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Power Line Industries Inc.

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Power Line Industries Inc. Reviews (3)

Tell us wSeptember 7, 2017 Response Letter to Complaint ID#[redacted] Nature of complaint> Refund / Exchange Issues. We are addressing the complaint from Mr. [redacted].Mr. [redacted] did purchase a cold-water portable jetter from us on or about June 13, 2017.On or about July 14, 2017...

I received a call from Abel. He informed me that there are areas of homes that do not have the same water flow or pressure as a normal 65-70lb. This will directly affect the performance because if there is not enough water flow to feed the pump, the pressure will decrease. I told Mr. [redacted] that I would look into a solution for his low flow areas. I asked Mr. [redacted] if the equipment was ruining good other the low flow areas. He said, “Chester, I can tell this is a very well built machine and it has a ton of power”. I thanked him for his kind words and told him I would be back in touch.  On or about July 17th, 2017 I called Abel and spoke to him about a solution to the low water flow areas. I sent him an email with a link to Amazon.com showing him the booster pump that we could set up to use when he needed to. On or about July 17th, 2017 Abel called me and said he did not want to really install anything extra on the equipment for fear that it would affect the warranty. I assured him that would not be the case, but I respected his concern and I mention to Mr. [redacted] that would find him an authorized service center to install it for him.On or about July 19th I received a message from Mr. [redacted] that he was having pressures issues on the equipment when operating the unit in a normal application.On or about July 20th due to my work load I requested help from our service manager Steve R[redacted] to help me to contact Mr. [redacted] and arrange to have the unit looked at by a local authorized service center. I was informed by Steve that Mr. [redacted] had refused to not take the unit to an authorized service center, by the refused to let a service technician come to him to have a look at the unit.On or about July 21st I made contact with Mr. [redacted] to see if I could inquire as to why he refused any help. Mr [redacted] again said to me that the equipment was very well built. Mr. [redacted] said, “he was frustrated that he was having some problems”. I said I understood and we would like to get the problems resolved and would like to have someone come have a look at the equipment. Mr. [redacted] said he would get back to me.On or about July 25th I spoke to Mr. [redacted]. He (Mr.[redacted]) said that he had decided he no longer wanted the equipment and that we needed to have it picked up and brought back, and give him all his money back. I said I was very sorry to hear he felt that way, and would still like the opportunity to resolve any problems with the equipment. At this time I brought in the President of the Company Morris M[redacted] to discuss a resolution.OFFERED RESOLUTION:1)    This unit was sold to a leasing company (Aztec Financial) who then leased it to the customer Mr. [redacted].2)    So in fact at that point we no longer own the equipment, it is the property of the lease company.3)    We have a very explicit no return policy(see attached file)4)    Our warranty states that we do have the right to repair or replace the equipment which Mr. [redacted] has refused both.5)    For resolution of this case, our president offered to Mr. [redacted] and the leasing company that we would give a 100% of purchase price refund to the leasing company for the amount of the equipment purchase only. Mr. [redacted] would be responsible for the shipping cost to return the equipment and any cost associated with the lease company. This has been refused by Mr. [redacted].6)    Again we are still more than willing to have the equipment checked and repaired if necessary by an authorized service center / technician. At no cost to Mr. [redacted].  In conclusion, I would like to state that we attempted to go over and above to help Mr. [redacted] several times and he refused all our efforts to help him.  hy here...

When I first received a call from Sam, he had been on his
very first job with the equipment the night before; he told me the filters
filled up very quickly within 5-10 minutes. I asked Sam what his experience was
on a reclamation/filtration washer systems to which he replied “he had no...

past
experience with this type of equipment but he had run construction equipment”,
I asked if he had come out to our training class, he said “he had not”. I was
trying to establish a starting point to help Sam. I then asked him what he was
cleaning, he said “gas stations, he said “this washing business is part time
job” (he has a full time job working for a home builder). I told Sam that I
would find a local service center. The next day I found a great service center
that sold and built vacuum systems and I sent Sam there.  They looked into the filtration system and
found trash and large debris. They mentioned to Sam that before you clean you
need to sweep, the equipment is not a sweeper but a cleaner, he said that he
did sweep, they also mentioned to him that with any filtration system you will
have to clean the filters out regularly depending on what you are cleaning and
how dirty the area is to be cleaned. We decided that what we needed to do to
help Sam was to add some extra filtration to the unit to help collect some more
debris and oil’s and to help lengthen the filtration cleaning process.  Two days later I got a call from Sam, and he
had been doing a bunch of research on oil separation systems, he had spoken to
an oil refinery engineer, Sam said that “no matter what we did it was not going
to work”. I mentioned to Sam that we are not trying to do oil recycle or
separation but some oil collection, and unless he wanted to spend $100K on an
oil separator this was the state of the art way to clean. I mentioned to Sam
that I too had spoken to our Vacuum system maker Sirocco who mentioned that
there should not be that much oil spill at a gas station, and if there was,
that gas station had bigger problems, and they confirmed that adding extra
filtration would help along with a sand trap system, but it also adds to the
filtration maintenance, Sam said “it will not matter Chester it will not work”,
and I think I want my money back. I said Sam the machine is strong and works,
and we will send the extra filtration out to be installed, he said fine. I told
Sam I wanted a permanent fix, and not just a Band-Aid to which he agreed.
 We sent the local
service center the extra filters, canisters and a 30 gallon separator to add to
his existing filtration system (at our expense). I called into the service
center to check in see how things were going, and to let them know we were
still working on the extra filter solution. The service manager said. “Sam is
in here every day complaining about things and he had said many times “no
matter what we did this was never going to work”.  This added filtration came as a recommendation
from our Vacuum manufacturer Sirrocco one of the best vacuum system builders on
the market. Once that system was installed, the service center said it ran
great they also had Sam run it too. Sam then took the unit around the corner
and attempted to clean another area, and the filtration system plugged up. He
took it back to the service center who looked in it and found zip ties,
cigarette butts and trash in the filters, it was again mentioned to Sam that “you
have to sweep before you start to wash”, which Sam  said “he knows that”?  I am not sure why he would go around the
corner and clean another area…..Bottom line is the equipment works great to the
specs it was designed for,  in fact it is
now even better with the added filtration. The vacuum equipment is made by Sirrocco
one of the best in the industry, Power Line is a 30+ year company building wash
equipment and have thousands of units out in the field working great. We are
not perfect, but we did try to help Sam and we went the extra mile completely
at our expense as we do for all our customers. I have personally treated Sam with
the utmost respect as I do all our customers. I feel after talking to Sam day
after day (which is ok, it is what I do and I enjoy my job) after getting his
equipment and taking it out realized this was going to be more work than he
bargained for and was looking for a way out, I have also had other people in
Sam’s home town mention the same thing to me. 
Sam had already decided nothing we did was going to work.  He has posted on web site to attempt to
bully us into giving him his money back when he knows we have a no return
policy, what we do is fix anything that may be wrong with the equipment which
we did. The equipment is strong and works great all we needed to do for Sam was
add more filtration which we did. This machine works great and can make Sam a
great part time income.  As of today 08/21/2015 the service center has also told us the equipment works good, and does what it is supposed to do. This service center even offered to go with Sam to a job and actually witness the problem so we could address it. Sam said that it would not be necessary as it does not work, why not let an expert in the field go look at the problem. We have gone the extra mile for Sam, but no matter what we do it simply is not good enough for him. 
Anyone reading this feel free to call me [redacted] we
have nothing to hide and we are always open for discussion.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
As far as I’m concerned, the company satisfied the issue and I consider the matter resolved.Thank you for your expertise in helping us to come to an agreement! Abel
Sincerely,
[redacted]

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Address: 14773 S Heritagecrest Way, Riverton, Utah, United States, 84065-4841

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