Not true. And we have pictures of the packing done poorly and also the company who unpacked here as witnesses. But what's done is done! I'll inform [redacted] again and hopefully no other military family has to go through this!
Complaint:########
I am rejecting this response because:
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:I have followed the proper protocol and been given no response. A trace was applied to my claim and came back negative. I fail to understand how following up on my claim every day is harassment as it is simply persistence. I have threatend no one, I did state that if this continued that I may have to call the [redacted] to get a search warrant to find what would now legally be considered stolen goods. No attempt has been made to physical locate my items. [redacted], the [redacted] even stated that he 'knows my items are not present', when I inquired how he knew that without physically looking he replied that 'he did not have to'. When I asked for his locations physical address he told me that if I could not find it on my own that I was either 'stupid or rded'. He also stated that because I was calling every day that I was a 'psycho'. Not a single person at baymeadows has apologized, found my missing items, nor been polite enough to let me get more than five words into a sentence before talking over me. This is not only incomplete service, but bad service. My complaint stands.
Regards,
[redacted]
Again, as I stated in my first response,, the claims process is handled entirely through [redacted]. It is not handled by Baymeadows Moving and Storage. Our company did, in fact, look for the alleged missing items on the first day we were asked to by [redacted]. The items were not in our warehouse, and we responded to [redacted] as such. The customer's claim will be satisfied through [redacted] and there is no reason for this customer to call our company.
Complaint: [redacted]
I am rejecting this response because: if my item were revived despite being improperly inventoried, and I did not receive my items, then they must be somewhere else. My items were in your care and you lost them, thus you need to find them; in all likelihood because the items were loose and not in a box then you likely put them in the incorrect vault. However, it still remains that my items are missing in baymeadows care, and when I called to make sure everything was being done to find my missing items I was repeatedly talked over and inturupted by every single staff member I spoke to and the [redacted] called me 'stupid' 'psycho' and 'rded'. I have revived no apology for that, nor have I received my missing property. I admit I had an aggressive tone, but missing items and only getting out two words before getting talked over can produce that result. However my persistence still does not negate the fact that this is bad customer service on baymeadows end. I am unconcerned with their parent company [redacted] and [redacted], this complaint is strictly about the bad service I have and am still reviving from baymeadows.
Regards,
[redacted]
We respectfully present our response to the unfortunate
situation described by the shipper, and
want to say we do not feel the blame lies on the the actions of Baymeadows
Moving and Storage and/or its employees.
First, this shipment was a military move, under...
contract
with [redacted]. [redacted] requested that Baymeadows Moving and Storage pack household contents. The shipment was moved
by a [redacted] company driver who acted as an independent contractor. The [redacted]
driver hired two helpers from our company to help load the truck, and the
driver paid the helpers direct. Under
this scenario, any claims or complaints by a shipper must be handled by North
American/[redacted]. We properly directed the
shipper to the [redacted]
Customer Service department to register her complaint.
Second, the shipper made a request to the [redacted] driver (not our employees) if he would disassemble a complex play yard set, as her husband’s back was hurting
him. The shipper said she would buy
lunch for driver and crew in exchange for this service. The [redacted] driver had no obligation to perform
this service, but did so in kindness, and instructed his crew to disassemble play yard.
Third, as this was a
military contracted move, military protocol states that disassembly of anything
with this many parts and pieces, must be approved in advance by the [redacted]. The military member had stated that they would
disassemble the play yard themselves, so no request for pre-approval was
requested.
Fourth, the extra labor of disassembling the swing set
caused the job to go long, and the crew was unable to take a lunch. The shipper then gave the driver $40 for missed lunch,
which the driver then passed on to the crew.
Fifth, when the shipment arrived at destination, the play
yard needed reassembly, but again the driver was under no obligation to perform
this service non gratis. [redacted], as a
goodwill gesture, sent someone out to reassemble the play yard, at no expense
to the shipper.
Lastly, after we learned the the shipper was unhappy with
the packing, we spoke with the [redacted] driver by phone as he was responsible for
helping shipper unpack at destination. The driver confirmed that the shipment
was properly packed, with nothing out of the ordinary noted.
We feel our company acted in good faith, and did everything reasonably expected in a situation
of this type.
Not true. And we have pictures of the packing done poorly and also the company who unpacked here as witnesses. But what's done is done! I'll inform [redacted] again and hopefully no other military family has to go through this!
Complaint:########
I am rejecting this response because:
Regards,
[redacted]
Complaint: [redacted]
ded'. He also stated that because I was calling every day that I was a 'psycho'. Not a single person at baymeadows has apologized, found my missing items, nor been polite enough to let me get more than five words into a sentence before talking over me. This is not only incomplete service, but bad service. My complaint stands.
I am rejecting this response because:I have followed the proper protocol and been given no response. A trace was applied to my claim and came back negative. I fail to understand how following up on my claim every day is harassment as it is simply persistence. I have threatend no one, I did state that if this continued that I may have to call the [redacted] to get a search warrant to find what would now legally be considered stolen goods. No attempt has been made to physical locate my items. [redacted], the [redacted] even stated that he 'knows my items are not present', when I inquired how he knew that without physically looking he replied that 'he did not have to'. When I asked for his locations physical address he told me that if I could not find it on my own that I was either 'stupid or r
Regards,
[redacted]
Again, as I stated in my first response,, the claims process is handled entirely through [redacted]. It is not handled by Baymeadows Moving and Storage. Our company did, in fact, look for the alleged missing items on the first day we were asked to by [redacted]. The items were not in our warehouse, and we responded to [redacted] as such. The customer's claim will be satisfied through [redacted] and there is no reason for this customer to call our company.
Complaint: [redacted]
ded'. I have revived no apology for that, nor have I received my missing property. I admit I had an aggressive tone, but missing items and only getting out two words before getting talked over can produce that result. However my persistence still does not negate the fact that this is bad customer service on baymeadows end. I am unconcerned with their parent company [redacted] and [redacted], this complaint is strictly about the bad service I have and am still reviving from baymeadows.
I am rejecting this response because: if my item were revived despite being improperly inventoried, and I did not receive my items, then they must be somewhere else. My items were in your care and you lost them, thus you need to find them; in all likelihood because the items were loose and not in a box then you likely put them in the incorrect vault. However, it still remains that my items are missing in baymeadows care, and when I called to make sure everything was being done to find my missing items I was repeatedly talked over and inturupted by every single staff member I spoke to and the [redacted] called me 'stupid' 'psycho' and 'r
Regards,
[redacted]
We respectfully present our response to the unfortunate
situation described by the shipper, and
want to say we do not feel the blame lies on the the actions of Baymeadows
Moving and Storage and/or its employees.
First, this shipment was a military move, under...
contract
with [redacted]. [redacted] requested that Baymeadows Moving and Storage pack household contents. The shipment was moved
by a [redacted] company driver who acted as an independent contractor. The [redacted]
driver hired two helpers from our company to help load the truck, and the
driver paid the helpers direct. Under
this scenario, any claims or complaints by a shipper must be handled by North
American/[redacted]. We properly directed the
shipper to the [redacted]
Customer Service department to register her complaint.
Second, the shipper made a request to the [redacted] driver (not our employees) if he would disassemble a complex play yard set, as her husband’s back was hurting
him. The shipper said she would buy
lunch for driver and crew in exchange for this service. The [redacted] driver had no obligation to perform
this service, but did so in kindness, and instructed his crew to disassemble play yard.
Third, as this was a
military contracted move, military protocol states that disassembly of anything
with this many parts and pieces, must be approved in advance by the [redacted]. The military member had stated that they would
disassemble the play yard themselves, so no request for pre-approval was
requested.
Fourth, the extra labor of disassembling the swing set
caused the job to go long, and the crew was unable to take a lunch. The shipper then gave the driver $40 for missed lunch,
which the driver then passed on to the crew.
Fifth, when the shipment arrived at destination, the play
yard needed reassembly, but again the driver was under no obligation to perform
this service non gratis. [redacted], as a
goodwill gesture, sent someone out to reassemble the play yard, at no expense
to the shipper.
Lastly, after we learned the the shipper was unhappy with
the packing, we spoke with the [redacted] driver by phone as he was responsible for
helping shipper unpack at destination. The driver confirmed that the shipment
was properly packed, with nothing out of the ordinary noted.
We feel our company acted in good faith, and did everything reasonably expected in a situation
of this type.