POWERHOME SOLAR

It's only one star because the salesman did the best he could do given the situation. Power Home Solar didn't meet any of the accolades your company brags about. First, you promise no out of pocket expenses which is NOT true except for the first 60 days. That may be insignificant and certainly is in the fine print but underscores how this company promises you the world. Second, the customer service rep calling me to confirm my appointment set it for 5 pm when the sales rep said they don't even HAVE 5 pm appointments. The salesman did as admirable a job as one can do given he was ONE HOUR late by no fault of his own. The salesman DID NOT even know that I requested a call ahead and a call from the driveway. I spent 10 - 15 minutes on the phone with the customer service rep explaining how I needed a call ahead and a call from the driveway to ensure safety measures were in place due to my wife being high risk for COVID19. Then after his sales pitch, his "supervisor" (and I put it in quotes intentionally) was called and when I tried to explain to the "supervisor" my source of frustration from the very beginning of my interaction with this company, he answered with "well other solar companies don't even come out personally" and COMPLETELY MISSED THE POINT OF THE FRUSTRATION - hence the quoting of the word supervisor. I had quotes from TWO other companies - one was via ZOOM and the other was in person so the "supervisor's" statement was disingenuous at the least. Then, I am informed that my salesman - who did OK given the really TERRIBLE first impression (that was NO fault of his own) I had of Power Home Solar informs me that he will no longer be my rep and I be turned over to some general sales team.
Power Home Solar claims to have all these great accolades and they completely screwed up this customer's VERY FIRST IMPRESSION which in the business world (and personal, too) is the impression that lasts. Why would I even entertain spending tens of thousands of dollars with a company that doesn't even KNOW how to make a good FIRST impression!!!!!
I thank you for reading this complaint to its end.

I had nothing but problems with PowerHomes. On the first day of the install, one of the workers drilled a 2-inch hole through my siding into our master bathroom. They advised me they would replace the siding and fix the drywall the next time they came out, which could be up to 2 weeks! Who doesn’t want rain inside their home, I asked? I checked my basement to see if I had a piece of siding leftover from when we had our house built. Luckily I did and they replaced the siding that day. As they were cleaning up for the day one of the workers stacked five panels on top of one another. I saw him drop the last one on top of the rest of them. He didn’t lay it down gently treating it like it was a $40,000 system, he dropped it like a piece of plywood. The pieces were scratched, I didn’t know if they were broken. I approached the foreman and told him of the issue. He apologized and advised me that if any of the panels are broken you can see that on the app after the install is complete and that the panels would be covered under the warranty.
On the second install day, one of their employees fell off our roof, thankfully he was okay and wearing a tag-line! However, he did cause $1,200 worth of damage. I called nearly every day to try and get ahold of someone to schedule a time to have someone fix my deck and gutters. They told me it was going to take at least 2 weeks for someone to call, then 2 more weeks for someone to actually come out. I requested to do the work myself since it was going to take them so long to fix it. They said they would have to ask the “head of customer service”. It took 2 weeks to get a response! That was after I called a local manager, yelled at her, and told her that I was writing this review and seeking legal counsel. She did hang up on me, rightfully so. However, come Monday, since they don’t work weekends, all of my questions were answered. They said they would reimburse me the $1,200 worth of damage and that the service department would call me to troubleshoot why the panels weren’t working. Customer service called later that afternoon. They couldn’t figure it out so they gave me the number to ***’s customer service. *** discovered that there was a chip that wasn’t installed or was improperly installed and someone would have to come out to fix it.
Prior to all of this, I waited 2 weeks for the “MASTER INSPECTOR” to come out after the install was complete to make sure the system was properly set up. He never showed up! I received an email congratulating me that the inspection passed. I called and asked about it. They told me the “master inspector” looked at photos from the install crew and approved it and that nobody was coming out. Apparently they missed the most important part. The chip that allows the solar panels and the powercell, which controls the entire system, weren’t communicating. The PowerHome technician gave me her direct phone line and told me to call back if I had any issues. When I called the phone number the call could not be completed, even 4 days later she still can’t be reached. I had to wait until Monday to call and schedule someone to come out, yet AGAIN! This is the 2nd time someone was scheduled to come out and never did. So now I'm waiting for another week and the issues still aren’t resolved.
Due to their lack of concern about fixing the problem, I’m going to have to pay the loan for the solar panels, plus an electric bill that shows I didn’t produce any electricity. Customer service was not willing to help push back the first payment of the solar panels so I wouldn’t have two big bills to pay. Thanks a lot, PowerHome. Unfortunately, *** is associated with this terrible company. I’m sure the products are great but PowerHome is a terrible company. I’ll be contracting any services needed to a different company so I never have to deal with PowerHome Solar again! I hope I said enough for you NOT to go with PowerHomes.

Their sales men told us that their company would come into our home, change out all of our water faucet heads and shower heads, he said they put on the heat shields to both our hot water heaters, change out the shower heads to all our showers and replace all of our light bulbs with energy saving bulbs. New home thermostat, When they got here they handed us a box and said here you go. And told us to do it. There wasn't enough supplies to cover our faucets, showers, or hot water heaters and no thermostat. We have tried numerous times to have this issue fixed with no response from the salesmen or the sales manager.

Their sales men told us that their company would come into our home, change out all of our water faucet heads and shower heads, he said they put on the heat shields to both our hot water heaters, change out the shower heads to all our showers and replace all of our light bulbs with energy saving bulbs. New home thermostat, When they got here they handed us a box and said here you go. And told us to do it. There wasn't enough supplies to cover our faucets, showers, or hot water heaters and no thermostat. We have tried numerous times to have this issue fixed with no response from the salesmen or the sales manager.

Their sales men told us that their company would come into our home, change out all of our water faucet heads and shower heads, he said they put on the heat shields to both our hot water heaters, change out the shower heads to all our showers and replace all of our light bulbs with energy saving bulbs. New home thermostat, When they got here they handed us a box and said here you go. And told us to do it. There wasn't enough supplies to cover our faucets, showers, or hot water heaters and no thermostat. We have tried numerous times to have this issue fixed with no response from the salesmen or the sales manager.

Very quick, professional, and efficient process from initial meeting to end of installation.

Installers were very courteous, professional and thorough. Cleaned up beautifully! The buying process was pretty easy and straightforward.

Very quick, professional, and efficient process from initial meeting to end of installation.

Installers were very courteous, professional and thorough. Cleaned up beautifully! The buying process was pretty easy and straightforward.

Very quick, professional, and efficient process from initial meeting to end of installation.

Installers were very courteous, professional and thorough. Cleaned up beautifully! The buying process was pretty easy and straightforward.

They showed up when they said they would. They were courteous and respectful of my property. Acted professional didn’t screw around they got the job done and did everything they said they would. From top to bottom great job.

Worked with us on dates and time. Very accommodating and professional. I would highly recommend this crew and company.

They showed up when they said they would. They were courteous and respectful of my property. Acted professional didn’t screw around they got the job done and did everything they said they would. From top to bottom great job.

Worked with us on dates and time. Very accommodating and professional. I would highly recommend this crew and company.

They showed up when they said they would. They were courteous and respectful of my property. Acted professional didn’t screw around they got the job done and did everything they said they would. From top to bottom great job.

Worked with us on dates and time. Very accommodating and professional. I would highly recommend this crew and company.

Just got it installed. Installation went well. Haven't used it yet. Waiting on review by supervisor and energy company. Will update later.

Just got it installed. Installation went well. Haven't used it yet. Waiting on review by supervisor and energy company. Will update later.

Just got it installed. Installation went well. Haven't used it yet. Waiting on review by supervisor and energy company. Will update later.