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Praba Salon

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Praba Salon Reviews (1)

Review: To whom it may concern:

I would like to make a complaint against a business and I am respectfully requesting a refund as I was treated very poorly and denied of services. I purchased a [redacted] for Brazilian wax at Praba located at [redacted]. I arrived today at approximately 5:00pm and the following occurred:

I was greeted by two women sitting down. I greeted them and said I have a [redacted] for a Brazilian which I purchased on [redacted]. The very minute I said that, the two ladies immediately began to speak their language as I stood there waiting to proceed for the next step. After what seemed to be back and forth dialogue, again in their language, they refused to see me because of the [redacted]. After repeating the fact that I have never had a problem using a [redacted] and that I, in fact called last night and this morning and was reassured that: 1. I can use [redacted] and 2. I can present the voucher on my phone and I would be taken care of "no problem."

While at the place, these two ladies who refused to provide their names when I first asked, also refused to acknowledge the [redacted] conversing back and forth in their language. They then made me take a screen shot of the [redacted] and text to ###-###-####. When asked who's number this was I was ignored and again they continued to dialogue in their language without any explanation or consideration of me just there.

When asked for their names again, they refused to give to me and started speaking in their language as they've done throughout this exchange. After much discussion amongst them two they agreed on these two names "Laila and suma."

They still refused to see me. When asked to speak with their manager I was ignored. At this point I sat down and waited for some type of response. They continued to dialogue amongst themselves. I then proceeded to get up and took a picture of the license. They then got off their seats and continued dialoguing amongst themselves. Another customer came in and they rushed to service this person. I walked out with no service done, no explanation and a really disturbing experience.

If this places treats customers like myself the way they did, [redacted] or any other advertising location should not advertise any deals for them. I have never had any bad experiences using your service.

I have attached the picture of the license, the business itself and two ladies who refused to provide the service I paid for. Please do something about this. I do not want to return there. I would like to get a full refund. They had a chance to servie me while I stood there; and they completely undermined and refused to service me.

Thank you for your time and attention to this matter. Please feel free to reach me via [redacted] and/or ###-###-####.

Thank you, [redacted]Desired Settlement: I do not want to return to this business. And they should not be advertised as "great." I would like to get a full refund. They had a chance to servie me while I stood there; and they completely undermined and refused to service me.

Consumer

Response:

At this time, I have not been contacted by Praba Salon regarding complaint ID [redacted]. I received a refund from [redacted] where I purchased voucher. Sincerely,[redacted]

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Description: BEAUTY SALONS

Address: 1794 Third Avenue, New York, New York, United States, 10029

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