vehicle has only been to our facilities three times for service indicated by the customers complaints Repair orders are attached.-On the first service appointment on 06/02/16, with 95,747, the technician rode with the customer for miles and could not duplicate the complaint No lights appeared, shifted correctly, etc See attached.-On 06/14/16, with 96,miles, the vehicle returned to our store for an overheating problem We sublet the vehicle to our Dodge store in Warren, PA as they are equipped to work on the Dodge product lineThe cooling fans were not running at that time and the fan and connector were replaced These items were not covered under the AUL power train warranty, however Ed S [redacted] Ford Lincoln covered ***'s Diagnosis fee of $in the spirit of goodwill.-A year later, on 06/19/17, the vehicle again exhibited the "lightning bolt" on the dash, which is a check engine light At this time the vehicle had 103,miles The water pump was leaking as can happen with high mileage vehicles The AUL Service Contract covered this unrelated repair and [redacted] was only responsible for her deductible and additional service completed at that time.At this time, all of the repairs that we have been contractually obligated to perform have been completed including goodwill adjustments Jayson A***, Used Vehicle Manager, has even offered to trade [redacted] out of this vehicle and into something with lower miles We are not able to offer a refund on a vehicle that has been driven for 1/years and 20,miles However, we are willing to work with [redacted] on a fair trade into something more reliable.Sincerely, Ed S [redacted] III [redacted]
To whom it may concern;After reviewing the [redacted] complaint, We have determined that the engine replacement and the catalytic converter replacement were in no way relatedThe engine replacement was deemed necessary by Kia due to a noise, not due to running rich or any other abnormality that would cause the converters to fail The vehicle in question had 112,miles and catalytic converters by design take quite a while to fail, making these repairs unfortunate, but unrelated In discussing the complaint with my Service Manager, I am told that the [redacted] have picked up their vehicle and paid the invoice Unfortunately, Kia Motor America and Kia of Jamestown cannot assist in covering this repair.Best regards,Kia of Jamestown
Hello, we have sent a check overnight to cover the customers additional expenses Thank you for the notification!
To whom it may concern;Ms [redacted] and her boyfriend authorized motor tear down after a representative from their warranty company inspected the vehicle for a minor engine noise Once the motor was disassembled the warranty company again inspected the disassembled motor for internal failure Unfortunately no cause of failure was discovered, and the extended warranty company declined the claimThe noise the motor makes is inherent to the vehicleAs a good will gesture to Ms [redacted] we have waived the rental car charges in the amount of $and have established a payment plan to cover re-assembly of the motor and get the vehicle back it Ms [redacted] The vehicle has been reassembled, inspected, and redelivered to the customer and we are confident that we have done everything in our power to satisfy Ms [redacted] and cover our obligation under her no-charge Certified Pre-Owned warrantyHowever, Ms [redacted] is welcome to take her vehicle to ANY other Hyundai dealer under her warranty policy if she feels there is still an issue with her vehicle..SincerelyEd S [redacted] IIIGeneral Manager
update: Yes my car is still under warranty, but they told me that I was misinformed about what type of extended warranty I boughtThey told me that I bought drive tran and not bumper to bumper.I asked for a warranty that included everything but again was misled Also, monday, 6/19/2017, another problem with the vehicle, the water pump went and the serpetine beltThe water pump is covered under warranty that I bought but the belt is not, however I am having a hard time getting approval for the water pumpI bought the extended warranty through ed s***, but they said that they only collect the money but they buy the warranties elsewhereThey gave me to different people yesterday before I could even get a number to the warranty company itself, AULAUL informed me that ed s [redacted] has not sent them the proper paper work, ed s [redacted] says they did, so its another waiting game for meI do not know if they will cover my water pump or not, or if its more money out of pocketThe manager stated that if they get approval then I would just have to pay for the belt and the deductibleI have never had this many issues with any company before, I have left messages with the owner and manager chad who have not returned my callsWhen I tried to speak to the other owner of the other store I was told he was out of the countryI had multiple issues with this car and alot a bad accident due to failure of the vehicleI always have to pay out of pocket because they say the warranty dont cover thatbut this time I read the contract and saw that the water pump was covered but I have been waiting days now for an answerIt should be easy, its in my contract that its covered, so they should cover itBut instead AUL is having us jump through hoopsThe manager at ed s [redacted] in warren pennsylavnia has been the ONLY helpful personThe jamestown ny store just transfers me, or takes a message, or keeps telling me they cant help meSo again, its sad that a company treats the clients so poorly but once they make that sale, its like they dont care about you or your safety anymoreagain, THE ONY PERSON who has helped me and been decent in thos whole situation is mike who isnt even from the store I bought it fromHe is from another store but atleast he has tried to help me the best he can but now its another waiting game from the warranty company, AUL
To whom it may concern;Please find the attached documentation regarding [redacted] *** purchase of a Dodge Nitro with 84,miles on 2/8/ I have reviewed the file and our paperwork is in order Please note that this case should be closed for the following reasons:-The vehicle was purchased pre-owned from us almost 1/years ago It had a NYS Lemon Law warranty and [redacted] purchased an AUL extended service plan, attached.- Other than maintenance, the vehicle has only been to our facilities three times for service indicated by the customers complaints Repair orders are attached.-On the first service appointment on 06/02/16, with 95,747, the technician rode with the customer for miles and could not duplicate the complaint No lights appeared, shifted correctly, etc See attached.-On 06/14/16, with 96,miles, the vehicle returned to our store for an overheating problem We sublet the vehicle to our Dodge store in Warren, PA as they are equipped to work on the Dodge product lineThe cooling fans were not running at that time and the fan and connector were replaced These items were not covered under the AUL power train warranty, however Ed S [redacted] Ford Lincoln covered ***'s Diagnosis fee of $in the spirit of goodwill.-A year later, on 06/19/17, the vehicle again exhibited the "lightning bolt" on the dash, which is a check engine light At this time the vehicle had 103,miles The water pump was leaking as can happen with high mileage vehicles The AUL Service Contract covered this unrelated repair and [redacted] was only responsible for her deductible and additional service completed at that time.At this time, all of the repairs that we have been contractually obligated to perform have been completed including goodwill adjustments Jayson A***, Used Vehicle Manager, has even offered to trade [redacted] out of this vehicle and into something with lower miles We are not able to offer a refund on a vehicle that has been driven for 1/years and 20,miles However, we are willing to work with [redacted] on a fair trade into something more reliable.Sincerely, Ed S [redacted] III [redacted]
To whom it may concern;After reviewing the [redacted] complaint, We have determined that the engine replacement and the catalytic converter replacement were in no way relatedThe engine replacement was deemed necessary by Kia due to a noise, not due to running rich or any other abnormality that would cause the converters to fail The vehicle in question had 112,miles and catalytic converters by design take quite a while to fail, making these repairs unfortunate, but unrelated In discussing the complaint with my Service Manager, I am told that the [redacted] have picked up their vehicle and paid the invoice Unfortunately, Kia Motor America and Kia of Jamestown cannot assist in covering this repair.Best regards,Kia of Jamestown