Power Nutra LLC

After reviewing this customer's case, I have confirmed that he was billed in the correct manner as outlined in our Terms & ConditionsThe customer agreed to the terms and conditions before he purchased the productThe extra charge he is talking about is the cost of the initial trial product It is clearly stated in our terms that if you do not cancel within the allotted time frame you will be billed for the full price of the trial bottles and then placed on a monthly subscription where we send product every daysThat being said, I have issued this customer a full refund due to the fact that he was so unsatisfied with our products

Our terms and conditions are clearly labeled on our checkout page and the customer must agree to the terms on the page before they are allowed to check outThis customer was billed in the proper way based on our Terms & Conditions, however, due to the fact that we want our customers to be satisfied with our product, I have issued this customer a full refund

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me Regards, [redacted] ***

Our terms and conditions are clearly labeled on our checkout page and the customer must agree to those terms before they are allowed to purchase our productsThe terms also clearly state that if you don't cancel your trial you will be charged for that initial trialThat is the reason that the customer was not shipped more product the first monthBecause this consumer feels the way he does, and that we want people to be totally satisfied with our products, I have decided to fully refund him as he requested

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me However, the information provided by myself is not falseI have provided ample backup to my claims and have notified [redacted] of your fraudulent practicesI do accept my refund and thank you for your time Regards, [redacted]

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me Regards, [redacted]

Our website clearly displays the telephone and email contact for customers to contact us in many different areasI am sorry that this consumer was not able to locate it, but it is listed on every single page of our website multiple timesThis customer disputed his charge with the credit card company and was granted a full refund so we consider this matter closed

We do not have any advertising material that states anything about our product being "Free for the first month"Our terms and conditions are clearly written on the checkout page and the customer agreed to them before purchasingI am sorry that this customer had such a poor experience with customer
serviceWe are constantly trying to upgrade our procedures to give customers the best service possibleBecause of this issue, I have decided to refund this customer in full

I'm sorry that this customer had a negative experience with our customer support teamWe are continuously taking steps to improve the level of customer service our representatives give over the phoneOur terms and conditions are clearly displayed on the checkout page and this customer agreed to
them before purchasingGiven that the customer is so upset, I have decided to refund him in fullWe stand by our products and don't want anyone to be dissatisfied with them

Our product terms & conditions are clearly outlined on our checkout page and customers must agree to them before purchasingI have confirmed that this customer was billed in the correct fashion based on those termsHe had previously called in to customer service and was granted a full refund
since he was so dissatisfied with the productsIt may take a few days for the customer to see these refunds back on his credit card statement

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** ***

There is not a charge for cancelling our product while still in the trial periodThis customer called in after the trial period and had already been charged for the product, as stated in our terms and conditionsThese terms are displayed clearly on the checkout page and the customer consented to
them before purchasingI am sorry that the customer feels that he was ripped offBecause of that, I am issuing him a full refund

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** ***; I'm thankful we came to this agreementI how ever do NOT support the way this company shows it's fake addsThere's plenty of reports on I this same thing happeningI was never aware of the trial offerThe mobile app didn't show this or tell me I was auto signed up

After reviewing this customer's case I have decided to give them a full refund. They were in fact billed correctly according to our T&C, however since we want all of our customers to be happy I have issued a full refund.

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
However, the information provided by myself is not false. I have provided ample backup to my claims and have notified [redacted] of your fraudulent practices. I do accept my refund and thank you for your time.
Regards,
[redacted]

Our terms and conditions are clearly labeled on our checkout page and the customer must agree to the terms on the page before they are allowed to check out. This customer was billed in the proper way based on our Terms & Conditions, however, due to the fact that we want our customers to be...

satisfied with our product, I have issued this customer a full refund.

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

After reviewing this customer's case, I have confirmed that he was billed in the correct manner as outlined in our Terms & Conditions. The customer agreed to the terms and conditions before he purchased the product. The extra charge he is talking about is the cost of the initial trial product....

It is clearly stated in our terms that if you do not cancel within the allotted time frame you will be billed for the full price of the trial bottles and then placed on a monthly subscription where we send product every 30 days. That being said, I have issued this customer a full refund due to the fact that he was so unsatisfied with our products.

Some of the information this customer has provided is false. Our checkout page displays our terms & conditions very clearly and the customer agreed to these terms before placing an order. Many of the websites listed have absolutely no affiliation with us and our company is not listed in the...

youtube video that he posted. I have also confirmed with USPS tracking that the customers product was delivered on May 31st. That being said, I am issuing this customer a full refund because I want everyone to be satisfied with our products.