Power Home Technologies, LLC (Headquarters)

Terms of contract inconsistent and dishonest. Extremely difficult to cancel. I was originally signed up for [redacted] through Power Home Technologies in March 2015. The contract I signed was 36 month lease, with 6 of those months free.I began getting billed immediately without any free term whatsoever. I received a finished contract agreement by mail that had my term listed as 60 months, with no mention of any free months.I have paid on time ever since my contract began despite the inconsistency. Recently I Called to infer about cancelling my service, and have since been lead on a long journey to do so. The first time I called, the man told me I had 26 months left on my lease, and after a lot of heavy pressure sales tactics, convinced me that he would lower my monthly bill if I agreed to stay on or else they would bill me $1143.74, the full price of the remaining contract. I explicitly explained that I did not want to increase my contract term and he assured me it would not, and he would give me the next month free. I reluctantly agreed. Today I received a letter tahnking me for my business and telling me they had added 6 months to my contract. After a long discussion with a customer service rep she informed me that there was no record of the new term. I inquired about cancellation again and this time I was told I had 28 months remaining on my contract (not 26). When I pointed this out she replied "oh I must have looked at the wrong account." She informed me I would have to pay the full balance, 26x35.99= $935.74, over the phone in order to begin cancellation procedures. However, on the official [redacted] website it states that they "may charge up to 80%" of the remaining balance. I have also been told that I needed to send a letter to request cancellation, but was told by the lady today that I did not need to send a later, just pay her the $935.74. The cost of the original proposed months free exceeds 250$, but there is apparently no record and from what I was told I have to pay close to 1000$ or else my contract will continue. When I asked about auto renewal she was very vague and redirected the conversation multiple times to why I should keep my service. Never actually telling me if there was autorenewal or how to cancel or prevent it. I have requested a copy of the contract they have on file and am taking that copy as well as the original contract to a lawyer if I cannot find a resolution to cancel my service reasonably.Desired SettlementI would like a clear, concise cancellation of my service and contract without the shady 1000$ termination fees. The terms of the contract were not met by the company, or were not consistent with what was promised either at fault to them or to Power Home Technologies.Business Response This complaint is misdirected and should be directed to Power Home Technology, the installing company. Customer is stating there is a discrepancy on the agreement and that was set up through Power Home. Monitronics does not do sales or installations, this account is still under dealer guarantee. ThanksConsumer Response The original complaint was against [redacted] but was forwarded to Power Home Technologies(PHT). The issues have since been fully resolved by representatives at Power Home Technologies(PHT). When the original complaint was made, it was because of lack of consistent information provided to me during my calls to [redacted] customer service, either do to a mistake in the paperwork or a miscommunication. However, after being forwarded to PHT and contacted by [redacted] the issues and misinformation were cleared up in an efficient and timely manner. Overall, the excellent customer service provided by both [redacted] of PHT, and the local PHT sales rep, [redacted], has convinced me to withdraw my complaint and remain an active customer.The complaint filed should in no way reflect the service provided by Power Home Technologies or its employees.This complaint should be considered closed and resolved.Final Business Response Power Home Technologies takes customer service very seriously. After careful review, we found that this customer's issues with the term and months free promised were resolved and a check request has been issued for this customer. The term of the contract has been updated to reflect 36 months. We have an email from this customer stating that his issues were resolved and we will continue with the contract.Final Consumer Response

Great service and salesman ship

Sales Professional from this Company lied to my wife and I about how much our Home Security System would be every month.My wife and I just purchased our house last month and as we were home a Sales Professional from this company came to my house offering their services. The salesmen was named[redacted]. I told [redacted] that he would have to come back and talk to my wife and I at the same time. So he came back and he told us everything about the system and then he said that it would be 35 dollars a month for the service for 3 years. I told [redacted] to come back and we would have made a decision. So the next day I was working on the house and some other people from another company came to my house and was telling me about their Alarm System and I told them that 35 dollars a month was to much to pay and I was not interested in it. So they left and as they were leaving [redacted] pulled up in my driveway and was talking to them in my driveway for about 45 mins. So after they talked, [redacted] came knocking on my door and told me that he misquoted me and that the price for the system would be 29.95 for a 3 year period, so I agreed. I told [redacted] that we would sign the contract if it was going be 29.95 and not 35.00 and we all agreed and I told him to come back so my wife could sign the contract and he left. So 2 days later he shows up at my house wearing golf cloths and told us he just got done playing around of golf and he just stopped by so we can sign the paperwork,so he pulls the paperwork out and it said 35.00 a month and as soon as I seen that I told [redacted] that was not right and that it needed to be changed before we sign so he MARKED threw that number and hand wrote 29.95 on the paperwork so then we signed. We were so busy at the house that we did not get a copy and did not think about a copy because we trusted [redacted] and did not know that he was going cheat us. Now remember I was the one behind getting this alarm and my wife did not know what was going on but she trusted me on making the right decision and [redacted] knew that.. So when I found out how much we were paying I called [redacted] and he said that he never came to my house with any kind of paperwork and had us sign and that he would never give us that price and that the price is 35.00 and he would never give it to us for 29.95 but that is a Lie and he knows it. So the same day I found out about this I called their customer service number and they were really nice but said that they really could not do anything unless I have that paper that he had us sign that day and he never left a copy because he knew what he was doing. My wife and I agreed on 29.95 for 3 years and turned out their charging 35.00 for a 3 year period and that is wrong. If [redacted] would do that to us how many people will he do that too. That day I was texting [redacted] about this issue and I had him admit that he indeed came to my house that day and Had us sign some paperwork after around of golf but then he said that he never has customers sign any paperwork but he admitted having us sign something but now he has no idea what that was. I have proof that he admitted to it now is back tracking. [redacted] lied to my wife and I and all I want is what was promised to us. I hope that other customers did not get lied to like we did. I never heard back from the company about this. Its said that they would rather have a upset customer then to take care of the billing for 5 dollars a month. if you add that up that's a 160 dollar difference. Please help...Desired SettlementI would like what was promised to us and also I would hope that Management would make sure that other customers would be lied to like this again. It really stings that [redacted] came into my home and lied to us like he did. We already paid 10 dollars over what we agreed and I would like that back and I would also like to pay the agreed amount of 29.95 instead of the 35.00 dollars they are charging. And I would really hope that [redacted] gets a talking to and Management ensures that his contracts are fair and that customers are not lied to like we were.Business Response Power Home Technologies takes customer concerns very seriously. After speaking with the customer and reviewing all documents, we did find the sales rep didn't falsify any information. The customer wrote a check for $35.99 for the first month and we have a recorded QA call that confirms the customer did agree to this rate, however as a courtesy and commitment to customer satisfaction, we have agreed to lower the monthly rate to the $29.99 amount. Please let us know if you have any further questions.

Quick and print installation

I had a salesman come to the door of my house to sell a security system. I live in a military town so naturally one of my concerns is relocation. The salesman told me that with military orders I could break my contract. I received orders in December 2014. I started deactivating services like my internet, and such, but when I tried to cancel my service with PHT I was told that the only way, as an active duty soldier, to break contract is to sale my house. The lady offered me to take my service with me, but then I told her that I am moving to Alaska.. not too shabby there. Then she recommended that I up the rent for my house to cover the cost of the security system. I understand that I am under a 4 year contract.. service to which I am still paying. I think this is an extremely bad business practice since I do not have the power to choose where I reside for more than 3 years at a time. I do not recommend.

I had a hard time trying to get them on the phone to take a payment. I went to their office and they would not help either.I had just moved to Alabama in 2012 and bought a house, less then 2 day after moving in the sales rep showed up to my door trying to sell me a security system. I told the guy off hand no more then 2 years on a contract, he said not a problem. So we set up a date for install of the system and all. Then I soon found out short time later that the dirt-bag of a rep signed me up for 5 year contract instead of 2 years like I told him. well I didn't want automatic draft out of my account so I called to make payments. That was a nightmare from the beginning, the first few months they got the payment. Then about 6 months on to the contract I called to make a payment and I could not get any one on the phone. I tried for about a week, when I did get someone they put my on hold for a long time. So I said[redacted] it I'll go to the off and make a payment. NOPE no help on that end, all they told me was to call the number and make my payment that way. Well as mad as I was getting I got my husband to try to call them and of course the same thing happened to him. We ended up not paying them and had services disconnected. When we finally got the collection bill in, we called and they said all or none but no payments. All this company is doing is to[redacted] your credit up and will not help at all. I figured a small payment would be better then no payment/money. Desired SettlementI want it off my credit or at lease make some kind of arrangement.Business Response This complaint is misdirected and should be directed to the installing company, Power Home Technologies. The account was cancelled on July 16, 2012, which was upon the dealer's request. This occurred during the Dealer guaranteed period; therefore, [redacted] did not send the customer to collections. Final Business Response Power Home Technologies takes customer complaints very seriously. In January 2012, the customer opened an account with Power Home Technologies. Four months into the contract, the customer defaulted on payments. We continued to work with the customer on a monthly basis until they completely stopped making payments in July 2013 at which time, they were mailed a termination notice. The customer account was turned over to a collection agency in July 2013 and to date, no payments have ever been made, nor has the customer called to try to make arrangements with Power Home Technologies. In April 2016, the customer did contact Power Home Technologies to try to work out a reinstatement plan. It was explained to the customer that we do not reinstate services, but would set up a payment plan with them. The collection agency has tried to work with the customer on several occasions, however no resolution has been made. We strive to provide the best suitable options for our clients, however the customer has failed to uphold their obligation and needs to follow through with the collection agency to set up a payment plan.

Salesperson quoted us a price for a service of which his company is not a direct provider of and our bill does not reflect this price.A door to door salesperson came to our home 1/7/15. He offered a plan for a security system with monitoring, a [redacted] system and advised us just to keep our existing [redacted] internet connection. His plan would save us money, eliminate an unused land line and provide us with the same or more channels currently offered by our [redacted] contract. The quoted price for security was $44.99. The quoted [redacted] price was $49.99 and he told us we could keep our internet for $19.99. Internet with the speed we require turned out to be around $40, but yes we could get basic Internet for the quoted price. Our first bill for [redacted] was $81.91, our second bill is $107.14, much more than the quoted $49.99. I contacted the sales rep and he advised me to contact [redacted] TV and assured me my quoted price was correct. [redacted] told me my bill was correct. Again I reached out to the sales rep, he again told me my bill was $49.99 and he would investigate. Days later the sales rep called to inform me that he was mistaken and unaware of the equipment rental fees and that he no longer sells [redacted] We were quoted six TV receivers and only have five, sales rep also later informed me that he was not authorized to sell more than four receivers, for $49.99 and our bill is more than double. I am now locked into contracts of 2 years with [redacted] (paying over $100 a month) and 5 years with the security monitoring company based on false pricing information that was given to me at the time of sale.Desired SettlementEither a termination of all contracts involved in the sale at no charge or to meet the prices quoted at the time of sale.Business Response Power Home Technologies takes customer service very seriously. A recordedQuality Assurance call is done after every installation of our securitysystems to ensure that the customer is aware of the monthly charges, theamount of said charges, length of the term of the contract and if thecustomer has received everything that was promised to them. The customeragreed to all terms and stated that he received everything promised inthis recording concerning the security system.As for [redacted] Power Home does not have any control over the pricing thatis charged by [redacted] or their Internet provider. Our CEO has reached outto the customer toady, March 1, 2016, and left a message to talk moreabout what the sales rep promised the customer concerning [redacted]Consumer Response The situation was corrected promptly after filing the complaint. Being that the company is a subcontractor for [redacted] I only recently received my corrected statement. Power Home Technologies certainly did their best to rectify the issue as quickly as possible and I am great full for their efforts.

Technician arrived on time, was thorough and courteous.

Product installed does not work as initially advised, system unresponsive, company is unresponsive to alarms as was indicated to buyer.Entire security system does not work as intiially advised, company is not response to alarms, an email or app is not sufficient in terms of a security systemDesired SettlementRelease from contractor or proper installation of all products at no further cost to the buyer- this system should have a secure feeling it does not!Business Response Customer was installed on 11/18/15. She has never reported any issues with alarm system until 9/19/16, when we were advised she was offered a better deal through a competitor and she wanted us to match what they were offering and if not she would cancel. We advised this customer that she was not paying for the additional equipment that this other provider had offered, however we would give her a discounted price towards the purchase of this new equipment. When the alarm system was installed in November, customer was surveyed on a recorded call asking if she received all that was promised to her and she stated yes and rated the install a 10 out of 10. After discussing the pricing, customer also mentioned that her alarm system was not working properly, we offered to send a technician right away and she refused the first offer. It wasn't until customer spoke to a manager that she accepted the offer of sending a technician to the home to make any necessary repairs. Customer also mentioned she did not feel secure, when asked if she was testing her alarm system monthly, she advised she had never tested it. Customer was reminded to do this going forward to ensure that the alarm system is working properly on a monthly basis. We have a technician scheduled for this morning 9/20/16 to fix or replace what is needed to ensure that this customer's alarm system is in working order. We are not prepared to release this customer because we have done nothing wrong here. Customer was offered a better deal with a competitor and has the option to purchase additional equipment or continue paying for what was sold to her originally. Consumer Response I was trying to give this company fair chance within a year of service to prove themselves, their service and equipment to me. It is a fail to me. Just last night jumped at my now installed by a friend motion detector scared that if someone came through my door no one would respond and ran my children up the stairs to safety. I should not feel this way in my own home. It is the company I am paying to make me feel safe where I do not. Yes I filled out your survey initially as I kept getting prompted over and over to do so, so I did it and the survey was for the installation person who was nice and said all these great things with promises of your company that have not been shown to me, my family in the home or other family members that visit my home. Note yesterday no offer was given of discounted equiupment,only to pay it all out right! Yes a tech came today to fix your failing equipment, hopefully that is working now we will see. You should be standing by your customers fixing things, helping them and making them feel better not reprimanding them on the phone like it was yesterday. If I could I would change my review to 0 out of 10 at this point. No I do not want to pay your company any money to get out this contract, I am stuck with you until I can move you could make a better offer to help make your customer secure instead of telling me you are a large company and can not contact your customers with reminders or making their home feel safer. With your company the customer is NOT right, you are the only one right. I am going to also contact my builder to ensure my complaint to them as well, spread the word around to others not to go with you seek other options in lieu of this #8 company, who also had rip off reports out there!Final Business Response Once again, Power Home Technologies has not heard from this customer in almost 10 months. When the service issue was reported we offered to send a tech that same day which she refused and it wasn't until she spoke with a manger that she accepted the service offer and we had a technician at the home in less than 24 hours. Our technician did replace a faulty door contact free of charge. We encourage the customer to continue testing her alarm system monthly to be preventative of any unknown issues from occurring. This customer was offered pricing on additional equipment and she adamantly refused any offer unless she was given this equipment free of charge. The offer to purchase at a discounted rate still stands and she is welcome to give our office a call to purchase this equipment at any point in time.

Power Home Technologies, LLC have not withheld their end of the agreement thus breaching our contract.Signed a home security monitoring contract in December 2015, 5 years at $54.99 a month and was given 72 business hours to cancel without penalty. Within the 72 hours I had found a cheaper home security monitoring company that did not provide a contract. Upon calling the General Manager to cancel the contract, penalty free, we mutually agreed over the phone to change the contract agreements from $54.99 a month to $44.99 a month and from a 5 year contract to a 3 year contract. In January 2016 I was automatically charged the original contract amount of $54.99. I called the office and was told the assistant would take care of this. In February 2016 I was automatically charged $54.99, I called and spoke to the office assistant who informed me that the General Manager would take care of it. In March of 2016 I was automatically charged the original amount of $54.99. Upon calling the assistant I was told to stop calling her and speak directly with the General Manager. I called and left 3 voicemails with the General Manager, none of which were returned. I am very disappointed in the way the company is handling this situation and their lack of effort to withhold their end of an agreement. I would like a refund for the difference from the original amount I've been charged and the agreed upon amount, totaling $40 and would like Power Home Technologies, LLC to adjust the monthly billing amount to $44.99 and change our contract terms to 3 years AND send a copy of the contract to me.Desired SettlementI would like a refund for the difference from the original amount I've been charged and the agreed upon amount, totaling $40 and would like Power Home Technologies, LLC to adjust the monthly billing amount to $44.99 and change our contract terms to 3 years AND send a copy of the contract to me.Business Response Power Home Technologies takes customer concerns very seriously. Unfortunately due to lack of communication, the customer's needs were not addressed. However, after today we have come to a resolution with the customer that they are happy with. Consumer Response Corporate PHT contacted me to resolve the resolution. We have reached an agreement and they have lived up to their end of the agreement. I consider this issue resolved.Final Consumer Response

Had a wonderful experience with [redacted] and [redacted], would recommended to anyone looking for a security system!

I am very pleased with my system. I feel safe with having the system now. Very happy with the customer service. The tech that came and put my system in [redacted] was very professional and didn't mind taking the time to answer my questions. Over all extremely happy with the company.

Great Company. Not only does their entire staff make you feel like family, but they also provide some of the most advanced technology to keep you and your family safe. The sales rep was knowledgeable, not pushy at all, felt more like a conversation. The tech was polite, cleaned everywhere behind him, and showed me how to operate my system. The customer service follow up was nice too. So glad we made the switch for my house and our businesses to this great company.

Great service an excellent customer experience

Product never worked, many technicians were sent out and still could never set the alarm with out it randomly going off.Started service with Powerhome and they installed a security system. It would just randomly go off and call the police. They came out so many times and could not resolve the issue that I tried to cancel services. The lady just kept trying to send more techs out. I told her to send someone to come get the equipment and cancel my service. I finally moved and now I see it on my credit and want it removed. I paid long enough for a service they did not provide.Desired SettlementI want this removed from my credit report.Business Response Power Home Technologies installed an alarm system on 6/12/2015. The customer didn't report any issues until 10/7/2015 at which time he refused any offer for our company to fix the problems he was having. He stopped payments at the bank as of 10/7/2015. On 10/28/2015, Power Home Technologies did send the customer a certified letter making him aware that if he didn't make arrangements to bring the account current his account would be turned over to an outside collection agency. Customer failed to respond to this letter and was placed with outside collections as of 11/9/2015. Power Home Technologies was willing to work with customer had he given us an opportunity, but he refused all efforts and just chose to stop paying and has made no attempts to resolve this debt to date. Please let us know how we can assist going forward.Consumer Response This company installed a security system that never worked, it randomly would just go off and call the police for no reason. Their reaction was to just keep sending techs out to fix the problem over and over and over. After I don't know how many attempts I asked them to just take their equipment and cancel my services. They just insisted on sending techs out. I finally moved. Now they are pursuing me. I want this off my credit. If you can not provide the service that you offer you don't deserve to be paid. I am not paid for all the calls I made for them, for randomly having to rush home because the police were called, for waiting for techs, or for having to fight to get this off my credit. This was a terrible experience and they will not own up to it. I will not do business with them again or recommend them. In fact I plan to tell people to stay away from them!Final Business Response We have made reasonable attempts to fix the issues that this customer stated he was having. There is no way to determine what issues he was having because he never allowed us to exhaust our efforts. As mentioned previously customer chose to stop paying rather than allow us to fix or offer any sort of credit if he was in fact having issues that our equipment may have caused. At this time the account will remain in collections due to customers inability to come to a satisfactory resolution.

The equipment does not get fixed after repeated technician visits and phone calls. I didn't think I would have to keep detailed records of when I contacted PHT, who I spoke with, tech visits, and names of people I dealt with. But I guess I was wrong. Anyway, the problem here is that I have a faulty alarm system that does not work as intended and the issue never gets resolved. I use the app to arm and disarm the house. On several occasions, it has taken an extraordinary amount of time to arm and disarm at times. Once it took an hour for the house to disarm before I could leave. Imagine having to use that as an excuse to be late for work! Also on several occasions, it's taken a long time to disarm the house once I arrive home. There have been times I have to wait 20-40 minutes just to get inside. When I arrive home, I want to disarm and go in immediately. The app has a setting where in arming the house the alarm would trigger immediately upon entering. That's the option I use whenever I arm the house. And that is why when I get home and the system doesn't feel like disarming that I can't simply walk in and deactivate, because the system will trigger right away. Just last week, the week of 10/10, a technician came to my home and was there for about 90 minutes, according to my wife. He found an issue that he hasn't seen before: Where the lines were somehow crossed and responding to another home with the same address in another city and state. This was discovered when the alarm was triggered due to testing and the homeowners somewhere called in to say the police were at their home. What this means is that since the system was installed in January, it was never set up properly where in the event of an emergency, personnel would respond to the address in another state and my home would be left in the dust. Imagine that! All this time I've been paying for a service that hasn't been protecting my home. A few weeks ago a technician came to the home to test out the system and things seemed to function ok for a few days, but then the long delays to arm and disarm started up once again. The company does not have their own app but rather they use the [redacted] app by [redacted] Maybe the problem is with them. I don't know. But it seems either PHT, [redacted] or [redacted] talk to each other to get this rectified. Whenever calling for assistance, I'm usually told to try uninstalling and reinstalling the app. This would make the app the most uninstalled and reinstalled one on my phone. All my other apps work just fine whether I'm using data or WiFi. Uninstalling and reinstalling constantly never fixes the problem. A representative once told me I need to have 5 out of 5 bars or line of service for it to disarm. Really? My other apps work great with less signal, but [redacted] must be special where you need to have 5/5 lines just for it to work. Just this week (week of 10/16) my wife and I have tried to arm and disarm the house using the faulty app to no avail. Basically, it's to a point where I don't care who's fault it is, be it PHT, [redacted] or [redacted] No one accepts responsibility and works to correct it to make it right. I'm looking to be done with PHT and move to a security provider whose equipment will work correctly, protect the house it's installed in, and who's app can work as intended. Home security is important to me and PHT has shown they cannot protect my home.Desired SettlementI am seeking for the contract to be terminated without owing another cent to PHT and for equipment to be removed from my home. Business Response Power Home Technologies takes customer complaints very seriously. We pride ourselves on being able to find a resolution for each individual situation. In this particular account, PHT has been to the customer home twice for [redacted] signal issues. However, both times we found the signal issues have nothing to do with the equipment rather the cell phone reception itself. The customer does have another option to arm/disarm through the panel. If they were to enter their home and disarm using the panel there would be no need to wait to enter the premise. We verified in alarm.com that the signal strength is 6 out of 6 bars as of today, it is in fact the phone itself that is causing the delay and not communicating with the panel. The event the customer speaks of in regards to the alarm system being improperly connected was a data entry error on behalf of [redacted] The representative he was speaking with was in the wrong account to begin with and troubleshooting incorrectly. The alarm panel has always been registered to this address and individual. Power Home Technologies has found nothing wrong with the alarm equipment therefore we are not willing to release this customer. We suggest customer follow through with other options to arm/disarm the alarm system moving forward. Consumer Response There are a few points to discuss in PHT's response. First, it's allegedly the cell reception itself. Here's why that doesn't work: In my years of IT, I have never once told a client that because an application is not functioning properly that the entire PC or laptop is causing the issue. No, a particular application is faulty or something to that extent. The reason why it is not the phone or the reception is because I have attempted to arm and disarm the house both on Wifi and cellular data from the application and the alarm.com website along with my laptop when applicable accessing the website on Wifi. My then fiance has experienced the same issues while she was living out-of-state both on Wifi and cellular data. What this means is two phones in two different states on two different networks accessing different towers, along with two different Wifi providers accessing the same app or website would be presenting the same issues. I highly doubt that our phones along with our Wifi and cellular data connections are the culprit. That seems too coincidental. PHT is correct in stating arming and disarming through the panel is an option. However, through the app or website, there is an option called "no-entry delay". With this option selected, the alarm would be triggered immediately upon entry or should glass be broken. Without this option selected, disarming via the panel is an option. My main priority is the safety of my wife when I am away at work. Should an intruder attempt to gain access to our home, you can bet I want the alarm being triggered immediately and not having the delay where the panel could normally be used to disarm. When I come home from work, my wife is usually asleep. If I have "no-entry delay" selected and I enter the home, guess what will happen? The alarm will be triggered immediately. Having my wife to wake up daily to a house alarm being triggered would just not be right. I should be allowed to easily disarm my home via the app upon entering the driveway. It should only take a matter of seconds to disarm, not minutes. Also, if the representative was supposedly in the wrong account, then how is it possible when a technician was here last week and in testing the alarm, it was triggered and police were summoned to a home with the same address in a different city and state? My wife was with the technician when this occurred and phone calls were made between the technician and other parties, where this was discovered, that police were dispatched to that incorrect home. In regards to our phones, all other applications and services work as intended except when accessing the alarm.com app or website to arm/disarm home. Final Business Response In addition to disarming/arming the panel, PHT has spoken with [redacted] and has another solution to the customers concern. We can install a Go Bridge. This part is a dual path communicator which ensures that the alarm system can function both through cell signal and high speed internet which would eliminate any issues that this customer may be having. We are willing to install this part free of charge for the customer to provide seamless operation moving forward. Final Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)This sounds like a solution I'm willing to accept. I won't know until I try, right? I'm not sure if I call there will be a record in my file or not. PHT may call me or my wife to schedule an appointment to install the part. It may be best to call her since she is up during daytime hours. We're interested to see how this works.

Complete misrepresentation-terms of contract. We let him know we would be moving within the next year and were assured we could suspend serivce.NOPEWe are account #[redacted], [redacted] @ [redacted]. We contacted the company when we moved to the neighborhood. They were quick to come out, set up the service and start the contract. The salesperson was great and said the company was very flexible and had the best customer service in town. Being in big 4 consulting, I was impressed and let the gentleman know we would potentially be moving to build bc of my work in the next year. He said "no worries, you simply call up and we come box your equipment gratis, and suspend your coverage until you're in your new home." This particular statement was what sold the service. Clearly this was a complete misrepresentation because, unlike the company the partner with, [redacted], Power Home does not suspend coverage or credit ANY amount as stated by [redacted], and supervisor [redacted]. I explained that when you send a sales employee to the field, that is an extension of your company and what is called "implied authority", meaning, the potential customer acknowlodges the salesperson is acting in complete and utter good faith and has implied authority to bind coverage under stated conditions. If he/she goes out side his authority or misrepresents contract terms, that would fall under his [redacted]. This fell on deaf ears with no resolve what-so-ever. I checked the Revdex.com website, and clearly there is poor sales/training and management practicies within the organization. 54 complaints in 12 months is unacceptable and highway robbery. Undoubtably, I will receieve a response stating Power Home takes their cleitns and contracts very seriously and that they have lived up to their end of the contract and plan to hold me up to mine. This would be fine if they did indeed live up to their stated terms laid out by their salesperson. Oh- and I hope they don't throw in the salesperson received a "10 star" rating from the customer, because that would in fact be true. The only problem is we gave that feedback almost immediately after the service i.e before we realized he had lied to us and the company had a long standing history of these kinds of mishaps. It is not okay, it is not right, and it is not just. This company needs a complete change of direction and it does not happen by arguing with the 53 complaints that are all VERY VERY similar in subject manner. Take responsibility to your employees actions and make things right, otherwise your reputation will eventually spread and you will lose your customers. I am seeking Power Home to honor their employees statement by suspending my coverage until September of 2015 or credit my account back the difference, and then I will continue on as a customer and hold up MY end of the contract. Thank you.Desired SettlementHonor verbally agreed upon terms and either suspend service or credit our account the $50.99 x 6 months.Hi, Please delete this complaint as I was contacted and everything was made right. Sorry for the inconvenience![redacted]

This company has enrolled me in auto-pay without my consent I called to be taken off and they have not yet and are retrying an auto payment todayThis company has enrolled me in auto-pay without my consent I called (7-13-2016) to be taken off and they have not, instead they are retrying an auto payment today 7-21-2016. I started home security services with Power Home Technologies/Monitronics. After checking my bank account I noticed a $30 return fee on my account. I called Power Home Technology (PHT) who transferred me to Monitronics. I was informed that they tried to submit a payment for the monthly bill. I received no notification that a payment was to be taken and I was not provided a recivept for the attempted payment. I was not even notified that the payment was not completed.To be clear I never signed up for auto pay. So I asked to be taken off of auto payment because I did not sign up for it. The representative from PHT assured me that I did not sign up for auto payment. Upon talking to the representative from Monitronics they stated that when PHT sent over the information that I was signed up for Auto Pay. I do not want to be on auto pay and I told both companies that on July 13, 2016. I was assured at that time that I would be taken off of auto pay and sent a paper bill. I received a paper bill on last week and went online to pay it. Online my account states that I do not owe a balance. Today I look at my bank account and they are resending the payment through my bank account ( Monitronics ALARM SERVICES - / RETRY PYMT. Post Date 07/22/2016). Again I am not supposed to be on automatic payment and I don't want to be on automatic payment. I am demanding that they return the $30 return fee I received for an unauthorized payment and for Power Home Technology and Monitronics to release me from my contract without penalty from Monitronics or Power Home Technologies. I do not want service from a company that does what they want to do with no regard for the customer.Desired SettlementI am demanding that they return the $30 for the return fee I was charged by my bank for an unauthorized payment. I am also demanding that I be release me from my contract without penalty (early termination or otherwise) by Monitronics or Power Home Technologies.Business Response Power Home Technologies installed an alarm system for this customer on 6/11/16 at which time the contracts were completed and customer was enrolled in autopay. On July 13, 2016, this customer contacted PHT regarding her request for manual invoicing after verifying her bank had charged her an overdraft fee for a payment that attempted to be processed. We connected the customer to Monitronics (bill payer) at which time her EFT information was stopped and a rebate was offered for the overdraft fee as long as customer supplied proof of the overdraft fee. Monitronics did not reprocess the payment, this is an internal bank process that occurred when her payment declined. Monitronics and PHT are willing to refund her the $30 NSF fee once customer supplies proof of this charge. Unfortunately, we are not prepared to release this customer from her contractual obligation as we have corrected the billing issue and agreed to send invoices to the property effective her next billing cycle 8/2016. Please let us know if we can assist in any other way.

After searching for a security system online I found Power Home Technologies. I wanted a local company that had been in business for a long time and had good track record. They completed my installation for a fair price and their sales and installation team was very professional. I had a service call after my installation and they had someone out to my house within 24 hours of my call to get it fixed. I would highly recommend them for a home security system.