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PowerStream Reviews (3)

Our electricity bill since Mar 2018 went up at least 3 times the amount we usually use with no justifications, we reached out to the company and all we got as an answer go online and check your daily/hourly consumption and try to turn off your breaker for 2 hours a day and see if there is any change.
We went on line and all we saw that our usage went up triple all of the suddne in March and as occupant we have no change to our daily consumption, most of the house is on LED bulbs and appliances are 7 years old with energy star recognition.
We are unable to justify the increase by ourselves and the answers given are not bringing our bill down everyday.
We need answers and so far not an individual reached to us and we are behind in our payments, how do you expect a budget family can handle a 3 month electricty bill that equal to a complete year.
It is very frustrating to see this is happening with us and we've been customers to Powerstream system since 2005 and never been late paying our bills and now we are stuck and we do not know what we will do from here.

Desired Outcome

We are seeking the company to investigate the meter readings, functuality and calculation of the multiplyers for the past 3months with answers and refund.

PowerStream Response • Jun 12, 2018

Contact Name and Title: L *** Supervisor
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@***.com
We have been in contact with the customer and are working to resolve their issue.

Customer Response • Jun 12, 2018

(The consumer indicated he/she DID NOT accept the response from the business.)
Yes the company contacted us, they are still in need of time to investigate, calculate and provides answers, it is too early to conclude the resolution.
Thanks for the follow up.

PowerStream Response • Jun 15, 2018

Investigation is underway.

I usded PowerStream service for my business.
They sent me a check when I close the account. When I open the account, the name of business was store name which is opened by my employee who worked at that time.
I didn't care the name at that time. I didn't expect any check from them.
When I tried to deposit the credit check for deposit, I realized the name is different with my bank account name.
I asked them to change the name of receipant, because bank didn't accept the check with different name. They denied to change the name.
They could verity that I am the owner of the business. They didn't solve the problem and they wanted to keep my deposit of $322. Too bad! They can fix the problem and they should solve the problem. I called several times and visit the office. No body in the office cares about the problem. There's no service at all. They monopolize the market.

I understand it's my responsibility to pay my bill. But missing one payment and I get repeated calls while I'm trying to work and somebody come to my door to threaten to disconnect my power in 3 business days if I don't pay. If I had an option, I would pay 3x my bill just to switch to another provider.

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Address: 161 Cityview Blvd, Woodbridge, Ontario, Canada, L4H 0A9

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