Prairie Brothers Brewing, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]? I do not concur with Schlossmann's characterizations of the events since I purchased the BMW K1200S? I referenced the rattle when I visited the store in July and a service rep witnessed the noice that I complained about? I was told that the replacement of the Osensor would solve the problem? It did not? Note: ? their repair shop had my motorcycle for over a week and they definitely had enough time to properly diagnose the problem? I returned soon after I noticed the consisted rattle noise at low speed and idle? The repair reps tried to convince me that the noise was normal? They even offered a $timing chain sensor repair that might work? I rejected the prospect of giving more money toward a motorcycle that seems to have some significant operating issues.To add insult to injury, on August 18th, after only about miles driven on the motorcycle, it now needs a $brake repair? Additionally, my original was started and the rattle sound is/was not heard.It seems that I was sold a motorcycle with potential known issues? The prospect of giving them an additional $to receive back my with half the miles and none of the motorcycle's problems is like a slap in the face and punch in the gut? I believe the dealership is aware that the motorcycle that I purchased has/had problems and are being extremely unreasonable? At the end of the day, they get the problem ridden motorcycle back to resell to someone else if they choose; I get the current loan against the bike settled and we agree to permanently part ways Regards, [redacted] ***

The customer did trade in his Bmw K1200S for a newer model, however the date was 03/26/2016. Part of the reason for the change was that his trade needed extensive brake work, which we performed prior to offering his old bike for resale. Our first indication that there
was a problem with the bike was almost months later in July when the bike was brought in for service on the 18th for a complaint of a low RPM misfireThis complaint was diagnosed as a need to replace an Oxygen SensorThe work was authorized by the customer and performedUpon completion the bike was returned to the customerAt no time did a complaint of a "rattle " enter into the conversation.Approximately days after the bike was returned to the customer, we were then made aware of a rattle, so we invited the customer back in to verify the conditionWhen the customer returned we showed him several other similar bikes in inventory that had the same characteristic as he was describing. The customer then left. On August the customer returned in an attempt to return his bike because he had a brake light on, he was advised that there would be a cost to do that due to the fact that work had been done on his old one and that his new one needed workHe did not appear to be flexible at that time and again left.Sincerely,*** ***
General Manager(414) 358-2465***

Revdex.com: I have reviewed the response made by Schlossman Motorcycles to complaint *** Mr*** letter is a complete fabricationEverything I noted in my complaint was 100%trueRegards, *** ***

I am responding to the above listed complaint regarding the motorcycle *** *** had us service for him.As indicated by the customer, he did contact us and was told two weeks before we could look at his bikeWe did a preliminary inspection at the two week mark and reached out to him to
inform him that he would need at least a new clutch and also recommended a clutch basket at the same timeHe did not respond for several days, but was informed that it would take 2-weeks to get parts in from Germany when he called backHe authorized the less expensive repair and we ordered the partsThe bike's clutch work has since been completed but upon test ride for that issue we discovered a leak on the engine valve coverAs of today 07/02/2018 we have communicated with the customer and have an OK to fix this issue as well.Further, it is not our policy to put stock "For Sale " bikes ahead of customer bikes in terms of repair priorityWe strive to take care of our existing customers and they are our number one concern before any other bikesOur stock units get worked on while we are waiting for parts to come in for customer repairs and our staff is aware of this priority including our service writers and service manager.Should you have any other questions, please contact me.Sincerely,*** ***
General ManagerSchlossmann Motorcycles of Milwaukee*** ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]? I do not concur with Schlossmann's characterizations of the events since I purchased the BMW K1200S? I referenced the rattle when I visited the store in July and a service rep witnessed the noice that I complained about? I was told that the replacement of the Osensor would solve the problem? It did not? Note: ? their repair shop had my motorcycle for over a week and they definitely had enough time to properly diagnose the problem? I returned soon after I noticed the consisted rattle noise at low speed and idle? The repair reps tried to convince me that the noise was normal? They even offered a $timing chain sensor repair that might work? I rejected the prospect of giving more money toward a motorcycle that seems to have some significant operating issues.To add insult to injury, on August 18th, after only about miles driven on the motorcycle, it now needs a $brake repair? Additionally, my original was started and the rattle sound is/was not heard.It seems that I was sold a motorcycle with potential known issues? The prospect of giving them an additional $to receive back my with half the miles and none of the motorcycle's problems is like a slap in the face and punch in the gut? I believe the dealership is aware that the motorcycle that I purchased has/had problems and are being extremely unreasonable? At the end of the day, they get the problem ridden motorcycle back to resell to someone else if they choose; I get the current loan against the bike settled and we agree to permanently part ways
Regards,
*** ***