Thanks ***, if Tuttle Motor Company is willing to refund the amount noted below, this is an acceptable resolution to satisfactorily close this case and move onIf not, please leave it open until resolution is reachedThanks again for all your time and help and please.notify Tuttle to forward the refund to my home a addressSincerely, [redacted] ***
On Jun 19, 10:AM, " [redacted] ***" < [redacted] > wrote: This is an absolutely and a story fabrication by Tuttle and I have the receiot from another repair shop on Pleasanton to prove itIt was true that I picked up my mower on May 26, 2015, which was my third trip to his location to attempt to get this issue, that never existed until his workers touched it, repairedWhen I had simply dropped off my mower and asked for a belt to be replaced and oil changed? I then attempted to mow with my mower for the third time and the belt kept coming off of the deckI called and was told they could do nothing further for the approximately $they had fraudulently charged me and I should contact the Revdex.com againInstead, I took it to another shop in Pleasanton, TX who gladly fixed it in one day and charged me an additional $to correct there placement of an incorrect belt and new wheel, which was the same one they had charged me $plus $an hour in labor to replaceI have the receipt and expect this company to be what they say they are and provide a full refund, plus pay for my gas and time that has been wastedSincerely in Christ, ** On Jun 19, 10:AM, " [redacted] ***" < [redacted] > wrote:Sorry for spelling errors and working on my cell phoneTotally upset right nowRe: receipt and in Pleasanton, was my intentI feel like a totally taken advantage of consumer and nobody there or at their business seems to care?Sincerely in Christ, ** It is also important to note [redacted] that when I got the mower home from repairing the incorrect repairs that Tuttle Motor Company had made, it ran absolutely fineThanks for.reopenong my case and putting this business on the "do not use" list for all Military personnel or Veterans.Sincerely, **
Mr.*** brought us his LTXCub Cadet mower late afternoon on 5/We had overmowers and Polaris's units already in the shopThe next morning he wascalling insisting he needed his mower now, so my service manager dropped whathe was doing and put his mower in firstYes we replaced his spindle
and pulleyon the deck as the bearing was out, it is in a fixed position and notadjustableMy service manager told Mr*** we did and he admitted he had heard a noise coming from the deckWe have the spindle here for him to inspectIbelieve he returned the mower once and we replaced a bushing on a idler thatwas slightly wore at no chargeMy mechanic did not think this was the cause ofhis belt issueOn 5/Mr*** calls and my office manager complaining thathis mower is throwing the belt and he gets my service manager to pick upMr***s mowerWe mowed an area behind the shop that had tall grass and itnever through the beltI power washed the deck and my service manager and Iinspected it and we did not find anything wrong, with the deck drivesystemI noticed that the anti-scalping rollers were getting very wore and therear ones were broke offThis is an indication that the deck is being operatedto low and dragging on the groundIn this position the belt is running at asteep angle and any time the deck contacts a heavy lump of grass or anobject it will throw the beltI contacted Mr*** and told him whatI found and he said he likes to mow his yard very shortI told him thatwith all the rain everyone is mowing wet heavy grass and this makesthis issue worseI ask him to come by and let me show him what I foundand how to resolve his problemHe said he was going out of town and wouldcome by when he returnsHe picked up his mower yesterday and talked to myservice manager but did not talk to me as I requested.Result: No problem found, no extra repairs made, customer to receive additionalinstructions. *** ***Tell us why here
Texas Revdex.com,Tuttle Motor is confident our service department has correctly diagnosed and repaired all manufacturer issues with Mr***'s Cub Cadet. Furthermore, when Mr*** was dissatisfied with the repairs, we sent our service truck to his home and return the mower to our shopOn June 22, at 1100AM I called Mr***. I asked him if We could reach and agreementHe insisted he would hire an attorneyWhen I asked him how I could resolve the complaint he ended the call. We are, as we have been, willing to refund the total amount of $to Mr***I have attached the page from the owner's manual for the parts that were replacedThank you,*** ***
Revdex.com, On June 30th, Mr *** and I set up an appointment for 7/2/at 10AMto discuss any existing issues. On7/2/15, Mr*** did not show up. Icalled Mr*** at 10:50AMHe was out of town and did not intend on making themeetingI expect someone who regards his own "time {as} a valuablecommodity" to appreciate our time as well. We were able to reschedule to meeting for the following week. When our technician was testing the unit, we found the belt and spindleneeded to be replaced. He replaced theseparts without prior authorizationThis was wrong and we own that mistakeWehave since reviewed our approval policy with our shop. However, the total parts and labor inquestion with only totals $176.81. Mr*** told me in the meeting “the original service complaint was toONLY service the unit.” However, his original Revdex.com complaint includes looking atthe deck and new bladesWe changed the oil, both blades, oil filter, sparkplug, and air filterThis job requires hour of labor plus the parts totalingin approx$Mr*** has not checked the oil in his unit. Furthermore, He did not have any issue withthe service. The "other shop" in *** did not service the unit or fixanything wrong with the original complaintThey replaced a belt (same part#)and a scalping roller found at the base of the deck, which only needs to bereplaced if the deck is continuously run on the lowest setting over roughground. We have a copy of the bothinvoicesThis was a sensitive subject for Mr*** and we quickly movedforward Mr*** and I were able to sit down and discuss the work that was donehere and at the "other shop." He understands that why refunded himfor the total amount $388.17. He agreedthe issue was resolved and he would quickly reply to the Revdex.com complaint andconclude this issue. We believe that a successful business must be equally advantageous tothe business and the customer. When weagreed to refund Mr*** the entire amount, it was a tough decision. We are certain our shop did the required workfor the original complaint. However, thistime it is best to end a relationship that is no longer beneficial. We are proud of the work our certified techniciansproduce and are willing stand with them. Thank you for your extensive timeand effort resolving this complaint, *** ***Tuttle Motor CoManager
Complaint: ***
I am rejecting this response because: *** Representative Mr***, called me over the phone after receiving my prior response and was then attempting to get me to come to Mr***'s office to discuss the matter with he and Mr***, so they could attempt to possibly use any information acquired, in the event that further litigation becomes necessary and warranted, this attempt to provide confusion is based on their absolute refusal to provide a refund based on the facts and not mere fallacy. It has now regretfully come to this, as I have made (6) trips to that location at my own expense in both gas and time, which is a valuable commodity to a working man; If no refund is provided and received from *** Motor Cowithin (5) business days, to my home address (see below), I will have no choice, but to be forced to contact my attorney and recover damages and my other expenditures, necessary and encountered along the wayAll of this for simply attempting to do honest business with the *** Motor Company, as I have done for (5) years previous to this incidentAs the Revdex.com can clearly see we are getting absolutely nowhere it seems with this business failing to honor it's commitments to refunding my hard earned money, based on the fraud of what was never fixed or repaired correctly in the first place.My Address:*** *** *** ** *** I will notify the Revdex.com if this matter gets resolved and rectified through arbitration or if it had to be resolved in a Court of LawThanks for your time and help in helping to attempt to resolve this matter through every means possible, before litigation is necessary to make us whole once again
Sincere Regards,
*** ***
We acknowledge our service team did not handle this situation in a manner consistent with our values. We have made personnel and procedure changes to ensure this never happens again. We expedited repairs and loaned Mr. [redacted] a Ranger to use while we repaired his Ranger. Mr. [redacted] and Tuttle Motor Company came to a verbal agreement regarding the resolution of this complaint. As of October 13, 2016 he has not been billed for parts or labor on the repairs totaling $1561. Although the dollar amount is not Mr. [redacted]'s concern, we felt we should cover his expense for repairs. We have offered everything we have to accommodate Mr. [redacted], but his complaint remains unresolved. Tuttle Motor sincerely apologizes for the inconvenience we have caused Mr. [redacted], and we genuinely hoped for a different outcome.
Please let the record reflect that Tuttle Motor Company has refunded the $388.00 for the repairs and above, that were in question. Thanks for all of your dedicated help and time and please let me know if anything further is required. Have a richly blessed day! Sincere Regards, [redacted]@gmail.com
Complaint: [redacted]
I am rejecting this response because:
Yes they did offer to cover labor if I paid for the parts but in no way does that cover the three weeks in which I missed two hunts, the two unproductive trips to Poteet, and my ruined hunt went I took it all the way out to west Texas and it broke again. It also was not lack of communication that upset me because I communicated with them every couple days it was in every communication I was flat lied to about the progress of my unit. Also after bringing it back second time they kept say how abused the unit was which upset me. I openly told them upon first delivery that I am rough on it and it was why I wanted to have everything fixed and checked and I was willing to pay what was needed to get it all done. Along the way I keep getting told well we didn't order shocks cause they were couple thousand and we didn't get clutch but you know it's 1400. At no point did I complain bout pricing to get job completed properly. I do appreciate them getting it back to me in a timely manner and cover the labor from second time unit was dropped off but as stated earlier it doesn't resolve my complaints with the company.
Regards,
[redacted]
Mr. [redacted] brought his Polaris Ranger Crew in for extensive work on September 7, 2016. His original request for repairs indicated he needed the rear CV joints repaired, a 2" lift installed, a Dura Clutch installed, and the skid plates on A-Arms repaired. Over the next two weeks we had two...
technicians quit without prior notice. We made a workload adjustment to another technician who had to take his mother to several urgent medical procedures. This does not excuse the lack of communication. However, I hope this gives insight to the isolated incident.We repaired the Right Front A-Arm assembly, installed the Lift Kit, and installed special ordered tires, wheels and lug nuts. We did not replace the 2 rear CV Shafts or install a Dura Clutch. We notified the customer his unit was ready when it was not.Tuttle Motor's Correction:Mr. [redacted] agreed to bring us the Ranger to repair the Left Front A-Arms, and replace both of the rear CV- Shafts. Mr. [redacted] was willing to pay for the parts and we would cover the labor. I personally delivered the unit to Mr. [redacted]' home at 8:00 PM on a Friday night to ensure he and his family had his unit for the weekend. He emphasized he was most frustrated with the lack of communication. I agree that we did fail to meet our customer's expectation. However, I believe we have rectified our standing and look forward to future dealings with Mr. [redacted].
On Jun 19, 2015 10:34 AM, "[redacted]" <[redacted]> wrote: This is an absolutely false and a story fabrication by Tuttle and I have the receiot from another repair shop on Pleasanton to prove it. It was true that I picked up my mower on May 26, 2015, which was my third trip to his location to attempt to get this issue, that never existed until his workers touched it, repaired. When I had simply dropped off my mower and asked for a belt to be replaced and oil changed? I then attempted to mow with my mower for the third time and the belt kept coming off of the deck. I called and was told they could do nothing further for the approximately $400.00 they had fraudulently charged me and I should contact the Revdex.com again. Instead, I took it to another shop in Pleasanton, TX who gladly fixed it in one day and charged me an additional $73.00 to correct there placement of an incorrect belt and new wheel, which was the same one they had charged me $90.00 plus $85.00 an hour in labor to replace. I have the receipt and expect this company to be what they say they are and provide a full refund, plus pay for my gas and time that has been wasted. Sincerely in Christ, ** On Jun 19, 2015 10:37 AM, "[redacted]" <[redacted]> wrote:Sorry for spelling errors and working on my cell phone. Totally upset right now. Re: receipt and in Pleasanton, was my intent. I feel like a totally taken advantage of consumer and nobody there or at their business seems to care?Sincerely in Christ, ** It is also important to note [redacted] that when I got the mower home from repairing the incorrect repairs that Tuttle Motor Company had made, it ran absolutely fine. Thanks for.reopenong my case and putting this business on the "do not use" list for all Military personnel or Veterans.Sincerely, **
Thanks [redacted], if Tuttle Motor Company is willing to refund the amount noted below, this is an acceptable resolution to satisfactorily close this case and move on. If not, please leave it open until resolution is reached. Thanks again for all your time and help and please.notify Tuttle to forward the refund to my home a address. Sincerely, [redacted]
[redacted] This business never has held up to what it stated in their response and I have attempted to contact Mr. [redacted] without any success. Please let me know if we can reopen pretty do I need to seek legal actions against this business? Thanks for your time and help. [redacted]
Thanks ***, if Tuttle Motor Company is willing to refund the amount noted below, this is an acceptable resolution to satisfactorily close this case and move onIf not, please leave it open until resolution is reachedThanks again for all your time and help and please.notify Tuttle to forward the refund to my home a addressSincerely, [redacted] ***
On Jun 19, 10:AM, " [redacted] ***" < [redacted] > wrote: This is an absolutely and a story fabrication by Tuttle and I have the receiot from another repair shop on Pleasanton to prove itIt was true that I picked up my mower on May 26, 2015, which was my third trip to his location to attempt to get this issue, that never existed until his workers touched it, repairedWhen I had simply dropped off my mower and asked for a belt to be replaced and oil changed? I then attempted to mow with my mower for the third time and the belt kept coming off of the deckI called and was told they could do nothing further for the approximately $they had fraudulently charged me and I should contact the Revdex.com againInstead, I took it to another shop in Pleasanton, TX who gladly fixed it in one day and charged me an additional $to correct there placement of an incorrect belt and new wheel, which was the same one they had charged me $plus $an hour in labor to replaceI have the receipt and expect this company to be what they say they are and provide a full refund, plus pay for my gas and time that has been wastedSincerely in Christ, ** On Jun 19, 10:AM, " [redacted] ***" < [redacted] > wrote:Sorry for spelling errors and working on my cell phoneTotally upset right nowRe: receipt and in Pleasanton, was my intentI feel like a totally taken advantage of consumer and nobody there or at their business seems to care?Sincerely in Christ, ** It is also important to note [redacted] that when I got the mower home from repairing the incorrect repairs that Tuttle Motor Company had made, it ran absolutely fineThanks for.reopenong my case and putting this business on the "do not use" list for all Military personnel or Veterans.Sincerely, **
Mr.*** brought us his LTXCub Cadet mower late afternoon on 5/We had overmowers and Polaris's units already in the shopThe next morning he wascalling insisting he needed his mower now, so my service manager dropped whathe was doing and put his mower in firstYes we replaced his spindle
and pulleyon the deck as the bearing was out, it is in a fixed position and notadjustableMy service manager told Mr*** we did and he admitted he had heard a noise coming from the deckWe have the spindle here for him to inspectIbelieve he returned the mower once and we replaced a bushing on a idler thatwas slightly wore at no chargeMy mechanic did not think this was the cause ofhis belt issueOn 5/Mr*** calls and my office manager complaining thathis mower is throwing the belt and he gets my service manager to pick upMr***s mowerWe mowed an area behind the shop that had tall grass and itnever through the beltI power washed the deck and my service manager and Iinspected it and we did not find anything wrong, with the deck drivesystemI noticed that the anti-scalping rollers were getting very wore and therear ones were broke offThis is an indication that the deck is being operatedto low and dragging on the groundIn this position the belt is running at asteep angle and any time the deck contacts a heavy lump of grass or anobject it will throw the beltI contacted Mr*** and told him whatI found and he said he likes to mow his yard very shortI told him thatwith all the rain everyone is mowing wet heavy grass and this makesthis issue worseI ask him to come by and let me show him what I foundand how to resolve his problemHe said he was going out of town and wouldcome by when he returnsHe picked up his mower yesterday and talked to myservice manager but did not talk to me as I requested.Result: No problem found, no extra repairs made, customer to receive additionalinstructions. *** ***Tell us why here
Texas Revdex.com,Tuttle Motor is confident our service department has correctly diagnosed and repaired all manufacturer issues with Mr***'s Cub Cadet. Furthermore, when Mr*** was dissatisfied with the repairs, we sent our service truck to his home and return the mower to our shopOn June 22, at 1100AM I called Mr***. I asked him if We could reach and agreementHe insisted he would hire an attorneyWhen I asked him how I could resolve the complaint he ended the call. We are, as we have been, willing to refund the total amount of $to Mr***I have attached the page from the owner's manual for the parts that were replacedThank you,*** ***
Revdex.com, On June 30th, Mr *** and I set up an appointment for 7/2/at 10AMto discuss any existing issues. On7/2/15, Mr*** did not show up. Icalled Mr*** at 10:50AMHe was out of town and did not intend on making themeetingI expect someone who regards his own "time {as} a valuablecommodity" to appreciate our time as well. We were able to reschedule to meeting for the following week. When our technician was testing the unit, we found the belt and spindleneeded to be replaced. He replaced theseparts without prior authorizationThis was wrong and we own that mistakeWehave since reviewed our approval policy with our shop. However, the total parts and labor inquestion with only totals $176.81. Mr*** told me in the meeting “the original service complaint was toONLY service the unit.” However, his original Revdex.com complaint includes looking atthe deck and new bladesWe changed the oil, both blades, oil filter, sparkplug, and air filterThis job requires hour of labor plus the parts totalingin approx$Mr*** has not checked the oil in his unit. Furthermore, He did not have any issue withthe service. The "other shop" in *** did not service the unit or fixanything wrong with the original complaintThey replaced a belt (same part#)and a scalping roller found at the base of the deck, which only needs to bereplaced if the deck is continuously run on the lowest setting over roughground. We have a copy of the bothinvoicesThis was a sensitive subject for Mr*** and we quickly movedforward Mr*** and I were able to sit down and discuss the work that was donehere and at the "other shop." He understands that why refunded himfor the total amount $388.17. He agreedthe issue was resolved and he would quickly reply to the Revdex.com complaint andconclude this issue. We believe that a successful business must be equally advantageous tothe business and the customer. When weagreed to refund Mr*** the entire amount, it was a tough decision. We are certain our shop did the required workfor the original complaint. However, thistime it is best to end a relationship that is no longer beneficial. We are proud of the work our certified techniciansproduce and are willing stand with them. Thank you for your extensive timeand effort resolving this complaint, *** ***Tuttle Motor CoManager
Complaint: ***
I am rejecting this response because: *** Representative Mr***, called me over the phone after receiving my prior response and was then attempting to get me to come to Mr***'s office to discuss the matter with he and Mr***, so they could attempt to possibly use any information acquired, in the event that further litigation becomes necessary and warranted, this attempt to provide confusion is based on their absolute refusal to provide a refund based on the facts and not mere fallacy. It has now regretfully come to this, as I have made (6) trips to that location at my own expense in both gas and time, which is a valuable commodity to a working man; If no refund is provided and received from *** Motor Cowithin (5) business days, to my home address (see below), I will have no choice, but to be forced to contact my attorney and recover damages and my other expenditures, necessary and encountered along the wayAll of this for simply attempting to do honest business with the *** Motor Company, as I have done for (5) years previous to this incidentAs the Revdex.com can clearly see we are getting absolutely nowhere it seems with this business failing to honor it's commitments to refunding my hard earned money, based on the fraud of what was never fixed or repaired correctly in the first place.My Address:*** *** *** ** *** I will notify the Revdex.com if this matter gets resolved and rectified through arbitration or if it had to be resolved in a Court of LawThanks for your time and help in helping to attempt to resolve this matter through every means possible, before litigation is necessary to make us whole once again
Sincere Regards,
*** ***
We acknowledge our service team did not handle this situation in a manner consistent with our values. We have made personnel and procedure changes to ensure this never happens again. We expedited repairs and loaned Mr. [redacted] a Ranger to use while we repaired his Ranger. Mr. [redacted] and Tuttle Motor Company came to a verbal agreement regarding the resolution of this complaint. As of October 13, 2016 he has not been billed for parts or labor on the repairs totaling $1561. Although the dollar amount is not Mr. [redacted]'s concern, we felt we should cover his expense for repairs. We have offered everything we have to accommodate Mr. [redacted], but his complaint remains unresolved. Tuttle Motor sincerely apologizes for the inconvenience we have caused Mr. [redacted], and we genuinely hoped for a different outcome.
Please let the record reflect that Tuttle Motor Company has refunded the $388.00 for the repairs and above, that were in question. Thanks for all of your dedicated help and time and please let me know if anything further is required. Have a richly blessed day! Sincere Regards, [redacted]@gmail.com
Complaint: [redacted]
I am rejecting this response because:
Yes they did offer to cover labor if I paid for the parts but in no way does that cover the three weeks in which I missed two hunts, the two unproductive trips to Poteet, and my ruined hunt went I took it all the way out to west Texas and it broke again. It also was not lack of communication that upset me because I communicated with them every couple days it was in every communication I was flat lied to about the progress of my unit. Also after bringing it back second time they kept say how abused the unit was which upset me. I openly told them upon first delivery that I am rough on it and it was why I wanted to have everything fixed and checked and I was willing to pay what was needed to get it all done. Along the way I keep getting told well we didn't order shocks cause they were couple thousand and we didn't get clutch but you know it's 1400. At no point did I complain bout pricing to get job completed properly. I do appreciate them getting it back to me in a timely manner and cover the labor from second time unit was dropped off but as stated earlier it doesn't resolve my complaints with the company.
Regards,
[redacted]
Mr. [redacted] brought his Polaris Ranger Crew in for extensive work on September 7, 2016. His original request for repairs indicated he needed the rear CV joints repaired, a 2" lift installed, a Dura Clutch installed, and the skid plates on A-Arms repaired. Over the next two weeks we had two...
technicians quit without prior notice. We made a workload adjustment to another technician who had to take his mother to several urgent medical procedures. This does not excuse the lack of communication. However, I hope this gives insight to the isolated incident.We repaired the Right Front A-Arm assembly, installed the Lift Kit, and installed special ordered tires, wheels and lug nuts. We did not replace the 2 rear CV Shafts or install a Dura Clutch. We notified the customer his unit was ready when it was not.Tuttle Motor's Correction:Mr. [redacted] agreed to bring us the Ranger to repair the Left Front A-Arms, and replace both of the rear CV- Shafts. Mr. [redacted] was willing to pay for the parts and we would cover the labor. I personally delivered the unit to Mr. [redacted]' home at 8:00 PM on a Friday night to ensure he and his family had his unit for the weekend. He emphasized he was most frustrated with the lack of communication. I agree that we did fail to meet our customer's expectation. However, I believe we have rectified our standing and look forward to future dealings with Mr. [redacted].
On Jun 19, 2015 10:34 AM, "[redacted]" <[redacted]> wrote: This is an absolutely false and a story fabrication by Tuttle and I have the receiot from another repair shop on Pleasanton to prove it. It was true that I picked up my mower on May 26, 2015, which was my third trip to his location to attempt to get this issue, that never existed until his workers touched it, repaired. When I had simply dropped off my mower and asked for a belt to be replaced and oil changed? I then attempted to mow with my mower for the third time and the belt kept coming off of the deck. I called and was told they could do nothing further for the approximately $400.00 they had fraudulently charged me and I should contact the Revdex.com again. Instead, I took it to another shop in Pleasanton, TX who gladly fixed it in one day and charged me an additional $73.00 to correct there placement of an incorrect belt and new wheel, which was the same one they had charged me $90.00 plus $85.00 an hour in labor to replace. I have the receipt and expect this company to be what they say they are and provide a full refund, plus pay for my gas and time that has been wasted. Sincerely in Christ, ** On Jun 19, 2015 10:37 AM, "[redacted]" <[redacted]> wrote:Sorry for spelling errors and working on my cell phone. Totally upset right now. Re: receipt and in Pleasanton, was my intent. I feel like a totally taken advantage of consumer and nobody there or at their business seems to care?Sincerely in Christ, ** It is also important to note [redacted] that when I got the mower home from repairing the incorrect repairs that Tuttle Motor Company had made, it ran absolutely fine. Thanks for.reopenong my case and putting this business on the "do not use" list for all Military personnel or Veterans.Sincerely, **
Thanks [redacted], if Tuttle Motor Company is willing to refund the amount noted below, this is an acceptable resolution to satisfactorily close this case and move on. If not, please leave it open until resolution is reached. Thanks again for all your time and help and please.notify Tuttle to forward the refund to my home a address. Sincerely, [redacted]
[redacted] This business never has held up to what it stated in their response and I have attempted to contact Mr. [redacted] without any success. Please let me know if we can reopen pretty do I need to seek legal actions against this business? Thanks for your time and help. [redacted]