Powernet

Dear Madam/Sir,PNG Telecommunications, Incd/b/a PowerNet Global Communications (“PNG”) hereby submits its response to the complaint filed by Mr [redacted] .I have conducted in-depth research in regards to Mr [redacted] ’s complaint and here are my findingsMr [redacted] opened an account with PNG on 4/23/for long distance service (“LD”) via third party verification (“TPV”)On 10/7/Mr [redacted] called Customer Care to suspend his account while he was on vacation and stated that he would call to reconnectPer Mr [redacted] ’s request the account was closed on 10/8/and since he never called to reactivate, the account remained closed.In regards to the invoice, a credit of $was erroneously applied to Mr [redacted] ’s account which imitated an invoice to be generated to make him aware of the creditHowever, this has since been corrected and Mr [redacted] ’s account remains closed with a zero balanceI apologize for any inconvenience this may have caused.PNG is committed to excellent customer service; if you should have any further questions please do not hesitate to contact me.Very Truly Yours, Jules C [redacted] Jules C [redacted] Corporate & Regulatory Specialist [redacted]

I'm not sure what additional results [redacted] is seeking at this time.The final invoice has been finalized and the refund check has been issued and on it's way to [redacted] .And the account is closed per [redacted] request with a zero balance.Please advise if there is anything further we can address to resolve this complaint.Thank you.Very Truly Yours, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, I will reiterate that due to the way in which this matter was handled by the Powernet Company, I have been left with little trust in their operationsTo my knowledge I never had an account with this companyThey nor their agents were never forthcoming with any itemization of claimed services.I expect that I will not be subjected to any further claims or harassment by this company or their collections agency Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below We did receive a credit of $but they are still invoicing monthly charges This has gone on since June We are looking for a credit of $and stop invoicing us Regards, [redacted]

Initial Business Response / [redacted] (1000, 8, 2016/05/17) */ We had received an email from the customer regarding the balls losing airWe advised Mr [redacted] that the weighted balls will lose or gain air as the changes in air pressures due to temperature changes [redacted] had spoke to him and explained to him how to insert a ball needle and inflate them to the desired pressureHe insisted for new replacementsHis pictures and description of the issue wasn't determined as a product defect and therefore the request to replace the items were denied Also his description that the balls all deflated to golf ball sizes were simply inaccurate based on the picture Mr [redacted] provided

Please see attachmentThe account for [redacted] is now closed

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** ***

RE: Complaint #: *** (*** *** for *** *** ***) Dear Madam/Sir, PNG Telecommunications, Incd/b/a PowerNet Global Communications ("PNG") hereby submits its response to the complaint filed by *** *** ***I have conducted in-depth
research in regards to *** ***'s complaint and here are my fmdingsOur Call Center Supervisor have reached out to *** *** on Friday, 12/5/and have come to an agreement that *** *** has deemed 'reasonable.' Once *** *** confirms that his numbers have successfully ported to ***, Powernet will close the account per customer's requestPowernet will waive any termination fee that may be applicable and *** *** has agreed to pay for any unbilled usagePNG is committed to excellent customer service; if you should have any further questions please do not hesitate to contact meVery Truly Yours, *** *** Corporate & Regulatory Specialist ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. ?While they did try to contact me, the numbers I called To return their calls kept saying out of serviceI do no hAve s choice in the Matter but I will never recommend them to anyone and they should Makr this policy know when s customer starts overpaying
Regards,
*** *** ***

Please find the attached .pdf as Powernet's response to the follow up complaint.A hard copy of the attachment will be sent to the complainant via U.SCertified mail.PNG does not have any further resolutions in regards to this complaint since the outstanding balance due is from three months of unpaid invoices. If you should have any additional questions, please let me know.Very Truly Yours,*** ***

Power Net has researched *** *** complaint # *** filed on December 29, There was communication breakdown on what was required from Ms*** to close the account per PNG policyPNG treats customer privacy very strictly and was only following the procedures set in place to do just
thatHowever, PNG will accept this Revdex.com complaint as total authorization to terminate all services attachedThis account has been totally disconnected from all further Long Distance service and has a balanceWe have also removed the customer from the collections cycle.If you have any questions or concerns, please feel free to contact meThank you*** *** Legal Dept*** *** *** *** *** *** *** *** *** *** ** ***

[A default letter is provided here which indicates your acceptance of the business's
response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Please find the attached .pdf as Powernet's response to the complaint.A hard copy of the attachments will be sent to the complainant via U.SCertified mail.If you should have any additional questions, please let me know.Very Truly Yours,*** ***

RE: Complaint #: *** (*** *** ***)Dear Madam/Sir,PNG Telecommunications, Incd/b/a PowerNet Global Communications ("PNG") hereby submits its response to the complaint filed by *** *** *** ***.I have conducted in-depth research in
regards to *** ***'s complaint and here are my fmdingsThe industry standard is to bill usage days to the rare; thereforeeven though *** ***'s services were cancelled per her request on 10/27/2014, the final invoice will not be generated until 11/for any October / November usage.It is customary to withhold any account credit until the final invoice is generatedThe credit would then be applied to the account and any remaining account credit would bepromptly refundedI apologize that this process was not clearly explained to Ms***Our customer representative has tried to reach *** *** for the last two days to better explain the process but was unable to reach herA note has been added to the account to expedite the refund process.PNG is committed to excellent customer service; if you should have any further questions please do not hesitate to contact me.Very Truly Yours, *** ***Corporate & Regulatory Specialist***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However, the phone numbers have not been transferred to [redacted].  I would like the phone numbers transferred to [redacted] within the next few days if it has not been done already.  Thank you.Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed...

appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] ---Good morning Ms. [redacted],To update you, yesterday I received an even more threatening letter from this company's collections department, dated March 16th. It could be that the company has not had time to resolve this with their collections department, which seems, by the communications that I have had with them, to be located in the Philippines. Nevertheless, this is very disturbing, especially since they have yet to give me any indication of what services they are claiming to have provided.[redacted]

I'm not sure what additional results [redacted] is seeking at this time.The final invoice has been finalized and the refund check has been issued and on it's way to [redacted].And the account is closed per [redacted] request with a zero balance.Please advise if there is anything further we can address to resolve this complaint.Thank you.Very Truly Yours,[redacted]

Dear Madam/Sir,PNG Telecommunications, Inc. d/b/a PowerNet Global Communications (“PNG”) hereby submits its response to the complaint filed by Mr. [redacted].I have conducted in-depth research in regards to Mr. [redacted]’s complaint and here are my findings. Mr. [redacted] opened an account with PNG...

on 4/23/2010 for long distance service (“LD”) via third party verification (“TPV”). On 10/7/2010 Mr. [redacted] called Customer Care to suspend his account while he was on vacation and stated that he would call to reconnect. Per Mr. [redacted]’s request the account was closed on 10/8/2010 and since he never called to reactivate, the account remained closed.In regards to the invoice, a credit of $116.31 was erroneously applied to Mr. [redacted]’s account which imitated an invoice to be generated to make him aware of the credit. However, this has since been corrected and Mr. [redacted]’s account remains closed with a zero balance. I apologize for any inconvenience this may have caused.PNG is committed to excellent customer service; if you should have any further questions please do not hesitate to contact me.Very Truly Yours, Jules C[redacted]Jules C[redacted] Corporate & Regulatory Specialist [redacted]

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We did receive a credit of $391.96 but they are still invoicing monthly charges.  This has gone on since June.  We are looking for a credit of $176.38 and stop invoicing us.
Regards,
[redacted]

Please find the attached .pdf as Powernet's response to the complaint. [redacted]Telecommunications, Inc. d/b/a PowerNet Global Communications (“PNG”) hereby submitsits response to the complaint filed by Mr. [redacted].I have conducted in-depth research in regards to Mr. [redacted]’scomplaint and...

here are my findings. Mr. [redacted] established a residentialaccount with us but one of the services under this account was used for hisbusiness. Based on our customer call history, PNG were not notified of anyfraud until our Fraud Analyst reached out to Mr. [redacted] on 11/17/2014. Mr.[redacted] told our Fraud Analyst that [redacted] had notified him of suspected fraud(line hack) on his line with them ([redacted]) a few weeks prior. If PNG was madeaware that one of his lines had already been hacked, PNG would have takenadditional precautions to secure Mr. [redacted]’s multiple lines and services withPNG.The charges incurred ($908.04) due to this oversight is valid. However,in light of the situation, PNG will waive the balance and close the account. Ican confirm the account isclosed as of12/9/2014 and Mr. [redacted] should not receive any further invoice.PNG is committedto excellent customer service; if you should have any further questions pleasedo not hesitate to contact me.?A hard copy of the attachment will be sent to the complainant via U.S. Registered mail.If you should have any additional questions, please let me know.Very Truly Yours,[redacted]