POWERHOME SOLAR

First crew wasn't able to finish on time. Which was fine the only issue I had was scheduling a follow up for the install because of issues with scheduling showing that my system was completed. Once that was squared away the second crew that came was speedy and professional and did a great job of explaining. Besides the scheduling conflicts the company did an awesome job.

Crew was efficient, friendly and professional with the entire installation. Would definitely recommend this company to put up solar panels.

I had nothing but problems with PowerHomes. On the first day of the install, one of the workers drilled a 2-inch hole through my siding into our master bathroom. They advised me they would replace the siding and fix the drywall the next time they came out, which could be up to 2 weeks! Who doesn't want rain inside their home, I asked? I checked my basement to see if I had a piece of siding leftover from when we had our house built. Luckily I did and they replaced the siding that day. As they were cleaning up for the day one of the workers stacked five panels on top of one another. I saw him drop the last one on top of the rest of them. He didn't lay it down gently treating it like it was a $40,000 system, he dropped it like a piece of plywood. The pieces were scratched, I didn't know if they were broken. I approached the foreman and told him of the issue. He apologized and advised me that if any of the panels are broken you can see that on the app after the install is complete and that the panels would be covered under the warranty.
On the second install day, one of their employees fell off our roof, thankfully he was okay and wearing a tag-line! However, he did cause $1,200 worth of damage. I called nearly every day to try and get ahold of someone to schedule a time to have someone fix my deck and gutters. They told me it was going to take at least 2 weeks for someone to call, then 2 more weeks for someone to actually come out. I requested to do the work myself since it was going to take them so long to fix it. They said they would have to ask the "head of customer service". It took 2 weeks to get a response! That was after I called a local manager, yelled at her, and told her that I was writing this review and seeking legal counsel. She did hang up on me, rightfully so. However, come Monday, since they don't work weekends, all of my questions were answered. They said they would reimburse me the $1,200 worth of damage and that the service department would call me to troubleshoot why the panels weren't working. Customer service called later that afternoon. They couldn't figure it out so they gave me the number to Generac's customer service. Generac discovered that there was a chip that wasn't installed or was improperly installed and someone would have to come out to fix it.
Prior to all of this, I waited 2 weeks for the "MASTER INSPECTOR" to come out after the install was complete to make sure the system was properly set up. He never showed up! I received an email congratulating me that the inspection passed. I called and asked about it. They told me the "master inspector" looked at photos from the install crew and approved it and that nobody was coming out. Apparently they missed the most important part. The chip that allows the solar panels and the powercell, which controls the entire system, weren't communicating. The PowerHome technician gave me her direct phone line and told me to call back if I had any issues. When I called the phone number the call could not be completed, even 4 days later she still can't be reached. I had to wait until Monday to call and schedule someone to come out, yet AGAIN! This is the 2nd time someone was scheduled to come out and never did. So now I'm waiting for another week and the issues still aren't resolved.
Due to their lack of concern about fixing the problem, I'm going to have to pay the loan for the solar panels, plus an electric bill that shows I didn't produce any electricity. Customer service was not willing to help push back the first payment of the solar panels so I wouldn't have two big bills to pay. Thanks a lot, PowerHome. Unfortunately, Generac is associated with this terrible company. I'm sure the products are great but PowerHome is a terrible company. I'll be contracting any services needed to a different company so I never have to deal with PowerHome Solar again! I hope I said enough for you NOT to go with PowerHomes.

The company owes me 10 solar panels which they have not made good on in over 8 months. Company did not install panels on home after saying they would.
In April of 2019 after talking between Power Home Solar and our lender Power Home Solar agreed to remove our panels from our roof and load them onto my trailer for transport which I agreed to transport the panels to my new home for Power Home Solar to then reinstall the panels there. While removing the panels Power Home Solar's employee broke 10 of my panels which *** the resolution manager agreed to replace when they came to reinstall the panels once we closed on our new home. We closed on our home in September and immediately began contacting Power Home Solar to come install the solar panels. *** said the work permits and design plan were in the works and that we would hear back in a few weeks. I contacted Power Home Solar in November to check the status they said they were waiting on permits but the design plan was ready. I received the same response through January. February I called *** to figure out what the hold up was and he stated that Power Home Solar did not have licensing in our new state and that he couldn't install our panels. Frustrated, I requested *** to send our 10 panels to our new home. I currently am stuck with $60K worth of equipment that other solar installers wont touch or for them to do the work they stated they would have to charge extra to be able to back the warranty on the products of which one company sent an estimate for $17K for install.

They were professional and efficient. Very informative and helpful and friendly.

They were professional and efficient. Very informative and helpful and friendly.

They were professional and efficient. Very informative and helpful and friendly.

They were professional and efficient. Very informative and helpful and friendly.

We have just completed the installation of our PowerHome Solar System and are anticipating the benefits of this innovative system.

The team which completed the installation was highly professional under somewhat challenging circumstances. The weather was cold and rainy on one day and the added requirements of maintaining social distancing demanded another level of consideration on the part of the crew. They were very cooperative and pleasant to work with and their expertise was apparent when we witnessed the remarkable capabilities the system demonstrated when fully operational.

One of the most appreciated aspects of the installation was the turn-key services offered by PowerHome. All permitting and inspections, including the interface with our power company were handled by PowerHome, making our time spent on administrative tasks almost nonexistent.

We have since had feedback from expert electricians who were familiar with other solar installations that our system was clearly well-installed with the use of superior materials and tools.

Overall, an extremely well-executed installation and a much valued addition to our home. Our compliments to the entire staff at PowerHome, including customer service and scheduling.

It was a pleasure working with this company.

We have just completed the installation of our PowerHome Solar System and are anticipating the benefits of this innovative system.

The team which completed the installation was highly professional under somewhat challenging circumstances. The weather was cold and rainy on one day and the added requirements of maintaining social distancing demanded another level of consideration on the part of the crew. They were very cooperative and pleasant to work with and their expertise was apparent when we witnessed the remarkable capabilities the system demonstrated when fully operational.

One of the most appreciated aspects of the installation was the turn-key services offered by PowerHome. All permitting and inspections, including the interface with our power company were handled by PowerHome, making our time spent on administrative tasks almost nonexistent.

We have since had feedback from expert electricians who were familiar with other solar installations that our system was clearly well-installed with the use of superior materials and tools.

Overall, an extremely well-executed installation and a much valued addition to our home. Our compliments to the entire staff at PowerHome, including customer service and scheduling.

It was a pleasure working with this company.

We have just completed the installation of our PowerHome Solar System and are anticipating the benefits of this innovative system.

The team which completed the installation was highly professional under somewhat challenging circumstances. The weather was cold and rainy on one day and the added requirements of maintaining social distancing demanded another level of consideration on the part of the crew. They were very cooperative and pleasant to work with and their expertise was apparent when we witnessed the remarkable capabilities the system demonstrated when fully operational.

One of the most appreciated aspects of the installation was the turn-key services offered by PowerHome. All permitting and inspections, including the interface with our power company were handled by PowerHome, making our time spent on administrative tasks almost nonexistent.

We have since had feedback from expert electricians who were familiar with other solar installations that our system was clearly well-installed with the use of superior materials and tools.

Overall, an extremely well-executed installation and a much valued addition to our home. Our compliments to the entire staff at PowerHome, including customer service and scheduling.

It was a pleasure working with this company.

We have just completed the installation of our PowerHome Solar System and are anticipating the benefits of this innovative system.

The team which completed the installation was highly professional under somewhat challenging circumstances. The weather was cold and rainy on one day and the added requirements of maintaining social distancing demanded another level of consideration on the part of the crew. They were very cooperative and pleasant to work with and their expertise was apparent when we witnessed the remarkable capabilities the system demonstrated when fully operational.

One of the most appreciated aspects of the installation was the turn-key services offered by PowerHome. All permitting and inspections, including the interface with our power company were handled by PowerHome, making our time spent on administrative tasks almost nonexistent.

We have since had feedback from expert electricians who were familiar with other solar installations that our system was clearly well-installed with the use of superior materials and tools.

Overall, an extremely well-executed installation and a much valued addition to our home. Our compliments to the entire staff at PowerHome, including customer service and scheduling.

It was a pleasure working with this company.

Crew worked very hard all day to install 15 panels. Very professional and great job.

Crew worked very hard all day to install 15 panels. Very professional and great job.

Crew worked very hard all day to install 15 panels. Very professional and great job.

Crew worked very hard all day to install 15 panels. Very professional and great job.

They were very good punctual and professional. I would strongly recommend to any future customers. Me and my wife are very satisfied.

They were very good punctual and professional. I would strongly recommend to any future customers. Me and my wife are very satisfied.

They were very good punctual and professional. I would strongly recommend to any future customers. Me and my wife are very satisfied.

They were very good punctual and professional. I would strongly recommend to any future customers. Me and my wife are very satisfied.