where it is true that we were at this customers home,and the customer did have a leak.we only turned her water on,after she showed us where it was.we then looked at the icemaker,and watched it cyce normally.my technician John then asked the customer if she wanted us to leave the water on,and she...
said yes.when she called in and asked for our insurance information,I instantly gave it to her.the refrigerator was never moved,prior to the leak,and it ended up that the leak was behind the refrigerator.when she called us,we were there in an hour,not days.I have done everything by the book for this customer,and have been attentive to her requests,with the exeption of replacing the line behind her refrigerator,as that is where the leak was,just in case an adjuster wanted to see the root of the problem
Hello.I am writing regarding the above complaint I placed against The Appliance Man. The manager sent me a refund check for the full amount of what I paid to the business. Thus, I would like to close this complaint. Please let me know how I do this. Thanks,
I HAVE RECIEVED THE CUSTOMER COMPLAINT,AND REVIEWED IT.I HAVE CALLED THE CUSTOMER,AND LEFT A MESSAGE"HAPPY TO SPEAK WITH YOU,PLEASE RETURN MY CALL" 4-1-16
where it is true that we were at this customers home,and the customer did have a leak.we only turned her water on,after she showed us where it was.we then looked at the icemaker,and watched it cyce normally.my technician John then asked the customer if she wanted us to leave the water on,and she...
said yes.when she called in and asked for our insurance information,I instantly gave it to her.the refrigerator was never moved,prior to the leak,and it ended up that the leak was behind the refrigerator.when she called us,we were there in an hour,not days.I have done everything by the book for this customer,and have been attentive to her requests,with the exeption of replacing the line behind her refrigerator,as that is where the leak was,just in case an adjuster wanted to see the root of the problem
this complaint should show resolved,as I have made restitution with customer.please advise
Hello.I am writing regarding the above complaint I placed against The Appliance Man. The manager sent me a refund check for the full amount of what I paid to the business. Thus, I would like to close this complaint. Please let me know how I do this. Thanks,
I HAVE RECIEVED THE CUSTOMER COMPLAINT,AND REVIEWED IT.I HAVE CALLED THE CUSTOMER,AND LEFT A MESSAGE"HAPPY TO SPEAK WITH YOU,PLEASE RETURN MY CALL" 4-1-16