PR Newswire

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [It is very disappointing that this company are incapable of setting up our account and went out of their way to be difficult and rude towards usWe had zero problems setting up an account with another agency and issue our release despite this company and the unprofessional treatment] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

It is disappointing to us that [redacted] had what he considers to be an unsatisfactory experience with PR NewswireThe company successfully vets and adds hundreds of accounts each month without incidentWe stand by our due diligence in attempting to verify authenticity of this particular account and regret the inconvenience caused to [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: PR News wire did not reach out to usThey did not offer to change the agreement nor was the agreement changed, they charged us full price for another year We called multiple times attempting to gain information so we could cancel but we were denied as all access to the account and the services was blocked to usIt apparently took us months of continual attempts to cancel, as they said, yet they never gave us a response if they accepted the cancellationWe could not use any PR News wire service as we could not access the accountWe were rejected to talking to anyone about our accountThe only person who they would talk to is the person who set up the account and that person was no longer an employeeThe only response we had was from a collection agencyAs PR News wire denied us from using any services I am willing to take this to court, however, just to make this nightmare end I am willing to negotiate an amount to settle if they remove us from collections and offer a reasonable settlement In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Thank you for the opportunity to respond to the complaint by *** *** *** *** has spoken to a few people in the organization and in each instance he has failed PR Newswire’s vetting processNew member vetting is a necessary part of PR Newswire’s process to establish authenticity of an
account and a clear relationship between the person setting up the account and the company they claim to representDespite numerous attempts, PR Newswire was unable to establish a relationship between this individual and the company he claimed to representUpon speaking to an employee at Sonic Entertainment Group offices, PR Newswire was told that there was no John Shea associated with that companyAs a result, PR Newswire declined to do business with *** ***

This complaint was regarding two invoices in the amount of $An invoice in the amount of $(Invoice # ***) and another invoice in the amount of $(Invoice # ***) were for annual membership and photo archive renewal respectivelyBoth these services are auto renewed each year
This particular customer was set up to bill all invoices directly to a credit card on fileWhen we received the complaint from the customer we issued credit memo requests on 9/**/to credi* *** *** *** *** ** *** *** *** *** *** * *** ** *** *** ** *** *** *** *** ** *** *** *** * *** in the amount of $was credited back on 10/**/Regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[This company's response is nothing but liesFirst, let took it upon themselves to assume we were affiliated with a Canadian company by the same nameWe specifically told them we were not. despite our informing this company we had no affiliation with that Canadian company, they still contacted them and tried to connect usThis company clearly has customer service and communication problemsWe managed to set up an account with one of their competitors without issueAfter realizing this company and it's staff did not understand english, we emailed them immediately and told them we had no interest in dealing with their company ]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.***Hi DR ServicesIn regards to complaint Complaint ID: *** filed on ***This case is currently closed as the Revdex.com did not get a response from the business Instead this business, PR Newswire, did contact MULTIVOICE directly instead to attempt a resolution.We now have an agreement that our contact and account with PR newswire will be removed from collections, settled and closed, MULTIVOICE will pay PR Newswire the sum of $6,for this settlement.As we are signing this agreement and paying this sum the Revdex.com should classify this complaint as resolved to both party’s satisfactions.Regards*** ***VP Product DevelopmentMULTIVOICEC: ###-###-####E: ***W: ***
Sincerely,
*** ***

Regarding *** ***'s update to this ticket, relaying the last statement she received from PR Newswire still showed a balance of $940.00: I have sent via email to *** on **-**-a new PR Newswire account statement summary for Spiller U.S., indicating a $account balance as of **/**/Thank you

At this time, I have been contacted directly by PR Newswire regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]
We agreed to an amount to settle the claim, which was paid via credit card on 11/**/However, the last statement we
received still shows a balance of $We have requested twice a statement showing $balance before closing our claim, but we have not received it yet.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

It is disappointing to us that [redacted] had what he considers to be an unsatisfactory experience with PR Newswire. The company successfully vets and adds hundreds of accounts each month without incident. We stand by our due diligence in attempting to verify authenticity of this particular account and regret the inconvenience caused to [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

PR Newswire has reviewed [redacted] complaint and the facts surrounding this matter. According to our records, an authorized representative of MultiVoice...

signed a contract on Nov. *, 2014, that went into effect on Nov. **, 2014, for PR Newswire services which contained a statement that the contract would automatically renew for additional one year periods unless written notice is provided 90 days prior to the end of the current term. MultiVoice did not provide notice to PR Newswire that it wanted to cancel its contract by the Aug. **, 2015 deadline. In fact, MultiVoice did not provide notice that they wanted to cancel the agreement until 7 months after that date, in March 2016. Despite [redacted] claims, PR Newswire reached out to MultiVoice on multiple occasions to discuss their contract and even offered to make changes to their package to help meet their needs, although it was under no contractual obligation to do so. PR Newswire nev er received a response except for one in which MultiVoice asked PR Newswire to send all invoices to another contact at MultiVoice. The contract was cancelled effective as of November 2016, however payment remains due for the November 2015 – November 2016 period.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

PR News wire did not reach out to us. They did not offer to change the agreement nor was the agreement changed, they charged us full price for another year . We called multiple times attempting to gain information so we could cancel but we were denied as all access to the account and the services was blocked to us. It apparently took us 7 months of continual attempts to cancel, as they said, yet they never gave us a response if they accepted the cancellation. We could not use any PR News wire service as we could not access the account. We were rejected to talking to anyone about our account. The only person who they would talk to is the person who set up the account and that person was no longer an employee. The only response we had was from a collection agency. As PR News wire denied us from using any services I am willing to take this to court, however, just to make this nightmare end I am willing to negotiate an amount to settle if they remove us from collections and offer a reasonable settlement.   
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by PR Newswire regarding complaint ID [redacted].Sincerely,[redacted]

Not sure this site's submission action is working - I had previously responded to this complaint.  I hit 'submit' again just now in a different window.  Pasting our response here as well:   "Due to an inadvertent clerical error, one of our systems registered your account as...

‘active’ in 2017 and consequently an invoice was automatically generated recently. We sincerely apologize for the frustration this has caused you. This error has since been corrected, our procedures have been corrected to prevent any future issues for you; your account has been cancelled, and you do not owe PR Newswire any fees." Submitted: 08/**/2017 [redacted] Let me know if you need anything else.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[It is very disappointing that this company are incapable of setting up our account and went out of their way to be difficult and rude towards us. We had zero problems setting up an account with another agency and issue our release despite this company and the unprofessional treatment. ]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I want to thank [redacted] for bringing this issue forward. I have used her note and description and retraced her actions. The complaint notes areas that caused confusion for her and I apologize for that confusion. In addition, I apologize that she was not responded to promptly. Clearly, there...

was research done and that this product was not what the customer wanted. Due to that confusion, I am happy to refund the cost of the release ($393). This will be processed right away. I want to make sure that [redacted] understands that iReach is a press release service that is created, owned and managed by PR Newswire. PR Newswire has a wide variety of options for customers to use so that they can target their desired audience. iReach, is an online distribution made available to members of PR Newswire and non members. If [redacted] is interested in learning more about our distribution options, I would be happy to have someone call and discuss with her. I also wanted to let her know that I will be looking into the [redacted] search function that directed her to the iReach landing page as opposed to www.[redacted]. I can see how this was confusing. PR Newswire is a 61 year old company who prides itself on delivering exceptional service to our customers. I apologize that this was not delivered in this case. Please let me know if there is any more I can do.

Review: PR NewsWire made two unauthorized Credit Card charges ($250.00 on 08/**/15 and $195.00 on 09/**/15) withOUT any notification, let alone - an Authorization to make the charge. They provided NO service for the charge, NO receipt for the charge, and no explanation on the phone about the charges. They were NOT willing to reverse the charges. This is a straightforward theft.Desired Settlement: Need an immediate full Refund of both charges, and a written explanation of the unauthorized charges.

Business

Response:

This complaint was regarding two invoices in the amount of $445. An invoice in the amount of $195 (Invoice # [redacted]) and another invoice in the amount of $250 (Invoice # [redacted]) were for annual membership and photo archive renewal respectively. Both these services are auto renewed each year. This particular customer was set up to bill all invoices directly to a credit card on file. When we received the complaint from the customer we issued credit memo requests on 9/**/2015 to credi[redacted] in the amount of $250 was credited back on 10/**/2015. Regards

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On March *, 2014, we utilized PR Newswire service to issue a press release. Early the next morning on March * it was brought to our attention that an incorrect version of logo for our partner was used in the release, so we called PR Newswire at approximately 6 am to inquire about our options. We were told we could issue a "correction" to the release removing the photo for a $150 processing fee, which we authorized the individual we spoke to to do. We were sent a copy of the corrected release without the photo to approve, as well as a confirmation report once the correction was issued. Both the approval and the confirmation report for the correction have the same order ID#[redacted] as the original approval and confirmation report from March *. In addition, the confirmation report we received when the correction was issued on March * states the original "Release clear time" of **-Mar-2014 0*:**:00 PM. The report states that "Clear time represents the time your news release was distributed to the newswire distribution you selected." These facts added to our understanding that we were issuing a correction to the original release as was explained to us by the associate we spoke to on the phone. We did not receive any pricing confirmation or billing information for the correction.

On March **, 2015 we received 2 separate invoices from PR Newswire for 3 press releases totaling over $4500 for the time period of March [redacted]. We attempted to contact the accounts receivable department multiple times by phone and email beginning March **, 2014. During the first phone call with PR Newswire we were advised not to make any payment until the billing issue was resolved. After multiple emails to PR Newswire went unanswered, we again contacted them by phone on August **, 2014 at which time we received a follow up email from "Amber" (no last name on the email) regarding the invoice for 2 release stating that: " I was able to reach out to the Billing Department on your behalf. A representative from the department confirmed that the invoice can be disregarded and once a credit memo is submitted for it, it'll be deleted from the system. I will be sure to submit the memo first thing tomorrow morning."

Finally, on November **, 2014 we received an invoice for 1 press release, which we promptly paid. After that time we continued to receive invoices requesting payment for another press release. An email to the billing department on March **, 2015 went unanswered until June 2015. We sent the following response to Marcia T[redacted] of PR Newswire on July *, 2015:

"We have been attempting to resolve the issue with this outstanding invoice for over a year via multiple calls and emails to PR newswire. We only issued one press release in March 2014 but were invoiced for two. We were advised during initial calls to PR Newswire not to submit any payment until the billing issue had been resolved. We continued to receive request for payment on both invoices for several months, and attempted to contact PR Newswire to resolve the issue on several more occasions with no response other than continuing to send us the invoices. In fact, in June 2014 I received an email from you personally with invoices for THREE duplicate press releases. I replied to your email advising you of the situation and asking for your assistance, but received no reply. Finally in November 2014 I received an email from Rose Dreabit requesting payment on one invoice for a single press release, so I assumed the issue had finally been resolved and advised our accounting department to issue payment for said invoice. However, we have continued to receive notification of outstanding invoices, and in March 2015 I sent another email to PR Newswire requesting assistance with this issue, for which I did not receive a reply."

In further correspondence Ms. T[redacted] replied that there was no such thing as a correction and that we authorized a whole new release on March *, for which we were billed. We were asked for proof that we were advised about the correction and the $150 processing fee. Given that this information was discussed in a phone call, we sent her the emails regarding the correction from March * showing the same Order ID # and release date/time of the original release on March * showing that there was no indication we were issuing a full new press release, all correspondence indicated this was a correction to our original release and was in line with what the PR Newswire associate explained to us on the phone, therefore we were expecting to be charged the $150 processing fee for the correction, not charged for another full press release. We have asked Ms. T[redacted] to provide proof that we did in fact authorize another full press release to be issued on March * with the understanding that we would be charged for another full press release. We have requested a recording of the phone conversation from March *, or any emails sent to us indicating that we authorized the issue of a second full press release on March *. PR Newswire has not been able to provide such information, nor have they responded to requests to speak to the associate to whom we spoke on the morning of March *, 2014. Ms. T[redacted] stated in an email dated November 10, 2015 that our discussion in our email correspondence with her of the information we were given surrounding the correction to our press release was admission that we had in fact authorized a second full release to be issued on March * and had agreed to be billed for a second release. Ms. T[redacted] stated that this matter will be turned over to a collection agency on November **, 2015.

We simple would not have issued a correction to the release if we had been informed that it would be considered a completely new release and we would be billed as such. It was not absolutely necessary to remove the picture from the release, which is why we called PR Newswire to find out what our options were and determine if we would like to remove the picture or not. We made our decision to remove the picture from the release based on the information we were given by the PR Newswire associate that there would be a fee of $150. If we had been informed we would be charged over $1000 to remove the picture, we absolutely would not have proceeded.Desired Settlement: We are willing to submit payment for the $150 processing fee that we were advised about for the correction, as well as the $420 difference between the $1090 payment we submitted for what we believed was a corrected invoice reflecting the total balance due on our account that we received in Nov 2014 after speaking with "Amber" from PR Newswire, and the $1510 open balance on the original invoice for the press release. Therefore we are willing to submit payment for $570 total and request that any additional outstanding balance we are being billed for is negated.

Consumer

Response:

At this time, I have been contacted directly by PR Newswire regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

We agreed to an amount to settle the claim, which was paid via credit card on 11/**/15. However, the last statement we received still shows a balance of $940.00. We have requested twice a statement showing $0 balance before closing our claim, but we have not received it yet.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Regarding [redacted]'s update to this ticket, relaying the last statement she received from PR Newswire still showed a balance of $940.00: I have sent via email to [redacted] on **-**-2015 a new PR Newswire account statement summary for Spiller U.S., indicating a $0.00 account balance as of **/**/2015. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,