PPG Industries

RE: [redacted] ***ID [redacted] Dear Ms [redacted] ;Thank you for allowing PPG the opportunity to respond to Ms [redacted] complaint regarding the SICO PURE Eggshell Product.According to information provided by Ms***, on or about November she purchased and applied a tinted SICO PURE Eggshell Finish Product to a room in her homeNot satisfied with the color, she re-painted a few days later with the same product but a different tintOn November 15, she complained to PPG’s Technical Service Advice Center in Longueuil, Quebec that the product had not adhered to the wallsPPG’s investigation determined that this particular batch of paint was manufactured at PPG’s plant in Beauport, Quebec in March and there were 6,gallons of product producedThe plant tested a retained sample of that particular batch and determined that the product met all performance specificationsPPG has received no other complaints associated with this batch of paintBased on an Adviser’s conversation with Ms [redacted] it appears that she failed to prime repaired spots prior to paintingWe believe that there could have been some contaminants on the wall preventing the paint to adhere or that the previous coat was not cured enough and this caused the new application to not perform as it definitely looked like a reaction to the new applicationMs [redacted] was advised to scuff sand the surface, apply a primer and then apply a topcoat.At PPG we take great pride in the quality of our products and the service we provide our ultimate customerPPG has offered to reimburse Ms [redacted] $223.38(C), which is the purchase price of the product, and to provide her with one gallon of primer and two gallons of a topcoat of her choice upon execution of a General Release.Very truly yours,Susan *H [redacted] Claims Coordinator

A Technical Service Advisor has spoken with Ms [redacted] and has received documentation she submitted to support of her claim The Advisor will continue to work with her to resolve her complaint I will provide an update as a resolution proceeds

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Mr [redacted] This is to let you know that I have received the signed General Release that you returned and I have processed the request for the refund Thank you for your patience in this matter If you have any questions, please feel free to contact Technical Services at ###-###-#### [redacted] Technical AdvisorArchitectural Coatings

RE: [redacted] (Complaint ID [redacted] ) Dear Ms [redacted] :Thank you for your correspondence of November 6, 2015, regarding the above-named consumer complaint that was filed with the Revdex.comAfter a careful review and investigation of this claim, PPG Industries, Inc(“PPG”) offered Ms [redacted] $1,in good faith to resolve her claim on June 15, and it must stand on this offerThe offer includes a full refund of all of MsLeu's PPG product purchases totaling $as well as an additional good-will customer courtesy offer of $650.00.Ms [redacted] first contacted PPG’s Technical Service Department on June 3, and PPG has engaged with this customer in good faith to resolve this claim on multiple occasions since thenPPG takes great pride in the quality of our products and the service that we provide to our customersThank you for the opportunity to respond to Ms***s customer complaint Please be m touch with any questions.Very truly yours,Justin *R***Litigation & Claims Specialist