P&P Sigma Brokerage Ltd.

Thank you for your response Austin Regional Clinic will be happy to respond to any inquiry from the Texas Medical Board or Attorney General.If you would like to discuss this further, please feel free to contact me at [redacted] .Best, [redacted] Provider and Patient Relations ManagerAustin Regional Clinic

Austin Regional Clinic physicians and staff want to provide all our patients with the best healthcare experience possible. I regret we did not meet our expectations
Our Center Manager, ***, has been trying to contact you. Please call her at *** ***
Thank you,
***
***
Provider and Patient Relations Manager
Austin Regional Clinic

Revdex.com,We communicated with Mrs*** today and have resolved this billing complaintWe have received payment in full for the April service dateWe will provide any information necessary for Mrs*** to file a claim for reimbursementPlease be sure to include a copy of
the primary insurance explanation of benefits when filing a claim.We will file a secondary insurance claim for the July visitIf the claim is denied, the balance of $will be adjusted and not billed to the account guarantor.Additionally, we have notified the appropriate collections agency of the payment and adjustment (partial balance cancellation).It was our pleasure assisting with this accountIf you need further assistance, please contact us at *** or *** (my direct line).Best regards,*** ***, SupervisorCentral Billing OfficeDirect Line: (512) 421-Fax line: (512) 421-4489*** * *** *** *** *** ** ***

Austin Regional Clinic and its physicians strive to provide our patients with the best healthcare experience possible and we are very proud of the care we provide to our patients First, my sincere apologies for not responding to this concern in a more timely manner Due to email filter
issues, I did not receive notification of this complaint until August 25, 2016.Regarding Revdex.com Complaint #***, it is our practice at ARC to direct patients with questions regarding coverage to their insurance company directly or their employer's benefit office to find out what their plan benefits are Our front desk staff, providers and nursing staff are trained to refer patients with billing questions to our billing department or to call their insurance to verify benefits To address this specific issue, the patient responsible amount for this visit was determined by Mr*** insurance plan, not Austin Regional Clinic It is the responsibility of each individual to know the benefits and requirements of their individual insurance planThis information is typically very easily obtained via the insurance providers’ website.Thank you for the opportunity to respond If you have any further questions, please contact me at *** ***
*** ***Provider and Public Relations ManagerAustin Regional Clinic

Thank you for taking the time to write this reviewARC wants to assure we provide the best care possible to our patients, and we rely on your feedback to help us determine where improvements are neededPlease contact ARC's local Central Billing Office Supervisor, *** *** at *** ***
(***) for further assistance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: [redacted]
I am rejecting this response because:
I called [redacted] on Wednesday. She told me she'd contact me back on Thursday for an update. She hasn't contacted me back again ever since we spoke on Wednesday. I told her I wanted a full refund.
Regards,
[redacted]

Thank you very much for the opportunity to respond.  I am investigating and will respond to you soon.  Please contact me if you have any questions or comments.[redacted]Provider and Patient Relations ManagerAustin Regional Clinic(512) 231-5590

Austin Regional Clinic and its physicians strive to provide our patients with the best healthcare experience possible and we are very proud of the care we provide to our patients.  Regarding Revdex.com Complaint #[redacted], my after investigation shows that the incorrect amount was credited to Ms....

[redacted]’ account.  I am very sorry this happened and appreciate the opportunity to correct our mistake.I have directed our billing office to correct the erroneous entry.  Ms. [redacted]’ account balance is zero.Thank you for the opportunity to respond.  If you have any further questions, please contact me at ([redacted]Sincerely,[redacted]
Provider and Public Relations ManagerAustin Regional Clinic

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], based on the message from Austin Diagnostic, we called the number and supervisor and left a voice message to let her know that we have received the message and we will be waiting for her call. Once, we speak to the supervisor, we will inform you about the outcome. Thanks for your help 
Regards,
[redacted]

Ms. [redacted] was seen on 5/31/2017 for an annual exam, STD testing and refill of contraception, with discussion of possible transition to another pill.   The STD testing includes Chlamydia, GC, HIV, RPR and vaginal pathogens.  The code  87800 is the vaginal pathogens...

testing  which is always included to include testing for trichomoniasis.    When the bill was presented to Ms. [redacted]’s insurance for payment, we were told that the diagnosis associated with the testing was not covered and the insurance company asked for a different diagnosis code.  The diagnosis code was then changed via adjustment journal on 8/3.   The claim was reprocessed with the new DX code of Z01.419, and CIGNA still applied the balance to patient responsibility.   Ms. [redacted] had paid $75.36 to MedData on 09/25. The balance of $35.64 that was on the account has also been removed from Ms. [redacted]’s  account. .  Ms. [redacted]’s account balance is zero.      Austin Regional Clinic does it’s very best to ensure proper billing for all services.  We apologize for any discomfort this issue has caused.   Tell us why here...

Thank you for your response.  Austin Regional Clinic will be happy to respond to any inquiry from the Texas Medical Board or Attorney General.If you would like to discuss this further, please feel free to contact me at [redacted].Best,[redacted]Provider and Patient Relations ManagerAustin Regional Clinic

Complaint: [redacted]
I am rejecting this response because: Patients have rights to know what costs are associated with each procedure in addition to the billing code(s). Neither was provided by the office. We have also provided these details to the Attorney General.
Regards,
[redacted]

I apologize for any inconvenience caused when you received our correspondence dated April 23, 2018.  These reminder letters are sent to all patients in our Electronic Medical Records when we identify health screening deficiencies.  It is meant to assist individuals in keeping...

current on very important health maintenance appointments.  Again, my apologies for sending you this letter.   To prevent this from happening again, I have placed a block on your account.  Because this block will prevent you from making an appointment with any ARC provider, if at any time in the future you want to make an appointment at ARC, please call me so I can unblock your account.     I have referred your HIPAA concerns to our Privacy officer.  She will be contacting you soon to discuss your HIPAA complaint.   If you desire medical records be sent to Dr. Ringler, please see the enclosed Authorization for Use or Disclosure of Protected Health Information form.  You can also find this form and further instructions on our website at: https://www.austinregionalclinic.com/patient-guide/patient-forms/release-of-info...⇄   If I can be of further assistance, please give me a call at [redacted] Sincerely,[redacted]

Thank you for taking the time to write this review. I deeply apologize that you have not received a response until today, however we did not receive notification until today that you had concerns.ARC wants to assure we provide the best care possible to our patients, and we rely on your...

feedback to help us determine where improvements are needed. Please contact ARC's local Central Billing Office Supervisor, [redacted] at [redacted]