Further to [redacted] ***'s complaint, please see below our official response[redacted] (***), pur***d a pair of high-end designer frames and high-index (ultra-thin) lenses at our store on As we do with all our customers, as soon as the item is paid, we initiate a work order to lab, which means we begin the process of acquiring the lenses for her prescription, as soon as they are ready, they are cut down to perfectly fit the selected eyeless frame the patient has selected[redacted] only reached out to us after her item was complete and ready for pickupAt this point a refund would mean us eating the cost of those lenses as they were custom cut to her frame, the lenses she chose were ultra-thin lenses meaning the Rolls Royce of lenses and therefore expensive[redacted] had initiated a chargeback to her [redacted] credit card on a complete host of other reasons, she was claiming that she wanted to apply her vision insurance after the job was completed and paid in full, we explained to her we would not commit Insurance Fraud and back billWe provided here all the necessary paperwork to facilitate her filing an out-of-network claimShe lost the credit card chargeback, and for good reason [redacted] sided with us, so her story changed.Her current claim is “we never took her Pupil Distance”, we do have her PD on the digital verified record, it was on her Prescription she received from her eye doctor who is unaffiliated with our practice, his name is [redacted] from New York Eyeland.We have reached out to her on several occasions via email and are seeking to justly resolve this issue that neither of us suffer hefty losses.A patient does from time to time have buyer’s remorse, and that normalThe store that diligently processed the CUSTOM lenses in good faith shouldn’t be left to eat the loss exclusively and just issue a full refundThat’s why we have clear policies both on our wall in our practice and on the bottom of each sales receiptBut, we are still committed to resolving the problem even though her beautiful Prada frames have been sitting in our store ready for pickup for exactly months.We have proposed the following resolution 100% store credit, whereby she can start the selection process again and chose anything else she likes in the store at any point in time She can independently verify her Pupil Distance with an independent optician and if we are off, we will redo the lenses at no charge to her She can come and collect her Prada glasses, and a s courtesy I will give her either a second per of fashion frames with Plastic single-Vision lenses or she can have a $store credit to use in the store at any point in the future.We strive for satisfied customers, but there needs to be respect for our industry, the service we provide and policies that are in place and designed to keep us in business and keep our prices competitive
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
[redacted] received services at our store as stated on 1216, he received a comprehensive examination and contact lens evaluation that was covered under his vision insurance - Davis VisionHe also place a order for boxes of contact lenses at the cost of $after his insurance benefit allowance.He decided after the order was placed that he wanted to reduce his order to boxesWe had no problem accommodating his request and informed him as per company policy a store credit for the remaining balance will be place under his account for future use without restrictionsThis policy is standard for the optical industry as all orders are custom and have postage and handling fees associated with them[redacted] has contacted Davis Vision and done a credit card charge-back, each one has backed our claim and rights.He has since slandered us online with a review that totally misrepresents what happened and is a far cry from the truththere are also many inaccuracies in his online rant and the complaint hes submitted to the Revdex.com[redacted] 's boxes are still at the store awaiting pickup, and he has a store credit for the remainderWe do offer shipping at a nominal fee to cover cost which can be arranged by calling the store.I have offered [redacted] the opportunity to speak with me and see how else we can resolve this matter and retract some of the slanderous reviews.Stuart B [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because: [Your Answer Here] I would prefer a full refund.Thanks very much! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Further to [redacted] ***'s complaint, please see below our official response[redacted] (***), pur***d a pair of high-end designer frames and high-index (ultra-thin) lenses at our store on As we do with all our customers, as soon as the item is paid, we initiate a work order to lab, which means we begin the process of acquiring the lenses for her prescription, as soon as they are ready, they are cut down to perfectly fit the selected eyeless frame the patient has selected[redacted] only reached out to us after her item was complete and ready for pickupAt this point a refund would mean us eating the cost of those lenses as they were custom cut to her frame, the lenses she chose were ultra-thin lenses meaning the Rolls Royce of lenses and therefore expensive[redacted] had initiated a chargeback to her [redacted] credit card on a complete host of other reasons, she was claiming that she wanted to apply her vision insurance after the job was completed and paid in full, we explained to her we would not commit Insurance Fraud and back billWe provided here all the necessary paperwork to facilitate her filing an out-of-network claimShe lost the credit card chargeback, and for good reason [redacted] sided with us, so her story changed.Her current claim is “we never took her Pupil Distance”, we do have her PD on the digital verified record, it was on her Prescription she received from her eye doctor who is unaffiliated with our practice, his name is [redacted] from New York Eyeland.We have reached out to her on several occasions via email and are seeking to justly resolve this issue that neither of us suffer hefty losses.A patient does from time to time have buyer’s remorse, and that normalThe store that diligently processed the CUSTOM lenses in good faith shouldn’t be left to eat the loss exclusively and just issue a full refundThat’s why we have clear policies both on our wall in our practice and on the bottom of each sales receiptBut, we are still committed to resolving the problem even though her beautiful Prada frames have been sitting in our store ready for pickup for exactly months.We have proposed the following resolution 100% store credit, whereby she can start the selection process again and chose anything else she likes in the store at any point in time She can independently verify her Pupil Distance with an independent optician and if we are off, we will redo the lenses at no charge to her She can come and collect her Prada glasses, and a s courtesy I will give her either a second per of fashion frames with Plastic single-Vision lenses or she can have a $store credit to use in the store at any point in the future.We strive for satisfied customers, but there needs to be respect for our industry, the service we provide and policies that are in place and designed to keep us in business and keep our prices competitive
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
[redacted] received services at our store as stated on 1216, he received a comprehensive examination and contact lens evaluation that was covered under his vision insurance - Davis VisionHe also place a order for boxes of contact lenses at the cost of $after his insurance benefit allowance.He decided after the order was placed that he wanted to reduce his order to boxesWe had no problem accommodating his request and informed him as per company policy a store credit for the remaining balance will be place under his account for future use without restrictionsThis policy is standard for the optical industry as all orders are custom and have postage and handling fees associated with them[redacted] has contacted Davis Vision and done a credit card charge-back, each one has backed our claim and rights.He has since slandered us online with a review that totally misrepresents what happened and is a far cry from the truththere are also many inaccuracies in his online rant and the complaint hes submitted to the Revdex.com[redacted] 's boxes are still at the store awaiting pickup, and he has a store credit for the remainderWe do offer shipping at a nominal fee to cover cost which can be arranged by calling the store.I have offered [redacted] the opportunity to speak with me and see how else we can resolve this matter and retract some of the slanderous reviews.Stuart B [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because: [Your Answer Here] I would prefer a full refund.Thanks very much! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***