Power Motor Group, Inc.

In response to *** *** complaint, I would like to say the following:*** *** as stated purchased a vehicle from our dealership on 4/*/and tried to return it on 4/*, his reason for trying to return the car is that his MOM and Girlfriend did not like the carI explained in a very
professional manner that there isn't a return policy in New York State on car sales, they are final.*** *** then made up other excuses to try to return the car, like it didn't startand some type of noise, he never gave us the opportunity to diagnose any of his alleged concernsWhen *** *** started getting irate the police were called and suggested to him not to continue his irate mannerThey also reiterated the LAW in NYS that car sales are final and the dealer has no obligation to reverse a saleUnfortunately car sales consist of many different moving parts, such as TITLE TRANSFER, NYS REGISTRATION, NYS SALES TAX, NYS INSURANCE DOCUMENTS, and of course BANK CONTRACTS and so on, this is why trying to return a car even the same day is not as easy as it seemsI truly would have loved to help *** however due to the LAWS in NYS my hands are tied. Bill C*** GM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]The dealership and Bill WERE notified that the check engine light went on both on 11/** and 11/**; his response was "I hope it is not a big deal" and "I doubt if it is anything serious" Well it is serious and a big deal because I have a truck that does not function This complaint has absolutely nothing to do with 'buyers remorse' and EVERYTHING to do with selling me a defective vehicle PMG states they "stand behind each and every vehicle we sell, we only sell vehicles which are carefully chosen by our experts." The principle questions here are who inspected the truck, who spray-painted the under-carriage to hide the problems and who ignored the smell of fuel from the leak? In addition, the inspection is a NY inspection and the mileage is very recent to when I bought it How did it pass inspection with the check engine light on & an exhaust leak that won't pass inspection in New Jersey? The lapse of time was a result in discovering problem after problem then having a Certified Chevrolet Technician inspect the truck This tech is a part-time resident and only comes down here when his schedule permits Upon discovering the various issues, I immediately contacted PMG The technician advised against driving the truck a 2-hour trip for safety issues due to the fuel problem This is a life or death situation What if the truck got broadsided or a cigarette was flipped out on the road -- I would blow up in flames I requested several times for the truck to be returned to the dealership NO ONE was responsiveIt is a bad business practice to hide behind a NYS law when instead, it was a deceptive and unethical sale
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I'm sorry but your information is incorrectwhen I gave you the $deposit you informed me verbally that If I did not want the car it was fully refundableI called the next day and as you can see from all the documents was told repeatedly that the money would be refundedAs you can see it never wasYou misinformed the Credit card company and again as you can see in the documents promises from you and also your employees it would be refundedtill this day the $was never refunded. I gave you $deposit in good faith and you verbally told me you would refund me NY state law says deposit on car are refundablebut yet you would rather waist your time and mine then just be honorable to your word and just give back the money you wrongfully kept . I want the money applied back to the Credit card
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[In response to Power motorsI was not offered any extra warranties nor was I informed that I was able toI feel that we should be able to come to an agreeement on how to compinsate my issueYes you are a small company but you should stand by your vehicles by any means neccesaryIn less than a month I have been without a car due to the orginial issue not being resolved and now I have a blown engine.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been
resolved because:
[Your Answer Here]
Revdex.com I would like to keep this dispute open until I hear a answer from the bank.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Please be advised that a Credit Card Dispute has been activated by the customer and it is being addressed accordingly.

In response to [redacted]'s complaint regarding the purchase of a 2005 Jeep Cherokee vin#[redacted] with 117,126 purchase date Feb ** 2016,I would like to state the following:[redacted] upon purchase of this vehicle was fully aware of the NY State Statute of no implied warranYt on cars with...

more than 80,000 miles (NYS BUYERS GUIDE)As [redacted] stated we the Dealer have surpassed our obligation in good faith and helped him with a repair dated Feb ** 2016 at no cost to him with items not covered under NYS Implied warranty even though there was no warranty on the vehicle. Additionally let it be known that [redacted] opted NOT to purchase an available warranty at time of sale that would have saved him this Grief. Unfortunately we are a small local business and we do not have the ability to pay for repairs the we are not obligated to cover, our repair budget is designed to pay for warranty work when applicable.Bill C[redacted] GM

As I stated in my original response the dealership is ready willing and able to address any and all issues that the customer has. Additionally we are prepared and willing to repair anything deemed needed to comply with the NYS lemon Law.The customer has not allowed us the opportunity to cure the alleged problems with the vehicle. The only remedy the customer has to cure the problems he alleges is to return the car for a full refund which is not an option.Sincerely[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This response is not acceptable.  Owner must take responsibilty for selling a defective vehicle from his business. It is stated on website "PMG stands behind each and every vehicle we sell, we sell vehicles which are carefully chosen by our experts".  Obviously no one inspected this vehicle thoroughly; they even went as far to spray paint under the carriage to prevent detection of defective issues.   As was stated in earlier communications, this vehicle is not capable of making a 2-hour trip to New York.  If they are willing to look into the mentioned problems, then they must retrieve vehicle themselves.  In addition, they are ONLY offering to repair anything covered by Lemon Law; most problems are not covered here. I want a refund.
 
 
 
 
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Sincerely,
[redacted]

[redacted] purchased a vehicle on the said date of his complaint. He was scheduled to pick up the car the following day and was clearly explained as the cc company agreed that the deposit was non-refundable. In good faith, we have applied a credit to his account for future purchase in the amount of...

$500.00. He is more than welcome to use his credit to purchase a new vehicle or service his own vehicle at our facility. Sincerely, Bill C[redacted]POWER MOTOR GROUP ###-###-####

[redacted] complaint is an unfounded due to the fact that he never gave us the opportunity to assess any of the allegations made of a problematic vehicle. According to [redacted] he took possession of the vehicle on Nov ** 2016 and states he had a problem the same day, as noted on his complaint...

his first contact to the dealership was 9 days later on 11/**/2017 additionally [redacted] and I had contact on 2 occasions prior to 11/**/2016, the first was on the [redacted] to say thank you for your purchase as I do on all my customers and then again on the [redacted] when I called him to verify the overnight address for the title to be sent to. Not once in those 2 post sale contacts did [redacted] mention any problems with the vehicle. On the 26th of November I received the 1st email stating he wasn't happy with his purchase and wanted to return the car, unfortunately I was away and very courteously advised him I will be back the following week to address his concerns. Upon my return as promised I reached out to  [redacted] to address his concerns and all he wanted was to return the car and get his money back. Unfortunately in NYS a cooling off period does not exist on a purchase of an Automobile, I offered to take care of any item that the NYS lemon law would cover under the it's rules and regulation but to no avail he JUST WANTED HIS MONEY BACK.I am a top rated dealer in my community and have a great reputation however I do not allow my business to be taken advantage of with consumers that get BUYERS REMORSE.