[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I have worked things out with the company in question and we can now close this case
Customer satisfaction is a top priority at [redacted] We have spoken with [redacted] and addressed any misunderstandings about the terms of his loan We have also come to amicable settlement on his account We are glad that we have been able to satisfy another valuable customer Thank you, Lorri D***
In reviewing Mr Gonzalez's account, it appears that his payment for 11/18/was attempted on the wrong bank account After the payment declined, we attempted to contact Mr Gonzalez by phone call and text messages When he did not respond to us for three weeks, his account was referred to a collection agency Per Mr Gonzalez's request, we have now recalled his account from the collection agency, and we are again happy to work out payment arrangements through our offices
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me
Customer satisfaction is a top priority at [redacted] *** This is why we have been working with Ms [redacted] on a payment plan since Sept 1, when she reached out to us and requested it We are happy to accept the proposed settlement of $246.52, to clear the account We have been trying to reach Ms [redacted] directly since receiving this complaint on Dec 31, to let her know, but unfortunately, she has not returned our calls Sincerely, [redacted] Chief Operations Officer
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me
I have reviewed this account and what I see is that Ms *** took out a loan of $on 6/25/ Six days later, she increased that loan to $with a due date clearly stated on Promissory Note of 7/31/ The fees associated with this loan were $401.60, which made her
total balance due of $ When an account comes due, the client has three options Pay the full balance ($1061.60) Renew for another term by paying just the finance charge ($401.60) Make a partial payment by paying the finance charge ($401.60) PLUS a portion of the outstanding principalOn 7/30/2015, Ms *** contacted our office and said she could not pay the minimum payment of $on the due date as she had agreed to when she took out the loan She agreed to pay $on 7/and promised to pay half of the balance on 8/and the remaining balance on 8/ At this point, the payment of $was processed and the account was renewed for another term. By renewing for another term, the account incurred another finance charge of $ This brought the total balance to $ ($-$+$401.64) Client called our office on 8/and said they would NOT be able to pay half of the balance on 8/as previously promised But they could pay it on 8/ We agreed to break the balance up in to three payments of $ Mr and Ms *** did not understand the additional finance charge that was added for the additional time they were taking to make payment, so our representatives attempted to explain this balance MR *** got very upset, and the representative offered to transfer him to her manager to try work something out with them, but he said that he did not want to speak to anyone else at the moment.We next spoke to MR *** on 8/17, when he called in to pay $ The representative explained that she would need at least the $of the agreed upon $453.75, and that $was too small of a payment on his balance Our Resolutions Department Manager followed up with MS *** via email, asking her to contact the office, to discuss her account, instead of her husband During the email exchange that Ms *** attached to her complaint, you can see that Ms *** again explained the balance due on the account, and she further offered to waive $ and settle the account for $930.60, if that was paid by 8/28/ We furthered offered her a second option that would have allowed her to stretch the full balance of $out over four monthly payments, if that would work better for her.We reached out to her again on 8/27, via text, asking her to call our office to discuss her payment She replied saying "I'm not contacting your office because I ALREADY did contact your office and you wouldn't work with me." As you can see, this is untrue, as we offered arrangements Ms *** seems to be unhappy because we were unable to approve her proposed payment plan of bi-weekly payments of $to settle an account that was due on 7/31/and she had agreed to pay in full by 8/18/2015.A payment was processed on this account on 9/2/for $265.31, leaving a balance of $($-$+$-$265.31) In an effort to compromise with Ms ***, we are happy to settle this account for the $principle and waive off the remaining finance charges and late fees At this point her account has been referred out to a collection agency So, in order to honor this settlement, Ms *** will need to contact our office directly with her payment of $660.00.I hope this is acceptable to Ms ***, as she did take out this loan three months ago, and was able to enjoy her vacation as a result of quickly getting the money she wanted
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11871713, and find that this resolution would be satisfactory to me
Customer satisfaction is a top priority at *** *** *** We have spoken with ** *** and addressed any misunderstandings about the terms of his loan We have also come to amicable settlement on his account We are glad that we have been able to satisfy another valuable
customer. Thank you,Lorri D***
This does not appear to be an actual "Complaint", but instead, a request for validation of debt that could have easily been sent directly to our office We are happy to provide Ms *** with the requested documentation Her loan contracts can be accessed through our customer portal
at www.powerfinanacetexas.com She can also review her bank account (***) to confirm the loan proceeds of $that were deposited via ACH on 1/30/2017. Customer Service is a top priority at Power Finance Texs, and our Resolutions Department is available to work with Ms *** on an acceptable payment plan to clear up her account They can be reached at (866)787-
We are very sorry to hear that Ms*** is receiving the harassing telephone calls and text messages referenced in her complaint. We conducted an investigation into the allegations made in Ms***’ complaint and have inspected our phone logs and recordsOur investigation has
determined that the claims made in this complaint are untrue as they apply to our company I am afraid Ms*** may be confusing our company with someone else. Our representatives do not arrive at the office until 8:00am, so it is impossible for them to call at an unreasonably early hourAdditionally, our representatives leave by 7:00pm. So, it is also impossible for them to call “late in to the night.” We have also never attempted to contact any of Ms***’ family or friends. The only phone number we have called is her cell phone number ***)Our company also does not employ representatives by some of the names mentioned in the complaint Below is a log of every attempt to reach Ms*** by phone since she defaulted on her account on 2/24/2017: 2/24/2017 Left message on cell phone2/25/2017 Called cell phone, spoke to client3/1/2017 Called cell, call was answered and immediately disconnected3/7/2017 Left Message on Cell3/10/2017 Left Message on Cell3/13/2017 Left Message on cell3/15/2017 Left Message on Cell3/21/2017 Left Message on Cell This account was referred to a collection agency on 3/21/2017. Below is a log of their attempts to reach Ms*** by phone: 3/24/2017 Left Message on Cell3/27/2017 Left Message on Cell4/10/2017 Left Message on Cell4/21/2017 Left Message on Cell If Ms*** has anything to substantiate the claims made in her complaint, I would be very interested see it, as the behavior she described is absolutely against our company policyWe do everything we can to ensure a positive customer experience and to come to mutually agreeable arrangements for delinquent accounts. Sincerely,Lorri ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I have worked things out with the company in question and we can now close this case.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Customer satisfaction is a top priority at [redacted]. This is why we have been working with Ms [redacted] on a payment plan since Sept 1, when she reached out to us and requested it. We are happy to accept the proposed settlement of $246.52, to clear the account. We have...
been trying to reach Ms [redacted] directly since receiving this complaint on Dec 31, to let her know, but unfortunately, she has not returned our calls. Sincerely,[redacted]Chief Operations Officer
In reviewing Mr Gonzalez's account, it appears that his payment for 11/18/2016 was attempted on the wrong bank account. After the payment declined, we attempted to contact Mr Gonzalez by phone call and text messages. When he did not respond to us for three weeks, his account was referred...
to a collection agency. Per Mr Gonzalez's request, we have now recalled his account from the collection agency, and we are again happy to work out payment arrangements through our offices.
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I have worked things out with the company in question and we can now close this case
Customer satisfaction is a top priority at [redacted] We have spoken with [redacted] and addressed any misunderstandings about the terms of his loan We have also come to amicable settlement on his account We are glad that we have been able to satisfy another valuable customer Thank you, Lorri D***
In reviewing Mr Gonzalez's account, it appears that his payment for 11/18/was attempted on the wrong bank account After the payment declined, we attempted to contact Mr Gonzalez by phone call and text messages When he did not respond to us for three weeks, his account was referred to a collection agency Per Mr Gonzalez's request, we have now recalled his account from the collection agency, and we are again happy to work out payment arrangements through our offices
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me
We have spoken to Mr [redacted] and resolved his issues As he requested, we have refunded the $and made arrangements for him to repay it
Customer satisfaction is a top priority at [redacted] *** This is why we have been working with Ms [redacted] on a payment plan since Sept 1, when she reached out to us and requested it We are happy to accept the proposed settlement of $246.52, to clear the account We have been trying to reach Ms [redacted] directly since receiving this complaint on Dec 31, to let her know, but unfortunately, she has not returned our calls Sincerely, [redacted] Chief Operations Officer
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me
I have reviewed this account and what I see is that Ms *** took out a loan of $on 6/25/ Six days later, she increased that loan to $with a due date clearly stated on Promissory Note of 7/31/ The fees associated with this loan were $401.60, which made her
total balance due of $ When an account comes due, the client has three options Pay the full balance ($1061.60) Renew for another term by paying just the finance charge ($401.60) Make a partial payment by paying the finance charge ($401.60) PLUS a portion of the outstanding principalOn 7/30/2015, Ms *** contacted our office and said she could not pay the minimum payment of $on the due date as she had agreed to when she took out the loan She agreed to pay $on 7/and promised to pay half of the balance on 8/and the remaining balance on 8/ At this point, the payment of $was processed and the account was renewed for another term. By renewing for another term, the account incurred another finance charge of $ This brought the total balance to $ ($-$+$401.64) Client called our office on 8/and said they would NOT be able to pay half of the balance on 8/as previously promised But they could pay it on 8/ We agreed to break the balance up in to three payments of $ Mr and Ms *** did not understand the additional finance charge that was added for the additional time they were taking to make payment, so our representatives attempted to explain this balance MR *** got very upset, and the representative offered to transfer him to her manager to try work something out with them, but he said that he did not want to speak to anyone else at the moment.We next spoke to MR *** on 8/17, when he called in to pay $ The representative explained that she would need at least the $of the agreed upon $453.75, and that $was too small of a payment on his balance Our Resolutions Department Manager followed up with MS *** via email, asking her to contact the office, to discuss her account, instead of her husband During the email exchange that Ms *** attached to her complaint, you can see that Ms *** again explained the balance due on the account, and she further offered to waive $ and settle the account for $930.60, if that was paid by 8/28/ We furthered offered her a second option that would have allowed her to stretch the full balance of $out over four monthly payments, if that would work better for her.We reached out to her again on 8/27, via text, asking her to call our office to discuss her payment She replied saying "I'm not contacting your office because I ALREADY did contact your office and you wouldn't work with me." As you can see, this is untrue, as we offered arrangements Ms *** seems to be unhappy because we were unable to approve her proposed payment plan of bi-weekly payments of $to settle an account that was due on 7/31/and she had agreed to pay in full by 8/18/2015.A payment was processed on this account on 9/2/for $265.31, leaving a balance of $($-$+$-$265.31) In an effort to compromise with Ms ***, we are happy to settle this account for the $principle and waive off the remaining finance charges and late fees At this point her account has been referred out to a collection agency So, in order to honor this settlement, Ms *** will need to contact our office directly with her payment of $660.00.I hope this is acceptable to Ms ***, as she did take out this loan three months ago, and was able to enjoy her vacation as a result of quickly getting the money she wanted
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11871713, and find that this resolution would be satisfactory to me
Customer satisfaction is a top priority at *** *** *** We have spoken with ** *** and addressed any misunderstandings about the terms of his loan We have also come to amicable settlement on his account We are glad that we have been able to satisfy another valuable
customer. Thank you,Lorri D***
This does not appear to be an actual "Complaint", but instead, a request for validation of debt that could have easily been sent directly to our office We are happy to provide Ms *** with the requested documentation Her loan contracts can be accessed through our customer portal
at www.powerfinanacetexas.com She can also review her bank account (***) to confirm the loan proceeds of $that were deposited via ACH on 1/30/2017. Customer Service is a top priority at Power Finance Texs, and our Resolutions Department is available to work with Ms *** on an acceptable payment plan to clear up her account They can be reached at (866)787-
We are very sorry to hear that Ms*** is receiving the harassing telephone calls and text messages referenced in her complaint. We conducted an investigation into the allegations made in Ms***’ complaint and have inspected our phone logs and recordsOur investigation has
determined that the claims made in this complaint are untrue as they apply to our company I am afraid Ms*** may be confusing our company with someone else. Our representatives do not arrive at the office until 8:00am, so it is impossible for them to call at an unreasonably early hourAdditionally, our representatives leave by 7:00pm. So, it is also impossible for them to call “late in to the night.” We have also never attempted to contact any of Ms***’ family or friends. The only phone number we have called is her cell phone number ***)Our company also does not employ representatives by some of the names mentioned in the complaint Below is a log of every attempt to reach Ms*** by phone since she defaulted on her account on 2/24/2017: 2/24/2017 Left message on cell phone2/25/2017 Called cell phone, spoke to client3/1/2017 Called cell, call was answered and immediately disconnected3/7/2017 Left Message on Cell3/10/2017 Left Message on Cell3/13/2017 Left Message on cell3/15/2017 Left Message on Cell3/21/2017 Left Message on Cell This account was referred to a collection agency on 3/21/2017. Below is a log of their attempts to reach Ms*** by phone: 3/24/2017 Left Message on Cell3/27/2017 Left Message on Cell4/10/2017 Left Message on Cell4/21/2017 Left Message on Cell If Ms*** has anything to substantiate the claims made in her complaint, I would be very interested see it, as the behavior she described is absolutely against our company policyWe do everything we can to ensure a positive customer experience and to come to mutually agreeable arrangements for delinquent accounts. Sincerely,Lorri ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I have worked things out with the company in question and we can now close this case.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Customer satisfaction is a top priority at [redacted]. This is why we have been working with Ms [redacted] on a payment plan since Sept 1, when she reached out to us and requested it. We are happy to accept the proposed settlement of $246.52, to clear the account. We have...
been trying to reach Ms [redacted] directly since receiving this complaint on Dec 31, to let her know, but unfortunately, she has not returned our calls. Sincerely,[redacted]Chief Operations Officer
In reviewing Mr Gonzalez's account, it appears that his payment for 11/18/2016 was attempted on the wrong bank account. After the payment declined, we attempted to contact Mr Gonzalez by phone call and text messages. When he did not respond to us for three weeks, his account was referred...
to a collection agency. Per Mr Gonzalez's request, we have now recalled his account from the collection agency, and we are again happy to work out payment arrangements through our offices.