PR Plumbing, Heating & Air Conditioning

Initial Business Response / [redacted] (1000, 5, 2015/12/11) */ We apologize for any inconvenience this issue has caused Mr [redacted] We will send a check to reimburse him for the service call he paid to Premier Plumbing Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) I will be waiting for the check I will resubmit if the reimbursement is not received within days Thank you,

On August 3rd we responded to a Fidelity National service call for Air Conditioning at [redacted] 's property in Madera CaThe technician found the unit to be low on refrigerantThe homeowner disclosed to the technician that they have had a separate contractor out three times in three weeks to add refrigerantThe technician did a leak search with certified equipment, and found the liquid line service valve to be leakingPR Plumbing, Heating & Air Incwill not apply refrigerant if there is a leak, we have to much concern for our environmentThe fact that the equipment was low, and according to the customer had been low previously only supports the findings of the technicianThe refrigerant had to be going somewhereThe first step was to report this to Fidelity NationalOn August 11th we received a partner note granting authorization for the call to move forwardThe order was placed, and the part was to arrive August 24th-25thThe homeowner was notifiedThe part was checked on August 25th, and the wholesale house notified us that the part was on a back order from the manufactureThe homeowner was notifiedAt this point we do not manufacture product, and rely heavily on wholesale houses to provide productIf the manufacturer can not produce the part, we can do nothing about thisWe here try to provide a reasonably priced service, in a timely manner, with the best customer care allowedUnfortunately this situation is out of our controlSince the customer has sought ***'s A/C to fill a leaky system with refrigerant, they can assume all liability.?

PR Plumbing was sent out by my home owners insurance to repair/replace air conditioner They were dishonest on a couple issues and ***, the owner, even hung up the phone on me when I called him out on the dishonesty (They told me they would call in the specs the same day as the inspection, but they did not call in until later the next day They also said they had not received paperwork from the insurance, but the insurance company assured me they were emailed the informationOn Friday, they confirmed with me and the insurance company that they'd install on a Tuesday On Monday, I called to confirm with insurance, and PR told insurance that they did not have me on the list for Tuesday They were eventually able to fit me in on Tuesday after a lot of stress.) They replaced the old ton unit with a ton unit for a large house I called to say it wasn't cooling the houseThe first tech that came out said it was the house's long ducts and to change the air filter to a month

Company is non-responsive and unreliableCalls are never returned PR Plumbing and Heating first came out 7/11/to look at AC unitTechnician recommended and my warranty company approved full replacement of my unitOn 7/13/my warranty company called me to inform me of non-covered charges I would have to pay and I accepted responsibility for these chargesWarranty company indicated they would order the new unit on 7/and it would be ready for pick up by PR Plumbing and Heating by 7/I called PR Plumbing and Heating on 7/13, 7/18, 7/20, and 7/22, asking to speak to someone regarding status of this work orderI was told during every call that "***" was handling my work order but that he was not availableI asked that he call me back, but he never returned by callOn 7/25, I spoke with front office staff and was told that they would be out on 7/to install my unit between the hours of 1pm and 3pmI then received a call on 7/to set up an install dateI stated that

Initial Business Response / [redacted] (1000, 7, 2014/03/31) */ MS [redacted] IS IN ERROR, SHE IS A TENANT AT THIS PROPERTY AND HER PROPERTY MANAGER REQUIRES US TO MAKE ALL CORRESPONDENCE, INCLUDING SETTING ALL APPOINTMENTS, THRU HER, THE PROPERTY MANAGERHER GRIEVANCE IS WITH HER PROPERTY MANAGER AND NOT WITH PR PLUMBINGTHANK YOU, [redacted] PR PLUMBING

In the company policy was to first verbally mention, and secondly send a letter to notify the homeowner that they would be responsible to contact the local municipality for the inspectionIt is true that we were in peak season, and that it would take a little time to retrieve the fileWe did state we needed two weeks to get everything in orderThe trouble we had was getting phone calls from multiple people regarding the matterThe husband and wife, as well as the contractor they were working withAlthough not happy about the time frame the husband seemed to understand, and allot us the timeIt was within the stated time frame that we contacted the husband with all the information needed, after which we received this complaintThe local inspector has been out, and we are currently attempting to schedule for the corrections needed to finalize the permitThe customer is our main focus and we have done everything needed to get the situation handled.?

Please look at the attachmentWe done nothing but help the [redacted] ? The re-inspection is on 9/26/? If you have any more problems call me [redacted] Owner of PR Plumbing

PR Plumbing Heating and A/C in was hired to repair a 3ftpiece of broken sewer lineTheir repair work lowered the sewer grade 6" this caused the water to flow back toward the houseIt was necessary to remove and redo their workThey also dug up several plants and left them to dieWhen contacted they expressed no concern for my issues

I had PR Plumbing out to our home to fix a clogged shower and fix our leaking shower headWe are in our mid-70's and not qualified to fix things any longer due to healthPR was on time, professional and fixed both problems quickly and courteously!! Jesse did a very nice job and clean out the shower when doneThanks PR!! *  [redacted]

They installed an undersized furnace They charged me $for duct test They installed different a/c unit from what my home warranty ordered Rude On January 25th my home warranty "First American Home Buyers Protection" approved a replacement on my ton Carrier furnace The job was assigned to PR Plumbing, Heating & Air The furnace installed by PR Plumbing was down sized to a ton furnace; I was not aware of the mishap at the time In addition, I was charged $by an employee at PR Plumbing by the name of ***The description on the invoice reads, "non covered cost for ac unit." [redacted] had advised me that the charge was for a none covered duct test On Feb 26th PR Plumbing advised to contact my home warranty and initiate a new work order for my duct system Work order XXXXXXXXX was created and assigned to PR Plumbing On March 25th PR Plumbing dispatched a tech to service my duct work; however, the work was not completed correctly That afternoon, I

To whom it may concern: I need to file a formal complaint about PR Plumbing heating and air located at [redacted] E [redacted] Avein Fresno CA ***I have a home warranty and my air conditioner went out in the beginning of MayThe warranty company contracted PR Plumbing to do the job on a ThursdayI was told by the warranty company that they would call me within two business days to set up an appointmentI never received a callI called on the following Tuesday to set the appointment and the receptionist lied to me stating that she called me and left a messageI had no missed calls nor a message from herWe set the appointment for several days laterThe technicians came out and replaced my condenser fan and we were up and runningMy air conditioner worked for one day and stopped workingThe warranty company contracted them againThis time I didn't wait for them to call meI called them right away to set the appointmentThey came out several days later and replaced the circuitboard and we were up and running againA few weeks went by and it went out againPR Plumbing got the contract againThey came out last Friday (06/23/2017) and replaced some wires and the a/c was workingOn Tuesday (06/27/2017) the a/c went out againOnce again PR Plumbing was contractedI called them to set an appointment that dayThey told me that they could have someone out on FridayI told the receptionist that was unacceptable and they needed to have someone out sooner due to them having to come out so many times without fixing itShe refused to make a sooner appointmentI then spoke to someone who stated that she was the managerI told her the same thing and she also refused to make a sooner appointmentI then request to speak to the owner of the company who the manager stated was out of the officeI requested to have the owner call meWednesday morning I received a call from someone with PR Plumbing, I don't know if he was the ownerHe never said what his position wasI told him that they needed to get someone to my house sooner than Friday due to negligence on their partThe man, I believe he said his name was Dan or Danny, became upset and said that it wasn't even one of "his units" and he doesn't normally work on thoseI then asked him several times why he took the work order if it's not one of "his units" and he refused to answerHe then went on to tell me that I'm lucky to get a Friday appointment and stated that because I'm a warranty customer he should push my appointment back to mid JulySo this means that they treat their warranty customers differentlyAre they purposely not doing the job that they should be doing because they know it's a guaranteed check from the warranty company? [redacted]

Worst air conditioning service techs EVER! They have been out to fix my ac unit times for the condenser freezing overLast tech said condenser unit was undersized for compressor and needed to be changedThey came out and changed condenser and heating unitThe condenser is still freezing over! Oct 6th will be times of trying to fix the same problemThis is a warranty issue and is the only reason I have let it go this longPR plumbing and air conditioning has incompetent AC techsIf this issues is not fixed Oct 6th 2016, I will get a competent company to fix it and will be sueing PR plumbing and heating for all costs incurred including lost wages of $a dayDo not use this company!

An HVAC replacement was done at our home in and the company failed to order inspections or close out the permitNow, we are receiving letters of potential fines we will be responsible for and also stalled on pulling any additional permits for projects we are trying to complete and the is now costing us more moneyWe have contacted the business several times and the contractors we are working with now have contacted them several timesThe initial phone call to them on this issue was 8/(nearly weeks ago) and they still have not moved forward on resolving this issueDuring a follphone call we were told they needed weeks to get the file out of archives (weeks after initial contact) and then they will figure out what they need to doThey are not making resolving this issue a priority, not making retrieving the file a priority or trying to do anything about resolving the issue, other than tell us they need more timeWe cannot resolve this issue ourselves and it is