Power One Electric

I have refunded the $back to this customer's account Sincerely, [redacted] Subscriber Services Manager STRATFOR - Global Intelligence [redacted] ***

Complaint: [redacted] I am rejecting this response because it isn't true My account was eventually refunded, but her response above is sneaky and something people should know! She did not respond to my tickets in a timely manner She even apologized "for the delay" Notice the dates I sent emails to them that were ignored for almost two weeks I had to call my credit card company from the lack of response, who credited me the funds Then Stratfor refunded it I had to call the credit card company back and tell them to take the credit back Hours of messing with it.After days of no response:On Thu Jan 17:12:2017, [redacted] wrote:***, Please respondYou've now ignored me for days*** After days of no response:On Tue, Jan 3, at 5:PM, < [redacted] > wrote:***, Have you considered this issue closed? I never heard back If I don't hear back in a day or two, I'll go ahead and file a complaint with my credit card company Please let me know I know this isn't your fault, but I'm really disappointed in your company's new practices It didn't used to be this way at Stratfor I'll also be filing a complaint with Revdex.com, posting comments wherever is relevant, and warning others of your renewal practices That's all I can doAgain, just let me know so I can go forward [redacted] WHAT'S MOST AMAZING--the copy of the email she included above is doctored! Here's the actual email signed by ***!Hi ***,So sorry for the delay I have refunded your account I have sent the copy of the receipt through email I have also marked your account to not auto renew Please let us know if you would like to return Have a great day!***Manager - Subscriber and Member ServicesSTRATFORP.OBox 92529Austin, Texas 78709-2529http://www.stratfor.com/contactPhone: +1-512-744-4300, option 2Toll-free from the U.Sand Canada: 877-978-7284Office hours: 7:AM to 5:PM CST, Monday through FridayYou can Chat with us during business hours!

Complaint: [redacted] I've said my piece The business misrepresented itself in its "evidence" it used to support its case on this thread It doctored the email It is not the one I received A refund would have been fine, but a refund plus a bunch of stuff that's untrue is counter to the purpose of this medium I think the company handled this poorly, and I can presume it happens to a lot of other people as well I stand by my complaint, I do not accept what they said as satisfactory The process of resolving this has enforced my opinion that they are out to trick customers.I did get my money back, so that's good, but I spent way more time on this than that money is worth, and that's a net loss for me that I'll never get back I also presume that the company's calculus for its business practice is that most people won't bother going through this process.In light of this, what's done is done, and will not accept the business's response Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

I have a home appliance protection programNamed choice home warrantymaster bedroom's bathroom's lights were flickeringchoice home warranty sent out mr [redacted] from power one electricshe fixed the flickering lights but destroyed the lights in my hallchoice home warranty doesn't cover thatthe technician denies doing itThe lights in my whole house were working except the flickering lights in my masters bedroom's bathromm's lightsso not only he destroys my electricity in my hall, he was harassing me as to coming on to me, constantly hitting on meI got very uncomfortable and very scaredI was alone at the timemy boyfriend was out of town at the timethis gentleman was very irresponsible and not professional and unethical Product_Or_Service: electrical Order_Number: XXXXXXXX Account_Number: XXXXXXXXX

I have refunded the $349, removed the customer's billing information and attached a copy of our terms and conditions of which the customer would have agreed to upon subscribing

Our auto renewal process has been approved by our legal team and is displayed on our website under TERMS OF USE We show that the charges applied to the account are valid and the auto renewal process would have been something that had been agreed to at the time of purchaseThe account had several days left on the subscription and thus it continued to run until it expired It has now expired and the account shows closed

Complaint: ***
I am rejecting this response because:I was generally pleased with the product, but was renewed against my wishes for 2014. I called to cancel. There is no acknowledgement of this call and no refund, as promised in the call. There was no reason for me to be auto-renewed in the first place, at that time. I did not willingly select this as an option, and would have rejected it, any time it was offered. I expect any subscription to run out and require me to through reminders or mailings, or whatever other method. Over the phone, they acknowledge that when you renew, it will trigger your account to be subject to an "auto-renewal" the next year, even if it wasn't before (when a free months was offered to me, they told me they would disable this feature for me). You are not given an option to accept or reject this auto-renewal, when you continue a subscription. This is a deceptive business practice, in my view. They would seemingly prefer to continue your subscription without your consent, rather than have you consider whether you want the service, for another year. Until just now, I hadn't mentioned how Startfor allowed themselves to be hacked (years ago), based on very naïve security measures, and put my personal information in jeopardy with it's negligence. I will not do business with this company in the future, and will recommend to others (that I referred to Stratfor), that they do the same
Regards,
*** ***

A refund will be processed for the amount of $and the customer should see this on their account within 5-business days

Mr. *** subscribed in February 10, for a month subscription at the rate of $His subscription automatically renewed on February 11, for another months at the rate of $(this is our standard renewal rate)We have no record of receiving any sort of communication
from Mr*** either by phone or emailThere is a screen shot attached showing our communication history with himIf the $was to be refunded to him and he did not receive the funds, there was no communication from Mr*** regarding thisThe charge for $for months + an E-book was a campaign that we launched December 10, This promotion was for voluntary early renewalMr*** would have had to physically renew and input his own billing information in order to take advantage of the offerI have attached the receipt showing that purchase and the screenshot showing the SKU from the campaign. That early renewal extended his subscription to 3-6-2016. Mr*** was automatically renewed again for $+ tax (this was a special renewal rate for that specific early renewal campaign) on February 12, This charge has been refunded as a courtesyThis refund receipt has been attachedPlease see our Terms of Usehttps://www.stratfor.com/terms-of-use#tos1-Section Renewal and Subscriber Cancellation An Individual License must be prepaid for the term set forth in the Agreement and may be paid by credit card onlyActivation of an Individual License begins upon paymentUnless otherwise notified by Stratfor, the Individual Licensee’s credit card account will be automatically charged within days prior to the expiration of the term of his or her Individual LicenseAt that time, the Individual License will be renewed at the then-current rate, unless the Individual Licensee notifies Stratfor of his or her desire to cancel the Individual License at least thirty (30) days prior to the renewal date. In addition, Stratfor may seek pre-authorization of your credit card account for each renewal to verify that the credit card is valid and has the necessary funds or credit available for your renewalTo cancel your Individual License, you may call our Subscriber Support Department at 1-877-978-7284 from within the United States and Canada or at +1-512-744-4300, option from outside the United States and CanadaCancellations are processed upon receipt of the cancellation requestUpon cancellation, all fees and charges are nonrefundableIf the purchase of an Individual License includes the right to receive a “premium” (for example, a book), Stratfor will email instructions for claiming the premium to the applicable Individual Licensee, who must claim the premium in accordance with the procedures set forth in those instructions no later than the deadline set forth in those instructions. Any premium not claimed in accordance with those instructions by the applicable deadline will be forfeitedRegarding not logging in for year and months: We have many subscribers that have not logged into their account in months if not years due the fact that our content is sent via emailOr if their web browser saves their log in information and they proceed to the website, it will allow them to view all of our content without having to physically log in again. It is the subscribers responsibility to inform us of any changes to email address, or if they are experiencing difficulties logging in or accessing content (per Terms of Use). Regarding the truncated emails that began in July Stratfor.com made this change for many reasons and notification was sent to our subscribers at the end of June 2015. Resolutions offered to the subscriber: - Refund for $(this has already been issued) - His account set to not renew and all billing information removed (this has been addressed on his account) - Password reset and email address change so that he would be able to log in to his account (he could have taken this step at any time from our log in page) - months added to his account for no additional charge to compensate for the time after the email change took place in July (he refused) This is valued at $- Stratfor purchase and send the E-book or Physical book that he should have received for the $campaign(Flashpoints by George Friedman)On the email communication showing email history it shows that we sent emails regarding the book with no response from MrAnganosNo further refunds will be issued due to our Terms of Use and the amount of time that has passed from previous renewals

We received the first email from him on December 29thI replied the same day From the screen shots you can see my time frame of corresponding with the customer We were on vacation for the New Year and had responded initially with our Terms of Use that stated we require days notice to cancel his account before it renews in order to remove the billing information and to mark it to not auto renew I was able to respond back to him as soon as possible with our work load I refunded him in a timely manner "Thursday, December 29, - 23:06Agent: ***.***rt Thank you for reaching out to us! Is there a reason you do not want to continue with Stratfor? We would love to work with you to keep you as a subscriber! We have a lot of great changes coming to Stratfor, including a brand new website set to launch at the beginning of 2017, so it is a great time to be with us! Unfortunately, we will not be able to refund you for your renewal, but I would love to work with you the best way that I am able to within our policies! When you originally signed up for Stratfor, you agreed to our Terms of Service, which state that you will be automatically renewed at the end of the subscription term and all charges and fees are nonrefundableWe just ask that we are given at least days notice prior to the end of your subscription in order to stop the automatic renewalI have attached this section of the terms below: Section Renewal and Subscriber Cancellation An Individual License must be prepaid for the term set forth in the Agreement and may be paid by credit card onlyActivation of an Individual License begins upon paymentUnless otherwise notified by Stratfor, the Individual Licensee’s credit card account will be automatically charged within days prior to the expiration of the term of his or her Individual LicenseAt that time, the Individual License will be renewed at the then-current rate, unless the Individual Licensee notifies Stratfor of his or her desire to cancel the Individual License at least thirty (30) days prior to the renewal dateTo cancel your Individual License, you may call our Subscriber Support Department at 1-877-978-from within the United States and Canada or at +1-512-744-4300, option from outside the United States and CanadaCancellations are processed upon receipt of the cancellation requestUpon cancellation, all fees and charges are nonrefundable. I would like to offer you additional months to your recent renewal free of charge! Please reply to this email so that I may add the additional time to your subscriptionIf you still want to cancel with us, I can set your account to not renew automatically in the future, but I hope during the remainder of your subscription we can prove our merit to you!" The reason I signed my name *** is to protect my identity to customers who might want to do harm to myself or my loved ones It is standard practice for all of our customer support personnel The customer could have made a phone call or chat with us at any time during time he was waiting to hear back from us We are available by phone Monday - Friday 7:am - 5:pm CST Our number is on our webpage.I am so sorry that he has bad feelings about our business practices I hope that he understands that we only want to service the customer in the most professional manner

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

I have refunded the $199 back to this customer's account.   Sincerely,   [redacted] Subscriber Services Manager   STRATFOR - Global Intelligence [redacted]

Hello!Eileen has left Stratfor, so I will be taking over the Revdex.com Complaints.  My name is [redacted] and I am the Manager of the department.  My email address is [redacted]I refunded his account on January 8, 2017 and sent him the following email:Monday, January 9, 2017 -...

00:21Agent: [redacted].[redacted]rt 46702 Hi [redacted], So sorry for the delay. I have refunded your account. I have sent the copy of the receipt through email. I have also marked your account to not auto renew. Please let us know if you would like to return. Have a great day! I also responded to his tickets in our help desk line in a timely manner.  I have added a screen shot with the history of our notes.  I also attached a copy of the refund that I issued.    Thursday, December 29, 2016 - 23:06Agent: [redacted].[redacted]rt 46702 Thank you for reaching out to us! Is there a reason you do not want to continue with Stratfor? We would love to work with you to keep you as a subscriber! We have a lot of great changes coming to Stratfor, including a brand new website set to launch at the beginning of 2017, so it is a great time to be with us! Unfortunately, we will not be able to refund you for your renewal, but I would love to work with you the best way that I am able to within our policies! When you originally signed up for Stratfor, you agreed to our Terms of Service, which state that you will be automatically renewed at the end of the subscription term and all charges and fees are nonrefundable. We just ask that we are given at least 30 days notice prior to the end of your subscription in order to stop the automatic renewal. I have attached this section of the terms below: Section 5. Renewal and Subscriber Cancellation 5.1 An Individual License must be prepaid for the term set forth in the Agreement and may be paid by credit card only. Activation of an Individual License begins upon payment. Unless otherwise notified by Stratfor, the Individual Licensee’s credit card account will be automatically charged within 60 days prior to the expiration of the term of his or her Individual License. At that time, the Individual License will be renewed at the then-current rate, unless the Individual Licensee notifies Stratfor of his or her desire to cancel the Individual License at least thirty (30) days prior to the renewal date. 5.2 To cancel your Individual License, you may call our Subscriber Support Department at 1-877-978-7284 from within the United States and Canada or at +1-512-744-4300, option 2 from outside the United States and Canada. Cancellations are processed upon receipt of the cancellation request. Upon cancellation, all fees and charges are nonrefundable. I would like to offer you 3 additional months to your recent renewal free of charge! Please reply to this email so that I may add the additional time to your subscription. If you still want to cancel with us, I can set your account to not renew automatically in the future, but I hope during the remainder of your subscription we can prove our merit to you!Thursday, December 29, 2016 - 23:05Agent: [redacted].[redacted]rt 46702 Thu Dec 29 09:24:05 2016 <[redacted]> - Ticket created [Reply] [Comment] [Forward] Subject: [Individual Sales] Renewing account Date: Thu, 29 Dec 2016 15:23:04 +0000 To: [email protected] From: "Stratfor" <[email protected]> Download (untitled) / with headers text/plain 5.1KiB Download (untitled) / with headers text/html 7.4KiB [Individual Sales] Renewing account [redacted]) sent a message using the contact form at https://www.stratfor.com/contact. I did not intend to renew my account. I tried to remove my credit card from the site months ago. There's no option on your site that I could find to not renew. Please refund. Thank you. [redacted] 202-250-4889 [redacted]

Complaint: [redacted]
I am rejecting this response because:They have notes for my account, but no note that indicates that I called to cancel their service.  Wonderful. That must mean that I am wrong or worse, deliberately dishonest. Their response indicates that Startfor is willing to profit from someone, just because they "should have paid better attention".Their response indicates that I paid triple the amount in 2014 than 2013, willingly, and they go on to say I did not access their site all during that time.  Over the phone they have acknowledged that I did not use their service for 1 year and 9 months, yet they maintain that I was a willing subscriber, all that time.  There is a log-in that is required to read FULL articles, and they acknowledge that I have not done so. They claim to have sent me a book that I have never heard of, and do not want, anyway.They have also said that they cancelled my unasked for 2016 service (that they AGAIN auto-renewed), yet even now I continue to receive their e-mails after they assured me I would receive no more.  Over the phone they told me they would end immediately.  They did offer a free 7 month subscription, but I rejected over the phone; have they unilaterally decided to give it to me anyway?  I don't want it; will they now say that I did NOT reject it?  If these e-mails are an indicator of continued service (as they stated over the phone), then I guess I can expect (again) that the charges will not reversed and my account will not be cancelled. I accept by their response that they will not make this right; the customer is clearly secondary, to the pittance they received from me.  A shame... I will not subscribe again, not because of their product, but because of their customer service.  What is harder to accept is that they will do nothing to correct this deceptive auto-renewal process and that they will not own the failure of their representative to cancel my account.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I've said my piece.  The business misrepresented itself in its "evidence" it used to support its case on this thread.  It doctored the email.  It is not the one I received.  A refund would have been fine, but a refund plus a bunch of stuff that's untrue is counter to the purpose of this medium.  I think the company handled this poorly, and I can presume it happens to a lot of other people as well.  I stand by my complaint, I do not accept what they said as satisfactory.  The process of resolving this has enforced my opinion that they are out to trick customers.I did get my money back, so that's good, but I spent way more time on this than that money is worth, and that's a net loss for me that I'll never get back.  I also presume that the company's calculus for its business practice is that most people won't bother going through this process.In light of this, what's done is done, and will not accept the business's response.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because it isn't true.  My account was eventually refunded, but her response above is sneaky and something people should know! She did not respond to my tickets in a timely manner.  She even apologized "for the delay".  Notice the dates.  I sent 3 emails to them that were ignored for almost two weeks.  I had to call my credit card company from the lack of response, who credited me the funds.  Then Stratfor refunded it.  I had to call the credit card company back and tell them to take the credit back.  Hours of messing with it.After 7 days of no response:On Thu Jan 05 17:12:40 2017, [redacted] wrote:[redacted], Please respond. You've now ignored me for 7 days. [redacted] After 5 days of no response:On Tue, Jan 3, 2017 at 5:33 PM, <[redacted]> wrote:[redacted], Have you considered this issue closed?  I never heard back.   If I don't hear back in a day or two, I'll go ahead and file a complaint with my credit card company.  Please let me know.  I know this isn't your fault, but I'm really disappointed in your company's new practices.  It didn't used to be this way at Stratfor.  I'll also be filing a complaint with Revdex.com, posting comments wherever is relevant, and warning others of your renewal practices.  That's all I can do. Again, just let me know so I can go forward. [redacted]  WHAT'S MOST AMAZING--the copy of the email she included above is doctored!  Here's the actual email signed by [redacted]!Hi [redacted],So sorry for the delay.  I have refunded your account.  I have sent the copy of the receipt through email.  I have also marked your account to not auto renew.  Please let us know if you would like to return.  Have a great day![redacted]Manager - Subscriber and Member ServicesSTRATFORP.O. Box 92529Austin, Texas 78709-2529http://www.stratfor.com/contactPhone: +1-512-744-4300, option 2Toll-free from the U.S. and Canada: 877-978-7284Office hours: 7:30 AM to 5:30 PM CST, Monday through FridayYou can Chat with us during business hours!