PowerON Services, Inc.

I sent them a functional laptop and AC adaptor, as they offered me about $14 for them. After a significant waiting time for their "audit" they revised their offer to $0 and described the laptop and power adaptor as both non-working. To justify their claims, they sent me a picture of the laptop, on and functional! They also claimed it was non-functional based on a slight smudge on the screen, which does not affect picture quality. This company is a scam!

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me only because I want this bad experience to be overI'm very disappointed that poweron refused to accept any culpability
regarding me receiving the wrong laptop. I have attached their response for your review (they are sorry with a caveat).I will send back laptop and let you know what happens after that.Thank you,*** ***

We apologize for the inconvenienceAll units are tested to be fully functional as outlined in the item listings on eBayFor consumer satisfaction reasons, we do provide a day warranty and often times extend that warranty beyond this periodThis particular item was well outside of the warranty
period, thus the reason Paypal ruled in favor of us as the selling partyIn the interest of providing superior customer support, we have generated a full refund to bring this matter to a closePaypal transaction ID *** - $

We have reached out to the customer again regarding her displeasure with the trade-in program. Since she has refused to provide a serial number for the computer on multiple occasions, we have opted to send her a pre-paid return shipping label for the computer. The serial number is logged for every...

system that arrives through the trade-in program and is used to identify each specific unit. Once we receive the laptop at our facility, we will verify the serial number and process a gift card in full for her requested amount of $43.20. All quotes that are generated using the online web tool are subject to an audit and verification process. The quoted value is based off of the following description: "The Notebook powers on. Has functional display. No cracked glass or defective internal components." The battery was deemed defective due to it being swollen. This also poses a safety hazard for all parties involved. During the audit, a flickering screen was observed which is an indication of a defective LCD Inverter. Despite these issues, a modified offer was sent for the $25. Since the adjusted final value was rejected, we shipped the item back to the customer at no expense to her.

Review: SOLD MY LAPTOP TO THIS COMPANY AND WAS QUOTED A CERTAIN PRICE. ITEM HAS BEEN RECEIVED BY THE COMPANY, NOW LESS THAN WHAT WAS QUOTED IS BEING OFFERED.

I WAS QUOTED $191.70 FOR MY MacBook Pro Core 2 Duo 2.4 GHz 13" (Mid-2010) (P8600) (MC374LL/A). THEY AUDITED MY COMPUTER AND ARE SENDING ME PICTURES THAT ARE NOT OF MY COMPUTER IN ORDER TO GIVE ME LESS THAN WHAT I WAS QUOTED ORIGINALLY ($126.65). I STATED IN MY ORIGINAL QUOTE ALL ISSUES PERTAINING TO MY COMPUTER. THIS COMPANY IS CROOKED AND DISHONEST AND I FEEL I AM BEING TAKEN ADVANTAGE OF.Desired Settlement: I WANT WHAT I WAS QUOTED ORIGINALLY OR MY LAPTOP BACK IN ITS ORIGINAL STATE.

Business

Response:

Initial Business Response

The customer initially stated his computer was in "Good" condition using the web tool. This is defined as very light scuffing due to normal use. After the audit was completed, he was sent pictures of the bent housing and Hinge Misalignment.

The customer contacted us stating that the images provided to him were not of his computer. We asked him to verify his serial number and provided him with what we have in our database. His other option was to have us return the item at no cost to him. Instead he responded with, "Your company is one crooked company. I've already submitted a complaint to the Revdex.com, I will wait for their mediation in this matter."

Since none of the solutions would work for him, we have authorized payment in full for his quote. We strive for 100% customer satisfaction. He will have an email gift card within 24 hours.

Review: I sent old laptop for recycle/exchange for $43.20 towards new Apple products. (I went to Apple Store prior to sending in my laptop and they told me was in great condition and I could get a lot more through other services but, I thought this method was less of a hassle.) I rejected offer of $25.00 because they said my laptop was in poor condition due to defective battery. Poweron send back laptop and it was not mine. First, my laptop does not close correctly and because hinge is slightly off. Second, color was a bright white. Mine was yellow white due to age. Third, this laptop had old sticker residue. I never had sticker on mine. I called and spoke with Robert who refused to give me his last name and said he does not give out personal information (Poweron has all my personal information). I explained that I did not receive correct laptop back. He told me I would have to prove that they sent me the wrong laptop. I tried to explain two of the three points I made about his response:First, my laptop does not close correctly and because hinge is slightly off. Poweron resonse: said they fixed it. My question is why would you fix something that you have not secured an agreement on?Third, this laptop had old sticker residue. Poweron resonse: We put a sticker on it for identification purposes. My question why is the sticker residue old and black and not from a freshly placed sticker?Told the Poweron they were NOT honest and I will go to Revdex.com and Media. I have reached out to Apple as well. Left unresolved.Desired Settlement: If they cannot provide my original laptop. I would like $43.20 per their quote. All I want is what is fair!

Business

Response:

We have reached out to the customer again regarding her displeasure with the trade-in program. Since she has refused to provide a serial number for the computer on multiple occasions, we have opted to send her a pre-paid return shipping label for the computer. The serial number is logged for every system that arrives through the trade-in program and is used to identify each specific unit. Once we receive the laptop at our facility, we will verify the serial number and process a gift card in full for her requested amount of $43.20. All quotes that are generated using the online web tool are subject to an audit and verification process. The quoted value is based off of the following description: "The Notebook powers on. Has functional display. No cracked glass or defective internal components." The battery was deemed defective due to it being swollen. This also poses a safety hazard for all parties involved. During the audit, a flickering screen was observed which is an indication of a defective LCD Inverter. Despite these issues, a modified offer was sent for the $25. Since the adjusted final value was rejected, we shipped the item back to the customer at no expense to her.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me only because I want this bad experience to be over. I'm very disappointed that poweron refused to accept any culpability

Review: Bait&Switch. PowerOn quoted me $234 for my iMac, which I sent to them in perfect working condition. They claim it's damaged. Offer is now $52.

PowerOn quoted me $234 for my iMac that was in perfect working condition with no physical damage. They received my iMac on May 6 and completed on audit on 5/14, saying my computer was in "poor" condition with three different types of damage. They sent blurry photos "documenting" this so-called damage, which I believe are not of my machine. Their adjusted quote is now $52.Desired Settlement: I want my computer back and for other consumers to understand that PowerOn is running a scam. Please check the Apple Support Community board for extensive complaints about their bait and switch tactics.

Business

Response:

Business' Initial Response

Thank you for using the trade-in program and we hope we are able to serve you in the future.

As stated on the site's FAQ page, "the value depends on a variety of factors, including the demand for your specific item in the secondary electronics market and its condition. When you visit the website, you'll answer a few simple questions about your computer and describe its overall condition as good, fair, or poor. Based on the information you provide, the estimated fair market value of your computer and a quote is displayed instantly."

After your computer is run through a thorough audit and inspection process, "PowerON will contact you if the final value differs from the initial quoted value. You can either accept the final value or have your product returned to you at no cost."

During the audit process, it was found that the computer in question has vertical lines that are visible on the display. Since the computer possessed such defects, the value of the computer was reduced. The item was in "Poor"condition, rather than "Good". Since you are unhappy with the audit results and final value, we will be more than happy to fulfill our obligation and return the computer to you at no cost. We have also taken additional steps to expedite this process and have sent the item back using FedEx Express Saver instead of the traditional Ground shipping method. Please feel free to contact us if you have any further questions.

Returned Date: 5/16/13

Method: FedEx Express Saver

Tracking number: XXXXXXXXXXXX

Review: I rejected their quote and PowerOn returned my computer faulty

I kept getting an email from Apple to recycle my old Dell computer after purchasing a macbook pro with retina. I did not want to but when I got a quote (Quote Number XXXXXX) for $132.85 from PowerOn after participating in Apple's Reuse and Recycling program, I decided to send my dell laptop. It was working perfectly fine and I sent it with a working battery (I also included the original dell battery which I had replaced), a working charger, the setup guide and the drivers and utilities CD from Dell. My laptop was working PERFECTLY well, in EXCELLENT condition. I only replaced it because it was too heavy, and I needed something portable for school.

After sending the laptop to PowerOn, I got an email with a revised quote of $92.06, with the option of accepting or rejecting the quote. I rejected the quote and asked for my laptop back. I got an email from [redacted] that my laptop will be sent back to me. My friends thought I should have taken the quote, and I replied to ask if I could change my mind and accept the quote. I received an email from [redacted] a few days later saying my laptop had been shipped, but I didn't mind. I wanted to still have a Windows 7 laptop handy.

I got my Dell laptop back and on powering it on, I can't get beyond the Dell screen. I keep getting error messages to reboot. I've used the drivers and utilities disk, but it has proven futile. Dell support will only repair it if I purchase a warranty and I cannot afford one right now. I called Poweron on XXX-XXX-XXXX and spoke to a lady who took down my email, phone number and name. She said someone will call me back. I asked her when and she said as soon as possible. I asked her if I could call them myself and she said no. I asked why and she said someone will call me, and told me to have a nice day, then she hung up on me.

I feel terrible. The laptop I sent has been tampered with and PowerOn sent me a faulty laptop, JUST BECAUSE I REJECTED THEIR OFFER. I can't determine what is wrong with it as I am not computer-tech savvy. Sending my laptop to them means I have to spend more money to repair the laptop.

I regret sending my laptop PC to PowerOn. It would have saved me all the money and all the stress.

I went on their website to check the status of the quote and it says AUDIT ACCEPTED and PAYMENT SENT. I'm not sure what that means because I have a faulty Dell PC here with me. The link to the status is here:

http://reuse.poweron.com/public_trade_in/status/[redacted]XXXXXX

All I want is my FULLY FUNCTIONING LAPTOP BACK!Desired Settlement: I would like the original quote of $132.86, otherwise I want my laptop functioning the way it was when I sent it to PowerOn.

Business

Response:

Initial Business Response

Contact Name and Title: [redacted] Manager

Contact Phone: XXX-XXX-XXXX

Contact Email: [redacted]@poweron.com

The unit in question was sent to us for an audit evaluation. Once the audit was complete, it was deemed to be worth a value of $92.06. The reduced value was due to physical imperfections such as scratches on the casing and LCD keyboard abrasions. Per the terms and conditions of the agreement, the customer does have the ability to have the unit returned. This item was returned as requested.

We do take customer service seriously, thus want to make sure a rapid and efficient solution is reached. The number displayed was typed incorrectly, but when dialed as a "966" number it reaches a different company. Our customer support technicians have been waiting for her call to assist her with the issue. Please call us at the correct phone number (XXX) XXX-XXXX or email to [redacted]@poweron.com. We are ready to assist you immediately.

Without direct communication, it is hard to determine the exact issue at hand. It sounds to me as though you have not re-installed the Operating System. For customer security, all data is erased from the computer during the audit process. This ensures that if the item is re-sold, the customer's private files will not be jeopardized.