Powerhouse Gym Aiea

You will see attached, both a copy of the membership agreement Mr [redacted] signed agreeing to the terms and conditions of the membership.On his agreement, under Membership Prviliges, Notices, Disclosures & Agreements you will see bolded the terms: Under the bolded section naming DEFAULT AND LATE PAYMENTS midway in the page on the right hand side it clearly discloses that: "Should you default on any payment obligation as called for in this agreement, the club will have the right to declare the entire remaining balance due and payable and you agree to pay allowable interest, and all costs of collection, including but not limited to collection agency fees, court costs, and attorney fees A default occurs when any payment due under this agreement is more than ten days lateSHOULD ANY MONTHLY PAYMENT BECOME MORE THAN TEN DAYS PAST DUE, YOU WILL BE CHARGED A LATE FEE AN ADDITIONAL SERVICE FEE WILL BE CHARGED FOR ANY CHECK, DRAFT, CREDIT CARD OR ORDER RETURNED FOR INSUFFICIENT FUNDS OR ANY OTHER REASON." Mr [redacted] is disputing that he owes this amount calling the fees usury But as can plainly be seen by language of the agreement he signed, Mr [redacted] agreed to said terms and conditions of the agreement disclosing the service fee for insufficient funds As an aside, Mr***, when he enrolled did not pay first and last month dues which is normally customary And if you read on page two of his agreement, under the heading of CANCELLATION PROCEDURES, it states that "Member must deliver written notice to Powerhouse Gym in accordance with previsions regarding notices set forth under miscellaneous." "(provided, that any such notice of cancellation that is not received by Powerhouse Gym at least days prior to such next monthly dues payment date shall be effective on next succeeding monthly dues payment date.)" We did not require Mr [redacted] to give us days notice, we cancelled his membership immediately He neither expressed displeasure to our billing and accounts supervisor [redacted] as can be seen by accompanying email, and I authorized her to waive the final month billing requirement As such, I believed we acted both in good faith, to resolve the situation that is equitably fair to both parties The late fee he was assessed is $19.00, and is less than the $he was obligated to pay us per his signed agreement I am sorry that he feels that we treated him inequitably Sincerely, [redacted] ***General ManagerPowerhouse Gym Aiea

Initial Business Response / [redacted] (1000, 8, 2014/07/18) */ Customer refunded monies in disputeHe, the primary member, came in to CANCEL HIS membershipHis son's TWO accounts were not attached to his agreement at allHE ASSUMED, that it cancelled his two son's accounts, as wellIt didn't When we asked him to provide proof of the cancellation of those accounts, he couldn'tTo save further issues with this gentleman, we decided to refund his son's two memberships, even though, per the agreement he signed, we are not obligated to do soPer the agreement, he is required to give us thirty (30) days notice to the cancellation of any account he is the obligator onHe didn't Initial Consumer Rebuttal / [redacted] (3000, 10, 2014/07/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not assumed that my two sons membership were cancelled when I cancelled mineWhen I cancelled mine, it is together with my one of my sons, [redacted] , and we filed the cancellation at the same timeMy other son's membership was cancelled a few days laterThey actually lost my son's cancellation since even mine was not cancelled right awayIt was only cancelled when I complained and apparently, they misplaced my cancellation papers, so with my sons.They just found my papers the day I complainedThey only refunded my membership fees for months, but did not refunded my two sons fees for the same periodI and my sons cancellation notices were done way back in March, more than days, they were just negligent and in misplacing the cancellation notices and put the blame on usReading the complaints I saw in this website, they are really not conscientious when it comes to proper handling of cancellation notices

The member came in today, paid the cancellation fee to cancel her account, and it was promptly cancelled. At no time, was she in collections. She agreed to a month non renewable term agreement, she completed of months of the month agreement.
A***, Waileen *
09/08/11:AM
Member came in to cancel account,
due to joining another gymMember paid the cancellation fee $75, waived the
days noticeContacted *** *** *** cleared Sept invoiceFinal billing
08-01-$Completed immediate cancellation via ***Cleared all
future invoices and waived service charge $Last check in was 07-30-
(LA)
A***, Waileen *
09/07/04:PM
Received message from CW to call
back member regarding cancellationSpoke to member, didn't want to discuss over
the phone, will be coming in tomorrow morning to discussMember informed CW,
that she was trying to cancel account for monthsI previously discussed the
cancellation procedures with member, see notes belowWaiting for member to come
in person to discuss further(LA)
M***, Adelynn
09/03/09:PM
Member came in was wondering why
she could not cancel I did not understand her reason so she was informed to
speak to *** tomorrow 9/4/
A***, Waileen *
09/02/01:PM
Left a detailed message on cell
phoneNeed to collect PDB $(LA)
A***, Waileen *
08/19/09:AM
Received message from MP, member
came in to cancelContacted member today, said no one was there to complete
cancel formInformed member to come in to complete cancel form, final billing
will be 11-01-Entered member alert for front desk to be aware of final
billing date(LA)
A***, Waileen *
08/11/09:AM
No response from member yet, will
wait for member to come in to complete cancel formFinal billing will be in Nov
if cancel form is completed in advance(LA)
A***, Waileen *
08/05/03:PM
Didn't receive any cancellation
email yetContacted member, will be coming in tomorrow to complete cancel form,
once received I will process cancellation(LA)
A***, Waileen *
08/03/02:PM
Member called in cause she was
charged and she cancelled accountInformed member that account was only put on
freeze for months in Feb - July, since account was on freeze it extends
contract terms by number of months requested, member is aware and was informed
that the account can be on freeze until contract expiresInformed member that
there is only monthly payments till account can be cancelled, member will wait
it outProvided email address so member can put in cancellation request now,
once received I will process cancellation after final payment is collected in
Nov Member joined another gymOnly 4x check in's, last check in was
07-30-(LA)
A***, Waileen *
03/03/06:PM
Left a detailed message on cell
phoneNeed to collect PDB $Account on freeze for months starting Feb -
July Account in 12M contract, final payment will be 11-01-to fulfill
contract terms(LA)Above, you will see all of the correspondence between member and our collections specialist, *** A***.Sincerely,Kevin L**General ManagerPowerhouse Gym Aiea

The member came in today, paid the cancellation fee to cancel her account, and it was promptly cancelled. At no time, was she in collections. She agreed to a month non renewable term agreement, she completed of months of the month agreement.
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A***, Waileen *
09/08/11:AM
Member came in to cancel account,
due to joining another gymMember paid the cancellation fee $75, waived the
days noticeContacted *** *** *** cleared Sept invoiceFinal billing
08-01-$Completed immediate cancellation via ***Cleared all
future invoices and waived service charge $Last check in was 07-30-
(LA)
A***, Waileen *
09/07/04:PM
Received message from CW to call
back member regarding cancellationSpoke to member, didn't want to discuss over
the phone, will be coming in tomorrow morning to discussMember informed CW,
that she was trying to cancel account for monthsI previously discussed the
cancellation procedures with member, see notes belowWaiting for member to come
in person to discuss further(LA)
M***, Adelynn
09/03/09:PM
Member came in was wondering why
she could not cancel I did not understand her reason so she was informed to
speak to *** tomorrow 9/4/A***, Waileen *
09/02/01:PM
Left a detailed message on cell
phoneNeed to collect PDB $(LA)
A***, Waileen *
08/19/09:AM
Received message from MP, member
came in to cancelContacted member today, said no one was there to complete
cancel formInformed member to come in to complete cancel form, final billing
will be 11-01-Entered member alert for front desk to be aware of final
billing date(LA)
A***, Waileen *
08/11/09:AM
No response from member yet, will
wait for member to come in to complete cancel formFinal billing will be in Nov
if cancel form is completed in advance(LA)
A***, Waileen *
08/05/03:PM
Didn't receive any cancellation
email yetContacted member, will be coming in tomorrow to complete cancel form,
once received I will process cancellation(LA)
A***, Waileen *
08/03/02:PM
Member called in cause she was
charged and she cancelled accountInformed member that account was only put on
freeze for months in Feb - July, since account was on freeze it extends
contract terms by number of months requested, member is aware and was informed
that the account can be on freeze until contract expiresInformed member that
there is only monthly payments till account can be cancelled, member will wait
it outProvided email address so member can put in cancellation request now,
once received I will process cancellation after final payment is collected in
Nov Member joined another gymOnly 4x check in's, last check in was
07-30-(LA)
A***, Waileen *
03/03/06:PM
Left a detailed message on cell
phoneNeed to collect PDB $Account on freeze for months starting Feb -
July Account in 12M contract, final payment will be 11-01-to fulfill
contract terms(LA)
Above, you will see all of the correspondence between member and our collections specialist, *** A***.Sincerely,Kevin L**General ManagerPowerhouse Gym Aiea

You will see attached, both a copy of the membership agreement Mr. [redacted] signed agreeing to the terms and conditions of the membership.On his agreement, under Membership Prviliges, Notices, Disclosures & Agreements you will see bolded the terms:  Under the bolded section naming...

DEFAULT AND LATE PAYMENTS midway in the page on the right hand side it clearly discloses that: "Should you default on any payment obligation as called for in this agreement, the club will have the right to declare the entire remaining balance due and payable and you agree to pay allowable interest, and all costs of collection, including but not limited to collection agency fees, court costs, and attorney fees.  A default occurs when any payment due under this agreement is more than ten days late. SHOULD ANY MONTHLY PAYMENT BECOME MORE THAN TEN DAYS PAST DUE, YOU WILL BE CHARGED A LATE FEE.  AN ADDITIONAL SERVICE FEE WILL BE CHARGED FOR ANY CHECK, DRAFT, CREDIT CARD OR ORDER RETURNED FOR INSUFFICIENT FUNDS OR ANY OTHER REASON."  Mr. [redacted] is disputing that he owes this amount calling the fees usury.  But as can plainly be seen by language of the agreement he signed, Mr. [redacted] agreed to said terms and conditions of the agreement disclosing the service fee for insufficient funds.  As an aside, Mr. [redacted], when he enrolled did not pay first and last month dues which is normally customary.  And if you read on page two of his agreement, under the heading of CANCELLATION PROCEDURES, it states that "Member must deliver written notice to Powerhouse Gym in accordance with previsions regarding notices set forth under miscellaneous."  "(provided, that any such notice of cancellation that is not received by Powerhouse Gym at least 30 days prior to such next monthly dues payment date shall be effective on next succeeding monthly dues payment date.)"  We did not require Mr. [redacted] to give us 30 days notice, we cancelled his membership immediately.  He neither expressed displeasure to our billing and accounts supervisor [redacted] as can be seen by accompanying email, and I authorized her to waive the final month billing requirement.  As such, I believed we acted both in good faith, to resolve the situation that is equitably fair to both parties.  The late fee he was assessed is $19.00, and is less than the $31.41 he was obligated to pay us per his signed agreement.  I am sorry that he feels that we treated him inequitably.  Sincerely,[redacted]General ManagerPowerhouse Gym Aiea

Initial Business Response /* (1000, 5, 2014/02/17) */
[redacted] originally signed up in 2010, with her husband [redacted]. At the time she signed up, the gym was owned by [redacted]. In February 2011, it was purchased by [redacted], our current owner.
We have a copy...

of her signed agreement. Also, of her husband. I can forward over to Revdex.com, both the notes of the billing company we previously used, as well as the copies of the agreements for both parties. She was scheduled to see [redacted]. She understood that he worked from 9 am to 7 pm. She called after [redacted] had left. As a side note, her husband, [redacted], put her membership on freeze 10/19/2010, for six months. She enrolled on 08/31/2010. If she had not enrolled, why would her husband put her membership on freeze. 22 phone calls were made to her contact phone number. It wasn't until 2012, where her phone was no longer able to receive voice mails, where we not able to contact her. Prior to that, she was receiving voice mails from the gym. There is no record of her cancelling her membership. She was on a month to month membership, and could have cancelled at anytime, if she had given us a one month notice.
Final Consumer Response /* (3000, 11, 2014/02/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I took care of this account just now here at [redacted], I paid eventhough it wasnt my signature. It was my husband who signed the contract. He signed my name. All I want is that Powerhouse gym should not let spouses or partners sign unless it is the real person signing. It wasnt my signature or my initials. I paid because my husband gave me the money to pay for it because it shows his penmanship in my signature.

Initial Business Response /* (1000, 8, 2014/07/18) */
Customer refunded monies in dispute. He, the primary member, came in to CANCEL HIS membership. His son's TWO accounts were not attached to his agreement at all. HE ASSUMED, that it cancelled his two son's accounts, as well. It didn't....

When we asked him to provide proof of the cancellation of those accounts, he couldn't. To save further issues with this gentleman, we decided to refund his son's two memberships, even though, per the agreement he signed, we are not obligated to do so. Per the agreement, he is required to give us thirty (30) days notice to the cancellation of any account he is the obligator on. He didn't.
Initial Consumer Rebuttal /* (3000, 10, 2014/07/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not assumed that my two sons membership were cancelled when I cancelled mine. When I cancelled mine, it is together with my one of my sons, [redacted], and we filed the cancellation at the same time. My other son's membership was cancelled a few days later. They actually lost my son's cancellation since even mine was not cancelled right away. It was only cancelled when I complained and apparently, they misplaced my cancellation papers, so with my sons.They just found my papers the day I complained. They only refunded my membership fees for 2 months, but did not refunded my two sons fees for the same period. I and my sons cancellation notices were done way back in March, more than 30 days, they were just negligent and in misplacing the cancellation notices and put the blame on us. Reading the complaints I saw in this website, they are really not conscientious when it comes to proper handling of cancellation notices.