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Powerhouse Gym Reviews (39)

I signed and paid for a 3 yr. membership . I attended 3 times in month then it closed its doors without me being notified of its closing. I have tried calling this business without success. I would like to get my money back for them not fulling the agreement.Product_Or_Service: Membership to gymDesired SettlementMy refund of 209.00

Business closed but still trying to charge my credit cardIn January 2016 I signed a contract with the gym for a membership and personal trainer. The personal trainer rarely if ever contacted me like it was presented in the contract.In May 2016 I went to the gym and found the doors locked, nobody there, and no notice (mail, email, or otherwise) of a relocation or of closing, however they are still running my credit card for month payments. I have tried locating the business and tried calling the numbers that were available with no response, therefore leaving me no way to contact them. I should not be charged for something that no longer is available and the attempts to charge my credit card should be stopped since I have no way to find this business.Desired SettlementI'd like them to quit trying to collect fees when they are no longer in business and cancel the contract that was signed.Business Response We were forced to close our doors on in May and stopped billing for everyone and have canceled all memberships, we have not collected any payments since our facility has closed. The company that we used is ABC financial and we can send over proof against any claim that anyone is putting out there about being charged, the customer that claimed to be charged we charged during the months that we were open, we honored all of memberships up until we closed. Powerhouse Gym is closed permanently and has not billed anyone since it closed, MS [redacted] also did NOT make it to her appointments for her training sessions and we cannot force anyone to show up. We have also further more informed all persons that were members of Powerhouse Gym that we are working with [redacted] strength and Fitness to absorb and honor our services that people have paid for in advance. Ms [redacted] has made no efforts to go to the facility that is available to redeem services again we cannot force people to get their services redeemed.

Review: On December *,2013 we received a call from First Credit collection agency for an over due bill for powerhouse gym. We made arrangements to have the bill paid in the amount of $304.12. It was taken from my sons account via credit card on 12/**/2013 with a processing fee of $4.95 and a confirmation number of [redacted]. On March **,2014 I received an email from a CFG collection agency once again for $305 for an over due bill for powerhouse gym. I paid this account in protest because on Sept**,2009 my son, myself and my husband had gone to powerhouse to stop my son [redacted] membership due to a wrist injury. On Sept *,2009 my son had surgery and had pins and screws placed in his wrist. We were told that the account was cancelled but were never given any papers. I didn't receive any further communication until 2012 from first credit. When I called powerhouse gym to speak to the owner, [redacted], I was spoken to rudely and told that I never cancelled the account, that his gym doesn't make mistakes. I have proof my sons wrist was injured and that he could not use the gym facility. Powerhouse gym is wrong and I want this taken care of, but [redacted] feels he is in no way responsible and is now trying to recollect on an account that is PAID in full. This goes against my sons credit and it is not acceptable.Desired Settlement: I want a refund of our funds and an apology for all the inconvenience and trouble he has caused

Business

Response:

[redacted] was added to the CFG Collection list in error. An apology letter and phone call has been made.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My complaint was answered but I am not satisfied. Never received a phone call of apology or a letter of apology from powerhouse gym. Obviously they are not going to follow thru and I just want to end this. To send our name by mistake to a collection company is a big mistake that can cause a lot of problems, [redacted] is a rude person and I will never say a nice thing about his facility.

Sincerely,

Review: Signed a 12 month contract from May 2012 through April 2013 and agreed to have the $49 monthly fee charged to my Debit card. The fee has continuedto be taken out even after the contract expired. When I contact the gym owner, he told me there was an 'Opt Out' clause in the contract and thatI had to submit my intent to discontinue services, which I did in May the first week in May. After another deduction was made in June, I called and spoke with [redacted], [redacted], and he acknowledged receiving my letter and was going to 'investigate' whether or not the June charge would be becredited back to my account but assured my that the charges would stop. I wasn't charged in July but was charged again in August. I immediatelycontacted the gym and reminded them about my letter and previous phone calls about discontinuing my membership and having the erroneous chargecredited back to my checking account. The employee I was speaking to, [redacted], was rude and condescending and told me I should call back next week to speak to the owner. In addition to getting my money refunded, I want to warn consumers about this gym and its sleazy business practices and non-existent customer service. Thank you.Desired Settlement: $49 fee for June, $49 fee for August = $98.

Consumer

Response:

At this time, I have not been contacted by Powerhouse Gym regarding complaint ID [redacted].

Sincerely,

Review: Hi. Ever since my girlfriend, [redacted], and I had joined the Corona, NY location gym, in July 2015, there has been problems of all kinds with some aspect of the gym (e.g. no ventilation during the summer season, broken toilets). Our main concern is pertaining to the treadmills that are in the gym. There are about ten treadmills in the gym with only four functioning treadmills during late Spring and over the Summer. When the other gym members complained about it during the Summer the management posted up fliers stating that they will have the treadmills repaired, which never occured even now that we're in the Fall season. This month another two treadmills went out of order with members vying to use the last two remaining treadmills. This gym is very disappointing compared to other gym companies that my girlfriend and I have decided to revoke our membership from the gym. I had sent an e-mail to the main gym requesting that they refund me my money (prior I had e-mailed them about the problem for repairs first). I had also contacted the gym's manager, [redacted], all to no avail of receiving my refund. Know that I had paid for both memberships of my girlfriend and I whose receipts we possess. Is there anything which you can do to help us? Thanks.Desired Settlement: For Power House Gym to refund us both the one year membership payments of $240 each.

Consumer

Response:

The last time that I passed by the gym the gym's door had a Marshals notice and the gym was off limits. When I had called a number on the notice a recording stated that all gym members will be basically refunded their money but to give them time to do so. At this time, I have not been contacted by Powerhouse Gym regarding complaint ID [redacted].Sincerely,[redacted]

Review: I purchased a year membership with a one-time payment. Within a month and a half the business closed its doors - with no prior notice.Desired Settlement: I would like to be refunded the 10 months membership fee

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.[redacted]

[redacted]Re Complaint # [redacted]My credit card company secured a refund for me. Thank you.

Review: On September *.2009 my husband , son and myself entered power house gym to cancel a gym membership for my son [redacted] due to an injury to his hand. We spoke to a person named [redacted],

who said he was [redacted] and we explained the situation to him. My son had shattered his wrist from a work injury and had surgery the day before,9/**/09 and would not be able to use the membership which he had purchased a from the gym in April. We were told after several minutes that the membership was cancelled, or frozen and no additional action was required. Then we received bills for the membership but when we called were told the membership is cancelled. Then in 2012 I received a l call on my cell phone at work stating it was a collection agency collecting for power house gym. When I called the gym to speak to [redacted] he was rude and arrogant saying that he does not make mistakes and that I was in fault. I explained the entire situation and he still refused stating he doesn't lose paperwork, which by the way there was none, it was all done on computer. If I felt we were liable I would have continued making payments,, but my son couldn't use his membership and I have proof of the injury and the dates. Once again First Credit collection agency has called us on behalf of the gym wanting money. My son has agreed to pay to get this off of his credit as it will hurt him in the long run. I am not out to make money or hurt anyone, that is not me, I just want this taken care of. I have heard several other complaints of similar nature from friends and co workers about power house gym. Ask him to check if my son frequented the gym in the time he supposedly had a membership.Desired Settlement: I want this money refunded to my son and I want a letter of apology from [redacted] for his disrespect to a customer accusing me of lying and for him not taking any responsibility for the actions of his gym.

Business

Response:

This membership was never cancelled and we do not do electronic cancellations. All cancellations and or Freezes require forms to be filled out. All members that are in default receive numerous letters and phone calls prior to being sent to collections. If she came into the gym on 9/*/2009 to cancel she would have been told she needed to fill out a cancellation form or a freeze form depending on what she wanted to do for her son. Because it was medical it would have been free of charge for the Freeze. We do not feel a complaint should have been made as we followed all policies that are clearly stated on our membership agreements along with our policy statement posted in the gym.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

We went directly to the gym and spoke to the employee who did not give us papers to fill out but told us the membership was cancelled. I didn't receive letters or I would have responded. I we were not called and if we were no message was ever left for us to respond too. I received a phone call on my cell phone in 2012 from a collection agency which immediately following the phone call contacted Powerhouse gym and was spoken to in a rude manor by [redacted]. If we were contacted sooner we would have responded to the phone call or letter. I have spoken to several people in regards to this and have heard numerous complaints. My son had a crushed wrist and I have the documentation to prove it and he would have never been able to continue at the gym. You tell me what one year membership was for the price they are collecting. We have paid the payment and have not received a receipt for the payment which was made on 12/**/2013. We did what we were supposed to it was the employees negligence to not follow thru properly. We now paid for a membership that was never used.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Powerhouse Gym regarding complaint ID [redacted].

Sincerely,

Review: At the end of June 2015, I entered this gym and noticed a entirely new staff. The old staff (installed since 2013) was fired the day before.

The old staff was fired due to stealing monies from the company and or pocketing payments etc.

I want no part of this gym and its practices.

Cancellation was requested on 06.**.15:

I told staffer to cancel account in my presence. He fiddled with the computer and didn't know how to cancel account, stated only manager can cancel account. I told him I do not want to be a member of this gym anymore and DO NOT CHARGE ME, confirm cancellation via my account phone number. He wrote my name down and said he'd tell manager.

Cancellation was requested on 06.**.15:

Received on phone call regarding cancellation. Phoned in, no cancellation could be confirmed by the staffer as my account was still active.

Cancellation was requested on 06.**.15:

I visited the gym due to lack of correspondence via phone call. The staffer pulled up my account and stated only the manger can cancel account. I specifically told staffer to call me and confirm that my account was cancelled. Again, no call was received.Desired Settlement: Cancel my account. Destroy my account information. Do not contact with any service solicitations.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is SOMEWHAT satisfactory to me. The response was in the form of a voicemail and stated that "My membership has been cancelled". I would prefer a receipt for this. But I will keep the ID [redacted] on file.

Sincerely,

Review: I paid for a 3 year membership in 1/*/2014 and the gym closed down without notice or refunding me on 1/**/2016. They are not there and are not answering my calls.Desired Settlement: I would like a refund of my $540.00 membership fee for breach of contract.

Consumer

Response:

At this time, I have not been contacted by Powerhouse Gym regarding complaint ID [redacted].Sincerely,[redacted]

Review: This Business closed it doors without notice ( reason unknown) on approximately 1/**/16. I bought a 6 month contract which I paid by cash and have approximately 2 months to go before it expires. I feel I am owed a pro-rated refund for the amount of my loss. I have original contract as proof. Thank you for your concern and help.Desired Settlement: Receive a pro-rated refund back to me asps.

Consumer

Response:

At this time, I have not been contacted by Powerhouse Gym regarding complaint ID [redacted].Sincerely,Greg Vollmers receipt I do have.

Review: I have been diagnosed with [redacted] and I have started [redacted] treatments. I have been demanded by my specialist to cancel my gym membership because my [redacted] during this treatment. If I am exposed to certain illnesses such as the flu it can be fatal. There is only two months left to the contract totaling $82 in remaining payments. The owner Alan refused to terminate my contract.Desired Settlement: We would like to cancel the contract and the membership

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Powerhouse Gym has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: During the fall of 2011 I cancelled my membership. As it was over 2 years ago I no longer have the paperwork. I used a credit card that I had used for a few other automatic billing things that has a low balance limit in case I was ever hacked. I did not notice that the gym continued to bill me until I received a bill once my credit card expired. I called the gym 8/*/13 upon receiving a collection notice today for $239.40. I was told they could not find my paperwork and they "doubted they lost it". I sent back the letter disputing the bill after the owner hung up the phone on me after I asked him if he was accusing me of lying and he questioned that I did not notice I was still being billed. I have not attended the gym in over 2 years. I checked on [redacted] reviews and found I am not the only person this has happened to. All I want is the debt cancelled and no blemish on my credit report. I should not be held accountable because some clerk behind the counter didn't handle my paperwork correctly.Desired Settlement: All I want is the debt cancelled and no blemish on my credit report. I should not be held accountable because some lerk behind the counter didn't handle my paperwork correctly. I know I will never get back the $37.00 I was billed for the past 22 months even though my membership was cancelled.

Business

Response:

Powerhouse Gym has no record of this Membership ever being cancelled. That is the only reason we continued to bill her. If the Member wanted to cancel she would have had to fill out a cancellation form and her membership would have been cancelled immediately and all billing would have been stopped at that time. Its very hard to comprehend that someone would allow us to continue billing for 22 months without notifying us. We have several steps that we follow in a cancellation process as to ensure that all paperwork is processed correctly. We do not have a cancellation form on file and there are no notations on her account that she wanted to cancel.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I had explained to the owner it was set up on automatic billing and I had not noticed it had continued to bill as I had other items billed to that card. I was not looking for full reimbursement just dismissal of those fees added onto the bill. I have also found out I am not the only person this has happened to by far. I have filed a dispute with my credit card company and will be following up with NYS bureau of licensing. Again, there has been an error somewhere along the line with my paperwork. I have not been to the gym since I filled out paperwork canceling my membership. I am asking these charges be cancelled which [redacted] has the ability to do, but refuses.

Sincerely,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have completely reviewed and researched this issue. We have no records or notes of this member ever coming into the Gym to cancel her membership. Nor can she provide proof of cancelling. Numerous attempts were made to clear up this over due account balance, including phone calls, messages and mailed statements. Phone attempts on record are as follows : 12/**/2012, 1/*/2013, 1/*/2013, 1/**/2013, and 1/**/2013. Statements were mailed out on 12/**/2012, 6/**/2013 & 7/**/2013. After an account is 3 months past due without any response to our attempts, we automatically cancel the member and stop billing, removing all billing information. Based on our records the debt owed is correct. We do not feel that we have done anything wrong in this situation but try to collect a debt owed to us based upon a contract that the member signed and agreed to.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Review: I requested to cancel my membership with Fitness 1440 due to medical reasons. I was involved in a car accident and my doctor wrote me a note and requested to cancel my membership. Fitness 1440 ALSO called my doctor and verified the note, he stated this is a permanent condition. Fitness 1440 has called me almost everyday requesting a $50 cancellation fee. I advise them I will not be paying them $50 because I got into a car accident. They have told me that they will not stop my automatic payments, per my request, until I pay them $50.Desired Settlement: Process my cancellation per my doctors letter that was written to you on January 7th, 2014.

Business

Response:

[redacted] was a member at our fitness facility. She signed up for a 1-year contract

obligation and had fulfilled 6 months at the time of this incident. In [redacted] contract (and all of our

contracts) it clearly states that the only means of cancellation is via medical

condition or relocation greater than 25 miles away, both of which require a $50

cancellation fee and proof prior to that cancellation being processed.

[redacted] did provide us with a note from her doctor that

was verified by our staff. When we contacted

[redacted] to tell her that her cancellation was ready and to discuss the form

of payment she would like to use for the $50 fee, [redacted] stated that she was

not going to pay the fee. Subsequent

courtesy calls were made to her to let her know that her cancellation was still

pending. When we were finally able to talk with

her, she provided our staff with her billing preference and we immediately

cancelled her membership per the contract.

We are sorry to lose [redacted] as a member and wish her

all the best in her recovery.

Review: Joined gym membership with Powerhose Gym, Didnot fully explained monthly charges, after paid inital fee. didnot receive contract agreement with membership. Personnell was suppose tomeet with me to exlain gym use,equipment, safety. person didnot show for this, nor did she call to cancel or reschedule. After noticing second monthly fee of $ 34.99 ,pending for 4/2/15. I requested to end membership because this was not my intention to be in a gym membership tht expensive. If I had received my contract at signing, I would have cancelled it asap.They were not that considerated after I let them knowI ,I wanted no further services with them. Then tried to lower it to $ 19.99,which I want no part of their establishment. I have just this week I have received a demotion in my paid, thou no fault of my own,because my job phased out.Makig less money per hour, I will find another gym,more reasonable in pricing, and will help with my health needs, my reasons for joining in begining.Desired Settlement: I wish no further billing. Remove totally from gym. no further charges or collection as of last payment of $ 34.99 as of 4/2/2015

Business

Response:

This members mother called to discuss his membership with me on 04/01/2015 as I was doing the billing. I couldn't discuss it at that time and had to return her call. When speaking to her she stated that the members understanding was that$60 was for the entire year. Ithen explained to her the $60 was for the processing fee, enrollment fee and for the rest of February. She then stated to me (this is what you are going to do, you are going to credit us back $34.99 which is pending and you are going to cancel his membership now!)I stated back that I was not going to do that because he did sign a 12 month contract and we will continue the billing as scheduled and follow the normal procedures of collection if necessary. Our membership manager [redacted] had spoken to this lady previous to my conversation and did try to help with switching to a cheaper membership of $19.99. That was refused. Iin turn offered to do the same and get him in a less expensive plan. That was not satisfactory. She stated she was calling Revdex.com and Ithanked her for her time and politely hung up.Enclosed is a copy of the 12 month membership that was signed by [redacted].

Review: I signed on to a new membership to this gym on 10/26/2014 as a new member to this gym. I was in on that day and started a new membership signed a contract. I did not receive a card to swipe when you come in as a member I was told that it would arrive in a week. I went in on Wednesday October 29 at 8pm to work out I was told by the front desk that I had not paid and was unable to work out. I explained to front desk staff that I did pay and proceeded to the workout area. Staff came in workout area and told me that I was unable to work out that day. I told her that I had paid got my cell phone and was showing her my credit card that was charged for Powerhouse. I was totally ignored by staff member and she called police. I explained to police that I had paid and showed officer my statement from my telephone. I showed both officers. I was then told that I was not able to use facility then I asked for my refund. I have never been so humiliated by a business as an individual that paid my money I am unhappy with the services from this gym and will never return to this facility.Desired Settlement: I am owed an apology and my refund

Business

Response:

The purpose of this letter is to respond to a recent complaint filed with the Revdex.com against Powerhouse Gym in Seaford, DE by [redacted]. It is of upmost importance to Powerhouse Gym to maintain a premier reputation within our community as a professional facility that consistently provides excellent customer service. For this reason we request that upon consideration of the following information, the Revdex.com will update our profile to reflect the high level of customer satisfaction we have always provided.

On 26 October, 2014 [redacted], a [redacted] employee, requested a membership at the State employee rate of $29.00 which would have included use of the facility’s cardio equipment, free-weights, showers, sauna and exercise classes (everything except tanning and the ability to bring a guest). This membership, available to State employees, requires a 1 year contract commitment; [redacted] asked us to make an exception and offer her this rate with only a 6 month contract commitment. The exception was granted for a shorter contract term but within a couple of days we began to advertise a $19.99 membership rate for use of cardio equipment exclusively. [redacted] returned and requested that she be given the $19.99 rate instead of the $29.00 rate. Our team member explained that the $19.99 rate would only allow her to use cardio equipment, rather than the membership she just signed up for with the additional amenities. [redacted] wanted the amenities included within the State employee membership, however, she communicated to our team member that she would not pay more than $19.99 for the membership.

Typically a new member’s contract is processed within a week. When [redacted] returned to work out, our team member, who had not successfully been able to resolve what she perceived as [redacted]’s unwillingness to agree to pay the appropriate membership fees for the amenities she was using on several occasions, advised her that the issue would need to be resolved or [redacted] would be escorted from the premises by the police. The matter was complicated further by the fact that our team member was unable to find the contract at that time. [redacted] refused to discuss the matter and the police were called to resolve the matter.

It is not our policy as a company to call the police for non-emergency situations. Instead, the team member should have called a member of management for direction. We are embarrassed by the thoughtless behavior of our team member. We initially suspended the employee for 1 week, however the employee has resigned.

Regarding [redacted]’s position, the incident took place at 8pm on 10/29/14 and she filed her complaint with the Revdex.com at 3:44 am on 10/30/2014. At 10 am on 10/30/14, a member of our management team called [redacted] to discuss the incident.

Powerhouse Gym sincerely apologizes for the incident which took place between our team member and [redacted]. We hope that [redacted] will choose Powerhouse for her fitness needs going forward. We will absolutely issue a refund of $23.99 if [redacted] chooses not to return. In the event that [redacted] does return, we would like to offer her a free month membership to Powerhouse Gym in Seaford and a 6 month contract at the State employee rate of $29.00. This membership would include everything except tanning and the ability to bring a guest.

Again, we offer our sincerest apologies,

The amount charged to my credit card last month increased by more 50% without my permission.I have been a member of the gym since 2010 and no longer have a contract. My membership has been [redacted] per month for quite some time and is charged to my credit card. In April I received an email that some of the rates were going up. I called the gym and was told that this did not affect me. They now charged my credit card [redacted] rather than the [redacted] I have cancelled my membership and requested a refund of the [redacted] that was charged without my permission. The gym referred me to the billing company. The billing company referred me back to the gym. I spoke with [redacted] at the gym who said the [redacted] would call me the next day. He has not contacted me and that was over a week ago.Desired SettlementI would like a refund of the [redacted] that was charged without my permission.Business Response [redacted]'s membership was a month to month contract. Letter's and emails were sent out to all members regarding price increaseof [redacted] this was the only complaint to Revdex.com. Unfortunately, [redacted] did not receive this information from us.I called [redacted] several times and did offer her the [redacted] a month membership price as a courtesy. She declined the offer and asked for the [redacted] credit. [redacted] has been a great member of our for quite some time. A credit has been applied to [redacted]'s account at this time. Her membership has been cancelled. If [redacted] decides to Come back before September 1st, 2014 we will honor the [redacted] a month price to her. Please let me know if you need anything else. Thank you, [redacted]

I didn't sign a contract and am being denied a refund.On June 17,2014 I purchased a membership special for $399 for 12 months with 3 months free. I did this over the phone and never signed a contract. On Oct. 3,2014, I found out the business was being auctioned and asked the owner for a refund. She then told me that I could cancel my membership and get a full refund. After not receiving my refund for over a month I called back on Nov. 14, 2014 and was told that because it more than 30 days after I paid for the membership I wouldn't get a cash refund. The owner claims that, during our Oct conversation, she told me I would receive my refund "if" they closed. This is untrue because she had reassured me that they were not going to be closing.Desired SettlementI wish to be refunded the $399 membership fee.Business Response Contact Name and Title: [redacted] OwnerContact Phone: XXX XXX-XXXXContact Email: [redacted]@aol.comGood Morning, [redacted] has been a member for 2.5 years at our facility. There has never been any previous issues. [redacted] Purchased a 1 year membership in June 2014. She paid in full for the entire year. We have always offered a 30 day money back guarantee. Our building that we occupy was being sold November 10th. The Business inside was not in any jeopardy. [redacted] called Mid October asking about this. I reassured her we were not going out of business, the Property had nothing to do with our fitness center. We don't do cash refunds, but I assured Roxy that for some unseen circumstance , I would absolutely honor membership reimbursement if we did go out of business. I did assure her we were not going out of business. I spoke with [redacted] on the phone and we both agreed that I would refund her money if for some strange reason, our Gym would not be able to renew a lease with new Landlord. Since than, we have renewed a 5 Year lease. [redacted] has always used our gym, taken the classes and Enjoyed the facility. When She called yesterday, our manager explained that we stand by our word, we are a strong business with 3000 members, we will not offer a cash refund since we are stable and strong. It's been 6 months since she purchased her membership. [redacted] was very kind on the phone, She understood the policy. There was no confusion on either end. The way the conversation went, [redacted] was happy to continue her membership.

Gym closed for renovations for two weeks and refused to refund monthly membership fee. When I complained, they terminated my contract.The gym announced it was closing for renovations for 5 days, which kept being extended until it had been closed for 2 weeks. They post updates on their Facebook page, so I asked how we were being compensated for 2 weeks of unavailability when they still charged me for a full month of payment. They lamented how so many customers were complaining and that we should all just be happy with what they're giving us. I responded that they should listen to our criticism instead of censoring us, and then they terminated my membership.Desired SettlementI want to either have my contract renewed, or be refunded the past month's membership cost.Business Response Contact Name and Title: [redacted]Contact Phone: [redacted]Contact Email: [redacted]This is not at all the case. We gave a 60 day notice to all members which includes 3500 active members that we would be closing down for 1 week to instal new flooring throughout facility. We closed Down October 2nd and re-Re-opend October 7th. All member were aware of this. It states in our contract that We are able to close 2 weeks a year for any construction and improvements to our facility. It also states in the contract that During the time of Renovations, all membership dues are still due. We only closed down less than a week and [redacted] felt the need to advertise to 2000 members on our facebook page that HE should be compensated for the week. As a professional business, you will see our record over the past 10 years. We responded asking [redacted] to speak with a manager and we can explain our policy. He went on and on Belittling our business and saying inappropriate stuff on facebook that lead us to BAN him as user from our professional facebook page and report him for harassment to Facebook After being banned he still found a way to post again... some crazy saying about witches and brooms and witch hunts. He than followed up with personal fb messages and demanding explanation of what His dues are for and so on... [redacted] is not a good fit at our facility. Harassment on facebook can hurt a business. We are a professional business that caters to 35 and over professional clientele. His inappropriate behavior is unacceptable in our facility. HE is the kind of person that scares away a overweight mother trying to lose weight without intimidation of people like him. We did End his agreement and refund his last months. He was not in a contract with us. He was in a month to month membership. [redacted] is a better fit somewhere else. Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I have only received one reimbursement, which was for the October payment after I had already been terminated. [redacted] states in her response that the September refund is still being processed, while the October refund has already been posted. This means that she ordered the September refund after the October refund, and didn't intend to give me my money back until this latest message to the Revdex.com. If I can get my money back, I will be satisfied with the situation if the business apologizes for their deplorable customer service and personal insults to my character.Final Business Response I believe there is some confusion. There is no discrepancy here. [redacted] drafts the 16th of every month. We closed October 2nd for renovations and re-opened October 7th. [redacted] was terminated and refunded for the month of September and October. The refunds are being processed. There is a 7-10 day waiting period from the time it gets inputed in the system. [redacted] is going to receive $34.00 for the September 16th, 2013 payment any time now. He can follow up with his bank if he has not seen it yet. [redacted] will also receive $34.00 for the October 16th, 2013 payment. This payment was already in the process of drafting when [redacted]'s contract was not renewed. There was no way to stop the payment at that time. [redacted] did notify me that October 16th draft was taken out of his account, and I responded back that we would refund it. This payment has been refunded, and [redacted] will see $34.00 in the same account if not today, than early to mid next week. There is no discrepancy. [redacted] wanted a refund for September and the refund was processed by Powerhouse Gym, and than to our 3rd party billing company who deposits the money back into his account. [redacted] will receive two separate refunds on his bank statements in the form of $34.00 each. Thank you

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Description: EXERCISE & PHYSICAL FITNESS PROGRAMS, HEALTH CLUBS

Address: 35840 Chester Rd, Avon, Ohio, United States, 44011

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