Power Pitching & Hitting

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and DO NOT agree with the statements made by Mr [redacted] However, since he has forwarded a FULL refund ($785.00), I consider this issue resolved Both parties have agreed to go their separate ways Thank you for your time Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and DO NOT agree with the statements made by Mr [redacted] However, since he has forwarded a FULL refund ($785.00), I consider this issue resolved Both parties have agreed to go their separate waysThank you for your time Regards, [redacted]

April we offered a special deal on hours of lessons at a discounted rate with an expiration of Sept This is for clients to purchase lessons during slower business times but to use them in a timely manner [redacted] purchased lessons s on April 27th, then used of the hours for her son ***I have emails that show that she was aware of the expiration policyAt some point in summer 2015, [redacted] came down with a sore armWe suggested to [redacted] that she take [redacted] to the DoctorI cannot speculate whether they did or notWe didn't see them for a whileThen August 18th I reviewed an email inquiring about playing for our Fall Baseball team and also asking me that since [redacted] had a sore arm if I would extend the expiration date since they didn't use all the lessonsI replied that they wouldn't lose the lessonsI have these emails as proof as wellLater in August they signed [redacted] up for our fall teamOur Fall team plays in the USABL league and all fees for Fall Ball were due August 1st and they are not refundableTherfore the [redacted] joined past theAugust 1st deadline, and applied their payment to the leagueThe season started early September and it wasn't till after the season was weeks old did "they" deam [redacted] not able to play due to a sore armAt this point I said I would not offered a refund because the league we paid will not reimburse meBut I was nice enough to offer them ton utilize their funds towards training sessions when [redacted] was feeling betterThey didn't like this option and threatened to "take things to another level"Then in December [redacted] called and apologized to me and asked if I would be willing to extend the hours we owed her plus the costs of the team towards training sessions, which I was not obligated to do but I agreedI didn't hear from the [redacted] again until March requesting scheduled times for ***At this point we were busy but I advised that I could get them on schedule within a couple of weeksMarch is the busiest month for my baseball AcademyOn March 28th [redacted] sent me an email with a proposal to put the funds towards a camp and a teamThen she requested lessons, I theneed responded with a request for a Doctors note clearing [redacted] of such activitesThis is believe is the responsibility I hold in my position as a baseball trainer, to ensure healthy baseball playersAt this point [redacted] because angry and frustrated and threatened to sue me for a refundThen [redacted] emailed me stating that she wanted a full refund for expired lessons and a team that they left well after the season started and was payed forThe reason for requesting this refund was she stated that I refused servicesI replied stating that I wasn't refusing services but I wanted a doctor's note clearing [redacted] to resume baseball trainingI received another email stating that she didn't want to train with usThen later I find out that [redacted] is still suffering a sore arm playing for his school teamSo I believe it was a good call to require a doctor's noteI never refused services just requested a note from a doctor and I extended lessons and agreed to put funds payed for a team towards training even though I was not obligated toI feel that this complaint has no validityThank you for your time Bill [redacted]