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Power Marble & Granite Ltd

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Power Marble & Granite Ltd Reviews (1)

Review: We wish to register a complaint against Power Marble / [redacted] of [redacted], VA. [redacted].

Background: In the fall of 2012 Power Marble finished a major kitchen remodeling project for us, including cabinets, countertops, a custom bench and painting. As part of this effort Yahaira M[redacted] of Power Marble proposed an “upgraded” kitchen faucet to us, which we accepted. At the completion of the job we were quite pleased with the work done and the product provided.

This spring the metal handle on the kitchen faucet (the one used to control water temperature and on/off water flow) broke off during normal use by my wife. After three personal visits to Power Marble and one e-mail Henry M[redacted] of Power Marble came to our home Saturday, June 28, 2014. He offered to replace the faucet for $300, saying that we had broken it by applying too much pressure.

Review: We do not believe that it should be possible for a 72 year old woman in normal health to apply sufficient pressure to a metal appliance to break it during normal use! We consider Henry’s claim to be an insult to our integrity and a blatant attempt to get more money for something that was defective. We believe he should have the pride and integrity to stand behind the product Power Marble provided and installed and should have replaced it at no charge. We have been told that reputable kitchen faucet manufacturers, [redacted] and [redacted] for example, offer lifetime warranty on their products, with only minor exceptions such as rubber valves. We believe Power Marble’s refusal to stand behind the quality of their product and workmanship to be an unacceptable business practice. Henry took camera phone pictures of the broken faucet and said he would contact the faucet manufacturer to see if they would replace it. He said he would call us the following week. It is now the 14th of July and we have heard nothing from Henry or Power Marble.

We are not interested in having Power Marble return to our home to remedy the situation. We do not trust people or businesses who are unwilling to stand behind their work and who insult their customers.

We believe others who are interested in this line of work should be aware of Power Marble practices and be forewarned. Please enter our complaints in your register.Desired Settlement: Power Marble pay us the estimated $300 to purchase and have installed by our plumber and equivalent kitchen faucet.

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Description: Marble - Natural, Slate, Countertops, Fireplaces, Floor Laying, Refinishing & Resurfacing, Granite, Home Improvements

Address: 3935 Avion Park Court, Suite A103, Chantilly, Virginia, United States, 20151

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