Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meThank you [redacted] ***
I have reviewed this account and what I see is that Ms [redacted] took out a loan of $on 6/25/ Six days later, she increased that loan to $with a due date clearly stated on Promissory Note of 7/31/ The fees associated with this loan were $401.60, which made her total balance due of $ When an account comes due, the client has three options Pay the full balance ($1061.60) Renew for another term by paying just the finance charge ($401.60) Make a partial payment by paying the finance charge ($401.60) PLUS a portion of the outstanding principal On 7/30/2015, Ms [redacted] contacted our office and said she could not pay the minimum payment of $on the due date as she had agreed to when she took out the loan She agreed to pay $on 7/and promised to pay half of the balance on 8/and the remaining balance on 8/ At this point, the payment of $was processed and the account was renewed for another term By renewing for another term, the account incurred another finance charge of $ This brought the total balance to $ ($-$+$401.64) Client called our office on 8/and said they would NOT be able to pay half of the balance on 8/as previously promised But they could pay it on 8/ We agreed to break the balance up in to three payments of $ Mr and Ms [redacted] did not understand the additional finance charge that was added for the additional time they were taking to make payment, so our representatives attempted to explain this balance MR [redacted] got very upset, and the representative offered to transfer him to her manager to try work something out with them, but he said that he did not want to speak to anyone else at the momentWe next spoke to MR [redacted] on 8/17, when he called in to pay $ The representative explained that she would need at least the $of the agreed upon $453.75, and that $was too small of a payment on his balance Our Resolutions Department Manager followed up with MS [redacted] via email, asking her to contact the office, to discuss her account, instead of her husband During the email exchange that Ms [redacted] attached to her complaint, you can see that Ms [redacted] again explained the balance due on the account, and she further offered to waive $ and settle the account for $930.60, if that was paid by 8/28/ We furthered offered her a second option that would have allowed her to stretch the full balance of $out over four monthly payments, if that would work better for herWe reached out to her again on 8/27, via text, asking her to call our office to discuss her payment She replied saying "I'm not contacting your office because I ALREADY did contact your office and you wouldn't work with me." As you can see, this is untrue, as we offered arrangements Ms [redacted] seems to be unhappy because we were unable to approve her proposed payment plan of bi-weekly payments of $to settle an account that was due on 7/31/and she had agreed to pay in full by 8/18/A payment was processed on this account on 9/2/for $265.31, leaving a balance of $($-$+$-$265.31) In an effort to compromise with Ms [redacted] , we are happy to settle this account for the $principle and waive off the remaining finance charges and late fees At this point her account has been referred out to a collection agency So, in order to honor this settlement, Ms [redacted] will need to contact our office directly with her payment of $I hope this is acceptable to Ms [redacted] , as she did take out this loan three months ago, and was able to enjoy her vacation as a result of quickly getting the money she wanted
I have reviewed this account and it appears that [redacted] payment was processed for the incorrect amount I have voided the credit card charge and, for her inconvenience, I have waived her finance charge that was due todayThank you! Power Finance Texas
Customer Service is a top priority at Power Finance TexasWhen Mr *** took out his loan, the customer portal clearly displayed that the funds would be available in his bank account the following morning, as they were being transferred to him via ACH This is exactly what
happened, so I am unsure why he is claiming that they were not deposited in a timely manner
When Mr *** signed his contracts, he agreed to repay the loan and finance charges When the account came due, we even gave him additional time to make his payment, when he requested it When we did process his payment(s), we did so using the check card that he had signed an authorization for us to use So, again, I am unclear where his dissatisfaction comes in
Sincerely,
Power Finance Texas
The duplicate payment was a computer glitch, and the $was refunded on 12/26/ ** *** should have received email notification of this refundCustomer service is our top priority Any time an error occurs, we do everything we can to resolve it immediately, as we
did hereSincerely,
Lorri D***
Power Finance Texas
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
Customer satisfaction is a top priority at [redacted] We have spoken with [redacted] and addressed any misunderstandings about the terms of his loan. We have also come to amicable settlement on his account.
We are glad that we have been able to satisfy another...
I have reviewed this account and it appears that [redacted] payment was processed for the incorrect amount. I have voided the credit card charge and, for her inconvenience, I have waived her finance charge that was due today.
Thank you!
Power Finance...
I have reviewed this account and what I see is that Ms [redacted] took out a loan of $250.00 on 6/25/2015. Six days later, she increased that loan to $660.00 with a due date clearly stated on Promissory Note of 7/31/2015. The fees associated with this loan were $401.60, which made her...
total balance due of $1061.60. When an account comes due, the client has three options...1. Pay the full balance ($1061.60)
2. Renew for another term by paying just the finance charge ($401.60)
3. Make a partial payment by paying the finance charge ($401.60) PLUS a portion of the outstanding principal
On 7/30/2015, Ms [redacted] contacted our office and said she could not pay the minimum payment of $401.60 on the due date as she had agreed to when she took out the loan. She agreed to pay $101.00 on 7/31 and promised to pay half of the balance on 8/15 and the remaining balance on 8/18. At this point, the payment of $101.00 was processed and the account was renewed for another term.
By renewing for another term, the account incurred another finance charge of $401.64. This brought the total balance to $1361.24 ($1061.60 -$101.00 +$401.64). Client called our office on 8/12 and said they would NOT be able to pay half of the balance on 8/15 as previously promised. But they could pay it on 8/18. We agreed to break the balance up in to three payments of $453.75. Mr and Ms [redacted] did not understand the additional finance charge that was added for the additional time they were taking to make payment, so our representatives attempted to explain this balance. MR [redacted] got very upset, and the representative offered to transfer him to her manager to try work something out with them, but he said that he did not want to speak to anyone else at the moment.
We next spoke to MR [redacted] on 8/17, when he called in to pay $50.00. The representative explained that she would need at least the $401 of the agreed upon $453.75, and that $50.00 was too small of a payment on his balance. Our Resolutions Department Manager followed up with MS [redacted] via email, asking her to contact the office, to discuss her account, instead of her husband. During the email exchange that Ms [redacted] attached to her complaint, you can see that Ms [redacted] again explained the balance due on the account, and she further offered to waive $431.64 and settle the account for $930.60, if that was paid by 8/28/2015. We furthered offered her a second option that would have allowed her to stretch the full balance of $1361.24 out over four monthly payments, if that would work better for her.
We reached out to her again on 8/27, via text, asking her to call our office to discuss her payment. She replied saying "I'm not contacting your office because I ALREADY did contact your office and you wouldn't work with me." As you can see, this is untrue, as we offered arrangements. Ms [redacted] seems to be unhappy because we were unable to approve her proposed payment plan of bi-weekly payments of $50.00 to settle an account that was due on 7/31/2015 and she had agreed to pay in full by 8/18/2015.
A payment was processed on this account on 9/2/2015 for $265.31, leaving a balance of $1096.53 ($1061.60 -$101.00 +$401.64 -$265.31). In an effort to compromise with Ms [redacted], we are happy to settle this account for the $660.00 principle and waive off the remaining finance charges and late fees. At this point her account has been referred out to a collection agency. So, in order to honor this settlement, Ms [redacted] will need to contact our office directly with her payment of $660.00.
I hope this is acceptable to Ms [redacted], as she did take out this loan three months ago, and was able to enjoy her vacation as a result of quickly getting the money she wanted.
Customer satisfaction is a top priority at [redacted]. This is why we have been working with Ms [redacted] on a payment plan since Sept 1, when she reached out to us and requested it. We are happy to accept the proposed settlement of $246.52, to clear the account. We have...
been trying to reach Ms [redacted] directly since receiving this complaint on Dec 31, to let her know, but unfortunately, she has not returned our calls.
Sincerely,
[redacted]
Chief Operations Officer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Thank you.
[redacted]
We are very disappointed that Mr [redacted] was unhappy with his experience with Power Finance. We go to great lengths to make sure our customers are fully aware of all fees involved with our program. Our office prominently displays posters and...
state mandated disclosures about Payday Loans. When Mr [redacted] initiated his loan, on May 5, he was thoroughly explained our fees and processes. He was given copies of all contracts and disclosures. The disclosures also included a three day cancellation period, if he changed his mind and decided that he wanted to cancel the contracts. When his loan came due, we attempted to call him, we also sent him a text message and e-mail, both stating that he was scheduled for a payment of his Finance Charge only. The messages requested that he contact us if he wanted to make any changes to that scheduled payment. Once the payment was processed, he was sent another email acknowledging that his Finance Charged had been paid and that nothing had been applied to his principal. The email specified that if he did, in fact, want to pay any additional amount, he had 3 days to contact us and make that payment toward his principal without any additional fees being charged.
This same procedure was followed for each of the four times that his Finance Charge was processed. Each time, he received a telephone call, a payment reminder email, a text reminder, and another email to acknowledge the payment, how it was applied, and the remaining balance. Mr [redacted] did not choose to contact us until June 30, after his loan had been renewed four times. By the time he called us, we had reached out to him 4 times via phone, 4 times via text, and 8 times via e-mail, to make sure he was in complete understanding of what was happening with his account and how his payments were being applied.
When he did finally call us, we happily accepted his payment of $300 to settle the principal balance on his account.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meThank you [redacted] ***
I have reviewed this account and what I see is that Ms [redacted] took out a loan of $on 6/25/ Six days later, she increased that loan to $with a due date clearly stated on Promissory Note of 7/31/ The fees associated with this loan were $401.60, which made her total balance due of $ When an account comes due, the client has three options Pay the full balance ($1061.60) Renew for another term by paying just the finance charge ($401.60) Make a partial payment by paying the finance charge ($401.60) PLUS a portion of the outstanding principal On 7/30/2015, Ms [redacted] contacted our office and said she could not pay the minimum payment of $on the due date as she had agreed to when she took out the loan She agreed to pay $on 7/and promised to pay half of the balance on 8/and the remaining balance on 8/ At this point, the payment of $was processed and the account was renewed for another term By renewing for another term, the account incurred another finance charge of $ This brought the total balance to $ ($-$+$401.64) Client called our office on 8/and said they would NOT be able to pay half of the balance on 8/as previously promised But they could pay it on 8/ We agreed to break the balance up in to three payments of $ Mr and Ms [redacted] did not understand the additional finance charge that was added for the additional time they were taking to make payment, so our representatives attempted to explain this balance MR [redacted] got very upset, and the representative offered to transfer him to her manager to try work something out with them, but he said that he did not want to speak to anyone else at the momentWe next spoke to MR [redacted] on 8/17, when he called in to pay $ The representative explained that she would need at least the $of the agreed upon $453.75, and that $was too small of a payment on his balance Our Resolutions Department Manager followed up with MS [redacted] via email, asking her to contact the office, to discuss her account, instead of her husband During the email exchange that Ms [redacted] attached to her complaint, you can see that Ms [redacted] again explained the balance due on the account, and she further offered to waive $ and settle the account for $930.60, if that was paid by 8/28/ We furthered offered her a second option that would have allowed her to stretch the full balance of $out over four monthly payments, if that would work better for herWe reached out to her again on 8/27, via text, asking her to call our office to discuss her payment She replied saying "I'm not contacting your office because I ALREADY did contact your office and you wouldn't work with me." As you can see, this is untrue, as we offered arrangements Ms [redacted] seems to be unhappy because we were unable to approve her proposed payment plan of bi-weekly payments of $to settle an account that was due on 7/31/and she had agreed to pay in full by 8/18/A payment was processed on this account on 9/2/for $265.31, leaving a balance of $($-$+$-$265.31) In an effort to compromise with Ms [redacted] , we are happy to settle this account for the $principle and waive off the remaining finance charges and late fees At this point her account has been referred out to a collection agency So, in order to honor this settlement, Ms [redacted] will need to contact our office directly with her payment of $I hope this is acceptable to Ms [redacted] , as she did take out this loan three months ago, and was able to enjoy her vacation as a result of quickly getting the money she wanted
I have reviewed this account and it appears that [redacted] payment was processed for the incorrect amount I have voided the credit card charge and, for her inconvenience, I have waived her finance charge that was due todayThank you! Power Finance Texas
Customer Service is a top priority at Power Finance TexasWhen Mr *** took out his loan, the customer portal clearly displayed that the funds would be available in his bank account the following morning, as they were being transferred to him via ACH This is exactly what
happened, so I am unsure why he is claiming that they were not deposited in a timely manner
When Mr *** signed his contracts, he agreed to repay the loan and finance charges When the account came due, we even gave him additional time to make his payment, when he requested it When we did process his payment(s), we did so using the check card that he had signed an authorization for us to use So, again, I am unclear where his dissatisfaction comes in
Sincerely,
Power Finance Texas
The duplicate payment was a computer glitch, and the $was refunded on 12/26/ ** *** should have received email notification of this refundCustomer service is our top priority Any time an error occurs, we do everything we can to resolve it immediately, as we
did hereSincerely,
Lorri D***
Power Finance Texas
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
Customer satisfaction is a top priority at [redacted] We have spoken with [redacted] and addressed any misunderstandings about the terms of his loan. We have also come to amicable settlement on his account.
We are glad that we have been able to satisfy another...
valuable customer.
Thank you,
Lorri D[redacted]
I have reviewed this account and it appears that [redacted] payment was processed for the incorrect amount. I have voided the credit card charge and, for her inconvenience, I have waived her finance charge that was due today.
Thank you!
Power Finance...
Texas
We have spoken to Mr [redacted] and resolved his issues. As he requested, we have refunded the $600.00 and made arrangements for him to repay it.
I have reviewed this account and what I see is that Ms [redacted] took out a loan of $250.00 on 6/25/2015. Six days later, she increased that loan to $660.00 with a due date clearly stated on Promissory Note of 7/31/2015. The fees associated with this loan were $401.60, which made her...
total balance due of $1061.60. When an account comes due, the client has three options...1. Pay the full balance ($1061.60)
2. Renew for another term by paying just the finance charge ($401.60)
3. Make a partial payment by paying the finance charge ($401.60) PLUS a portion of the outstanding principal
On 7/30/2015, Ms [redacted] contacted our office and said she could not pay the minimum payment of $401.60 on the due date as she had agreed to when she took out the loan. She agreed to pay $101.00 on 7/31 and promised to pay half of the balance on 8/15 and the remaining balance on 8/18. At this point, the payment of $101.00 was processed and the account was renewed for another term.
By renewing for another term, the account incurred another finance charge of $401.64. This brought the total balance to $1361.24 ($1061.60 -$101.00 +$401.64). Client called our office on 8/12 and said they would NOT be able to pay half of the balance on 8/15 as previously promised. But they could pay it on 8/18. We agreed to break the balance up in to three payments of $453.75. Mr and Ms [redacted] did not understand the additional finance charge that was added for the additional time they were taking to make payment, so our representatives attempted to explain this balance. MR [redacted] got very upset, and the representative offered to transfer him to her manager to try work something out with them, but he said that he did not want to speak to anyone else at the moment.
We next spoke to MR [redacted] on 8/17, when he called in to pay $50.00. The representative explained that she would need at least the $401 of the agreed upon $453.75, and that $50.00 was too small of a payment on his balance. Our Resolutions Department Manager followed up with MS [redacted] via email, asking her to contact the office, to discuss her account, instead of her husband. During the email exchange that Ms [redacted] attached to her complaint, you can see that Ms [redacted] again explained the balance due on the account, and she further offered to waive $431.64 and settle the account for $930.60, if that was paid by 8/28/2015. We furthered offered her a second option that would have allowed her to stretch the full balance of $1361.24 out over four monthly payments, if that would work better for her.
We reached out to her again on 8/27, via text, asking her to call our office to discuss her payment. She replied saying "I'm not contacting your office because I ALREADY did contact your office and you wouldn't work with me." As you can see, this is untrue, as we offered arrangements. Ms [redacted] seems to be unhappy because we were unable to approve her proposed payment plan of bi-weekly payments of $50.00 to settle an account that was due on 7/31/2015 and she had agreed to pay in full by 8/18/2015.
A payment was processed on this account on 9/2/2015 for $265.31, leaving a balance of $1096.53 ($1061.60 -$101.00 +$401.64 -$265.31). In an effort to compromise with Ms [redacted], we are happy to settle this account for the $660.00 principle and waive off the remaining finance charges and late fees. At this point her account has been referred out to a collection agency. So, in order to honor this settlement, Ms [redacted] will need to contact our office directly with her payment of $660.00.
I hope this is acceptable to Ms [redacted], as she did take out this loan three months ago, and was able to enjoy her vacation as a result of quickly getting the money she wanted.
Customer satisfaction is a top priority at [redacted]. This is why we have been working with Ms [redacted] on a payment plan since Sept 1, when she reached out to us and requested it. We are happy to accept the proposed settlement of $246.52, to clear the account. We have...
been trying to reach Ms [redacted] directly since receiving this complaint on Dec 31, to let her know, but unfortunately, she has not returned our calls.
Sincerely,
[redacted]
Chief Operations Officer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Thank you.
[redacted]
To whom it may concern:
We are very disappointed that Mr [redacted] was unhappy with his experience with Power Finance. We go to great lengths to make sure our customers are fully aware of all fees involved with our program. Our office prominently displays posters and...
state mandated disclosures about Payday Loans. When Mr [redacted] initiated his loan, on May 5, he was thoroughly explained our fees and processes. He was given copies of all contracts and disclosures. The disclosures also included a three day cancellation period, if he changed his mind and decided that he wanted to cancel the contracts. When his loan came due, we attempted to call him, we also sent him a text message and e-mail, both stating that he was scheduled for a payment of his Finance Charge only. The messages requested that he contact us if he wanted to make any changes to that scheduled payment. Once the payment was processed, he was sent another email acknowledging that his Finance Charged had been paid and that nothing had been applied to his principal. The email specified that if he did, in fact, want to pay any additional amount, he had 3 days to contact us and make that payment toward his principal without any additional fees being charged.
This same procedure was followed for each of the four times that his Finance Charge was processed. Each time, he received a telephone call, a payment reminder email, a text reminder, and another email to acknowledge the payment, how it was applied, and the remaining balance. Mr [redacted] did not choose to contact us until June 30, after his loan had been renewed four times. By the time he called us, we had reached out to him 4 times via phone, 4 times via text, and 8 times via e-mail, to make sure he was in complete understanding of what was happening with his account and how his payments were being applied.
When he did finally call us, we happily accepted his payment of $300 to settle the principal balance on his account.
Sincerely,
[redacted]
Chief Operations Officer