My name is [redacted], AIA and I am
the Regional Manager for Powerlift Foundation Repair. Powerlift foundation is
one of the most experienced and respected foundation repair contractors in the
industry. We built our reputation on customer satisfaction and recognize that
your business reputation...
is only as good as your last job. In addition, we
recognize how important in today's internet driven world that we maintain our
A+ rating with the Revdex.com. To date, and doing hundreds of jobs annually, we have
not received a complaint in the 17 years that I have been the Regional Manager
in North Carolina. It is of paramount importance to us to resolve these matters
as soon as possible in a fair and just mannerto maintain our perfect recordand reputation. We are pleased to have this opportunity to respond
to the issues regarding the foundation repairs we made to the residence above
as follows:It is important to note Powerlift's
originally contact and all subsequent communications with the Owner, [redacted]
[redacted], have been through Ms. [redacted]'s construction representative [redacted]
[redacted]. [redacted] is an experienced and knowledgeable contractor in the Burlington
area. [redacted] indicated in our first meeting that he contacted us because we came
highly recommended by and has worked with one of Burlington's premier builder
of fine luxury homes [redacted]. We recognized that Ms. [redacted] relied on Mr. [redacted]'s expertise to help guide her
through this process so we made extra efforts to include him in all inspections and show him first hand all of our
measurements and explanations that provided the basis for our recommendations.Powerlift originally
inspected the residence and made a proposal for stabilization repair on January
25, 2017. We subsequently were requested to re-inspect and confirm the original
proposal on March 21, 2017. No changes to the original proposal were found. On
March 23, Mr. [redacted] phoned to inform us that Ms. [redacted]
had accepted our proposal and wanted her work scheduled. We proceeded with the
necessary engineering and permit application and procurement. On May 5 through
May 22, 2017 the work was installed by our most experienced crew chief of forty
years [redacted]. Powerlift warrants this portion of the building being
supported by our piers against vertical settlement for the life of the
structure.[redacted] subsequently went
back on July 6, 2017 at the request of the Owner to see if the mortar patch
work could be improved to provide a closer match to the existing. (The
"Terms and Conditions" of our contract clearly state: "Powerlift
will endeavor to match masonry and concrete repairs as closely as possible;
however, due to inconsistencies and varying availabilities of concrete and
masonry materials, Powerlift does not guarantee
an exact match.")On August 1, 2017 [redacted]
contacted our corporate office and requested that I give him a call. I returned
[redacted]'s call the next day on August 2, 2017. [redacted] indicated that a brick crack
had appeared and requested that Powerlift return to inspect and advise. [redacted]
informed me *at he hadalready spoken with
[redacted] and scheduled an inspection and repair for August 7, 2017.[redacted] inspected the residence and found no
issues with the previous work by Powerlift. However, the crack in question,
window jamb/brick separation and laser elevation measurements revealed that the
front left corner of the building and front porch of the residence that was not
stabilized was now exhibiting early signs of settlement. It is important to note that this area did not show any of these signs
or evidence of settlement during the original inspections or previous work. [redacted]
noted that additional piers may be required, but for now it was prudent to
monitor for a couple of weeks and then [redacted] would go back and repair the brick cracks.On August l 0, 2017 [redacted]
contacted me and stated that the cracks were progressing and requested that I
make a site inspection. He also noted the Owner was not happy knowing additional piers may be required. I
re-inspected the work on August 14,2017. My inspection and laser readings
confirmed [redacted]'s findings of August 7, 2017. My inspection revealed:
brick cracks over the window nearest the carport, window jamb/brick separation
and displacement of trim at the soffit/eave at the carport, and laser readings
of elevation loss at the carport comer and porch. All of these findings and our
original inspection documentation/notes were shown to Mr. [redacted] to pass on to the Owner. I wrote a proposal #LTR [redacted] for two additional piers. I explained that in the interest of good
faith that Powerlift would not charge and would waive the cost for required
engineering and permit cost for the additional work to help Ms. [redacted]. Mr. [redacted] indicated that Ms. [redacted]
feels that she should not have to pay the cost of additional piers. Again, I explained
that the settlement/symptoms being currently
exhibited that require additional piers were
not present before and that Powerlift warrants only the portion of work
supported by our piers. I also explained that in the interest of honesty and
integrity Powerlift cannot in good conscience recommend piers in areas of the structure that do not
exhibit signs or symptoms of settlement.The Owner, Ms. [redacted],
and Powerlift are in dispute over a portion of her residence that is showing
signs of settlement requiring additional work that she fells should be repaired
at no additional charge. We are more than willing to warranty the work to date
and would be happy to provide additional repair. However, we cannot agree to
provide additional work at no charge.Powerlift appreciates this
opportunity to respond to Ms. [redacted]'s issues with our service. We trust this
explanation will clarify our position in this matter. It is our hope that Ms.
[redacted] will allow us to proceed with the proposed proposal
for repair. We look forward to resolving this matter and keeping our record
with the Revdex.com unblemished. Keep in mind that we always stand
behind our work and are always available to respond to any inquiries regarding
the work above. Please contact me at ###-###-####
if you or anyone has any further questions or concerns.
My name is [redacted], AIA and I am
the Regional Manager for Powerlift Foundation Repair. Powerlift foundation is
one of the most experienced and respected foundation repair contractors in the
industry. We built our reputation on customer satisfaction and recognize that
your business reputation...
is only as good as your last job. In addition, we
recognize how important in today's internet driven world that we maintain our
A+ rating with the Revdex.com. To date, and doing hundreds of jobs annually, we have
not received a complaint in the 17 years that I have been the Regional Manager
in North Carolina. It is of paramount importance to us to resolve these matters
as soon as possible in a fair and just mannerto maintain our perfect recordand reputation. We are pleased to have this opportunity to respond
to the issues regarding the foundation repairs we made to the residence above
as follows:It is important to note Powerlift's
originally contact and all subsequent communications with the Owner, [redacted]
[redacted], have been through Ms. [redacted]'s construction representative [redacted]
[redacted]. [redacted] is an experienced and knowledgeable contractor in the Burlington
area. [redacted] indicated in our first meeting that he contacted us because we came
highly recommended by and has worked with one of Burlington's premier builder
of fine luxury homes [redacted]. We recognized that Ms. [redacted] relied on Mr. [redacted]'s expertise to help guide her
through this process so we made extra efforts to include him in all inspections and show him first hand all of our
measurements and explanations that provided the basis for our recommendations.Powerlift originally
inspected the residence and made a proposal for stabilization repair on January
25, 2017. We subsequently were requested to re-inspect and confirm the original
proposal on March 21, 2017. No changes to the original proposal were found. On
March 23, Mr. [redacted] phoned to inform us that Ms. [redacted]
had accepted our proposal and wanted her work scheduled. We proceeded with the
necessary engineering and permit application and procurement. On May 5 through
May 22, 2017 the work was installed by our most experienced crew chief of forty
years [redacted]. Powerlift warrants this portion of the building being
supported by our piers against vertical settlement for the life of the
structure.[redacted] subsequently went
back on July 6, 2017 at the request of the Owner to see if the mortar patch
work could be improved to provide a closer match to the existing. (The
"Terms and Conditions" of our contract clearly state: "Powerlift
will endeavor to match masonry and concrete repairs as closely as possible;
however, due to inconsistencies and varying availabilities of concrete and
masonry materials, Powerlift does not guarantee
an exact match.")On August 1, 2017 [redacted]
contacted our corporate office and requested that I give him a call. I returned
[redacted]'s call the next day on August 2, 2017. [redacted] indicated that a brick crack
had appeared and requested that Powerlift return to inspect and advise. [redacted]
informed me *at he hadalready spoken with
[redacted] and scheduled an inspection and repair for August 7, 2017.[redacted] inspected the residence and found no
issues with the previous work by Powerlift. However, the crack in question,
window jamb/brick separation and laser elevation measurements revealed that the
front left corner of the building and front porch of the residence that was not
stabilized was now exhibiting early signs of settlement. It is important to note that this area did not show any of these signs
or evidence of settlement during the original inspections or previous work. [redacted]
noted that additional piers may be required, but for now it was prudent to
monitor for a couple of weeks and then [redacted] would go back and repair the brick cracks.On August l 0, 2017 [redacted]
contacted me and stated that the cracks were progressing and requested that I
make a site inspection. He also noted the Owner was not happy knowing additional piers may be required. I
re-inspected the work on August 14,2017. My inspection and laser readings
confirmed [redacted]'s findings of August 7, 2017. My inspection revealed:
brick cracks over the window nearest the carport, window jamb/brick separation
and displacement of trim at the soffit/eave at the carport, and laser readings
of elevation loss at the carport comer and porch. All of these findings and our
original inspection documentation/notes were shown to Mr. [redacted] to pass on to the Owner. I wrote a proposal #LTR [redacted] for two additional piers. I explained that in the interest of good
faith that Powerlift would not charge and would waive the cost for required
engineering and permit cost for the additional work to help Ms. [redacted]. Mr. [redacted] indicated that Ms. [redacted]
feels that she should not have to pay the cost of additional piers. Again, I explained
that the settlement/symptoms being currently
exhibited that require additional piers were
not present before and that Powerlift warrants only the portion of work
supported by our piers. I also explained that in the interest of honesty and
integrity Powerlift cannot in good conscience recommend piers in areas of the structure that do not
exhibit signs or symptoms of settlement.The Owner, Ms. [redacted],
and Powerlift are in dispute over a portion of her residence that is showing
signs of settlement requiring additional work that she fells should be repaired
at no additional charge. We are more than willing to warranty the work to date
and would be happy to provide additional repair. However, we cannot agree to
provide additional work at no charge.Powerlift appreciates this
opportunity to respond to Ms. [redacted]'s issues with our service. We trust this
explanation will clarify our position in this matter. It is our hope that Ms.
[redacted] will allow us to proceed with the proposed proposal
for repair. We look forward to resolving this matter and keeping our record
with the Revdex.com unblemished. Keep in mind that we always stand
behind our work and are always available to respond to any inquiries regarding
the work above. Please contact me at ###-###-####
if you or anyone has any further questions or concerns.