Power Provider

Revdex.com:
I have reviewed
the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Just received the message as closed due to no response from the businessI have requested additional information and also called the customer to resolve
Thank you

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Again, I have never received a renewal contract by email from Electricity Maine LLC. They are quick to say I wanted email correspondence only, but they called my cell to tell me about their $fee. On the Maine Office of the Public Advocate web site it lists Electricity Maine LLC as having a month fixed term with a Early Termination fee of $100. I have met this requirement of months and wish to cancel without a fee
Regards,
*** ***

I spoke with this customer and he also was notified previously explaining that there was an issue with our computers and that is why he wasn't able to to get through to usThe customer has been dropped from *** *** and is now all setThank you

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
The business has acknowledged of receipt of notice of bankruptcy informationThey were also provided with the contact information for the bankruptcy lawyer yet continued to contact me despite the judge's order.I guess I will have to provide this information to the District Attorney to pursuecriminal charges for willfully violating a court order to cease and desist.In addition, I will be contacting my attorney and begin a lawsuit for violation of bankruptcy orderI will be asking for maximum damages in this case. I have also found out that they are the subject of an open case that may go to a class-action status shortlyI think I will be joining that suit and adding this information to itI hope Electricity Maine is prepared to file for chapter liquidation. They will hopefully learn that you cannot violate the law whenever you feel like it, and such violations come with dire consequences. If they are not willing to follow the law then nothing the Revdex.com can do will probably resolve this issueI appreciate your help in this regards,Thank you Regards,
*** ***

I have called this customer and have come to an agreementI offered her a different rate and she acceptedThank you

I apologize for not responding soonerI noticed that one our agents spoke with the customer and waived the fee for this customerThis has been completed on 9/5/If there is something further you would need please don't hesitate to contact us
Thank you

Agent spoke with Ms*** today to explain that she will be receiving a refundThere was an error on our end, the customer called and asked to drop her account and we put the note in the system but didn't process the dropWe truly apologize
Thank you

I apologize for all of the confusionI will go ahead and waive the ETF of $Please let me know if you have any additional questions
Thank you

Revdex.com:
I have reviewed the response submitted by the business and have determined that
the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

I have read the above complaint and at the time that this customers term was ending, the electricity prices happen to be very high. This customer has been a customer of ours since 2011 and we value each of them. We always try to do what is right for our customers and we price it according to what we...

can buy the power at that time, it happen to be a bad winter at that time. So it can fluctuate up or down and this customers rate did do that so it wasn't always high. We did speak with this customer on 12/28/15 and offered them the new rate that we had available at that time which is below the Standard offer. We cannot usually do this but we do want our customers to be happy. Thank you

Better Business...

Bureau:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
The amount that was promised to me was  a 75 dollar [redacted] card not 50 dollars and if the lower rate doesn't go through soon, they promised me that they would refund me more money for each month I was overcharged. I have been overpaying since the first contract was sent in October 2017 and never lowered to .0999. I am still paying the higher rate with no new contract dates to let me know when the .0999 will kick in.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
The renewal emails that they say they sent are actually Electricity Maine Newsletters and not actual renewals. They ever actually send renewals, only newsletters. They say you opened your renewal on a certain date but it is the date you opened there newsletter. Another deceiving fraudulent tactic from Electricity Maine. Ask them to show you the email they sent, they will not be able to do it. Only a screen print of when you opened an email from electricity Maine, which come to find out, is only a newsletter. 
Regards,
[redacted]

Spoke with customer and I was able to put his account back to the Standard Offer with no Cost recovery fee due to circumstances. Thank you

Hello, after looking at the account I seemed to have responded when it looks like someone may have spoken to the customer and gave them a low rate that we currently have. After reading your response I understand how you are feeling and I apologize that you are not satisfied with the industry. We have given you the lower rate and we do follow the Maine Public Utility Commission rules. If you would like to call our office I would be more than happy to speak with you.Thank you[redacted]

I have reviewed the accounts and noticed that the accounts have a different email address then the one that is listed in this complaint. The one that we have on file is [redacted]. Electricity Maine follows the rules by the [redacted] and sending notices by email is...

acceptable. Notices (renewals) are sent with the Terms of Service which explains to customers about the cost recovery fee if canceled in the middle of their term. Customers have 10 days to respond and we have even been lenient in offering customers other options if they call us after their renewal has gone by. If a customer calls us several months later we have been still trying to help the customer by offering them what we have at that time. If they choose not to stay with us then we are charging the cost recovery fee of $100.00 for leaving in the middle of their term. Please let me know if something different was not mentioned to you and I will be more than happy to call you to see if there is something else that we may be able to offer you. Thank you

On 1/25/18 I am showing that the new rate for 9.99 for 12 months went through onto the customers account. I am still going to send the customer a gift card for $50.00. We apologize for this miscommunication. Please let us know if there is anything else you may need.
Thank you

I have reviewed this complaint and did try to call the customer to discuss. I noticed that the email that we have on file is not the same email that we have listed on the account. We do follow the rules of the Maine Public Utilities Commission which allows Suppliers to do correspondence through...

email. It would be the customers responsibility to update their email addresses if for some reason they were to change them. This customer has been a customer of Electricity Maine since 2011 and her rate did go up at a time when the power was really high to purchase. The market has come down since then and we had already bought the power for this customer. I would of been willing to drop her rate to a rate that would of been lower than the Standard Offer. Because we do value this customer and would love to have her back I am willing to waive the cost recovery fee of $100.00 due to the situation of this account. Thank you[redacted]

Hello,Back in 2011 we were the first in [redacted] to offer customers a lower rate than the Standard Offer rate. Since then there have been several competitors who have entered into the market in [redacted]. The prices have raised due the harsh winters as well. We have sent out renewals to our customers 30-60...

days prior to a customer term ending. You have had this time to choose if you wanted to stay with Electricity Maine. Our Terms and Services were also sent with each renewal period which does tell customers that if they leave in the middle of their term they will be charged a cost recovery fee of $100.00. At this time I can offer you a rate of 9.99 for 15 mos. or 6.49 until November. If you would like to call us we would be more than happy to help you in any way we can.Thank you

We do send out notices by email if an email was provided to us. If not, then they are sent through the U.S. Mail. It does look like this account was resolved and the fee was waived. Thank you