Power Line Industries

Tell us wSeptember 7, Response Letter to Complaint ID# [redacted] Nature of complaint> Refund / Exchange IssuesWe are addressing the complaint from Mr [redacted] .Mr [redacted] did purchase a cold-water portable jetter from us on or about June 13, 2017.On or about July 14, I received a call from AbelHe informed me that there are areas of homes that do not have the same water flow or pressure as a 65-70lbThis will directly affect the performance because if there is not enough water flow to feed the pump, the pressure will decreaseI told Mr [redacted] that I would look into a solution for his low flow areasI asked Mr [redacted] if the equipment was ruining good other the low flow areasHe said, “Chester, I can tell this is a very well built machine and it has a ton of power”I thanked him for his kind words and told him I would be back in touch On or about July 17th, I called Abel and spoke to him about a solution to the low water flow areasI sent him an email with a link to Amazon.com showing him the booster pump that we could set up to use when he needed toOn or about July 17th, Abel called me and said he did not want to really install anything extra on the equipment for fear that it would affect the warrantyI assured him that would not be the case, but I respected his concern and I mention to Mr [redacted] that would find him an authorized service center to install it for him.On or about July 19th I received a message from Mr [redacted] that he was having pressures issues on the equipment when operating the unit in a application.On or about July 20th due to my work load I requested help from our service manager Steve R [redacted] to help me to contact Mr [redacted] and arrange to have the unit looked at by a local authorized service centerI was informed by Steve that Mr [redacted] had refused to not take the unit to an authorized service center, by the refused to let a service technician come to him to have a look at the unit.On or about July 21st I made contact with Mr [redacted] to see if I could inquire as to why he refused any helpMr [redacted] again said to me that the equipment was very well builtMr [redacted] said, “he was frustrated that he was having some problems”I said I understood and we would like to get the problems resolved and would like to have someone come have a look at the equipmentMr [redacted] said he would get back to me.On or about July 25th I spoke to Mr [redacted] He (Mr[redacted] ) said that he had decided he no longer wanted the equipment and that we needed to have it picked up and brought back, and give him all his money backI said I was very sorry to hear he felt that way, and would still like the opportunity to resolve any problems with the equipmentAt this time I brought in the President of the Company Morris M [redacted] to discuss a resolution.OFFERED RESOLUTION:1) This unit was sold to a leasing company (Aztec Financial) who then leased it to the customer Mr*** [redacted] .2) So in fact at that point we no longer own the equipment, it is the property of the lease company.3) We have a very explicit no return policy(see attached file)4) Our warranty states that we do have the right to repair or replace the equipment which Mr [redacted] has refused both.5) For resolution of this case, our president offered to Mr [redacted] and the leasing company that we would give a 100% of purchase price refund to the leasing company for the amount of the equipment purchase onlyMr [redacted] would be responsible for the shipping cost to return the equipment and any cost associated with the lease companyThis has been refused by Mr [redacted] .6) Again we are still more than willing to have the equipment checked and repaired if necessary by an authorized service center / technicianAt no cost to Mr [redacted] In conclusion, I would like to state that we attempted to go over and above to help Mr [redacted] several times and he refused all our efforts to help him hy here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me As far as I’m concerned, the company satisfied the issue and I consider the matter resolved.Thank you for your expertise in helping us to come to an agreement! Abel Sincerely, [redacted]