Powerhouse Garage and Towing

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThe car has never had fansAfter the continued to overheat we were told it was wiring and when that did not fix it we were told it was in the ignition We were told to run the car as is and if it continued to overheat we were to turn the heater/fan on and that would cool the car down Unhappy with this we asked that everything be restored as it was when we first brought the car to him He did this and that is when we took it to [redacted] , our routine mechanic Mr [redacted] had recently replaced the radiator with a new one and he was the one that noticed the damage when he was checking the out I then went to Power House and explained the radiator problem He asked me to bring the car in so he could see it and I stated to MrR [redacted] that is when inoperable at the present time due to the fan He stated to me that he knew [redacted] and would go to his place of business to look at the radiator himself and I said that we had absolutely no problem with this as long as Mr [redacted] didn't I left and within minutes MrR [redacted] called to inform me that he was not responsible and was not taking responsibility for it I do have both receipts and can produce them on demandI am unable to scan them in for you Mr [redacted] had to replace the fan with a new fan so at the end of the day we paid for new fans and now have a damaged , what was new, radiator I feel MrR [redacted] 's garage is responsible In the end we were unhappy with the damage to the radiator and expected to drive a car that when it over heated we were to turn the heater on?! We left Power House worse off than when we first pulled our car inThank you for your time, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The car has never had fansAfter the continued to overheat we were told it was wiring and when that did not fix it we were told it was in the ignition We were told to run the car as is and if it continued to overheat we were to turn the heater/fan on and that would cool the car down Unhappy with this we asked that everything be restored as it was when we first brought the car to him He did this and that is when we took it to [redacted] , our routine mechanic Mr [redacted] had recently replaced the radiator with a new one and he was the one that noticed the damage when he was checking the out I then went to Power House and explained the radiator problem He asked me to bring the car in so he could see it and I stated to MrR [redacted] that is when inoperable at the present time due to the fan He stated to me that he knew [redacted] and would go to his place of business to look at the radiator himself and I said that we had absolutely no problem with this as long as Mr [redacted] didn't I left and within minutes MrR [redacted] called to inform me that he was not responsible and was not taking responsibility for it I do have both receipts and can produce them on demandI am unable to scan them in for you Mr [redacted] had to replace the fan with a new fan so at the end of the day we paid for new fans and now have a damaged , what was new, radiator I feel MrR [redacted] 's garage is responsible In the end we were unhappy with the damage to the radiator and expected to drive a car that when it over heated we were to turn the heater on?! We left Power House worse off than when we first pulled our car in.Thank you for your time, [redacted]

In regard to ID # [redacted] This car was brought to us with an inoperative coolant fan, we installed a new fan after we got the ok from the customerThe labor for this job was $104.00, why would I refund labor for a job that we didThe car was supposed to have fans the customer said to just replace the one the car came in withAs far as the radiator damage, I asked the customer to bring the car back to the garage so I could see this damage and they refused, I asked the tech with the customer present about this and the tech stated that while the car was in our garage the he took the customer back to he car to show what the problem was and at that time the customer agreed with the tech that there was nothing wrong then paid the bill and left, approximately a week later they came back with this complaint and refused to bring the car and show meI am not in the habit of refunding money for completed work or paying for damage without seeing it just because someone says it happened especially when the customer stated he looked at the car in my shop and said nothing was wrong with the car.William R [redacted] OwnerPowerhouse Garage and Towing

In regard to ID #***This car was brought to us with an inoperative coolant fan, we installed a new fan after we got the ok from the customerThe labor for this job was $104.00, why would I refund labor for a job that we didThe car was supposed to have fans the customer said to just replace
the one the car came in withAs far as the radiator damage, I asked the customer to bring the car back to the garage so I could see this damage and they refused, I asked the tech with the customer present about this and the tech stated that while the car was in our garage the he took the customer back to he car to show what the problem was and at that time the customer agreed with the tech that there was nothing wrong then paid the bill and left, approximately a week later they came back with this complaint and refused to bring the car and show meI am not in the habit of refunding money for completed work or paying for damage without seeing it just because someone says it happened especially when the customer stated he looked at the car in my shop and said nothing was wrong with the car.William R***OwnerPowerhouse Garage and Towing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The car has never had 2 fans. After the continued to overheat we were told it was wiring and when that did not fix it we were told it was in the ignition.  We were told to run the car as is and if it continued to overheat we were to turn the heater/fan on and that would cool the car down.  Unhappy with this we asked that everything be restored as it was when  we first brought the car to him.  He did this and that is when we took it to [redacted], our routine mechanic.  Mr. [redacted] had recently replaced the radiator with a new one and he was the one that noticed the damage when he was checking the out.  I then went to Power House and explained the radiator problem.  He asked me to bring the car in so he could see it and I stated to Mr. R[redacted] that is when inoperable at the present time due to the fan.  He stated to me that he knew [redacted] and would go to his place of business to look at the radiator himself and I said that we had absolutely no problem with this as long as Mr. [redacted] didn't.  I left and within 15 minutes Mr. R[redacted] called to inform me that he was not responsible and was not taking responsibility for it.  I do have both receipts and can produce them on demand. I am unable to scan them in for you.  Mr. [redacted] had to replace the fan with a new fan so at the end of the day we paid for 2 new fans and now have a damaged , what was new, radiator.  I feel Mr. R[redacted]'s garage is responsible.  In the end we were unhappy with the damage to the radiator and expected to drive a car that when it over heated we were to turn the heater on?! We left Power House worse off than when we first pulled our car in.Thank you for your time,  [redacted]

In regard to ID #[redacted]
This car was brought to us with an inoperative coolant fan, we installed a new fan after we got the ok from the customer. The labor for this job was $104.00, why would I refund labor for a job that we did. The car was supposed to have 2 fans the customer said to...

just replace the one the car came in with. As far as the radiator damage, I asked the customer to bring the car back to the garage so I could see this damage and they refused, I asked the tech with the customer present about this and the tech stated that while the car was in our garage the he took the customer back to he car to show what the problem was and at that time the customer agreed with the tech that there was nothing wrong then paid the bill and left, approximately a week later they came back with this complaint and refused to bring the car and show me. I am not in the habit of refunding money for completed work or paying for damage without seeing it just because someone says it happened especially when the customer stated he looked at the car in my shop and said nothing was wrong with the car.William R[redacted]
OwnerPowerhouse Garage and Towing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The car has never had 2 fans. After the continued to overheat we were told it was wiring and when that did not fix it we were told it was in the ignition.  We were told to run the car as is and if it continued to overheat we were to turn the heater/fan on and that would cool the car down.  Unhappy with this we asked that everything be restored as it was when  we first brought the car to him.  He did this and that is when we took it to [redacted], our routine mechanic.  Mr. [redacted] had recently replaced the radiator with a new one and he was the one that noticed the damage when he was checking the out.  I then went to Power House and explained the radiator problem.  He asked me to bring the car in so he could see it and I stated to Mr. R[redacted] that is when inoperable at the present time due to the fan.  He stated to me that he knew [redacted] and would go to his place of business to look at the radiator himself and I said that we had absolutely no problem with this as long as Mr. [redacted] didn't.  I left and within 15 minutes Mr. R[redacted] called to inform me that he was not responsible and was not taking responsibility for it.  I do have both receipts and can produce them on demand. I am unable to scan them in for you.  Mr. [redacted] had to replace the fan with a new fan so at the end of the day we paid for 2 new fans and now have a damaged , what was new, radiator.  I feel Mr. R[redacted]'s garage is responsible. 
In the end we were unhappy with the damage to the radiator and expected to drive a car that when it over heated we were to turn the heater on?! We left Power House worse off than when we first pulled our car in.
Thank you for your time,  [redacted]

Review: Took my sons car to Power House Garage to have a cooling fan repaired. Power house did not fix fan correctly stating that it was a wiring problem and they could not fix correctly. I brought the car to another mechanic and he was quick to point out that the radiator had been pushed in and there was epoxy covering a leak in the radiator. The radiator shroud was also damaged. When I went back to Power house garage and questioned how this happened, They told me that it was damaged when the car got to their garage, which was untrue. The car was indeed damaged at their garage.Desired Settlement: I would like a refund of 104.00, this is the labor amount for installation of the new fan. In addition I would request that Power House Garage pay me for the damaged radiator and broken shroud.

Business

Response:

In regard to ID #[redacted]This car was brought to us with an inoperative coolant fan, we installed a new fan after we got the ok from the customer. The labor for this job was $104.00, why would I refund labor for a job that we did. The car was supposed to have 2 fans the customer said to just replace the one the car came in with. As far as the radiator damage, I asked the customer to bring the car back to the garage so I could see this damage and they refused, I asked the tech with the customer present about this and the tech stated that while the car was in our garage the he took the customer back to he car to show what the problem was and at that time the customer agreed with the tech that there was nothing wrong then paid the bill and left, approximately a week later they came back with this complaint and refused to bring the car and show me. I am not in the habit of refunding money for completed work or paying for damage without seeing it just because someone says it happened especially when the customer stated he looked at the car in my shop and said nothing was wrong with the car.William R[redacted]OwnerPowerhouse Garage and Towing