PPG Public Parking, Inc.

Dear ***,This response Is In reference to the letter dated 11/17/with ID #***PPG Public Parking has decided to send a refund check to Ms*** in the amount of $Ms*** stated she wanted the difference back of her dispute which is the $which would satisfy her
complaint- Thank you for your time.Rich G***PPG Public Parking412-231-

Dear ***,This response Is In reference to the letter dated 11/17/with ID #***PPG Public Parking has decided to send a refund check to Ms*** in the amount of $Ms*** stated she wanted the difference back of her dispute which is the $which would
satisfy her complaint- Thank you for your time.Rich G***PPG Public Parking412-231-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
 
Hello [redacted]
 
Regarding my complaint against PPG Public Parking – This complaint is still unresolved.
 
I would like to be reimbursed for the $70 I paid for a lease that was not used. I did what I was asked by PPG Parking and was told I would be reimbursed. The money was paid in late September. I stopped parking there in October and transferred out of the area in December.  Why didn’t PPG Parking tell me in December that I would not be getting a full refund and why? Instead they told me what to do to get my refund.  I did it. If I had the information that I was not going to be reimbursed in December when I was being transferred, I would have had options to resolve this.  PPG Parking delaying the communication prevented me from utilizing my options.  My employer could have assisted in either reimbursing me or seeking a refund on my behalf.  My employer is currently going through a re-organization, so I cannot follow up with them regarding the information submitted by PPG Public Parking.
 
Thanks,
[redacted],

[redacted]
In response to Ms. [redacted]’s memo I have attached the lease contract she has signed and initialed. See paragraph 16 which details the 20 day written cancellation policy along with the Freeze pass procedure which she initialed.
Her signature is directly below it. Please note this section is highlighted in yellow so that the lease holder knows the importance of the paragraph they are initialing. (Highlight will not appear in the copy)
In addition there is a fourth page in which she choose to pay initially with a credit card which stated the 20 day cancellation requirement that she signed also. The last page is her original application that I forwarded to you previously with her signature on the bottom of her original credit card receipt.
There was no January payment received. It was a check payment for the month of October from Wage Works.
I believe you will find this to be her true signature and the documents are sufficient notification of the 20 day written cancellation policy. She suggests that we changed our policy but as you can see it was in existence when she purchased her lease on 9-13-2013.
We have no control over what other company’s do as far as relocating employees or terminating those employees. I work very closely with my contact at [redacted] and at no time was [redacted] told that anyone would be reimbursed. Ms. [redacted] was not told by my contact to pursue this issue and as a matter of fact she was told that what we did was a standard policy.
In response to Ms. [redacted] asking that PPG Public Parking honor the original lease she had signed we are doing exactly that. Please mark this complaint as resolved as she has clearly signed all original documentation which states the facts to be true.
[redacted]
Corporate Leasing Manager
###-###-####

[redacted],
 
First, let me tell you that we have communicated with [redacted] by phone and email numerous times. Check #[redacted] in the amount of $25.00 was issued with two correct signatures. When [redacted] called us on 02/21/2014 @
 
8:49am about the...

check, we told her we would be happy to replace it for her or she could simply deposit the check as there was nothing wrong with it.
 
She cashed the check and it cleared our bank on 02/21/2014. (see attached)
 
In regards to the refund [redacted] is asking about. [redacted] notified us on December 5, 2013 that she wished to cancel her lease. All lease contracts have a required 20 day written cancellation notification. At that time we responded to her email and sent her the cancellation information. (In the cancellation procedure it reminds the lease customer of their required 20 day written cancellation notice.) [redacted] does not like the terms of which she accepted when she signed the lease contract. She prefers to not pay the 20 day cancellation fee.
 
We are very specific to make sure that the applicant knows there is a 20 day written notification. We list it on the application they fill out. We Highlight that paragraph of their lease and have them initial it the day they start the lease, (she initial it) We also give them a copy of the lease. If they work for the [redacted]” we offer them a discounted lease rate and if they win a parking pass from their company we allow them to freeze their pass for three months or pay the 20 day cancellation fee. We ask them to email us and we respond to them the procedure to freeze the pass which includes the 20 day cancellation information again incase they decide to cancel their lease during or after that period of time. I have all of these documents attached which were given to [redacted] by email.
 
 
[redacted] won a pass from her company for the months of October, November, and December. She asked to freeze her pass. We honored that. She uses payroll deduction and had sent us a payment for the month of October. We told her we would move that payment to the month of January for when she returned. When she notified us of the cancellation we simply took her check of $70.00 and subtracted the 20 day cancellation fee of $63.60 leaving a balance of $6.40. Check #[redacted] was issued for the balance of $6.40 on 1/10/2014. She has received all refunds that are due to her.
 
We work very closely with her employer to offer them the best leases at the lowest price possible. Her employer knows our policy as well and does communicate that information when asked about it. We have been very up front with [redacted] on our policies. She was not happy with my response when I told her she would not receive a full refund for her October payment. I let her speak with a supervisor who reviewed the policy with her again to make sure that we had followed the procedure correctly. [redacted] was still unhappy with the response. We work very hard to satisfy our customer’s as a whole and are sorry that we cannot satisfy [redacted].
 
If you have any more questions please feel free to contact me directly.
 
[redacted]
 
Corporate Leasing Manager
 ###-###-####
Attachment #1 Facts of Lease Attachment
 #2 Freeze pass parking procedure Attachment 
#3 Cancellation parking procedure Attachment
#4 Cashed check printout Attachment 
#5 Email responses to [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
In rejection of response to Complain ID [redacted]. I do not agree with PPG Public Parking, Inc’s response and still would like my refund of $63.60 ($70 minus $6.40 refunded thus far).
 
The signatures on the check was resolved.  I returned to the bank and another teller did accept (it was previously rejected due to the signatures not matching the bank’s records) the check.
 
Regarding the refund: While PPG Parking states they have policies, I was not made aware of these policies until after the fact.  They said I signed and accepted these policies, but note my signature is NOT on any of these policies.  Notice they did not send you the lease with my signature on it.  If so, there would only be the 20 day cancellation policy. They can reference attachments, but you will not see my signature on any of these.   The lease agreement I signed did not included these policies.
 
The policy that I agreed to was after a 20 days cancellation notice, I would be reimbursed any monies already paid.  We agree on all the dates, payments, my winning a free three month parking at another lot, etc.  We do not agree on the policy of the cancellation.  I don’t see how cancelling in early December allows them to keep my January payment.
I cancelled the lease on 12/5/13 (they agree with this).  My understanding and lease agreement was that this was the 20 days notice (they agree with this date).  I would then be reimbursed the January lease payment of $70 I already paid. (they don’t agree with this.  The 12/5/13 cancellation date doesn’t count ??)  This freezing policy was not in my original lease. I surrendered my lease tag at the end of September.  I did not park at their lot again --- ever!  Why would I pay for January parking when I was already transferred to Greentree in December???  I didn’t have a lease tag to park there since September.  I didn’t receive the refund checks until late in January.  Also, they did not “explain” their new policies until late January and early February.  I was under the impression I was going to receive the full $70 from early December until February.  Why didn’t they tell me this on 12/5 when I cancelled???
 
Also, I was transferred from the [redacted] strip district office to the Greentree office.  It wasn’t like I decided to park in the next lots, ride the bus or car pool.  I had no control over the timing of this; I was transferred.  [redacted] was told that employees transferred / laid off would be reimbursed.  I spoke to [redacted] and they also agree that I should be reimbursed the January $70 payment.  My [redacted] Managers encouraged me to keep pursuing this until I get the full refund.
 
I believe the original lease I signed with the 20 day cancellation policy should be honored.  I did not sign or agree to any of their other policies that they are using to justify keeping the January payment.
I don’t know what steps are next, but please mark this complaint as UNRESOLVED and DISSATISFIED with company.
 
Please let me know if you have any questions or need further information.
Thank you for your assistance,
[redacted], Reporting Analyst II, Business Analysis and Reporting
[redacted] * [redacted]
Servicing [redacted]
Phone: ###-###-####
[redacted]
 
 
[redacted]
Cell: ###-###-####

Review: Signs on the sidewalk said that parking was $5.00. When I pulled in, there was a man in a booth, with no uniform, who did not waive us down, and made no effort to collect money (which didn't seem out of the ordinary, since there was a pay booth in the corner of the lot). When I parked and walked up to the pay machine it charged me $8.00. I called the following business day to complain about the difference in price. He said that if I had paid the man, it would have been $5.00, but if I used the parking meter machine, then it was $8.00. The sign didn't mention a parking attendant or a difference in price between payment methods, so for all I knew, he was collecting cash and letting us get ticketed on top of it. He was not uniformed, but for a bright vest, and looked very disheveled, so as a woman alone with a small child, he did not imbue confidence in my safety, so I chose paying the machine. When I asked for my refund, after calling the next business day, the representative from PPG Public Parking said it was my fault for not paying the guy, and I didn't warrant a refund.Desired Settlement: I would like my $3.00 difference back. But more so, the parking machines need to charge the price that is on the sign!

Business

Response:

Dear [redacted],This response Is In reference to the letter dated 11/17/2015 with ID #[redacted]. PPG Public Parking has decided to send a refund check to Ms. [redacted] in the amount of $3.00. Ms. [redacted] stated she wanted the difference back of her dispute which is the $3.00 which would satisfy her complaint- Thank you for your time.Rich G[redacted]PPG Public Parking412-231-5746

Review: I was mailed check #[redacted] for $25.00 for return of lease tag 16-035. [redacted] on [redacted] (###-###-####) rejected the check because it did not have two signatures that match the signature cards. PPG Public Parking won't contact me or re-issue the $25 check. Also, I am trying to get my 70.00 JANUARY refund. I was transferred from the Strip District location to the Greentree location in December. I had already paid for January. I informed PPG Parking of the transfer on December 5, 2013. I was mailed a check for $6.80 instead of the $70.00 (still uncashed). I dont understand why this amount. I never parked in the lot in January. I left Strip in December. I would like the full $70 back.I sent emails and left messages with no reply.Desired Settlement: Re-issue the $25 check.I would like the full $70 back.

Business

Response:

[redacted],