Power Point Financial, LLC

Power Point Financial [redacted] Dear Sir/Madam: Please accept this correspondence in response to the complaint filed by [redacted] Power Point Financials records indicate that September of 2015, [redacted] entered into a transaction to purchase coaching and informational material to assist in the development of an online businessEnclosed is a copy of the terms and conditions [redacted] used her credit card to complete the transaction PPF worked with her for weeks to help her get the lowest interest on her cards before she paid us anythingShe has worked the program for seven months and now is calling us a "farce"? We still have not received full payment after numerous attempts to contact her to collectNow that her coaching is over we are a "farce"? Everything detailed in her coaching agreement, that she was to pay for, was provided for her Nowhere along the way in her weekly sessions with her coach did she mention being unhappy and if anything was needed all she had to do was contact customer service at [redacted] or [redacted] This information is given during registration and it is in her contractWe have not receive one call or email from *** [redacted] attended a coaching session in March and did not have any complaintsShe was continuing with the program Now that ***'s website is built and weekly sessions are over she is unhappy? As you can see in the notes coaching has been trying to collect payment and there has been no communication from *** We are still here to help and if additional help is needed we are more than happy to give it at no cost to herOur guarantee states that we will continue to work with each customer until they have recovered their initial investmentInstead of contacting the Revdex.com first she should have contacted usWe can't help if we don't know of the problem Sincerely, Customer Service Power Point Financial

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Power Point Financial S Orchard St Boise ID Dear Sir/Madam: Please accept this correspondence in response to the chargeback filed by [redacted] Power Point Financials records indicate that on December 8th, 2015, [redacted] entered into a transaction to purchase coaching and informational material to assist in the development of an online businessEnclosed is a copy of the terms and conditions [redacted] used his credit card to complete the transaction [redacted] alleges PPF never provided any services that were promised to the consumerI have attached the coaching agreement that will list the services that [redacted] purchasedOn after registration he was contacted for his welcome call and was also sent an email to follow up and remind him of his next appointment on After that he has contact via phone and email as well as attended Live Webinars and attended his coaching sessions with his coachAbout weeks in he started to discuss concerns about his finances with his coachThere is no mention of not receiving service purchased by PPFHe discussed with his coach being contact by additional companies and the concern about spending more money His coach let him know he did not need to do thatAgain nothing mentioned about the PPF program On [redacted] called in to speak about getting a refund stating health issuesAt this time, he requested a refund which was denied [redacted] has accessed and worked the program as well as attended coaching sessionsHis reason for canceling is due to no fault of PPF’s and we do not feel a refund is due He contacted his coach as recent as [redacted] has filed a claim with the Ohio Attorney General which was recently closed in our favorHe has also file a claim with the Idaho Attorney General and the Idaho Revdex.comHe has cancel the check with his bank claiming fraud and we are still disputing thisHe has worked the program for nearly months and decided he did not want to continueWe have a contract in place and follow the laws of the State of Idaho Why don’t our customers? We spend hours on the phone, take them through registration, read them the terms and conditions as well as the cancelation policy and then have them read it and sign itA copy is sent immediately after the contract is signed so each customer has a copy PPF has provided all the services purchased by [redacted] You can see this in the client information attached PPF has provided materials and training and is committed to working with [redacted] until his initial investment is recouped Please let me know if you need more information Respectfully, Customer Service Power Point Financial

Power Point FinancialS Orchard StBoise ID 83705Re: [redacted] ID: [redacted] Dear Sir/Madam: Please accept this correspondence in response to the complaint filed by [redacted] Power Point Financials records indicate that on April 6th, 2015, Mrs [redacted] entered into a transaction to purchase coaching and informational material to assist in the development of an online businessEnclosed is a copy of the terms and conditions Mrs [redacted] used her credit card to complete the transaction.Mrs [redacted] alleges a representative of PPF “conned” her into purchasing a program for $She also claims that she was told that if she needed more coaching after six months that we would be there to help her and that she has not been able to get a call backFirst off she was not connedShe entered into this agreement on her ownIt was a few lengthy conversations and then a registration processShe is correct by saying that we will be there after her months to help her with additional coaching but she needs to contact us to get thatThis is stated in our service guaranteeFinally, Mrs [redacted] needs to let us know she needed more coaching and we would have given that to herShe has not contacted anyone from our company since August of when she had her last coaching session.This could have all been easily resolved if she would have called the customer service number of [redacted] or eailed customer [redacted] @powerpointfinancial.comPPF has provided all the services purchased by Mrs [redacted] You can see this in the client information attached PPF has provided materials and training and is committed to working with Mrs [redacted] until her initial investment is recouped.Please let me know if you need more information.Respectfully,Customer ServicePower Point Financial

Power Point Financial
** *** *** *** ** ***
***
Dear Sir/Madam:
Please accept this correspondence in response to the complaint filed by *** ***.
Power Point Financials records indicate that September of 2015, *** *** entered
into a transaction to purchase coaching and informational material to assist in the development of an online businessEnclosed is a copy of the terms and conditions. *** used her credit card to complete the transaction
PPF worked with her for weeks to help her get the lowest interest on her cards before she paid us anythingShe has worked the program for seven months and now is calling us a "farce"? We still have not received full payment after numerous attempts to contact her to collectNow that her coaching is over we are a "farce"? Everything detailed in her coaching agreement, that she was to pay for, was provided for her
Nowhere along the way in her weekly sessions with her coach did she mention being unhappy and if anything was needed all she had to do was contact customer service at *** or ***This information is given during registration and it is in her contractWe have not receive one call or email from ***.
*** attended a coaching session in March and did not have any complaintsShe was continuing with the program Now that ***'s website is built and weekly sessions are over she is unhappy? As you can see in the notes coaching has been trying to collect payment and there has been no communication from ***
We are still here to help and if additional help is needed we are more than happy to give it at no cost to herOur guarantee states that we will continue to work with each customer until they have recovered their initial investmentInstead of contacting the Revdex.com first she should have contacted usWe can't help if we don't know of the problem
Sincerely,
Customer Service
Power Point Financial

Complaint: ***I am rejecting this response because: FIRST OFF I HAVE EVERY TEXT MESSAGE BETWEEN MYSELF AND THE ORIGINAL PERSON WHO CONTACTED ME ON THISI WILL PAY YOUR FIRST THREE MONTHS OF OVER HEADTHIS NEVER HAPPENED PERIOD I TOLD HIM I FELT UNCOMFORTABLE WITH THIS RIGHT AFTER I WAS CONVINCED TO DO ITI TOLD HIM SO AND NOTHINGPRETTY MUCH HE SHOVED THIS CONTRACT IN MY FACE TOLD ME I HAD NO OPTIONS WHEN WHAT I SHOULD HAVE DONE IS FILE WITH MY CREDIT CARDS AS FRAUDULENTMY "COACH" HAD TO TAKE THREE WEEKS OFF AND TOLD ME HE WOULD PICK UP WHERE WE LEFT OFF THAT DID NOT HAPPEN WHAT THEY FAIL TO TELL YOU IS THE DIFFERENCE BETWEEN ORGANIC ADVERTISING AND PAID ADVERTISING THERE IS NO POSSIBLE WAY TO GET A WEBSITE INTO VIEW ON GOOGLE WITH OUT SPENDING OBSCENE AMOUNTS OF MONEY SO BOTTOM LINE IS THEY SAW A SUCKER AND TOOK ADVANTAGEAND I PROMISE THIS : COACHING IS FAR FROM WORTH THE $FOR WHAT YOU GET I WILL NOW NEED TO FILE BANKRUPTCY PLUS THE FACT THEY CHARGED ME FOR TAX SERVICES I WILL NOT USE$ON TOP OF THE $AND REFUSE TO REFUND AT THE VERY LEAST THAT AMOUNT FOR A SERVICE NOT USEDI MEAN WHERE IS THE ETHICAL PART IN ALL THIS?

Re: *** ***
Complaint ID:***Dear Sir/Madam:
Please accept this correspondence in response to the complaint filed by *** ***
Power Point Financials records indicate that September of 2015, *** *** entered into a transaction to purchase coaching and informational material to assist in the development of an online businessEnclosed is a copy of the terms and conditions *** used her credit card to complete the transaction
Aside from working with *** for weeks to get the lowest interest for her we also sent her a sample contract to review before any money was exchangedShe reviewed this contract and continued contact with PPFWeeks after signing up *** on her own mail us partial payment*** emailed back and forth with customer service for weeks after registrationIf she was unhappy, needed help or wanted to cancel why didn’t she use that same email or the customer service number listed in her contract and in the email
Nowhere along the way in her weekly sessions with her coach did she mention being unhappy and if anything was needed all she had to do was contact customer service at *** or ***. This information is given during registration and it is in her contractWe have not receive one call or email from ***.
*** attended a coaching session in March and did not have any complaintsShe was continuing with the program Now that ***'s website is built and weekly sessions are over she is unhappy? As you can see in the notes coaching has been trying to collect payment and there has been no communication from ***. As stated before we have did not even receive full payment and she will only be happy with a full refund.
We are still here to help and if additional help is needed we are more than happy to give it at no cost to her. Our guarantee states that we will continue to work with each customer until they have recovered their initial investment. Instead of contacting the Revdex.com first she should have contacted usWe can't help if we don't know of the problem
Sincerely,
Customer Service
Power Point Financial

Complaint: ***I am rejecting this response because:
THIS IS NOT A COMPLETELY HONEST RESPONEI WAS TELLING MY COACH "***" FOR WEEKS THAT I WAS SUPER UNHAPPY THAT I FELT LIKE THE ONLY THING I ACCOMPLISHED WAS PUTTING MY SELF IN DEBTI ALSO HAD THE SAME CONVERSATION WITH A FRED S***"*** HAD SAID IN OUR LAST CONVERSATION HE HAD STATED THAT HE WAS OUT OF TOWN OR WHATEVER FOR THREE WEEKS WE WOULD PICK UP WHEN HE RETURNEDTHAT NEVER HAPPENEDTHE ONLY THING I WOULD LIKE AT THIS POINT IS THE AMOUNT OF TAX SENTRY TO BE REIMBURSED.IN THE AMOUNT OF $I WILL NOT USE THEM FOR MY TAXES AND IN THE MEANTIME I HAVE COME TO THE CONCLUSION THAT THIS COMPANY IS ONLY OUT TO PUT PEOPLE FURTHER IN DEBT AND IT WAS MY FAULT FOR BELIEVING THE LIES THEY TOLD SO I WILL CONTINUE WITH COMPLAINTS I WILL CONTINUE TO HOPEFULLY INFORM PEOPLE TO NOT FALL FOR THIS SCAM AND IF THERE WAS ANY HONESTY AT ALL THE RIGHT THING WOULD BE TO REIMBURSE THE AMOUNT OF TAX SENTRY A PORTION THAT WAS NEVER USED AND WILL NT BE USEDTHE REST I HAVE NO CHOICE BUT TO ACCEPT THE FACT I MADE A BAD FINANCIAL DECISION AND PUT BELIEF IN A COMPANY THAT IS COMPLETELY A FARCE. Sincerely,*** ***

Power Point Financial1111 S Orchard StBoise ID 83705Re:  [redacted]ID: [redacted]Dear Sir/Madam: Please accept this correspondence in response to the complaint filed by [redacted]. Power Point Financials records indicate that on April 6th, 2015, Mrs. [redacted] entered into a...

transaction to purchase coaching and informational material to assist in the development of an online business. Enclosed is a copy of the terms and conditions.  Mrs. [redacted] used her credit card to complete the transaction.Mrs. [redacted] alleges a representative of PPF “conned” her into purchasing a program for $6000.00. She also claims that she was told that if she needed more coaching after six months that we would be there to help her and that she has not been able to get a call back. First off she was not conned. She entered into this agreement on her own. It was a few lengthy conversations and then a registration process. She is correct by saying that we will be there after her 6 months to help her with additional coaching but she needs to contact us to get that. This is stated in our service guarantee. Finally, Mrs. [redacted] needs to let us know she needed more coaching and we would have given that to her. She has not contacted anyone from our company since August of 2015 when she had her last coaching session.This could have all been easily resolved if she would have called the customer service number of [redacted] or eailed customer [redacted]@powerpointfinancial.com. PPF has provided all the services purchased by Mrs. [redacted]. You can see this in the client information attached.  PPF has provided materials and training and is committed to working with Mrs. [redacted] until her initial investment is recouped.Please let me know if you need more information.Respectfully,Customer ServicePower Point Financial

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Power Point Financial
1111 S Orchard St
Boise ID 83705
 
Dear Sir/Madam: 
Please accept this correspondence in response to the chargeback filed by [redacted] 
Power Point Financials records indicate that on December 8th, 2015, [redacted] entered into a transaction to...

purchase coaching and informational material to assist in the development of an online business. Enclosed is a copy of the terms and conditions.  [redacted] used his credit card to complete the transaction.
[redacted] alleges PPF never provided any services that were promised to the consumer. I have attached the coaching agreement that will list the services that [redacted] purchased. On 12.10.15 after registration he was contacted for his welcome call and was also sent an email to follow up and remind him of his next appointment on 12.16.16. After that he has contact via phone and email as well as attended Live Webinars and attended his coaching sessions with his coach. About 6 weeks in he started to discuss concerns about his finances with his coach. There is no mention of not receiving service purchased by PPF. He discussed with his coach being contact by additional companies and the concern about spending more money.  His coach let him know he did not need to do that. Again nothing mentioned about the PPF program.
On 01.20.16 [redacted] called in to speak about getting a refund stating health issues. At this time, he requested a refund which was denied. [redacted] has accessed and worked the program as well as attended coaching sessions. His reason for canceling is due to no fault of PPF’s and we do not feel a refund is due.  He contacted his coach as recent as 01.27.16.
[redacted] has filed a claim with the Ohio Attorney General which was recently closed in our favor. He has also file a claim with the Idaho Attorney General and the Idaho Revdex.com. He has cancel the check with his bank claiming fraud and we are still disputing this. He has worked the program for nearly 2 months and decided he did not want to continue. We have a contract in place and follow the laws of the State of Idaho.  Why don’t our customers? We spend hours on the phone, take them through registration, read them the terms and conditions as well as the cancelation policy and then have them read it and sign it. A copy is sent immediately after the contract is signed so each customer has a copy.
PPF has provided all the services purchased by [redacted]. You can see this in the client information attached.  PPF has provided materials and training and is committed to working with [redacted] until his initial investment is recouped.
Please let me know if you need more information.
  
Respectfully,
Customer Service
Power Point Financial