Complaint: [redacted] G I am rejecting this response because:When placing the order by phone the business was told the shipping and billing address are different due to US post office policy of no direct delivery to the physical residence A phone call to review the information would have resolved the issue The order was cancel because we would not provide front and back photo copies of driver's license and credit card No other merchant has ever request photo copies of driver license or credit card We choose to order the parts from another creditable business which had no problem processing our order Regards, [redacted] ***
The home page text regarding the price match policy specifically states to see the terms and conditions regarding the policy for fulll details The entire policy is not written on the home page The legal terms and conditions for use of our site specifically states "Our Price Match Policy is a courtesy that Powersport Superstore, Inc chooses to provide, but the application of this policy is in no way guaranteedPowersport Superstore, Increserves the right to refuse to price match any competing retailer on any website or marketplace for any or no reason whatsoever." Separately, "Powersport Superstore, Increserves the right to refuse business to any customer or potential customer at our discretion." We are under no obligation to do business with you as you are under no obligation to purchase from us We have evaluated the price match request and have offered you that you may purchase the item from us for which includes the price of the item and shipping It will be delivered to you for We do not honor coupons from other websites in our price match policy Even if we did which we do not, we would have no way of knowing if you have already purchased from them and this "one time" use coupon would not apply to your subsequent order You may choose to purchase the item from us for 160.24, we will then give you a coupon for 5% you can apply toward a future order Or you may choose purchase from another vendor The price match offer at is an actual offer to price match per our policies and is therefore not a situation where you would get 10% off your next order because we "couldn't" price match Thank you Thank you
We are sorry for the inconvenience We do not control the description of listings on [redacted] .com, they are controlled by [redacted] After being notified that the listing is incorrect we have ceased selling this item on [redacted] .com We have issued a full refund for the orderThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I may be willing to allow this business another chance to provide service to me in the future I hope that they address the issues with their customer service to avoid this difficulty in the future Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:In an email received from amazon.com customer service it was acknowledged that Powersport Superstore Violated The Amazon.com rulesHere is the email that I received from Amazon.com:This is [redacted] from Amazon.com Email Support I'm really sorry to hear about the problem you had with the orderI completely understand your disappointmentThat's not exactly what we want our customer to experienceYou did the right thing of sending us this email; let me help you with thisI'm sorry that Powersport Superstore wasn't able to reimburse you for your return shipping costsTo make this right for you, I've requested a refund of $to your credit cardYou'll see the refund on your credit card statement in the next 3-business daysAs you can clearly see from the above email from Amazon.com they are not satisfied with the business ethics of Powersport Superstore eitherThey clearly agree that Powersport Superstore is in violation of the rules and terms of service associated with being a seller on Amazon.com Powersport Superstore is not and should not be managing or servicing customers in such a horrible manner Their ethics and policies do not adhere to those of a reputable business and as such their rating should be investigated and significantly lowered based off of the above clear and present evidence presented Regards, [redacted]
The customer has misread the amazon rules regarding this situation We are a third party selling IN the United States Our return address is [redacted] *** "Third party sellers must either provide a return address within the United States or pay for return shipping to an international address" We have provided a return address "WITHIN THE UNITED STATES." Payment for return shipping is required if we are requiring the customer to return the item to a return address that is NOT within the United States This statement has nothing to do with where the customer is located, but has to do with the location of the RETURN ADDRESS"If a seller does not provide a return address in the United States or free return shipping to an international address, you may file an A-to-z Guarantee claim to seek help with your return." The customer should certainly file an A-to-Z claim on the order if they feel this to be in error That is the proper next step
Complaint: [redacted] I am rejecting this response because: The rules set out by Amazon quite clearly state that if the seller is at fault which this is the case as it has been confirmed by the manufacturer of the item via email then the seller is to pay all return shipping feesPlease see wording from Amazon policy below;"Third party sellers must either provide a return address within the United States or pay for return shipping to an international address" "If a seller does not provide a return address in the United States or free return shipping to an international address, you may file an A-to-z Guarantee claim to seek help with your return." Regards, [redacted]
Seems you had a different experience with the manufacturer than we did Because of the discrepancy, we have issued a full refund of the original order including the shipping AND an additional dollars for the return shippingThank you for your business
Thank you for your interest This issue has already been answered, please see previous response as it is still the appropriate response to this inquiryWarranty claims are handled by the manufacturer if we had been contacted prior to installation we could have helped Once installed any issues with the product are the manufacturer's responsibility including if the packed the box wrong originally They have a warranty department that will help
Complaint: [redacted] I am rejecting this response because: A message sent from me on 7/was not in fact returnedFurther communication after that date was returned starting 7/My issue is not necessary with the lack of communication but with the product itselfYou cannot sell a product and then say"sorry the manufacturer messed up your order, contact them"When you sell a product you should be confident that the product is what you say it is on your website and/or amazon, and when a mistake is made, you as the seller of the product should be responsible to fix the problem with the consumer.In regards to Amazon "having settled this issue"Amazon stated that I do not qualify for the A-Z Guarantee (which is a guarantee that amazon will cover mistakes for the consumer regardless of what the seller does) because of the time limit allowed for that Guarantee, they did not officially make a ruling that the seller should not be interested in fixing the problem that was caused on their end Regards, [redacted] ***
The manufactuer will condider them "installed" if they were bolted down If they were "placed" in the vehicle but the bolts NOT torqued down, they were not installed If the bolts were torqued down, that will leave circular marks on the metal which they will look for.Was the seat torqued down? If not we can send you a label to return for exchange Thank you
Complaint: [redacted] I am rejecting this response because: the disrespect and foul language that I delt with from the employee I spoke with are inexcusable Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: the Item is shown for sale with the clamps, NOWHERE does it say the visors DO NOT come with the clamps as per the advertiser pictureThe add is misleading and in accurateI live in Canada, bought from a trusted vendor, I paid extra for shipping and border taxes, its unrealistic to return Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe return package was dropped off at a UPS store Wednesday, Nov Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:For simplicity sake, I am going to try and say this differently We ordered these pipes twice Once through [redacted] and once through Powersport superstore directly The [redacted] pipes were delivered for free as we are [redacted] prime customers The pipes were not broken and were packed tightly in the original box AS I PACKED IT MYSELF and am well aware of how they left our home The [redacted] pipes, being for the wrong year motorcycle, were returnedWe called you directly and reordered themThis reorder was place on 12/04/at 12:pm and we were charged $by you for next day airWe received them on 12/07.My complaint is about the service in general when you consider the entire story, we bought pipes TWICE from you within a few days of each otherYou were game to charge us for expedited delivery, yet not deliver them expediently and not refund the first order because you say 'we broke them and shipped them back incorrectly' this is a statement and yet, what can I do about it? You have the pipes, I do not Powersport Superstore would be the winner in this story, as they have the pipes PLUS half the cost of them PLUS full cost for the 2nd set of pipes PLUS $for UPS next day air shipping, yet held the item days before shipping Regards, [redacted]
Complaint: [redacted] G I am rejecting this response because:When placing the order by phone the business was told the shipping and billing address are different due to US post office policy of no direct delivery to the physical residence A phone call to review the information would have resolved the issue The order was cancel because we would not provide front and back photo copies of driver's license and credit card No other merchant has ever request photo copies of driver license or credit card We choose to order the parts from another creditable business which had no problem processing our order Regards, [redacted] ***
We have issued a refund of the remainder of the order as a courtesyThank you
The home page text regarding the price match policy specifically states to see the terms and conditions regarding the policy for fulll details The entire policy is not written on the home page The legal terms and conditions for use of our site specifically states "Our Price Match Policy is a courtesy that Powersport Superstore, Inc chooses to provide, but the application of this policy is in no way guaranteedPowersport Superstore, Increserves the right to refuse to price match any competing retailer on any website or marketplace for any or no reason whatsoever." Separately, "Powersport Superstore, Increserves the right to refuse business to any customer or potential customer at our discretion." We are under no obligation to do business with you as you are under no obligation to purchase from us We have evaluated the price match request and have offered you that you may purchase the item from us for which includes the price of the item and shipping It will be delivered to you for We do not honor coupons from other websites in our price match policy Even if we did which we do not, we would have no way of knowing if you have already purchased from them and this "one time" use coupon would not apply to your subsequent order You may choose to purchase the item from us for 160.24, we will then give you a coupon for 5% you can apply toward a future order Or you may choose purchase from another vendor The price match offer at is an actual offer to price match per our policies and is therefore not a situation where you would get 10% off your next order because we "couldn't" price match Thank you Thank you
We are sorry for the inconvenience We do not control the description of listings on [redacted] .com, they are controlled by [redacted] After being notified that the listing is incorrect we have ceased selling this item on [redacted] .com We have issued a full refund for the orderThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I may be willing to allow this business another chance to provide service to me in the future I hope that they address the issues with their customer service to avoid this difficulty in the future Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:In an email received from amazon.com customer service it was acknowledged that Powersport Superstore Violated The Amazon.com rulesHere is the email that I received from Amazon.com:This is [redacted] from Amazon.com Email Support I'm really sorry to hear about the problem you had with the orderI completely understand your disappointmentThat's not exactly what we want our customer to experienceYou did the right thing of sending us this email; let me help you with thisI'm sorry that Powersport Superstore wasn't able to reimburse you for your return shipping costsTo make this right for you, I've requested a refund of $to your credit cardYou'll see the refund on your credit card statement in the next 3-business daysAs you can clearly see from the above email from Amazon.com they are not satisfied with the business ethics of Powersport Superstore eitherThey clearly agree that Powersport Superstore is in violation of the rules and terms of service associated with being a seller on Amazon.com Powersport Superstore is not and should not be managing or servicing customers in such a horrible manner Their ethics and policies do not adhere to those of a reputable business and as such their rating should be investigated and significantly lowered based off of the above clear and present evidence presented Regards, [redacted]
This item was returned within the specified return window and issued a full refund The item was not accessed a restocking fee
The customer has misread the amazon rules regarding this situation We are a third party selling IN the United States Our return address is [redacted] *** "Third party sellers must either provide a return address within the United States or pay for return shipping to an international address" We have provided a return address "WITHIN THE UNITED STATES." Payment for return shipping is required if we are requiring the customer to return the item to a return address that is NOT within the United States This statement has nothing to do with where the customer is located, but has to do with the location of the RETURN ADDRESS"If a seller does not provide a return address in the United States or free return shipping to an international address, you may file an A-to-z Guarantee claim to seek help with your return." The customer should certainly file an A-to-Z claim on the order if they feel this to be in error That is the proper next step
Complaint: [redacted] I am rejecting this response because: The rules set out by Amazon quite clearly state that if the seller is at fault which this is the case as it has been confirmed by the manufacturer of the item via email then the seller is to pay all return shipping feesPlease see wording from Amazon policy below;"Third party sellers must either provide a return address within the United States or pay for return shipping to an international address" "If a seller does not provide a return address in the United States or free return shipping to an international address, you may file an A-to-z Guarantee claim to seek help with your return." Regards, [redacted]
Seems you had a different experience with the manufacturer than we did Because of the discrepancy, we have issued a full refund of the original order including the shipping AND an additional dollars for the return shippingThank you for your business
Thank you for your interest This issue has already been answered, please see previous response as it is still the appropriate response to this inquiryWarranty claims are handled by the manufacturer if we had been contacted prior to installation we could have helped Once installed any issues with the product are the manufacturer's responsibility including if the packed the box wrong originally They have a warranty department that will help
This issue has been fully resolved
Complaint: [redacted] I am rejecting this response because: A message sent from me on 7/was not in fact returnedFurther communication after that date was returned starting 7/My issue is not necessary with the lack of communication but with the product itselfYou cannot sell a product and then say"sorry the manufacturer messed up your order, contact them"When you sell a product you should be confident that the product is what you say it is on your website and/or amazon, and when a mistake is made, you as the seller of the product should be responsible to fix the problem with the consumer.In regards to Amazon "having settled this issue"Amazon stated that I do not qualify for the A-Z Guarantee (which is a guarantee that amazon will cover mistakes for the consumer regardless of what the seller does) because of the time limit allowed for that Guarantee, they did not officially make a ruling that the seller should not be interested in fixing the problem that was caused on their end Regards, [redacted] ***
The manufactuer will condider them "installed" if they were bolted down If they were "placed" in the vehicle but the bolts NOT torqued down, they were not installed If the bolts were torqued down, that will leave circular marks on the metal which they will look for.Was the seat torqued down? If not we can send you a label to return for exchange Thank you
Complaint: [redacted] I am rejecting this response because: the disrespect and foul language that I delt with from the employee I spoke with are inexcusable Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: the Item is shown for sale with the clamps, NOWHERE does it say the visors DO NOT come with the clamps as per the advertiser pictureThe add is misleading and in accurateI live in Canada, bought from a trusted vendor, I paid extra for shipping and border taxes, its unrealistic to return Regards, [redacted]
We have issued a refund for this order as a courtesy Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe return package was dropped off at a UPS store Wednesday, Nov Regards, [redacted]
This order has been fully refundedNo action required
Complaint: [redacted] I am rejecting this response because:For simplicity sake, I am going to try and say this differently We ordered these pipes twice Once through [redacted] and once through Powersport superstore directly The [redacted] pipes were delivered for free as we are [redacted] prime customers The pipes were not broken and were packed tightly in the original box AS I PACKED IT MYSELF and am well aware of how they left our home The [redacted] pipes, being for the wrong year motorcycle, were returnedWe called you directly and reordered themThis reorder was place on 12/04/at 12:pm and we were charged $by you for next day airWe received them on 12/07.My complaint is about the service in general when you consider the entire story, we bought pipes TWICE from you within a few days of each otherYou were game to charge us for expedited delivery, yet not deliver them expediently and not refund the first order because you say 'we broke them and shipped them back incorrectly' this is a statement and yet, what can I do about it? You have the pipes, I do not Powersport Superstore would be the winner in this story, as they have the pipes PLUS half the cost of them PLUS full cost for the 2nd set of pipes PLUS $for UPS next day air shipping, yet held the item days before shipping Regards, [redacted]