Power On Solar

In July 2017, I received several alerts from my Enphase solar monitoring system. I discovered that two units (micro inverter + panel) had been producing substantially less power than the other 12 units. I tried to contact the original installer, Solar Universe Silicon Valley, but after many phone calls, discovered that franchise had dissolved. I was put in touch with a different [former?] Solar Universe franchise
RE)Power Tri Valley
5729 Sonoma Dr. #G
Pleasanton, Ca. 94566
Ph: 925 454-1810 | Cell: 925 200-4271
President: Brian Rinna
Although RE)Power is not responsible for the work of the original installer, they generously offered to help. Unfortunately, eleven months later, the problem(s) had not been corrected.
• In March, the micro inverters were exchanged, proving that the panels are defective
• In April, RE)Power said they were determining options for replacement panels
• In early June, RE)Power said they would be out the following week to replace the panels.
• I sent multiple messages, but through July I had not heard from RE)Power
I had also notified RE)Power that my Enphase monitoring account was showing the two replaced micro inverters as “non reporting”. I contacted RE)Power and they informed me that they just needed to make a very short phone call to Enphase to have those two units removed from my account. Like everything else, that never happened.
Note: I have multiple emails to support all of my assertions.
In August, I re-started the repair process with a different Solar provider and I do not expect anything from RE)Power except to note that this [almost] one year delay has cost me approximately 520 kWh of lost power which equates to real dollars (>$100) which can be readily calculated based on our Time of Use Rate Schedule.
Lastly, on August 6 at 5:15PM (2 months after my last communication from RE)Power) I received a one sentence email asking if they could come out the next day (!) and replace the panels. They did not apologize and not advance notice. I notified them that I had already moved on to another provider.
My intention, therefore, with this material is to alert prospective customers of RE)Power that, in my case at least, their customer service has been simply terrible. At no time during this extended process did they initiate communication with me. Rather, each time I contacted them for status, next steps, etc. And, each time, I told RE)Power that if this was something they could not get done to just let me know and I would find another vendor.
I feel that I was strung along, at my cost, and would not recommend doing business with this company.