Thank you for your correspondence concerning the complaint ( [redacted] ) filed by [redacted] *** His order was placed through our website on 5/19/ After researching the complaint, I have found that we emailed [redacted] on May at 10:33am EDT regarding the additional shipping that would be required to send his order to Australia The extra is for postage required by the US Postal Service Granted, the parts do not weigh very much and their size is not so large that it can't fit in a box Our problem is that USPS requires that their customs forms be in a clear packet on the box and can't be folded around a corner or altered in any way This requires a larger box so that the customs form will lay flat on the box for ease of processing through to Australia via the customs office in ***, FL International shipments are always a little more expensive to ship but because we offer such large discounts on our parts, it is necessary that we collect the extra costs required by the USPS [redacted] emailed us on Friday May 23, but it was not responded to that day due to the massive amounts of orders received before the holiday weekendWe are closed on Sundays and yesterday (Monday) was Memorial Day here in the US and we took the day to honor our military, both veteran and active dutyWe employ many veterans and it was our decision to close so that the day could be spent with families I want to make it clear that we have every intention of fulfilling the order to [redacted] and in this particular case we are setting the additional postage aside so that we can process the order immediately In the interest of customer satisfaction, he does not have to pay any additional shipping for this order However, if [redacted] is dissatisfied with our service and wishes to cancel his order we will do so and refund his money back to his credit card I just need confirmation of his wishes to proceed International shipments tend to take much longer to ship due to the customs processes of both countries An email to me at the above address will get the ball rolling, no matter which way [redacted] decides to go We take customer satisfaction seriously and want to please every customer but there are situations that arise that make it difficult to treat each and every order the same I trust [redacted] and the Revdex.com will take that into consideration Best Regards, [redacted] ***Office Manager Performance Powersports powersportswarehouse.com 864- [redacted] ext **
I recieved my order three days ago and there were parts missing I have been calling and emailing with no response back Their customer service is terrible!
When we found out the wrong part had been ordered we stopped the delivery and instructed our carrier to return it to us We have been in contact with Mr [redacted] and are obtaining the correct part (rotor,sensor) and shipping the speed sensor out today He should receive a tracking number once the package is scanned into the FedEx systemWe appreciate Mr [redacted] 's patience in getting his order corrected [redacted] is his contact here and if he needs further information, he can contact [redacted] or call me direct at 864- [redacted] [redacted] Office Manager [redacted] powersportswarehouse.com
Please note the email I sent to [redacted] today regarding his complaint issue [redacted] , Please accept our apologies for the delay in your shipment The swing arm we showed in stock was sold over the counter the same day your order was placed This involved ordering your part from [redacted] direct We received it on Friday and it is being shipped out to you today via FedEx with the tracking number [redacted] *** Once the driver scans the package into his database this afternoon, you will be able to track it Although your order may have been placed on the or of April, it was not received and processed until Monday, April We then found that we were out of stock and since [redacted] is very quick to fill orders we took advantage and ordered your part immediately I hope this answers your questions and that you will accept our sincere apologies for any inconvenience this delay has caused you We take customer service very seriously and the fact that your issue was not addressed on Friday will be corrected with our shipping department If you need anything further, please do not hesitate to contact me directly Best regards, [redacted] Office Manager Powersportswarehouse.com Performance Powersports LLC [redacted] SC [redacted] x [redacted] powersportswarehouse.com
Please Read This Whole Story and you will rethink going here for anythingI went to Performance Powersports in *** to get my bike fixedThis was the worst experience everLiterally my worst customer service story that I haveI brought the bike and told them what I thought was wrong with itI said I think the carb is junked up or the jets are dirty and/or the spark plugs need to be changedThey said that they were still going to run the diagnostic and charge me for itMost everybody does so I was okay with thisSure enough they said that the carbs needed to be rebuilt and the spark plugs needed to be changedWhether they needed to rebuild the carbs or not I don't knowI think that they were just dirty but I trusted themSO I talk to the guy working the desk and he has $1,worth of repair that he wants to do(The bike is only worth at most.) The two things that I mentioned before a oil change and the intake bootI wasnt going to fix all this and I just wanted it running and I was thinking about selling it anyway so I just wanted to make sure I wasnt getting talked down on a selling price for having it not runningI would let people know what was wrong with itSo he said I can get you a running bike for $I said ok do itCome back weeks later to pick it upI get dropped of, pay for it and the bike wont startI sit there for literaly hours, miss class, and they come out and tell my that the ignition coil shorted out since it had been there and it was going to cost me $to fix itI said no way give me my bike back nowFirst of all they obviously didnt do the diagnostic that I paid for and it happened while it was hereIf you broke it, or it breaks in your care, you fix it or at least dont charge me out the butt for itThen when I go the bike back they didnt even put it all back together and the speedometer and center display wasnt even attachedThey handed that too me along with a fraction of the screws that I needed to have to put it back onAnd I had to get it towed to another bike shop that said nothing was wrong with the ingnition coil!!!!
The customer's money was refunded today, 10/22/14, in response to an email we received
The order had been delayed due to a back order issue from the manufacturer
Mr. *** should have received an email regarding the back order
status
We apologize for the inconvenience this has caused our customer
*** ***Office Manager
powersportswarehouse.com
Sales Manager is very unprofessionalOnce you buy from them do not expect any service after the purchaseService members were helpful This business really needs new managementWill not purchase from them in the future
Hi***,
How are you? Hope you are well
The parts have finally arrived in good nick and with the invoiceApparently they didn't have to pay extra for the postage as the invoice stated it only cost the same as I originally paidSo I'm happy for the parts, but a little annoyed they tried to scam more money out of me
It was probably a good thing that I made all the complaints to you
So again; thank you, thank you, thank youYour help was invaluable to me, I really appreciate it
Stay well and thank you for your time
Mr* *** purchase a used *** JetSki form us on 3/7/The JetSki had hours on it when he purchased itBefore sale, it was sent through our service dept, where a full service and inspection was completed on itEverything was within specifications at that
time.
Mr* *** agreed to a deal over the phone, and came up the following weekend to complete the purchaseAt this time, he inspected the JetSki himself and agreed to finalize the purchase.
*** does not offer any used warranties, however, Performance Powersports gave him a day warranty, which we typically do not warranty any used products
Since then, Mr * *** has put approx hrs on the JetSki For comparison, if Mr. *** average speed on the jetski was 35mph, he would have put the equivalent of miles on his ski That is a significant amount of time on the water
Mr. *** ski is currently in our shop to be diagnosed We will advise him of the status once a repair diagnosis is made
*** ***Office Manager
Performance Powersports LLC
Ms***,
I find it odd that six months have passed since this order was placed We have no record in our system of an order for *** *** for this amount of moneyWe did, however, find where we charged his credit card through our website
It's possible that the order was never downloaded into our computer system and therefore we would know nothing about it
I would like to refund *** *** his money but I will need him to give me a call so that I can get his credit card number and issue the credit The length of time since the charge was made makes it impossible to refund through channels without his input
We will be closed for the 4th but our accounting office will be open again on Monday at 9AM
Please have *** *** contact me so that I may make this situation right We apologize for any inconvenience this has caused him
Regards,
*** ***Office Manager
powersportswarehouse.com
864-*** x**
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. It would have been nice if Powersports Warehouse had communicated to me the reason for the delay in shipping rather than ignoring my telephone call and email. Thank you for your assistance Revdex.com, I do not believe Powersports Warehouse would have acted so quickly without your involvement.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
The reason why I am not accepting this response is because they are correct, IF I had traveled at an average 35 MPH for 8 hours I would have traveled 280 miles. but, jet-skis are by engine time and not by miles per hour or distance traveled. so 8 hours of idle time does NOT account for 280 miles. like I had said before, I had asked about the oil at the bottom of the jetski and with my wife as my witness was told that the black oil at the bottom of it was from them changing the oil in the ski. I have called and called and every time the response I was given was we will call you back, they are in a meeting or we will see what we can do. so, this has been a one way road in which I tried posting on their[redacted] page to get a response and my comment was deleted. why would a company delete[redacted] posts if they were in the right? what I am asking from the company is to take the jetski back for what I bought it for and give me trade in value towards another product, which I plan to buy from them if something can be worked out.
Please note the email I sent to [redacted] today regarding his complaint issue.
[redacted],
Please accept our apologies for the delay in your
shipment. The swing arm we...
showed in
stock was sold over the counter the same day your order was placed. This involved ordering your part from [redacted]
direct.
We received it on Friday and it is being shipped out to
you today via FedEx with the tracking number [redacted] Once the driver scans the package into his
database this afternoon, you will be able to track it.
Although your order may have been placed on the 12 or 13
of April, it was not received and processed until Monday, April 14. We then found that we were out of stock and
since [redacted] is very quick to fill orders we took advantage and ordered your
part immediately.
I hope this answers your questions and that you will
accept our sincere apologies for any inconvenience this delay has caused you. We take customer service very seriously and
the fact that your issue was not addressed on Friday will be corrected with our
shipping department.
If you need anything further, please do not hesitate to
contact me directly.
Best regards,
[redacted]
Office Manager
Powersportswarehouse.com
Performance Powersports LLC
[redacted]
[redacted] SC 29678
[redacted] x **
[redacted]powersportswarehouse.com
After several attempts this week to contact Mr. [redacted], we were finally able to get to the bottom of this issue. A refund was issued to Mr. [redacted] on 1-14-15 for $102.46 via his PayPal account. His return was inadvertently overlooked. We have apologized and hope this resolves...
the issue. Thank you for alerting us to the problem.
[redacted]
Office Manager
Performance Powersports LLC
powersportswarehouse.com
Revdex.com:
This matter has been corrected and I have my money. That is excellent. What is not excellent is that it took over 4 months to get their attention and until I filed a complaint here with Revdex.com they completely ignored me.
I will not be making anymore purchases from them and will discourage any of my friends from doing the same. My hope is that Powersports Warehouse will invest in some Customer Service instruction for its employees and change how they operate. [redacted]
Customer's package was delivered via FedEx on 5/15/15 at 12:03pm. The tracking number is [redacted]. We also refunded the backordered parts on 5/13/15 for $28.36. We sincerely apologize for the delay in shipping.
[redacted]
Office...
I can do nothing but apologize to our customer for the lack of customer service he has received. His order was held up due to one of the parts in his order not received from the Manufacturer. We have since shipped the remaining order via FedEx with the tracking number of [redacted]....
It is scheduled for delivery on 6/2/15. As far as the other part of the shipment, we have since learned that the part was for a small engine and we are not an authorized dealer for small engines (lawnmowers, outboard motors, etc) for [redacted]. We are a large powersports and watercraft provider for [redacted]. However, their catalogs do not classify the divisions separately. The online catalog is all inclusive. I have since refunded $26.52 to the customer's credit card for the parts we are unable to provide.
Again, please accept our sincere apologies for the delay and lack of correspondence to update the customer.
[redacted]
Office Manager
PowersportsWarehouse.com
Thank you for your correspondence concerning the complaint ([redacted]) filed by [redacted]. His order was placed through our website on 5/19/2014. After researching the complaint, I have found that we emailed [redacted] on May 20 at 10:33am EDT regarding the additional shipping that would...
be required to send his order to Australia. The extra is for postage required by the US Postal Service.
Granted, the parts do not weigh very much and their size is not so large that it can't fit in a box. Our problem is that USPS requires that their customs forms be in a clear packet on the box and can't be folded around a corner or altered in any way. This requires a larger box so that the customs form will lay flat on the box for ease of processing through to Australia via the customs office in [redacted], FL.
International shipments are always a little more expensive to ship but because we offer such large discounts on our parts, it is necessary that we collect the extra costs required by the USPS.
[redacted] emailed us on Friday May 23, 2014 but it was not responded to that day due to the massive amounts of orders received before the holiday weekend. We are closed on Sundays and yesterday (Monday) was Memorial Day here in the US and we took the day to honor our military, both veteran and active duty. We employ many veterans and it was our decision to close so that the day could be spent with families.
I want to make it clear that we have every intention of fulfilling the order to [redacted] and in this particular case we are setting the additional postage aside so that we can process the order immediately. In the interest of customer satisfaction, he does not have to pay any additional shipping for this order. However, if [redacted] is dissatisfied with our service and wishes to cancel his order we will do so and refund his money back to his credit card. I just need confirmation of his wishes to proceed. International shipments tend to take much longer to ship due to the customs processes of both countries. An email to me at the above address will get the ball rolling, no matter which way [redacted] decides to go.
We take customer satisfaction seriously and want to please every customer but there are situations that arise that make it difficult to treat each and every order the same. I trust [redacted] and the Revdex.com will take that into consideration.
I recieved my order three days ago and there were parts missing. I have been calling and emailing with no response back. Their customer service is terrible!
When we found out the wrong part had been ordered we stopped the delivery and instructed our carrier to return it to us. We have been in contact with Mr. [redacted] and are obtaining the correct part (rotor,sensor) and shipping the speed sensor out today. He should receive a tracking number...
once the package is scanned into the FedEx system.
We appreciate Mr. [redacted]'s patience in getting his order corrected. [redacted] is his contact here and if he needs further information, he can contact [redacted] or call me direct at 864-[redacted]
Office Manager
[redacted]powersportswarehouse.com
Thank you for your correspondence concerning the complaint ( [redacted] ) filed by [redacted] *** His order was placed through our website on 5/19/ After researching the complaint, I have found that we emailed [redacted] on May at 10:33am EDT regarding the additional shipping that would be required to send his order to Australia The extra is for postage required by the US Postal Service Granted, the parts do not weigh very much and their size is not so large that it can't fit in a box Our problem is that USPS requires that their customs forms be in a clear packet on the box and can't be folded around a corner or altered in any way This requires a larger box so that the customs form will lay flat on the box for ease of processing through to Australia via the customs office in ***, FL International shipments are always a little more expensive to ship but because we offer such large discounts on our parts, it is necessary that we collect the extra costs required by the USPS [redacted] emailed us on Friday May 23, but it was not responded to that day due to the massive amounts of orders received before the holiday weekendWe are closed on Sundays and yesterday (Monday) was Memorial Day here in the US and we took the day to honor our military, both veteran and active dutyWe employ many veterans and it was our decision to close so that the day could be spent with families I want to make it clear that we have every intention of fulfilling the order to [redacted] and in this particular case we are setting the additional postage aside so that we can process the order immediately In the interest of customer satisfaction, he does not have to pay any additional shipping for this order However, if [redacted] is dissatisfied with our service and wishes to cancel his order we will do so and refund his money back to his credit card I just need confirmation of his wishes to proceed International shipments tend to take much longer to ship due to the customs processes of both countries An email to me at the above address will get the ball rolling, no matter which way [redacted] decides to go We take customer satisfaction seriously and want to please every customer but there are situations that arise that make it difficult to treat each and every order the same I trust [redacted] and the Revdex.com will take that into consideration Best Regards, [redacted] ***Office Manager Performance Powersports powersportswarehouse.com 864- [redacted] ext **
I recieved my order three days ago and there were parts missing I have been calling and emailing with no response back Their customer service is terrible!
When we found out the wrong part had been ordered we stopped the delivery and instructed our carrier to return it to us We have been in contact with Mr [redacted] and are obtaining the correct part (rotor,sensor) and shipping the speed sensor out today He should receive a tracking number once the package is scanned into the FedEx systemWe appreciate Mr [redacted] 's patience in getting his order corrected [redacted] is his contact here and if he needs further information, he can contact [redacted] or call me direct at 864- [redacted] [redacted] Office Manager [redacted] powersportswarehouse.com
Please note the email I sent to [redacted] today regarding his complaint issue [redacted] , Please accept our apologies for the delay in your shipment The swing arm we showed in stock was sold over the counter the same day your order was placed This involved ordering your part from [redacted] direct We received it on Friday and it is being shipped out to you today via FedEx with the tracking number [redacted] *** Once the driver scans the package into his database this afternoon, you will be able to track it Although your order may have been placed on the or of April, it was not received and processed until Monday, April We then found that we were out of stock and since [redacted] is very quick to fill orders we took advantage and ordered your part immediately I hope this answers your questions and that you will accept our sincere apologies for any inconvenience this delay has caused you We take customer service very seriously and the fact that your issue was not addressed on Friday will be corrected with our shipping department If you need anything further, please do not hesitate to contact me directly Best regards, [redacted] Office Manager Powersportswarehouse.com Performance Powersports LLC [redacted] SC [redacted] x [redacted] powersportswarehouse.com
Please Read This Whole Story and you will rethink going here for anythingI went to Performance Powersports in *** to get my bike fixedThis was the worst experience everLiterally my worst customer service story that I haveI brought the bike and told them what I thought was wrong with itI said I think the carb is junked up or the jets are dirty and/or the spark plugs need to be changedThey said that they were still going to run the diagnostic and charge me for itMost everybody does so I was okay with thisSure enough they said that the carbs needed to be rebuilt and the spark plugs needed to be changedWhether they needed to rebuild the carbs or not I don't knowI think that they were just dirty but I trusted themSO I talk to the guy working the desk and he has $1,worth of repair that he wants to do(The bike is only worth at most.) The two things that I mentioned before a oil change and the intake bootI wasnt going to fix all this and I just wanted it running and I was thinking about selling it anyway so I just wanted to make sure I wasnt getting talked down on a selling price for having it not runningI would let people know what was wrong with itSo he said I can get you a running bike for $I said ok do itCome back weeks later to pick it upI get dropped of, pay for it and the bike wont startI sit there for literaly hours, miss class, and they come out and tell my that the ignition coil shorted out since it had been there and it was going to cost me $to fix itI said no way give me my bike back nowFirst of all they obviously didnt do the diagnostic that I paid for and it happened while it was hereIf you broke it, or it breaks in your care, you fix it or at least dont charge me out the butt for itThen when I go the bike back they didnt even put it all back together and the speedometer and center display wasnt even attachedThey handed that too me along with a fraction of the screws that I needed to have to put it back onAnd I had to get it towed to another bike shop that said nothing was wrong with the ingnition coil!!!!
The customer's money was refunded today, 10/22/14, in response to an email we received
The order had been delayed due to a back order issue from the manufacturer
Mr. *** should have received an email regarding the back order
status
We apologize for the inconvenience this has caused our customer
*** ***Office Manager
powersportswarehouse.com
Sales Manager is very unprofessionalOnce you buy from them do not expect any service after the purchaseService members were helpful This business really needs new managementWill not purchase from them in the future
Hi***,
How are you? Hope you are well
The parts have finally arrived in good nick and with the invoiceApparently they didn't have to pay extra for the postage as the invoice stated it only cost the same as I originally paidSo I'm happy for the parts, but a little annoyed they tried to scam more money out of me
It was probably a good thing that I made all the complaints to you
So again; thank you, thank you, thank youYour help was invaluable to me, I really appreciate it
Stay well and thank you for your time
Mr* *** purchase a used *** JetSki form us on 3/7/The JetSki had hours on it when he purchased itBefore sale, it was sent through our service dept, where a full service and inspection was completed on itEverything was within specifications at that
time.
Mr* *** agreed to a deal over the phone, and came up the following weekend to complete the purchaseAt this time, he inspected the JetSki himself and agreed to finalize the purchase.
*** does not offer any used warranties, however, Performance Powersports gave him a day warranty, which we typically do not warranty any used products
Since then, Mr * *** has put approx hrs on the JetSki For comparison, if Mr. *** average speed on the jetski was 35mph, he would have put the equivalent of miles on his ski That is a significant amount of time on the water
Mr. *** ski is currently in our shop to be diagnosed We will advise him of the status once a repair diagnosis is made
*** ***Office Manager
Performance Powersports LLC
Ms***,
I find it odd that six months have passed since this order was placed We have no record in our system of an order for *** *** for this amount of moneyWe did, however, find where we charged his credit card through our website
It's possible that the order was never downloaded into our computer system and therefore we would know nothing about it
I would like to refund *** *** his money but I will need him to give me a call so that I can get his credit card number and issue the credit The length of time since the charge was made makes it impossible to refund through channels without his input
We will be closed for the 4th but our accounting office will be open again on Monday at 9AM
Please have *** *** contact me so that I may make this situation right We apologize for any inconvenience this has caused him
Regards,
*** ***Office Manager
powersportswarehouse.com
864-*** x**
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. It would have been nice if Powersports Warehouse had communicated to me the reason for the delay in shipping rather than ignoring my telephone call and email. Thank you for your assistance Revdex.com, I do not believe Powersports Warehouse would have acted so quickly without your involvement.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
The reason why I am not accepting this response is because they are correct, IF I had traveled at an average 35 MPH for 8 hours I would have traveled 280 miles. but, jet-skis are by engine time and not by miles per hour or distance traveled. so 8 hours of idle time does NOT account for 280 miles. like I had said before, I had asked about the oil at the bottom of the jetski and with my wife as my witness was told that the black oil at the bottom of it was from them changing the oil in the ski. I have called and called and every time the response I was given was we will call you back, they are in a meeting or we will see what we can do. so, this has been a one way road in which I tried posting on their[redacted] page to get a response and my comment was deleted. why would a company delete[redacted] posts if they were in the right? what I am asking from the company is to take the jetski back for what I bought it for and give me trade in value towards another product, which I plan to buy from them if something can be worked out.
Please note the email I sent to [redacted] today regarding his complaint issue.
[redacted],
Please accept our apologies for the delay in your
shipment. The swing arm we...
showed in
stock was sold over the counter the same day your order was placed. This involved ordering your part from [redacted]
direct.
We received it on Friday and it is being shipped out to
you today via FedEx with the tracking number [redacted] Once the driver scans the package into his
database this afternoon, you will be able to track it.
Although your order may have been placed on the 12 or 13
of April, it was not received and processed until Monday, April 14. We then found that we were out of stock and
since [redacted] is very quick to fill orders we took advantage and ordered your
part immediately.
I hope this answers your questions and that you will
accept our sincere apologies for any inconvenience this delay has caused you. We take customer service very seriously and
the fact that your issue was not addressed on Friday will be corrected with our
shipping department.
If you need anything further, please do not hesitate to
contact me directly.
Best regards,
[redacted]
Office Manager
Powersportswarehouse.com
Performance Powersports LLC
[redacted]
[redacted] SC 29678
[redacted] x **
[redacted]powersportswarehouse.com
After several attempts this week to contact Mr. [redacted], we were finally able to get to the bottom of this issue. A refund was issued to Mr. [redacted] on 1-14-15 for $102.46 via his PayPal account. His return was inadvertently overlooked. We have apologized and hope this resolves...
the issue. Thank you for alerting us to the problem.
[redacted]
Office Manager
Performance Powersports LLC
powersportswarehouse.com
Revdex.com:
This matter has been corrected and I have my money. That is excellent. What is not excellent is that it took over 4 months to get their attention and until I filed a complaint here with Revdex.com they completely ignored me.
I will not be making anymore purchases from them and will discourage any of my friends from doing the same. My hope is that Powersports Warehouse will invest in some Customer Service instruction for its employees and change how they operate. [redacted]
Customer's package was delivered via FedEx on 5/15/15 at 12:03pm. The tracking number is [redacted]. We also refunded the backordered parts on 5/13/15 for $28.36. We sincerely apologize for the delay in shipping.
[redacted]
Office...
Manager
I can do nothing but apologize to our customer for the lack of customer service he has received. His order was held up due to one of the parts in his order not received from the Manufacturer. We have since shipped the remaining order via FedEx with the tracking number of [redacted]....
It is scheduled for delivery on 6/2/15. As far as the other part of the shipment, we have since learned that the part was for a small engine and we are not an authorized dealer for small engines (lawnmowers, outboard motors, etc) for [redacted]. We are a large powersports and watercraft provider for [redacted]. However, their catalogs do not classify the divisions separately. The online catalog is all inclusive. I have since refunded $26.52 to the customer's credit card for the parts we are unable to provide.
Again, please accept our sincere apologies for the delay and lack of correspondence to update the customer.
[redacted]
Office Manager
PowersportsWarehouse.com
Thank you for your correspondence concerning the complaint ([redacted]) filed by [redacted]. His order was placed through our website on 5/19/2014. After researching the complaint, I have found that we emailed [redacted] on May 20 at 10:33am EDT regarding the additional shipping that would...
be required to send his order to Australia. The extra is for postage required by the US Postal Service.
Granted, the parts do not weigh very much and their size is not so large that it can't fit in a box. Our problem is that USPS requires that their customs forms be in a clear packet on the box and can't be folded around a corner or altered in any way. This requires a larger box so that the customs form will lay flat on the box for ease of processing through to Australia via the customs office in [redacted], FL.
International shipments are always a little more expensive to ship but because we offer such large discounts on our parts, it is necessary that we collect the extra costs required by the USPS.
[redacted] emailed us on Friday May 23, 2014 but it was not responded to that day due to the massive amounts of orders received before the holiday weekend. We are closed on Sundays and yesterday (Monday) was Memorial Day here in the US and we took the day to honor our military, both veteran and active duty. We employ many veterans and it was our decision to close so that the day could be spent with families.
I want to make it clear that we have every intention of fulfilling the order to [redacted] and in this particular case we are setting the additional postage aside so that we can process the order immediately. In the interest of customer satisfaction, he does not have to pay any additional shipping for this order. However, if [redacted] is dissatisfied with our service and wishes to cancel his order we will do so and refund his money back to his credit card. I just need confirmation of his wishes to proceed. International shipments tend to take much longer to ship due to the customs processes of both countries. An email to me at the above address will get the ball rolling, no matter which way [redacted] decides to go.
We take customer satisfaction seriously and want to please every customer but there are situations that arise that make it difficult to treat each and every order the same. I trust [redacted] and the Revdex.com will take that into consideration.
Best Regards,
[redacted]Office Manager
Performance Powersports
powersportswarehouse.com
864-[redacted] ext **
I recieved my order three days ago and there were parts missing. I have been calling and emailing with no response back. Their customer service is terrible!
When we found out the wrong part had been ordered we stopped the delivery and instructed our carrier to return it to us. We have been in contact with Mr. [redacted] and are obtaining the correct part (rotor,sensor) and shipping the speed sensor out today. He should receive a tracking number...
once the package is scanned into the FedEx system.
We appreciate Mr. [redacted]'s patience in getting his order corrected. [redacted] is his contact here and if he needs further information, he can contact [redacted] or call me direct at 864-[redacted]
Office Manager
[redacted]powersportswarehouse.com